Martin was quick and very responsive with his communication and service. He did great quality work…read moreand talked us through everything that we needed. Would definitely recommend using him as your window repair tech.

Martin from Backwards Progress did a great job for us. He was meticulous in working up a job…read moreestimate that required multiple visits for measurements and working with a particularly difficult manufacturer to find the replacement sashes and windows we needed, The manufacturer was so difficult to work with that another window repair company gave up trying. Martin did not give up and worked up multiple options for us. I can recommend Backwards Progress with no reservations.

On Saturday Jan 11th, I placed an order (via phone) with Esser for four pieces of 1/4 inch thick…read moreglass to be used as bevels for a saltwater aquarium sump. I requested that all pieces be cut to 11 15/16 inch long and the nice gentleman on the phone even asked if I needed the ends polished. I thought that was nice, since yes, I did need that. He stated that they would be ready by Monday and I would receive a call to pick them up. On Wednesday Jan 15, Esser Glass finally called and stated my pieces were ready. I picked them up that afternoon. I found out upon opening them that they were not the size I had ordered. Instead, they were 12 inches long and not entirely polished. So I called and reported the issue and was told to just bring them in to be corrected. I took them in on Friday Jan 17 and the nice gal at the counter even measured the pieces to confirm what I had stated. The pieces were not the size I had ordered, although one end appeared to have been sanded to size. In other words, they were lopsided. After apologizing and promising to have them fixed, I was again told that I would receive a call. On Saturday Jan 18, I picked up my "fixed" pieces. Again, none of the pieces were the correct size and still measured out to 12 inches in several spots. So here I am watching my husband, sitting on across the room, sanding down the pieces himself.

From the owner: Glass, mirrors, screens, storefront, aluminum entrancesread more

Worst place ever, I will never do business with this place never again. Staff were very clueless,…read moreorder was wrong twice. Very expensive, could have had done lot cheaper elsewhere.

Friendly and helpful staff! I felt that they are very reasonably priced and trustworthy and do…read moregreat work. Would definitely recommend.

Worked with Jada at La Crosse Glass and was totally satisfied. Made the glass replacement of my…read morehome bay windows stress free!! Will definitely go back to them in the future for any glass needs. Thanks again Jada

Alex was great to work with. He came out last minute to address my garage door opening which was…read moremaking noises. He was an expert in identifying the root cause and made sure I didn't replace unnecessary parts. He even provided great advice on maintaining my garage door and garage door opener system.

No complaints at all with the recent service we had replacing two cracked windows. They were easy…read moreto schedule with, the rep arrived on time and was professional with getting us a quote - one that came in at nearly half the price of a different company we'd had called. Once the replacement panes were made they came back out finished the work, and you'd not be able to tell the windows had been replaced. Pretty much as good as it gets.

The Glass Guru was recommended to me by a neighbor and I can see why. I had an odd shaped window…read morethat spontaneous broke on its own. I called them up and in a matter of a couple of days, Jonathan came out to take a look, take measurements and give me an estimate. He said it would be about 2-3 weeks for the window to be installed which was perfectly fine with me. In about 2 weeks, Leo came out to do the installation. Everything was smooth, time efficient and professionally done. Both Jonathan and Leo were so friendly, personable and helpful. Customer service means a lot to me because honestly, who wouldn't want to work with people who are kind and friendly? I cannot recommend The Glass Guru enough. It was a smooth, easy process and the prices were reasonable as well. You won't regret working with them.

Absolutely disgusted!!!! I called 3 years ago to have a garage door opener put in and I never…read moreheard a word back even after calling several times. Last week I had a picture window break in my house. I called them to come out and they said they would call me this week and set up an appointment. I NEVER heard back! HORRIBLE customer service!!!!

Hi, I called S and S Glass due to having a broken outside window on my entry door at my cabin in…read moreCumberland, WI. The estimator drove out to measure the door but did not call me back with an estimate. I called to see if they could fix it and was told they would and then 2 months went by. I called back and was told they were sorry but they were really busy. I was then called by the installer who said he was at my cabin but when I went up the next weekend it still was not installed. I then received a call from the woman in the office saying the bill was $460.00 for one pane of glass. They charged me $15.76 for gas, $120 to drive to my cabin, $120 for labor and $173.99 for the glass. They then added $40.00 for miscellaneous. i do not know if there are other glass companies in the Rice Lake/Cumberland area but I would steer clear of this outfit.

Excellent customer service. Excellent work. Highly recommend Auto Vision Center of Eau Claire!read more

I worked for insurance companies handling the actual glass claims specifically & when I was there…read moretoday it was cool to see how they handle it from there. They helped me to get my rearview glued back on the windshield & said to let them know if I needed them