Friendly staff, they take care to explain everything and are upfront with costs …read more Very good frames selection. I love my glasses

Dr Rosales is terrific. He's thorough, kind, and explains everything in detail as to what he's…read moredoing. The front staff are always welcoming and the back staff are very knowledgeable and professional. Thank you!!

I know I might be alone in this, but out of all doctors, eye doctors are the ones I fear the most…read more I hate anything near my eyes, and I've even been told before that I'm a "difficult" patient. For years, I had a wonderful eye doctor in San Francisco and would literally fly there just to see her. When she retired, I wasn't sure I'd ever find someone I could truly trust--someone patient enough to work with my eye phobia the way she did. When I called Sunset Eye Clinic, I explained my situation, and they suggested Dr. Lee might be a good match. (Funny enough, that's my husband's last name, so I figured that was already a good sign!) They were absolutely right. Dr. Lee was kind, patient, and took the time to explain everything clearly without making me feel rushed or judged. He made what is usually a very stressful experience for me feel manageable and calm. I'm so grateful to have found an eye doctor I feel comfortable with again. Highly recommend--especially if you're an anxious patient like me.

What stood out the most as Customer Service always being attentive to your presence Dr. Lee is…read moreamazing. He really seems to care about your eyes and the best way to help you see with certain glasses or other things that needs to be done. I appreciate him and I wouldn't go anywhere else.

Brought in my late grandfather's fairly new Ray-Ban Clubmasters for a simple nose pad replacement…read more They had brand-new prescription lenses and were in perfect condition. When returned, they were broken, badly bent, had a small chunk missing from one lens, and were handed to me in a bag. The manager offered 50% off new frames (that I'd have to pay for!) instead of taking responsibility. Promised to call me Monday -- never did. I've called multiple times, no response. This isn't just poor service -- it's careless, unprofessional, and shows zero respect for customers or their property. I will be contacting corporate and the BBB I gave to many chance

Been going here for years. Super friendly and Dr Ruecker is easy to work with and very…read moreprofessional! Referred me for surgery at PCLI and they did a great job!

My family and I have been seeing Dr. Fan and Dr. Shih for several years. This practice is different…read morefrom others I've been to because they have many advanced machines that help diagnose eye health issues and conditions that most optometrist offices don't offer. They have equipment to check your retina and optic nerve, in addition to performing visual field tests. The location is conveniently located near Whole Foods. The doctors are very patient and explain everything clearly to us. I feel very fortunate to have found this practice.

Been going here for years and doctors are always nice staff is super helpful. Doctor does a great…read morejob remember who I am even though I go there probably once every few years. Caring business for sure.

Great staff!!! Very friendly, helpful and caring. They truly care about helping the needs of their…read morecustomers over making a profit. The staff really took their time with my mom and her needs, even fixed her glasses that she had purchased from a different eye doctor - free of charge. In this world where customer service is lacking, or an afterthought, our experience at Tanasbourne Vision was refreshing and very satisfying.

Very friendly staff!! Great selection of frames and conveniently located. Everyone there is…read moreextremely knowledgeable and professional!!

We walked in with a prescription, insurance, and an idea of the desired frames. We spent about…read more15-20 minutes trying on frames. Molly was an amazing help. So quick and efficient. Once my friend decided which frames we were checked out in about 5 minutes which included choosing the tint. The easiest frames-choosing experience ever. They take VSP, have great pricing on frames, and the lenses include anti-glare and all that. You not pay extra if you want the transition lenses. $175 for a great pair of glasses with the (ruby) transition lenses.

Met with Dennis and his cool Hawaiian shirt. Very good listener and patient. Found 2 awesome sets…read moreof glasses. Funky ones for computer work. Did some serious soul searching, do I really need dark Rx sunglasses when I live in Oregon?!

How have I never reviewed Accent Eyewear‽…read more The only medical appointment I look forward to every year and wish I could go more often. The team here literally saved my life once when lost sight in one eye lead to a week in the hospital for extreme hypertension that could have killed me. I will always recommend them and I will go here every year for as long as I am able.

I've gone here for my regular eye exams for years and highly recommed Dr. Hibbert and staff. She's…read morethe best, and everyone has always been friendly, helpful and accommodating. I recently got a pair of frames there and was happy with the selection and pricing. Nothing negative to say!

I've always had quality care with both doctors. Very personal and caring about my concerns and eye…read morehealth. Locally owned and family operated

Working with them is very difficult. I have called before and been told I would get a call back,…read moredidn't happen. I asked for my prescription over the phone, they wont do it. They wont email the prescription either but only fax... asked them fax to my new doctor which they never did... I wouldn't recommend this place. Also, the doctors are trying to up sell on everything. I understand this is the business, but my experience there was a little over the top.

Kicking myself for not reading the reviews. Darn it!!! My husband went on 9/28/2021 for his…read moreprescription. My husband was looking for a particular kind of glasses and was not sure which one so we thought we would just go on another day and order them. This would be paid for by mu husbands insurance. Well, we got a message that a family member needed our help in California and we needed to be there asap. We called them & explained this, and that we wanted the glasses he ultimately had tried on, and that we would just get those glasses and take them to California and get lens then. My husband would not be returning to work and these were going to be covered on his insurance. They were busy and said they would call back. No call. Called several more times, no call back. We went buy and they were closed. By this time we had to leave. Fast forward to January. We did not want to go back to them for glasses and decided to go elsewhere. Unfortunately, I could not find the prescription anywhere so we were forced to go in person to request it. My husband ran in, they were so rude and they even seemed annoyed that he would dare ask for a reprint of the prescription. My husband came out so annoyed. He is a chill guy and always is friendly and for them to treat him like that was not only unacceptable, but unwarranted. Seeing all these reviews that date back to 2019, that the staff is rude, nothing apparently will be done about it. Lesson learned from now on to check Yelp before going to the eye doctor. OR ANYWHERE!!!

I love the doctor and medical staff and optician at this office. I've always had a good experience…read morewhen getting an exam and buying my glasses. I really like Dr. Tse and her technician Jennifer has been very helpful and willing to spend extra time explaining things when I had questions. The optician Renee is also very sweet. The front desk person is not nice and my interactions with her have all been unpleasant. I am not sure what her name is because she doesn't bother to introduce herself and is not friendly at all. She makes you feel like a bother and tries to hurry you out the door. That is a separate issue and wasn't my initial reason for writing a review. My issue is the office being closed every time I went to pick up my glasses when it says they're open till 5 o'clock and the front desk staffs attitude towards me. I spent a lot of money on my glasses and sunglasses and couldn't pick them up for over a week after getting the call they were ready through no fault of my own. I made it well before 5 o'clock each time yet the office was locked up tight. It's really sad that the business hours displayed are not honored by the practice. Like I said, I had tried to pick up my glasses 4 separate times but the office was closed before 5 every single time. I wasted my time and gas to pick up something I paid a lot of money for. When I asked why they had been closed before 5, I was told they actually close at 4:30. I asked why it says 5 online and was told it's specific to this office. Again, the hours of operation I have seen all say 5 o'clock. Luckily, I managed to get there as they were closing the fifth time, which is when I was told all this information about their specific closing time. It was not even 4:30 yet and they were already shutting off the lights and getting ready to leave. When I walked in I felt rushed and disregarded by the lady in the front. The interaction I had with her was awful and all my questions regarding the closing time were blown off like it was my problem for being upset. The other staff was very polite and could tell I was irritated. I spoke with Jennifer about my frustrations and she apologized for the inconvenience and tried to make me feel a little better. She also helped me with some issues regarding my contacts and I appreciate how helpful she was. The whole time I was talking though, that woman was acting like she had better things to do. She was sighing loudly and tapping her fingernails and holding her purse like she was bored. It was so rude and you could tell the other staff was uncomfortable with her behaviors. She made me feel like I needed to hurry and leave so she could go home for the day. I have never ever felt this way as a patient at this office and was very disappointed with how things happened this time. I've told my family and friends who are also patients at this clinic to think about going somewhere else and am seriously considering establishing my care elsewhere. If your hours of operation say 8 to 5 o'clock then it should be honored and having to drive there that many times to find out they actually close early is beyond irritating and makes the whole company look bad. I wonder if any other offices also do this and am thinking about calling a manager to find out if it is only the Hillsboro location that does this. I've also thought about writing a letter to the whoever manages this clinic regarding the behaviors and disrespect shown to me by that specific staff member. I really don't think they should be working with patients if this is how they are going to act. It isn't just a one time behavior either. They have always been unpleasant when I am there. It reflects on the company as a whole and I would hope they would be appalled if they knew one of their staff acted this way. I would be if it were my company. So if you need to pick something up at this location make sure you get there by 4 or you'll be rushed out the door or find it closed early for the night. I am giving 2 stars for how awful one person is and for this office closing earlier than what it says is their business hours. To the staff that treated me like I mattered, thank you. You all get 5 stars from me but sadly I cannot give them to you individually. Thanks for reading.

I felt almost pampered - tried Visionworks on Evergreen for my annual (dreaded) eye exam. Nice…read moresurprise to find caring and competent folks from technician to doctor!! Everything was patiently explained to this 70yr old scaredycat, so no dreading next year. PLUS I found perfect frames. Only things lacking were a cup of coffee and a sauna. Thanks so much.

When the right lense in my eyeglasses popped out, I was not only annoyed but also frustrated. Turns…read moreout there was a loose screw causing this problem. Luckily they were able to fix it by putting in a new screw, and then they cleaned the glasses without charging me a dime. Turning an annoying experience into a positive one!