Brought in my late grandfather's fairly new Ray-Ban Clubmasters for a simple nose pad replacement. They had brand-new prescription lenses and were in perfect condition. When returned, they were broken, badly bent, had a small chunk missing from one lens, and were handed to me in a bag. The manager offered 50% off new frames (that I'd have to pay for!) instead of taking responsibility. Promised to call me Monday -- never did. I've called multiple times, no response. This isn't just poor service -- it's careless, unprofessional, and shows zero respect for customers or their property. I will be contacting corporate and the BBB I gave to many chance read more

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Been going here for years. Super friendly and Dr Ruecker is easy to work with and very professional! Referred me for surgery at PCLI and they did a great job! read more

Great store! Connie and Jaedy helped me with an emergency glasses repair and rescheduled me for a new exam. Great job ladies. I highly recommend read more

My wife just had eye surgery on her eye and we needed to remove one lens from her glasses and insert a blank lens. They changed out the lens and gave us great customer service. No charge...wow! read more

LensCrafters - Optometrists Near Me - Hillsboro, Oregon

Let me start with - the staff was friendly, every time I was in. But, I can't really dismiss the otherwise subpar customer service. Long story short, I got a new prescription here, shopped for two pairs of glasses for two different prescriptions (easy ones). One pair is done quickly, and the other takes well over a month and had been restarted 8 times or something insane, and I end up picking an entirely different pair of frames just so it can be done in house. I need these glasses to drive at night and I literally had been asking for rides to and from work for weeks, waiting on this one pair. So I'm not upset that it took so long (well over a month) because the pandemic certainly taught us all to be patient with custom orders. But I AM pretty bothered by this LensCrafters serious lack of communication. Not once, was I ever contacted by them, as promised. Not when my first pair was ready for pick up. Not when they looked into the second pair and saw the reason for delay. Not when it was obvious that the second pair was becoming problematic in manufacture. Not when I called with questions and they were supposed to call me back after checking on something. Not when I finally just cancelled the order and picked a different frame to be completed by end of day. Just straight up never. I had to chase them through the entire process. read more

My husband and I both went in for our yearly eye exam today. First time at LensCrafters and it will be our last. We both left unsatisfied with our service. It was very unprofessional and felt very rushed and not a thorough exam as we have had in the past at different eye clinics read more

Very friendly lots of selection staff is helpful. Glasses came back really quickly.will definitely be back read more

I would not recommend this place ever to get glasses... I've had to return my lenses twice and every time they come back, it's still not right. I still can't see out of both lenses properly... Do not waste your money on this place go to a real eye doctor and get glasses from a professional not from a chain store. The lady doctor is awful, and the staff is nice enough but have no clue about how bad the "lenses" are made. I just wish I'd gone to a real EYE Doctor and gotten proper glasses. read more

I had one of the worst customer services experiences I've EVER had at this LC. They broke my lenses putting them into frames and didn't ask me if i wanted the insurance until after i came back for my new lenses. The next time store manager Micah installed the lenses improperly and i had to come back. The manager. After several trips, i think 5 total, and wasted time and gas all they could do for me was discount a pair of sunglasses. I'll never go back to LC after such terrible service at this store. read more

MIKE IS AMAZING! Not sure why this location doesn't have more stars. I have been in there a couple of times to get glasses and frames adjusted. I bought a pair and they needed adjusting to fit just like the last pair I had bought from them. I had them adjust them and I thought they were good, but later on, I realized I needed them adjusted again. I was at Costco and had them adjust them there. Well, they weren't even wearable after. So I went back to the Tanasbourne location where I'd originally bought them. I had spoken with MIKE and went down there specifically when he was working. He sat down with me and within 5 minutes, BAM! Just like that, they fit perfectly. He was very patient while I checked to make sure they felt right on me. I will not go anywhere else for my glasses and optometrist! But, I also will make sure Mike is there when I go in! High 5 and thanks again MIKE! read more

Have an Oakley order pick up at this location hour posted on the door is 9:30am to 7:00pm the last day get to the store at 6:30pm but they are closed with no covid hour posted, light on i can see people inside but the door are locked and they pretend they don't see me i'm about to call Oakley and cancelled my order because of this location, from other review guess they were right that they doesn't want to help customer read more

Came into this location with a pair of broken eyeglasses. Mike was great! He fixed my glasses up and readjusted them. Great customer service! read more

The associates from this Lens Crafters store do not seem to want to serve its customers. Every time I enter the store trying to browse the eyeglass frames, they seem confrontational. Either they are asking for vision insurance or a prescription instead of trying to see what I need as a customer. If they have a policy only serving customers with prescriptions with them , that is fine, just post it at the door. I was trying to get several pairs of new glasses, but I will not bother with this store ever again. read more

I had a really good experience at LensCrafters tennis bar. I am not sure why they have so few stars either! I walked in without an appointment and they were ready to roll. The staff was super friendly and the technology was way better than the place I usually go. They had a great selection of frames and I didn't need to make an appointment to try them on. Several frames were on sale and price is reasonable with lots of fashion choices. I am a new believer in LensCrafters. I ordered my glasses and they were done in only a few days! read more

All very polite staff until the last phone call by a "manager" who was the most rude person I'd ever heard. He should not be in contact with the public at all. Or perhaps he could take a course in dealing directly with customers. In any case, his comments were nonsensical and merely an attempt to deflect fault onto everyone else. If he thought about the entire scenario, he'd have been figuring out what his LC staff did wrong. I feel sorry for the guy who has to deflect blame. It's not an easy job and causes internal angst. That said, "if the heat in the kitchen is too hot. . ." Unfortunately, this place is to be avoided. In spite their knowledgeable, friendly, clean appearances, they are all far too young and inexperienced to be working at a business that can ruin a person's eyes. I feel sorry for people who think they are knowledgeable professionals when they should have gotten a proper education in this field prior to working in public. Work up to it instead of just taking a 1 week course and figuring you're good to go. They don't know enough to ask specific questions, but instead charge ahead and produce lenses that are not at all what was asked for. Then they reap what they've sown. read more

Mike was awsome came in with glaees bought in boise idaho ,sat on lense out ect. Took care of me right there then no caharge , greay relationship service read more

Fraudulently charged my out of network benefits and after fighting with them got a handwritten check mailed to reimburse me. Also was fitted for monthly and daily contacts but they didn't finalize the daily prescription I needed the most now I'm fighting with their office again to get this fixed. read more

Terrible customer service. Never again will my wife and I go to any LensCrafter store. Optometrist office is 5 stars at this location. read more

I don't recommend this place because of the services. The staff is not friendly in general. I had two appointments for my contact last two weeks. First time, i arrived on time but i have to wait for one hour for my appointment. The second time they said they didn't have my appointment on their calendar so they have to reschedule it. I don't think i will come back to this place after my contact is done. read more

Took my parents to have eyes check. The doctors seems really nice and very professional. The staffs who helped us with the frame was very patience and helpful. The only thing here is it can be expensive... we ended up spending $500 up for 2 pairs. read more

Zero customer service - failed on order; wouldn't offer solutions and tried to double bill me for a service they didn't deliver on. Took a wash on sunk cost spent with them; walked away empty-handed. read more

I lost my specs in Vegas and I've been stumbling around semi-blind ever since. My employer provides vision coverage (that I've never used) and Lenscrafters is one of the providers. I was walking around during my lunch break the other day and saw this place. I decided to go inside and see if I could perhaps get hooked up with some new glasses. I went in and wandered around for about 15 minutes. I looked at the frames. I tried on a few. Nobody greeted me or asked if I wanted any assistance. There was a girl standing at a reception desk but she seemed quite intent on avoiding eye contact. I decided that if the service is non-existent when you walk in the door, it will probably be terrible all the way around. I walked back out with my wallet full of money. Too bad for you, Lenscrafters. read more

BOOOOO! Shame on you Lenscrafters for being a rip off! I went in to get a price quote on lenses only, high index, antiglare. I was told that they will start at $435! What??? Yipes! I then drove my happy ass over to Costco with the same RX and was told that it was $118. I gave them my frames on the spot and will pick them up in 5 days. F-U Lenscrafters. read more

ABSOLUTELY THE WORST OPTICAL SHOP IN TOWN. Their customer service is terrible in the sense that they really don't care whether or not you buy a pair of glasses or leave the shop in a timely or happy manner. I have been there twice now and both times I had to really ask them numerous times whether or not they had a specific pair I wanted. Both times they claimed they didn't have anything else until I literally told them to just look for the sake of it, and voila they found the pair I wanted. They also are completely clueless about the insurance policies they support. The person helping me acted like she knew more about the policy than I did and continued to argue against what I was saying until I somehow managed to prove that I was correct. I was also never told that I could get my glasses the same day (Lenscrafters policy) and I didn't get a call that I need to come pick them up until a few days later. The only reason I continue to visit this place is because it supports my insurance plan and carries the brands I like. read more

Some of the people who work here are really nice. Unfortunately I didn't get their assistance. I really dislike it when I walk up to a reception desk and the person sitting there doesn't even acknowledge you. Isn't that their job? They are too expensive for me. Additional review: today I called with a question on my prescription. The first words out of their mouth was "the dr is gone for the day" so I politely asked if I could leave my info and my question and have someone get back to me. They said sure....let me get something to write with and put me on HOLD for 9.5 minutes!! I hung up. That is unacceptable read more

Worst place to get glasses or contacts. I was being extremely lazy and wanted to go somewhere close to where I live. I came here a few times to try out contacts and for follow up appointments, and every time I had to wait between 30 min to 1 hr for my appointment, even though I had scheduled it in advance. I don't even know why they have an appointment system if they don't even follow it. I didn't have any problem with the doctors that worked there but the people who work at the store were horrible. They didn't seem to care about the people who come into the store and didn't know the answers to any of my questions. I also called once asking about my prescription and was promised a call back, but never got one. This is the first LensCrafters I've ever been to so it makes me wonder if it's just this store in particular or if all LensCrafters are like this... read more

The customer service here is absolutely terrible. I was 4mins late for an appointment and was told that I had to sit and wait over 30mins b/c they had taken the next patient in. Then the girl behind the desk was telling her co-worker about my situation, rolling her eyes, while I was right there listening. To top it off, I saw a different eye doctor than originally who felt it necessary to lecture me about when to replace my contacts over and over like I was an incompetent child. It was insulting and aggravating, especially after having to sit and wait so long just to be seen. I only stayed to get my prescription finalized b/c I had already paid in full (nice how they make you do that), but I will Not be back next year. read more

Sorry to say that, but it's waste of time and money. Very dissapointed and frustrated. Did two pairs of prescription glasses, one for reading and the other safety frame for work. Both glassess are totaly useless. Left lens on first pair always falling out, adjustments doesn't help. On the second pair the right lens is very simple, about +0.75, but is very blury everywhere except the center, so I can't look nowhere except straight forward. Looks like some manufacturing defect or wrong parameters of the lens, or wrong lens? And these are their most expensive lenses! Spent few hundreds on these. The only luck is my insurer and employer covered the expense. They are the most expensive. I tend to beleive that you pay for quality, but unfortunately, not here. I definitely do not recommend that place! read more

Let me start by saying, this is going to be a Smart Ass Review, it's the only way I can let go of all the negativity that I had to sit through when getting my eye exam. If you do not mind spending $109 - $135 for an eye exam with a side of "you are a piece of Shit" then please take the time to go here. If you have questions concerning the exam, you will not get answers here. If you have any tattoos, then either cover up or shut up because the eye doctor will look the other way instead of engaging you. I did my part, I felt obligated to stay for the exam. I voiced my opinion about my visit, I have yet to receive a phone call for the way I was treated yet I held up my end of the deal and pay the $109. read more

Stop taking customers after 6 pm if you are not fine with working even 10 mins post your closing time through no fault of the customer. And I wasn't even browsing through frames around the closing time. I was almost finalizing on the type of lens and the pricing with the guy. I enter the store at 6:15 pm and finalize on the frame in 10 mins and wasn't attended until 6:55. We were with the guy to finalize on frames and pricing, and he was pushing me think about it and come later. Meanwhile other guy started turning off the lights. I am paying $300 on my glasses dude. Keeping the lights on i think is the basic thing I can ask for as a customer. Bad salesmanship and rude sales people. I wish I could give 0 stars. I think they have changed the staff. Erstwhile staff was better. I worked with Julio in the past and he was such a nice guy to work with. read more

The optometrist I saw twice here is stiff, superior, condescending. I've had glasses since I was 10 years old and she wins the prize for worst bedside manner. I have great insurance, am dropping an extra $90 to get a contact lens fitting, then purchasing $800 worth of glasses. Why the 'tude? I'm being nice. You too can be nice. Don't sneer at my questions. If you hate your job do something else. Jesus. 2 points instead of 1 for the front desk staff, who were polite, although when I called ahead to see if they were running on time, did not tell me I'd be waiting for 30 min. **Edited to a 1 star as optometrist refuses to approve my 1-800-CONTACTS prescription unless I make a new appointment with her. Even though the prescription is still good for a few more weeks. Just so I can pay a visit fee to argue her into approving my contacts order, which is the brand I want, instead of the one she wants me to have. Which is uncomfortable and dries my eyes out. Walking over a bed of nails and Legos barefoot would be less painful than going to this store again. read more

Just moved up here from LA and of course lost the printed rx from my old LensCrafters. The people at this location were very helpful retrieving my rx. (My old LC was the absolute WORST so getting them to do anything at all, much less in less than 24hrs, is a miracle itself.) Overall very helpful and nice. read more

Great service. Very quick and friendly. Much appreciated. I also just got a follow up phone call asking if I needed anything.

Multiple cases of bad service after purchase. Very rude behavior from store manager when dealing with escalation. No resolution from customer service. read more

An extremely appalling experience! I have never used yelp but had to say something. I walked in to LensCrafters to look at RX sunglasses. I was never helped by the 3 people behind the counter because they were making inappropriate statements about minorities. After overhearing the conversation, I politely asked to speak to a manager without relaying what the problem was--unsurprisingly, one of the three men was the manager. In this political climate, I guess you can't expect much better. read more

I called ahead. They were ready for me and made picking out frames fun and helpful. I hate the typical retail experience and avoid it at all costs. Not here, I'm actually excited to go back and get my glasses. It only took 4 days for 3 pairs. I highly recommend read more

I bought my glasses in December, and the only reason they're getting 2 stars is because one of their employees was so helpful. She knew what I wanted and helped me. I was given my glasses and I noticed that they would smudge very easily (even though I paid extra for smudge/fingerprint proof lenses). The employee, a male, mentioned I didn't pay for it, even though I did and it said on my receipt. Regardless I paid AGAIN to get smudge proof coating on my glasses. Well it's now July and it still smudges and I'm tired of going to them and them not believing me. read more

Always do a great job on the exams and any questions. Prices are very fair. They even informed me about rebate deals that were happening

The team was excellent! Whole new glasses in 30 minutes! From insurance look up, selection and production! Very happy!

If I can give a 'no-star', I would. Horrible customer service. Yelled at me from across the floor to go submit my paperwork while I waited for an appointment which was past its scheduled time. The receptionist did part of the eye exam. She was not very capable but at least she was not hostile and impatient like the second woman who walked in to take over from her. She failed to take proper stills of my retina and blamed it on my head before leaving the room in a huff. Both my husband and I left immediately. They lacked professionalism so they did not deserve our business. read more