Care was good; this review is only about the ridiculous overscheduling that is done here. If they…read moreget an emergency (or more than one), their heavy scheduling forces long wait times. I've had multiple eye surgeries with follow up visits requiring over hour waits (last one was two hours and there were other patients that waited even longer). Overall, its a mixed bag but I think this group could handle an operational overhaul. More sympathetic and helpful staff would be appreciated too.

I have seen Dr. Dayani for years in the Torrance location. This was my first time at the downtown…read morelocation. I was very frustrated as I waited for over 30 minutes and still wasn't called back. This is ridiculous. I stopped to use the restroom on the way out and spoke to a patient that he said his last appointment with his mother took over three hours! Three hours there is no reason for that. To have your eyes fully dilated examined and the time to wait for dilation max should be an hour to an hour and a half. Go to a different office. This office is not efficiently run and the office staff is extremely slow and lazy

My wife, myself and my sister in-law all recently had RLE surgery with Dr. Lee and we are all…read morecompletely satisfied with our outcomes. Dr. Lee and his entire staff are all top notch professionals. We visited both his Van Nuys and Pasadena locations and they are both beautiful, clean places. I especially loved the Pasadena location because of its outdoor putting green. It's a great way to take away any stress that you may have before your procedure. I would highly recommend Dr. Lee and his entire staff. 5-Stars!!!! *****

성관계용으로 추천합니다.정말 만족스러웠습니다. 아주 부드럽고 능숙하며 친절하셨고, 손길도 정말 섬세하고 부드러웠습니다.nnnnnnnnnnnnnnnnnnnnnnread more

No matter which office I have been to for my plugs to be put in my tear ducts and this time for my…read morenew eyeglasses, the staff and I mean everyone Kevin especially and dr. Chan. They we're both very comforting. It was a very rough time for me since I have just lost my mom. I would recommend this office to anyone that wants great customer service and kind and compassionate staff and doctors.

My mother has been a patient at this clinic for a long time. She doesn't speak English, so I have…read moreto call on her behalf. This is the most frustrating task for me because I am also learning English, and it's difficult for me to explain things. However, reaching the reception is nearly impossible. If you get through to the contact line, they keep redirecting you, and you have to repeat the same question multiple times. They say they'll call you back, but in reality, no one ever does, and you'll have to call many times yourself to finally get through. They have numerous phone numbers, but none of them will answer or call you back. If you need to get glasses through insurance, be prepared to wait more than a month. The assistants from the general contact center will tell you that they'll pass the information to the reception, but don't count on it. You'll have to call and explain everything again. My mother had an appointment, and the doctor prescribed her certain eye drops for eye pressure. However, when we went to the pharmacy to pick them up, it turned out they had mistakenly prescribed her drops that are only meant to be used after surgery.

Nightmare experience. Their reviews speak volumes. Scheduled this months in advance. Theyre a MESS…read moresuper disorganized and very poor care. Waited months for topography only for them to not have a functioning machine. Girl up front said i didnt need dilating but then when they brought me back they claimed id have to reschedule if i was refusing dilation. I had no one to drive me bc they did NOT provide advanced notice!!! Dilation was for nothing as they missed something on my retina that another optometrist caught from a non dilation retinal scan. Poor service awful communication. Waited months for nothing as they couldn't properly re evaluate my keratoconus anyway and the shitty dr claimed his keratometry was sufficient in evaluating (FALSE). Lastly they failed to provide me my script which is illegal. NIGHTMARE. RUN.

My family has gone to this clinic for decades but it has gone downhill. Dr. Mandel and Dr. Huang…read moreare great but the lack of parking, difficulty in getting ahold of someone over the phone, and the nasty attitude of the front office workers sucks. The woman with the thick black eyeliner is a real piece of work and super rude. She was incredibly rude to my father on several occasions and even refused to let him see the doctor since he was late by a few minutes despite the fact that he had a hard time finding parking and due to the fact that he has a hard time walking because of a disability. Maybe if they hadn't taken away client parking then maybe people wouldn't have such a hard time getting to their appointments.

So this is where a lot of elderly people come to get cataract surgery. There is a lot of customers…read morehere so expect to wait. Bring a smartphone to pass time. My mother got her cataract surgery here and it was very well. We did wait a long time. Appointment was at 9:30am but they didn't get to see her until almost 11am. The actual surgery itself didn't take too long and she was out by 12pm. They do validate so bring your parking pass.

I got my cataract surgery at Saint Vincent and the staffs were wonderful especially Cassandra…read moreWilliams, RN. I waited for six hours to get my len due to some logistic discrepancies. However all the RN were great, helpful, and attentive. Doctor Paul Lee was great too. This review is focusing more on the staffs and patient care.

I had a great experience with Dr. Taban. I had lost my eye sight on my right away and I appreciated…read morehis patience with me and that he answered all of my questions. He never made feel rushed and he was extremely knowledgeable. His medical expertise put me at ease.

I received a bill from Macula Retina Vitreous 2 years later from bills I apparently owed. They take…read moreyour 1000$ insurance Co pay and than you pay your daily visit Co pay. I than get told 2 years later that my insurance only cover x amount. The proper method would be to let your patients know how much they have to pay before they agree to any procedures. Very disappointing Mr. Mehran Taban. I Reccomend going elsewhere to a business that is more trusting

Got hung up on twice by a lady that answered in Korean. I just said I wanted to schedule an…read moreappointment. Clearly they only want Korean patients.

I hate to do this because Dr. Ed is great doctor and I stand by him. The billing office is…read morehorrible. They sent me a statement for my appointment 11/2019. I went in person on a Saturday 2/1/20 to pay for it with my credit card. There was a young bilingual korean man (in his 30s) who took care of it. He gave me a small printed receipt not a formal one. I get another statement a few months later (the same bill) saying "2nd statement, please pay bill". I call the office during the week to talk to the billing person. I speak with an older lady and tell her that I've already paid this and I can show her my bank statement but I unfortunately do not have the receipt. I said I can come to the office and show it to her or email her, She said that's ok. She said the reason it wasn't recorded was because it was a Saturday and the billing person is not there Saturday and the young man did not record it correctly. Now 9 months later, I get another bill saying "3rd (last) statement. Please, make a payment." I don't really think they're trying get more money from me than necessary but this shows a lack of organization and unnecessary trouble for their issue with bookkeeping. Below is my bank statement. Now stop bothering me. As much as Dr. Ed is a great MD, I won't come again. If you're going to pay, never pay on a Saturday.

Very late review but I did my lasik in 2014. I had -6.5 in my left eye and -6 in my right eye. I've…read morehad glasses/contacts since I was a child. This was a great experience. Doctor was very passionate and it was easier than I thought. I was told it would take 1.5 hours. First 45 min is really just checkin and taking some pill to calm my nerves. Actual operation was a like a few min per eye just to do setup. The only scary part was that when you do the surgery you don't see anything for like 7 seconds. Recovery was easy. I did the surgery in the late afternoon. I went on a booze cruise the next day. Had sunglasses of course but it was pretty awesome. Now it's 2026 and finally now that I'm older I am starting to get some vision issues in my left eye which is my problem eye.

It's been over 12 years since I had LASIK. I probably had 20/20 vision with no other side effects…read more(except the halos, which went away after 1 1/2 half years) for 6 years total. Then, approximately when I turned 35, I couldn't seen as well. This was confirmed by an optometrist during an appointment. So, I'm back to wearing contacts and glasses. I have decided not to get LASIK again because LASIK reduces your eye moistness. My eyes used to be super moist before LASIK. Now, they're just "average" in moisture. I don't want to risk another surgery and also encourage other possible complications. It was nice having clear vision while it lasted. I just wished it lasted more than 6 years, but I'm very grateful to have not had any complications and since I've spent more time using glasses/contacts longer than having perfect vision with LASIK, it's like slipping into an old shoe that you've worn many times before.

Romel was very attentive and friendly during my wait before my LASIK surgery and assisted me was…read morevery kind and professional. Romel made me feel comfortable and well cared for during my visit. Will definitely recommend my family and friends.

All the staff were very kind and helpful, and extremely knowledgeable about everything related to…read morevision. They answered all my questions patiently. My first visit was a diagnostic, they promptly scheduled my Lasik surgery a week later. I didn't have anyone to drive me, so they even provided an Uber for me without charge. My Lasik procedure went smoothly, only about 10 min, my vision was completely restored after a day of recovery. I'm extremely grateful for their care!