I had great medical care with Dr Kent Small.  Unfortunately, his office and billing staff has been…read moreatrocious and negate all of his great care. Most recently, a series of billing errors resulted in incorrectly reporting  to a collections agency and my credit score dropped by 30+ points.  I saw Dr Small annually and his office actually owed me money at the same time the error was made.  First they tried to insist this was my fault and then they provided little help to get this matter resolved or get the negative credit item removed.  Basically they couldn't care less even though I have been a patient for over 5 years.   I asked for Dr Small to return my call on two occasions to discuss this matter and he never did.  I have taken my business elsewhere. NOT RECOMMENDED! UPDATE: Small's team would not release my medical records to me without paying a $25 fee.  Very sad.

I have been seeing Dr. Small for about five years now. I started going to his office when I was…read morediagnosed with central retinal vein occlusion. He was extremely helpful and patient with me. He explained my diagnosis and the treatment regimen. I still see him about once a month to this day. His staff is vibrant and always offering assistance. I highly recommend Dr. Small for any retinal issues. Thank you for everything Dr. Small!

It's been 6 years I did my lasik with DR. Kourouyan I'm still doing great and my mother did lasik…read more23 years ago and she is still has perfect Vission! we're both happy of the results and we know a few close friends who also got the procedure and are doing well and very happy! And if your thinking of getting rid of your glasses or context lens the only lasik surgeon that recommend is DR Kourouyan!! Very skilled caring and compassionate explains everything clear and easy to understand.

Dr. Kourouyan is an amazing doctor. Before I had my laser surgery I had horrible vision and was not…read moreable to see anything that wasn't large letters. Now after lasik I can see way better than 20/20! Amazing results! I was referred to Dr. Kourouyan from so many people. I'm glad I did my surgery with him. He is truly the best doctor in the world. Highly recommend, you will not regret your decision.

Dr. Gutmark is excellent--kind, competent, and thorough. He took the time to explain everything and…read moreanswered my questions thoughtfully. I felt very comfortable with his care. Unfortunately, my experience with two staff members was disappointing. One seemed rushed and did not clearly warn me before touching my eye with a laser, which caused me to flinch. She appeared impatient afterward, and the interaction felt lacking in bedside manner. After my exam, my pupils were dilated. While I had my own sunglasses, I requested the disposable shades typically provided after eye exams for additional protection. The receptionist initially told me I didn't need them and later explained they had run out. It's a shame, because Dr. Gutmark is a very good doctor, but the staff experience detracted from an otherwise positive visit.

Life-Altering Administrative Failure Resulting in Permanent Monocular Vision…read more I am writing this review approximately three years+ after the events of early 2023 to ensure my feedback is entirely objective, rational, and cool-headed. I intentionally waited this long to process my frustration so I could provide a balanced yet unflinching account of how the administrative operations at Specialty EyeCare Medical Center (located on N. Brand Blvd. in Glendale, CA) cost me the permanent vision in my right eye. To provide context, my history with this clinic began a year and a half prior, when I suffered a retinal detachment in my left eye. The care I received then was excellent, and the clinic successfully saved my vision. My primary treating surgeon, Dr. Anna Gabrielian, is a highly skilled professional who performed a total of three solid surgeries on both of my eyes. I am extremely grateful to her for saving my left eye! However...this review is not an indictment of her surgical capabilities, but rather a warning about the systemic administrative failures of the practice. In early 2023, I suffered a retinal detachment in my right eye. A retinal detachment is a universally recognized medical emergency requiring urgent, time-sensitive surgical intervention to prevent permanent blindness. Unfortunately, during the COVID-19 era, the clinic severely overbooked its patient volume. Because of this administrative chaos, the office completely lost track of my file and forgot about me! Despite the urgency of my condition, nearly three weeks passed with zero communication or scheduling from the clinic. I ultimately had to call the office myself just to ask what was happening. By the time I was finally seen, the delay had rendered my retinal detachment irreversible. Following this failure, a secondary male surgeon at the practice (Haroutoun Hovanesian, MD) subtly implied that the inability to fix the eye was my fault -- a deeply unprofessional shifting of blame given that the clinic had entirely neglected my scheduling timeline. Because of this systemic failure, I am now 100% blind in my right eye, forced to live with permanent monocular vision for the rest of my life, beginning in my mid-50s (I am 56 now). This outcome was, in my opinion, entirely preventable and represents borderline medical negligence or malpractice! Note that my blindness is now causing on-going progressive exophoria, which has had significant impact on my career opportunities as an Actor! My face is my business card, so losing full sighht in one eye has chain-reaction effects! I should be irate! What makes this situation unforgivable is the clinic's complete lack of accountability. Over the last three years, I have maintained the utmost courtesy. I never raised my voice, never complained, and never pursued legal action. Despite the clinic receiving substantial financial compensation from me for multiple surgeries and visits, I have never received even a single written apology, a letter of acknowledgment, or any form of compensation for an administrative error that altered my life forever. Clearly, they feared litigation. The staff members at the front desk and in the scheduling offices can also tend to be rude and abrupt. Sadly enough, the above-referenced male surgeon displays very clear signs of chauvinism, and to worsen things, the phone service is often very rude. It also seemed that if you are not of a specific "local cultural ethnicity", you are treated very differently and way more abruptly! Online reviews also clearly seem to confirm that observation! I had 3 years of experience with that medical center (and affiliate local offices), so I am not stating those facts randomly. In summary, if you utilize this clinic, please be aware that profit and overbooking appear to take priority over administrative accuracy and patient safety. The exhausting phone hold wait times are already hard enough to handle (over 1.5 hours wait time, at times!)...your surgical outcome is only as good as your wallet and as good as the office's ability to remember you exist.

I waited over 1.5 hours for a Diabetic screening of my eyes. Ridiculous and so unorganized for a…read moreprofessional Eye Doctor office. I will never wait that long when YOU SCHEDULED AN APPOINTMENT. Very disappointing

The level of miscommunication is terrible. Almost disrespectful. I'm here over an hour. I've been…read moregiven simple exams that they ALREADY did at their Monrovia office. I'm still waiting to see the doctor when I had a booked appointment. This is NOT how you treat a patient. It's seems they don't care. I've tried really hard to not give any rating below 3-Stars

I scheduled an appointment with this ophthalmology clinic for a possible eye infection, only to…read morefind out on the day of my visit--when I called to confirm--that the office had canceled my appointment without notifying me. I was told the provider would be at another location that day, but no one reached out by phone, text, or email to let me know or to help reschedule. For something as important as eye care, especially when symptoms are concerning, this lack of communication is extremely disappointing. Patients rely on timely updates, and it's frustrating to discover a cancellation only because I called. I hope the clinic improves its scheduling and notification process so others don't experience the same issue.

I can't recommend Dr. Karapetyan and the front desk receptionist enough! From the moment I walked…read morein, the service was exceptional. Dr. Karapetyan is not only professional but genuinely caring, taking the time to listen and explain everything in detail. The front desk receptionist is also so warm and welcoming, making the whole experience seamless and pleasant. Their attention to detail and commitment to excellent care is unmatched, and because of them, I've recommended this practice to my entire family. We all now go here, and we couldn't be happier!

Dr. Haroutun Hovanesian is a brilliant ophthalmologist who treats a wide variety of complex eye…read moreconditions, including glaucoma, retinal detachments, and cataracts. His strength is in dealing with any issues that arise. My wife had suffered a serious cataract dislocation (and loss of vision) from an original surgery done 10 years earlier by another doctor. Dr. Hovanesian skillfully removed the old lens and structure, successfully implanting a new lens. The resulting eye debris caused critical eye pressure increase and pain over subsequent days, but Dr. Hovanesian saw her repeatedly over this period, even personally directing laser treatments at a different location. He is an impressively skilled doctor who very much cares for his patients and is joined by a friendly, highly professional, caring staff. At first visit he may appear curt, but it is because he is focusing on the medical treatment and issues. If you value your vision, your eye health and the surgical outcome over bedside manner, Dr. Hovanesian is a great choice with whom to entrust your care.

Run . Don't walk. Run from this doctor. He is absolutely the most dishonest and incompetent doctor…read moreI've ever met . If you value your vision and your eye care , find anyone else but him . If i could give negative stars I would

On Friday 3/20/26 Dr. khanjian at the Glendale office he took out my 2 month old contact lens ,…read moreordered me new ones and ordered me glass frames in 1.5 hours, While seeing 6 clients. They showed the utmost professionalism and client care to me. He and his staff are amazing!

Drove 30 mins to this place. Got there early. Waited 30 mins no one went in the office to give me…read morean update about why they were running behind. Just not a good look. And super disrespectful.

Excellent Eye Physician and Surgeon. One of the best in our…read moreCountry. Caring, compassionate, highly skilled, honest, and well trained! I highly recommend him!

Dr. Stephen Chang at Glendale Eye Medical Group was referred by few friends for my mom's PRK…read moresurgery after a failed Lasik surgery that was done by Dr. Kourouyan. He did NOT take any precautions and his procedure had a disastrous outcome. The laser got caught in the old incision and cut layers down in the cornea. He assured us that he will take care of all the costs and medical care for the eye, and he reimbursed half of the charges because of his negligence. My mother was scheduled few visits throughout the next year hoping to see progress while it was healing. After a year passed from the surgery date we had our last visit. He checked the eye and said I'm sorry but your vision has gotten worse and it's not healing. I can't do anything for you. We had to pay out of pocket to see Dr. Maloney, one of the best ophthalmologist in the country. He recommended a cornea transplant. Since then I have requested her medical records from Dr. Chang's office. They gave us copies of the dates that she had gone for visits and not the actual notes from the Dr. Unfortunately since a year has passed so has the statue of limitations period and many attorneys do not take the case and Dr. Chang is not taking any responsibility to care for his patient due to his negligence. My mother's eye is more then 80 percent damaged from this surgery. Her vision is mainly reliant on one eye. Take our experience in consideration and don't risk your vision to negligence.

Yes, I do come here once a year, and that's a good sign. And every time I am here, staff and…read moredoctors are wonderful. Proper, fast, caring and thorough. Short and nice way of describing the experience here. Building is clean, offices are equipped with modern technology, everything is sterile and nicely stocked. Nurses and support staff are amazing. Friendly, professional and what's important, right on schedule and won't let you wait. I was on time for my appointment, and was taken in accordingly. Yes, another important thing to mention is that they do not have those long, annoying and pointless paperwork that in reality doesn't mean anything. I signed and initialed couple of forms that are medically necessary and answered the questions that were relevant to my eyes and overall health. When I was called in, nurse went over the paperwork, checked and prep my eyes for the doctor. Before dilation, doctor cleared me and than nurse proceeded. I waited enough time for my eyes get dilated, doctor came back in, checked and I was on my happily way out. Highly recommend this office for your eye care. And please, do not forget to have someone drive you or Uber until your eyes are back to normal lol