When you are searching for an assisted living or memory care location for your loved one, trust me…read moreNOT ALL are the same and sadly many will promise things they cannot and do not deliver! We are so lucky to have found The Abbey at Westminster Place. While some may say it is too pricy or only consider price when looking that the care is all the same. THAT IS SO FAR FROM WHAT I HAVE EXPERIENCED PREVIOUSLY!!! The Abbey is worth every penny! So far, I visit my father with a smile each day rather than worrying what "problem" or lack of care I would discover. The Abbey follows follow protocols, are professional and compassionate, are willing to work with family members to address requests or concerns, have safety procedures in place to ensure your loved ones safety, kind staff who truly enjoy working there (that is hard to find), and most of all acknowledges when the ball was dropped and willing to make changes when necessary. Tameka (Wellness Director) truly listens to your concerns and requests and creates a care plan to best assist your loved one. If you a concern, she is quick to investigate and get back to you. Rukayat (AL Director) is truly compassionate and is so kind during her assessment of your loved one. While she needs to do an assessment to recommend the best fit for your loved one, she does NOT demoralize your loved one! Jill and Norma (Activities Directors) put together a wonderful calendar of events that my father truly enjoys! Raquel (Move In Coordinator) assisted me throughout the move in process and followed through after to make sure everything needed was completed. Ashley (front desk receptionist) allows greets me with a smile and ready to answer my questions and get me answers as I learn the ropes. No place is perfect but The Abbey checks so many boxes which were not provided at our previous location. Most of all, both my father and I enjoy just being part of this community! The level of activities and healthy yummy food here at The Abbey is amazing!!! Each activity I have been to, I see the staff engaging with the residents and the staff leading the activity excited to be there and offer this for the residents! My dad's bubbly spirit has returned after moving to The Abbey! The care staff whom I have seen are ready to help you and point you in the right direction if they cannot. They truly enjoy their job and helping their residents! The administration attend many events and know the residents. The are professional and polite. Sadly many assisted living and memory care facilities take advantage of the elderly who are the most vulnerable and silence their voice or twist events and then blame on the residents lack of memory! Remember most of all, no location is perfect but what I have seen in these past weeks, The Abbey at Westminster Place is BY FAR superior and I look forward to attending the activities which truly occur when they are stated and well attended. The residents I have met so far at The Abbey, greet me with a smile and often ask me to join them or sit down and chat with them. They truly look happy. If you are need for an independent, assisted living or memory care facility, please consider contacting The Abbey at Westminster Place. Renee will be happy to give you a tour and answer your questions.

Making the decision to leave your home and go to somewhere that has the environment and amenities…read moreyou need is no small thing. Selecting The Abbey at Westminster in Houston was a wonderful choice for me. Although you may not be in this area, look at the description of this place for comparison wherever u are. There are several layouts here. I chose one bedroom with 1 & 1/2 baths. Closet is huge. Living area while not what I used to have is lovely and ample. Food that is always an issue is wonderful. There are choices for all meals, substitutions are available, special dietary needs are accommodated and Chef will work with anyone. T he only drawback is that you are likely to gain a bit of weight mostly because the desserts are fantastic. One of the things that mattered to me was how to maintain my physical shape at my age. The exercise choices are unbelievable and will suit whatever you need. There is also Hydrotherapy included in the monthly rent. It's rare to have it and helps me so much. You will have to look up what it is. The moving in process has been as good as it can be. Staff have been so accommodating in this very difficult process. Also, must mention that the other residents here have been kind and welcoming. They all seem to relate to how hard it is to make such an enormous change in these later years. Good luck to whoever is reading this. Life can still be good!

Great staff Very clean well organised place!…read moreHad my grandfather here for over 2 years!

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

They were incredible with my mother in law as well as our whole family. Very attentive, extremely…read morekind and helpful in every way from in person care to helping with all things medical. I highly recommend them.

My 93 year old mother in-law is being served corn dog and pizza for dinner. The food sucks. Not…read morerecommending you bring your loved ones here. Sorry to see that our beloved retired Priest and Nun's are having to eat the same crap. Shame on the Catholic diocese of Galveston Houston on how they treats or people this way.

Taking my uncle and aunt to look for an assisted living place…read more Michael Edelshtain, the director of sales was our contact person. My first contact with Michael was on the phone. He told me about the facility and what they can offer to fit my relatives needs individually and as a couple. Michael took us on a tour. The place was calm, nice and clean. It had several activity rooms and the staff was polite. Michael arranged for us to dine with some residents.we met a couple that were together for 42 years and a single woman who decide that this was the right place for her because she just got tired of being alone and didn't want to cook anymore. Everyone seems happy as a resident or an employee. Michael was patience, helpful and informative. We didnt feel any pressure and my Aunt loves the place but make a drastic decision is hard and takes time. Waiting on her.

The majority of the residents are white. There is little diversity in the residency. This corp…read moreorganizations entire staff is black with a few Hispanics as front desk attendants. The management has less that 4 white people you never see after enrolling and has a yearly transfer or turnover rate. Bedside those few diverse exceptions you might as well be living in Africa. The biggest complaint and super big problem is the mealtime. Every resident you talk to will tell you the dining service and meal preparation is the WORST! The residents orders take as much as 45 minutes to an hour to arrive and the food is perpetually cold or luke warm at best. The staff could care less and is in different to your request for a timely hot meal bc the residents are unable to defend themself and their cause. Residents get brushed off and lied to about meal time.I see many unhappy ppl in the dining area. The kitchen is either understaffed or purposely has severely incompetent and indifferent people in charge of food. Also, every employee has a key to your unit. Anyone can walk in without knocking even after being asked not to do that. Even the residents own door keys opens other residents units. Their transport van by the front entrance has an inspection sticker that's been expired since 2024 and is out of DMV compliance. I've personally brought this to the front desk's attention several times, and it's never addressed and is still expired as of 04/05/26. Also, if your internet, tv or phone goes out the staff will send a handyman maintenance worker to address thise issues.... they do NOT know electronics! So, you end up paying a fee for xfinity to come out and reconnect you to the internet. Most important of all, if you have an emergency, just call 911 yourself. It took 25 minutes before their in house emergency personnel showed up to assess a 90 yo female resident who couldn't breathe. This is a corporation with stock holders who only care if their investment is earning money. This Corp cares about their money and not your loved one's comfort, safety, and quality of life and care or emergency services. The positive things this company does is know your name and smile at you when you walk by. This place doesn't feel "homey" and is a big uncomfortable culture shock.

I was transferred to Holly Hall Retirement Community Healthcare (HHRCH) to do rehab after going…read morethrough cervical spine surgery. I found the care to be outstanding! The medical, support staff, case worker, health information specialist, and food service team went over and above to ensure that I was taken care of properly and received real time communications! I am a 20 year retired Navy Chief (Hospital Corpsman) coming in contact with healthcare teams in both military and civilian facilities. I can attest that the professionalism and Comradery at HHRCH is second to none! -I am giving a shoutout to the following at HHRCH 1. Dr. Rajan 2. Victor 3. Cindy 4. Alberta 5. Anthony 6. Brenda 7. Cam 8. Christine 9. Festus 10. Jasmine R. 11. Jesse 12. Kelsey 13. Key 13. Kisha 14. Koko 15. Lyndia 16. Marcia 17. Okwee 18. Reina 19. Rykki 20. Sam 21. Stanesha

They treated my grandmother very very well and she deserve to be treated well but for six years not…read moreone complaint

If you want to feel at home this is the right community for your loved ones. It is welcoming, warm,…read morecaring, compassionate staff, excellent management. I would highly recommend!

Moving my dad into assisted living was one of the hardest decisions I had to make, but finding…read moreVillage of the Heights made all the difference. From my first conversation, Monique made me feel welcome and reassured. She took the time to understand my dad's needs and personality and has gone above and beyond to help him settle in comfortably. The facility itself is beautiful--clean, modern, and thoughtfully designed to feel more like a home than an institution. The common areas are inviting, the rooms are spacious, and there are plenty of engaging activities to keep residents involved and connected. But what truly sets this facility apart is the people. The caregivers, nurses, and administrative staff are kind, patient, and genuinely care about each resident's well-being. Shout out to Shamika and Victoria. My dad is making new friends, feels safe, and even told me he "feels like he belongs" there--which is something I never expected to hear. If you're looking for a place where your loved one will be treated with respect, compassion, and dignity, I highly recommend Village of the Heights. I am incredibly grateful for the peace of mind they've given me. Mary Patrick