This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

This company called encore caregiver was so amazing, their caregiver was awesome, in time of…read moreemergency care, housekeeping, laundy. 24 Hours care for your loves one, elderly care, companion , etc they have verified caregivers, I can recommend and refer this company ( encore caregiver ) to anyone. Infact they are no 1 in houston Texas. kudos to you guys .

I was getting a procedure done here out of state from Florida and I found the encore caregivers in…read moreYelp and gave them a call and took a big risk because I'm just unfamiliar with any of the caregivers around here. First of all these caregivers were so caring and concerned about who they connect you with what kind of experience they're going to provide you and just everything from the type of service to the budget to everything so that was really reassuring for me. Then I updated my information with them and they provided me. Someone called Lillie who was absolutely phenomenal. She not only showed up a little bit early because I was nervous and she kind of anticipated everything for me, but she drove me to the place in a very clean car . She was very personable. She knew exactly what she was doing. Not once did I have to say hey hold this for me pick this for me help me with this she was spot on ahead of the game and just so sweet we connected right away bless her heart. She is just such a professional and personable human being , she also was not the type of person who had to leave on time the situation extended much longer and she waited for me for that extra time which was so appreciative because I would've had to stay overnight. If I didn't have someone to help me, you know check out because you can't just Uber yourself out of a hospital so that was really very very appreciative and I felt very blessed to have someone like that. I can't tell you that encore is the best. It was the best for me and it was far above my expectations. The people the professionals they care they were just so engaging they were very Kind in their you know discussions with me they didn't talk to me like I was you know just a piece of meat or an object which was nice and I'm so lucky that everything went even better than well, so I just wanted the world to know that you can trust yourself in the hands of encore and the professionals. They really know what they're doing. They really care about their clients and patients And the staff is just extremely knowledgeable and so they're not going to do anything that is gonna you know raise eyebrows or even you know cause harm they're gonna prepare for it all and you can count your blessings on that, so I hopefully will show my appreciation through this review on how much this meant to me because having a procedure on your own by yourself is frightening enough, but knowing that someone is there with you that isn't just there because you're paying them. They really care is just even more than you can ask for , thank you encore and Lillie

They invited me in for a job interview the woman seemed nice and I am qualified for the job had my…read morecertifications to be a cna and bls. I have more than 10 years of experience in wound care and taking care of a double amputee as well as doing the Hoyer lift. I was told someone would email and call me even if I didn't get the job. Nobody emailed me nobody called me I called them nobody answered. I thought the staff was nice the place was clean the residence outside they were playful and friendly. They probably didn't call me back because I told the front staff that a man in a wheelchair started to roll away he kept saying he wanted to leave and they asked if a staff member was outside guess someone is supposed to sit with them and no one was.

I came here for an interview. I was emailed to come in for a scheduled interview. I showed up on…read moretime and upon arrival, nobody knew who would be doing my interview. I applied online, but the receptionist told me I had to reapply in person on paper. After taking 10 minutes to fill out all the pages, I was then told to wait another 20 minutes for someone to come see me. After 20 minutes, I was told to go home and somebody would call me to reschedule because they were busy. I got a phone call a couple days later about my application, and they said they would reconnect with me in a week. It overall seemed so unorganized and not respectful of my time whatsoever. Do not apply or waste your time here.

This is an excellent company. The staff is professional and nice. The aides and nurses go above…read moreand beyond.

Good private medical care is so hard to come by, so I'm writing this review. This company is so far…read moreabove any we have had over the years that my family can hardly believe it. We have horror stories that I won't go into, but Uptown has changed all that. We NEVER worry that the nurse aid will be a no-show, even during the storm. Our primary caregiver, Amy had arranged to stay and the owner brought her supplies!!! Bruce is so involved with every aspect of this company. Same goes for the RN nursing director that is involved with every part of my mothers care even though we only have nurse aid care at this time. Kathy is wonderful and I think she said she's been the director for 21 years of the 30 year company. So here's my advice learned from past mistakes we've made. If the company is a franchise homecare business and if not run by an RN, DON'T hire them. They don't have the investment in your family that this company has and staff will leave before the next person shows up without letting you know??..it happened to many time to count! I heard about Uptown from a nurse while my mom was in the hospital. She had a PULSE STAFFING badge and when I asked, she said she was a contract RN. She was my favorite and she told me about Uptown which is the same company as PULSE. I'm very grateful! I've been wanting to write this for months, so hope it helps someone avoid the issues that are so hard to deal with on top of having a loved one that needs care. We are in the Galleria area, but I think they also cover other areas.

My wife was checked in the facility yesterday and l have to hand out to them, they are total…read moreprofessionals. They showed care, concern and compassion . The place is clean, warm and inviting . Helen who assessed my wife went above and beyond . She rocks. Thank you.

The worst place to have your loved one at. Some of the…read morenurses don't care on how your loved one is they don't check up on them if you call they take forever to come check up on them me and my family had told them my dad couldn't eat on his own they didn't care they just went in to the room leave the plate and leave, today the nurse taking care of him I had called for him to get cleaned out she said she couldn't do it because she was passing breakfast she told him to eat and after she was going to clean him I called once he was done she came in with an attitude didn't say a word changed him and left. He had physical therapy come by today they took him brought him back next thing you know the nurse comes all mad shaking her head saying they told her something because he's not at dialysis when it's her job to take him, after he got back she put him in bed crushed his feet and didn't even say sorry after that she dumped the pee from his catheter spilling a lot on the floor and than she left, I called her back she come in raising her hands with an attitude asking what we want that she was coming back I asked her to heat up his lunch she left slammed the door came back the food is cold she left again once again slamming the door mind you almost all her shift she has been using her headphones blasting music loud that even I can hear it with the tv on, I also asked her for her name she didn't say it she had it covered so I wasn't able to get it. Another thing my dad uses oxygen and it's the third time they take it of and don't put it back on I've been doing it. There was another time where I saw this guy nurse taking him to get his dialysis they pick him up with a machine since he can't get up on his own he told my dad to hold on the bars and once he was in the chair to get the dialysis his arm was stuck in between the bars and the guy told my dad that why was he holding on to it and that's when I told him he had told him to hold on from there and he just laughed than he asked me if I speak both English and Spanish and I said yes and I told him I understand both maybe he thought I didn't

if you notice, all of the reviews are old. This place has changed, poorly maintained, barely…read moreadequate dining options.

My mother in law has been there 5 yrs. she's been very happy. Good food. Lots of activities…read more Last fall she was out of the apartment per a hospital stay after a bad fall. The staff at Brookdale updated the apartment paint and flooring with a few days notice that she'd be returning. The support could not have been better. Plus Quick and detailed responses to our queries for supplemental care.

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

My husband was brought from the hospital to get stronger with physical therapy. He had been able to…read morestand and walk . Two weeks later he could neither walk nor stand. He also left with a large bed sore. I would never bring anyone to the Buckingham. The therapy is non-existent and he should never have had a bed sore.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

This is a terrible horrible inhumane place to have your loved ones or to be employed with I seen…read morefirst how they treat the residents in this facility. I was employed there for a while and I was targeted because I would speak up against a lot of work place bullying and resident neglect.. I was not liked by none of the management staff..The "ADONs" on all the units don't care if your loved ones live or die and it's really sad..I've been a CNA for 8 years and this place is by far the worst place I've even seen..I've had conversations with many of the families that would come visit their loved one about reporting this facility to the state..the food sucks the residents will tell you how bad they dislike the food the meals would came late majority of the time and it's always nasty and cold and don't even follow some residents food care requirements some residents will try to run away because they hate it there..The management staff are y'all sleeping with each other behind closed doors they target certain employees (pretty females) the bully and mistreat them over how they look not to mention the nepotism in this place is crazy how they talk to staff residents and family members is unbelievable and unacceptable if you have loved ones in this facility I would advise you to get them outta there they are being abused neglected overall mistreated especially on unit 300 I wouldn't put my worst enemy in this place..oh make sure when you go visit your family member that u check to make sure they don't have 2 diapers on and make sure they get the right medication because at Memorial City they give the residents each others medicine..When I was working there I promise you I was taking care of the the residents as if they was my family I don't like the mistreatment of ppl in no type of way and I'm leaving this review to give yall some understanding about this facility it is a 0 star rating it's no good it's no good and I hope they get better management bcuz wymona(DON) is not good she doesn't care about how ppl are treat both ADON APRIL AND TRIMISHA don't care about your loved ones they sit in the conference room all day talking about the nursing staff with no concern about the health and welfare of the residents..this place needs a change in management because NOBODY CARES this place needs to be reported for negligence..Not to mention the fact that it's never no clean linens to care for the resident I had to dry a resident off with a gown after her shower do to the lack of supplies this facility has wipes are even limited to 1 pack per employee for the shift IMAGINE THAT not having the appropriate amount of supplies to provide the proper care that the residents deserve and families are paying for it's really sad to even see this happening to elderly people it turns my stomach put 1 star because it's required when writing a review but baby I wouldn't give this place NOTHING

I was pleased with my grandmother's visit. She was well taken care of by the staff and the recent…read morerenovations were a plus. The staff was very caring and focused on her needs. She was able to rehab and go home!