Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

My family and I had solar panels installed by SolarMax several years ago. Recently, we noticed…read morewater damage in multiple areas of our home. After inspecting the roof, I discovered a very concerning issue. When SolarMax installed the solar panels, they hired a roofing company to modify the roof beforehand. That roofing work was never properly completed, leaving a large section of the roof without shingles and exposing bare wood. As a result, there are now multiple areas of our home showing signs of water intrusion and possible mold. I immediately contacted SolarMax and informed them that this was an urgent matter requiring prompt attention. More than 24 hours have passed, and I have not received a response. I was told they would reach out to the roofing company they used, but there has been no follow-up. What I do not understand is how SolarMax could proceed with installing the solar panels, mark the job as completed, and leave our home with such a significant roofing defect. I am extremely concerned about the potential extent of the damage to our home, as well as the possible health implications for my family. I have never had allergies in the past, yet I began experiencing them shortly after the panels were installed, which raises serious concerns about mold exposure. I am hopeful that SolarMax will take responsibility for this issue and fully address both the roofing defect and any resulting damage to our home. However, I am very disappointed by the lack of communication and urgency shown so far.

Mike from New Day Solar responded quickly to my inquiry and helped me navigate SolarEdge access so…read morehe could diagnose the issue remotely before sending a tech out. He quickly identified the inverter problem, handled the warranty replacement, and had a technician scheduled immediately after. Justin, the technician, was excellent -- friendly, communicative, and informative throughout the process. The inverter was replaced, the old unit removed, and everything was back up and running within a few hours. Pricing was fair compared to competitors, and the overall service was top shelf. I'll definitely be using them moving forward for any home solar needs.

I had a very disappointing experience with New Day Solar while trying to pursue a solar project…read morecontingent on RSSE/SGIP rebate funding. From the beginning, I was extremely clear that I would only proceed if the rebate covered the full project cost and that I would not pay any non-refundable deposit. Their representative repeatedly assured me in writing that there were "no upfront fees or deposit required" and agreed to prepare contingency language allowing me to cancel without penalty if the funding was insufficient. After months of follow-ups, delays, and waiting for management to finalize the paperwork, I was suddenly informed that the company had implemented a "new process" requiring a non-refundable $1,000 payment before they would process the application, engineering review, or other preliminary work.

The work Paul did was amazing. He was very professional and took his time. I will be sharing…read morepictures of what it looks like, but it looks outstanding. I did not expect him to install my charger on the wall, but he did. I asked about 20 different electricians to install my EV charger and they were all charging me 1500+. Paul, he only charged me $650. I think that is very reasonable, especially in this economy and the hard times people are facing. Also, he was nice enough that, when he showed me the first picture, there was miscommunication and the wrong plug was installed. My charger needed to be hard wired and a plug was installed instead. He only charged me a couple bucks more to change it out and I have no complaints. Thank you for your hard work and I hope your business continues to grow.

Paul is a God sent. I highly recommend Nunez Electric…read more Trustworthy thank you He helped us with a challenging project and we have a new go to electrician.

I had my solar installed through my representative Nasir Azizeh. He was extremely thorough…read more Knowledgeably and extremely responsive. He went above and beyond in helping with the inspection. Came to my house and watched the installation and when there was an issue with the plumbing post install. He was able to correct and fix the issue immediately. It was fantastic customer service. In regards to the installers. I had the pleasure of working with Philip Little. Who is extremely tall so the name is deceptive. The guy did me solid. He repaired everything provided great feedback. Was extremely courteous and respectful and went way above of what was expected. I am extremely satisfied with with the level of service and I highly recommend them. In particular Nasir Azizeh for the sales rep and Philip Little for the install Thank you again team Penguin. I appreciate your help and time. Give them a call if you want to save money on solar energy

I have an issue with my solar inverter, but now they are bankrupt and can't do anything for me…read more What a sham! They appeared trustworthy and great to do the deal and installation and get my money. But now I need help and they have vanished. Pretty unhappy with them now. Eddie Diaz was the owner.

I had the opportunity to meet with Oscar Hernandez regarding a solar battery system, and I was very…read moreimpressed with his knowledge and professionalism. He took the time to thoroughly explain how the battery works, its benefits, and how it could help improve the efficiency of my solar setup. One thing I appreciated most was how clearly he explained why my electricity bill has continued to increase each year, even though I already have solar panels. He made the information easy to understand and answered all of my questions without any pressure. Semple Solaris also offered a low-interest payment plan, which made the investment much more manageable. I would definitely recommend scheduling a consultation with Oscar. He is knowledgeable, patient, and genuinely takes the time to educate his customers so they can make informed decisions.

I want to clarify something for anyone reading these reviews…read more The responses you see from this company give the impression that they're actively working to resolve customer issues. That has not been my experience. What I've seen is a pattern--public replies that look helpful, requests for your information, and then little to no meaningful resolution. It feels more like they're covering themselves on Yelp than actually fixing the problem. I also want to respond directly to the statement that "this does not reflect the level of service we aim to provide." There's a difference between aiming to provide a level of service and actually delivering it. From my experience, that gap is exactly where the problem is. The bigger issue is their policies. They're structured in a way that protects the company, not the customer. So when something goes wrong, you're left paying out of pocket to fix their equipment while still dealing with high electric bills. That defeats the whole purpose of going solar. To be clear, this is not about the front-line staff. The people I've spoken with have been respectful and professional, and I understand they're working within the limits they're given. But as a customer, you shouldn't have to navigate policies that make it harder to get a fair resolution. At the end of the day, a response is not the same as a solution.

I need my solar fixed on my pool and they did a great job, very professional and wise on what to do…read morethey were in and out very quickly, and I'm very happy

I've been trying to 'work' with this company since March 24 of this year. They came onsite, did…read moresome troubleshooting then just decided to ghost me. They respond to my questions with 'Larry said he will check on it today.' and 'I just text him that you are asking for an update' but they never follow through. How long does it take to get an update? It's been 1 month since their last message and there's been nothing since. Clearly this company needs to get serious about their customer service. I'm not going to continue chasing after these guys for service. Earlier this year they received several positive reviews, then there's a drop off. Someone recently left a similar review about them earlier this month, so perhaps this company is heading down a bad path. Often times when researching companies, I prefer to start with the negative reviews then move onto the positive ones. The negative reviews at times gives more useful information than a fluffy, positive review would. You can choose to roll the dice with these guys or go with a company that's responsive and true to their words. I've gone with another company.

They claimed to beat any price. Needless to say we got a better price from another company for a…read morebetter product. I'm always suspect of any company that says we will beat any price. Don't waste my time and just give me the best value upfront. Lesson learned, don't waste your time.

I had gotten many quotes for a solar system in the past and have know of OC Solar when they first…read moreintroduced me the solar roof. While the solar roof was way out of our budget, the solar panel and powerwall system that they've configured for me was well beyond what I expected and was well within reasonable cost. Sun Run was out of the question, and even Tesla themselves weren't able to meet the final project demands when they first designed my system. OC Solar was the only who actually met my needs and were on top of the whole project timeline. Look no further than these guys. They did a wonderful job and would go to them in the future for my other solar needs. Ask for Brooklynn and she'll take care of you, without a doubt.

I recently purchased a solar system through precision technologies and had the pleasure of working…read morewith David. He was knowledgeable about how solar works and what the benefits to me personally. He answered all my questions and delt with my concerns directly and immediately set me at ease. The process was easy and his expertise and professionalism was top notch! Thank you for taking care of our home!!

David with Precision solar was amazing. The was very informative from start to finish. Was…read moreavailable to take my calls if I had any questions. Couldn't be happier with the service that was provided. Thanks David and Precision Solar!

Let me add on to the reviews and agree that Giancarlo is outstanding and a well-rounded guy! He…read moreworked from early in the morning until late at night installing our EV charger. You can clearly tell he's an expert at what he does. The work is incredibly clean, professional, and done with great attention to detail. We are very impressed with the quality of his work and couldn't be happier with the results. I highly recommend him to anyone looking for a reliable and skilled electrician.

Very professional and down to earth! The prices were the best I received in the area for a Tesla…read moreWall Connector install! 100% going to use them for solar work on the future as well!

Before I went solar I did some research and was very skeptical of solar companies and installers as…read morethey have the reputation of fleecing and ripping off customers with their long term leases and overcharging for labor. I luckily found Kevin on Craigslist as I was going to purchase the equipment and have him install it. However obtaining a permit is very difficult so I just had Kevin give me quote for total system including equipment, installation, labor, design, and permitting. Price was similar to me purchasing equipment and having him install. So I just had his team do everything. I also was getting a new roof and needed a solar contractor to work with the roofing contractor. Kevin (C46 licensed) and his team worked cooperatively with the roofer and they coordinated installation together. I really wanted each solar mount penetration flashed and sealed by roofer to avoid voiding warranty. He also installed top notch equipment including Enphase microinverters and LG panels. I would recommend obtaining a quote from Kevin if you are planning on going solar. The system he installed: 11KW 34 US made LG 320 watt modules 34 IQ7+ microinverters 1 Enphase combiner envoy

Kevin is totally awesome! Provides great pricing and great service along with being a small…read morebusiness owner! He came through with and I have referred him to others!