I called to ask what time my appointment was and when I called they kept me on hold for 20 without…read morecoming back to ask if I want to atill hold. I hung up after 20 minutes and they said please hold without asking me anything and kept me on hold for another 15 minutes. I called back and they just kept putting me on hold every time I called. Very rude people answering the phones. I asked for an office manager and they just said she didn't have a vm and I could leave a message. Extremely rude!! I will not be going back and hopefully they will get the front desk some customer service classes!!

We've been patients of this office for many years, and I even trusted Dr. White with my cataract…read moresurgery. Sadly, our most recent experience left us deeply disheartened. I called ahead and explained my husband might be a few minutes late for his 3:00 p.m. appointment. I was told as long as he arrived by 3:15, he would still be seen. He arrived at exactly 3:15, but the receptionist was not only rude -- she was dismissive and arrogant. She never looked up from her computer while telling him he was late and the doctor was fully booked. No attempt to reschedule was made, and the tone was anything but professional. As a Vietnam veteran, my husband deserves to be treated with dignity. After years of 5-star experiences, we'll now be looking elsewhere for our eye care. I can no longer recommend this office or Dr. White in good faith.We've gone to this office for years. I had my cataract surgery here and always gave glowing reviews. But this last visit changed everything.

The day after posting this review, I received notification that my refund had been processed. I…read moreguess they decided that I wasn't worth the trouble....lol. Anyway, like I said, this would probably be a decent place to go for your average run of the mill transaction, but be aware that once your payment has been processed, it's staying with the eye center, whether you like your glasses or not.

Excellent from start to finish. Making the appointment was friendly and easy, a reminder and…read moreconfirmation text was sent, plus a link to the paperwork to fill out electronically ahead of time. Easy parking lot, spacious well-lit front room, and greetings with smiles using the name listed for the appointment. Such a great atmosphere. We were called back right on appointment time- no waiting around watching your time tick away. Jackie was amazing with my son's pre-appointment exam, letting him know what she was doing before she did it. Dr. Wiersma was professional and to-the-point; I had full confidence immediately and appreciated his time presenting options and answering questions. He took us to the front room and Natalie helped us from there. She was friendly and professional. We never once felt forgotten or unattended to, which happens as you wait and wait somewhere. Also, a line-itemed receipt was reviewed with me and presented. Five stars for the communication, cleanliness, and professionalism by the entire team. Perfect experience. Both of my children left with huge smiles and excited about how "fun" it was at the Eye Doctor. Thank you, Broad View - Berea!

I have been going there for two years now and I am impressed how nice everyone is. Dr. McNamara is…read morevery thorough, listens well, and is very kind. I am especially impressed with Kelly who helps with glasses selection. My lenses weren't working where I needed them to and she made sure I was comfortable and they did everything possible to make them right for me. They were terrific! I definitely recommend them and their service is top notch!

North Coast is great for yearly eye exams. Very up to date equipment. There are several locations…read more I've used the Amherst office. Also, I had an issue needing a small surgery and they made an excellent referral. And they respond quickly to emergency needs.

Lazy. Staff inexperienced. Not sure this doctor does a reliable exam…read more Had to switch eye docs and this practice wanted $500 to. transfer my records

I see Dr Statesir and so does my teenager. Never have a long wait at the office, they never…read moreoverbook appointments, the Dr is always kind, thorough, and quick. Easy to get an appointment as well and i appreciate the Saturday morning hours

I highly recommend Dr. Good and Avon Lake Eye Care. I've been coming here for about 4 years since…read moreswitching from Avon Eye Design. They're located in a small office close to my house. It's very clean and organized and they make good use of the space they have. Dr. Good is very personable and thorough with his exams and his staff is super friendly and accommodating! They have a vast variety of glasses frames on display, so you shouldn't have a problem finding something you like. They do offer a nice selection of Oakley frames if you want to be fancy. Prescription sunglasses are available as well. Their website is great! You can check your account statements and prescriptions, and schedule appointments too. You can also order your contacts through the website and it lists all the prices so you can comparison shop if you wish. You can setup email and text appointment reminders which I find very helpful. Come check out Dr. Good and his staff and Avon Lake Eye Care and SEE for yourself! You'll be happy you did.

Dr Good is awesome!! I've been wearing ill fitting contacts…read morefor years now because my last eye doctor couldn't find the right fit!!! Dr Good not only found the right pair for me, but I see better now than I have for years!!! The staff is super friendly and gets you going with your appointment right away. Thank you and I'm so thankful to have found a great new eye doctor.

i was told on my exam I needed Special Lenses that were 2995. each. I went to another Long Standing…read morePhysician in the area and had Mono Vision done with Excellent results with the Basic Medicare Lenses. a savings of $5990. Please get a second opinion!

This is a place of great care with very professional service. Dr. Clemens is excellent. I highly…read morerecommend Alessio Eye MD.

Avon Eye Design has messed up my prescriptions 3x now!…read more My fault ... I keep going there!! I do like the dr. On the Avon Eye Design website it says they have been awarded the top optometry practice in Avon for 2015-2024. Their web site says this award is verified at Opencare.com. I went to Opencare.com. It looks to be a dentistry web site? .... strange! The First mistake they made was with my eye glass prescription We worked it out. Second mistake, I ordered contacts from them, I ordered a full years worth of 2 month contacts. They told me my order was in & so I went to pick it up. Later I found they only gave me "half" of my full 1 year contact order. i didn't catch their mistake until a week later. I called Avon Eye Design & they said I could come back in to get the other half of my order! (that I had already paid for) They had my full order there & No one had callex to let me know they had the rest of my order. No apology, no explanation was given. I asked! Today was strike #3! I went in to get a prescription for 1-day Acuvue Oasys contacts After 2 mistakes, I no longer order anything directly from Avon Eye Design. I now get all my prescriptions in writing & I go someplace else. I always ask for my prescriptions in writing. Often, I need to ask for it several times & then, I am told that I need to stay & wait for the dr to be available ... again ...to get my prescription in writing. Upon leaving today, I immediately took the contact prescription to COSCO, to purchase it, the COSCO sales person said the contact prescription from Avon Eye Design could not be ordered because the prescription as written was wrong. I immediately called Avon Eye Design from Cosco trting to quickly have them fix their prescription & fax it to Cosco. I put the Cosco sales lady on the phone with Avon Eye Design to explain the problem. The Avon Eye Design lady would not interrupt the Dr to fix their mistake for me quickly. She said I would have to wait for the Dr to be out of his appointments. I had waited an hour to get a Cosco sales lady! so... i drover back to Avon Design in to get a new (accurate) written contact prescription. When I got to Avon Eye Design, I was told the computers "auto settings" had made the numbers mistake ... not the Dr. Again. No apology. I won't go to Avon Eye Design again. 3 strikes .... your out!.

Dr. Novak was very thorough and easy to talk to his staff was very welcoming and easy to work with…read moreI would definitely recommend. Very honest and trustworthy.

Great experience with Dr. Pham in Avon, Ohio. The office staff is always friendly and helpful…read moreduring the visits. I would recommend to any family looking for an eye doctor in the area!

I was previously a patient of Dr. Pham's until I moved out of town. I am back in town this weekend…read moreand accidentally left my bag containing my daily contact lenses at home. I called Dr. Pham's office to see if they would either give me a sample size of lenses or allow me to purchase a small order of my lenses. The receptionist said that with a copy of my current prescription, they could help me out. When I called to confirm they had received the Rx from my current doctor, I was told Dr. Pham was refusing to do anything for me because I wasn't planning to order a full supply of lenses directly from their office. I then went in to pick up the prescription they were faxed so I could take it down the street to another office who was willing to be more than helpful, and they told me the prescription was on his computer and he wasn't in the office. Coincidence? For a local, "family" practice, I would expect kinder and more understanding service. I literally needed 2 pairs of daily lenses and you know there are a million samples they were given for free in the back office. If you're looking for a doctor who won't waste his time helping others and is planning to hold your prescription hostage, this is definitely the doctor for you.