I found CLH event planners through Groupon and decide to take a chance on a company that had not so great reviews. It was a few months before my wedding and I panicked that I was not able to do all of the last minute details by myself. Chanda was easy to get a hold of but during our phone calls, I noticed she kept getting me mixed up with other brides she was working with. She had a hard time keeping all of my details straight. This was concerning to me but I thought, "She's a professional. I am sure she knows what she is doing." I was wrong.
The morning after my wedding, I received an email and text message from Chanda that was upsetting to say the least. I hired her for an extra hour before the reception to place my centerpiece cakes and for last minute details, like lighting the candles around the venue. Chanda was the one that suggested this extra hour of help and she was also the one the suggested she could do the candle lighting. Note: I have emails from Chanda saying she would be lighting the candles in the reception space. I was disappointed when I entered my reception space and found that no candles were lit. Multiple guests, including my father, had to get up from eating there dinner to light all of the candles. I feel that this detail, that she suggested, took away from the guests' experience at the reception.
Chanda also left items at my wedding venue overnight and were almost thrown away by the even staff. These were items that I have spent hundreds of dollars on. During our phone conversations, I told Chanda over and over how many decorations I had. I did all of my decorations myself, so there was a lot to be transported. She reassured me that this would not be an issue, multiple times. I remember a phone conversation where I told her about our arch and that my dad was building it. In the same conversation I told her we would be having wine barrels at the wedding. Yet again, close friends and family, including my father, had to skip our morning after brunch to pick up the items her and her crew were supposed to have brought back the night before.
Overall I was extremely dissatisfied with her service. Luckily I have a great group of friends and family that were selflessly able to pick up the slack left behind by her and her company. I only wish we would not have paid in full before the event day because looking at the service we received, I would not pay her the remaining balance because she did not entirely do her job, as promised.
I emailed Chanda after my honeymoon to let her know how displeased I was with her service. It took her over a month to reply. In her reply, she denied everything. Very frustrating and very unprofessional.
PLEASE do not hire this company for your event. Spend the extra few bucks and hire a company that is more established and will follow through with their word. read more
