Our company has been a clickinks customer for a while now and we are very satisfied with their service. Not only is their ink cartridges very good quality but their prices are VERY competitive. In addition, their return and defective items policy is very good. Not only do I purchase for the company but for my home as well. I have recommended it to others. read more

Update: three years after initiating my return, I finally got a refund. After countless calls, emails, being hung up on after waiting on hold, and a Better Business Bureau case, I received a check. I stand by what I say when I say "DO NOT ORDER FROM THEM" read more

Clickinks - After THREE YEARS I finally received a refund... - Office Equipment Near Me - Lake Mary, Florida

I have been using Clickinks for a couple of years with virtually no problems. But a couple of days ago I encountered two 62 XL color cartridges that would not work. They both had a piece of tape right above the contacts that said, "Do not remove this chip". I have never experienced this before. After multiple attempts to use the cartridges I called customer service. After having to provide order numbers for both cartridges and sending a photo of the faulty products, I was told that they would replace the cartridges and I would not have to return the faulty ones. I asked to be notified when the replacement cartridges are shipped. So far I have heard nothing. If and when the replacements arrive I will be completely satisfied. But until then, I'm reserve the right to be dissatisfied. read more

This was a lot of unneeded stress, I thought I was buying a genuine HP product but I did not read further. DO NOT BUY anything for INK from Clickink.com they will rip you off and you will NOT get your money back because the ink will not work, they will send you instruction how to bypass this problem but you are STUCK with the ink, lost your money with no working INK. ***Just pay the extra and get the HP Ink from a store or a genuine HP Ink website.*** You get what you paid for.... THIS is how they communicate with you and these steps DON'T WORK, DON'T EVEN BOTHER. from: Gabriel Frangulea contactus@clickinks.com Hello, I am sorry to hear that you have had difficulties with your order. The main cause for a cartridge error, particularly the "incompatible" or "not recognised" error is because the printer is not able to communicate with the chip on the cartridge. This is an easy fix, all you have to do is: Take all of the cartridges out of the printer. Insert the problem cartridge into the printer. If you are experiencing difficulties with more than one cartridge, just insert one - start with the black if this is one of the cartridges that is not recognised. Switch the printer off for 10 minutes unplugging it from the wall; this will reconfigure your printer settings into recognising the compatible ink cartridge chip. Turn the printer back on and insert the other cartridges one by one, leaving recognised cartridges until last. Turn the printer off for 30 seconds after each new cartridge is inserted. Once you have done this do a test print and you should find that the cartridges are now recognised by your printer. If you are still having issues after trying this, please let us know either by replying to this email or calling our customer service helpline. Thank you, Gabriel read more

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I was hesitant to try "remanufactured" ink cartridges, but the price convinced me to give it a go. The result was I got excellent print quality at about 1/3 the price of OEM inks! Quick shipping too. Give them a try and I'm sure that you will be glad that you did. read more

Worst return policy I've encountered in decades. I rarely return items, but had to this time because of a printer problem. Was shocked that they charged a restocking fee, something I haven't encountered in decades. Worse, they didn't warn me in any way about their policy, just hit me with a 20% punishment fee for restocking. Shame on Clinkinks. Should have come here first, where 95 of 99 reviews are the lowest possible. Count me 96. read more

My order never shipped, then when I asked for a refund, they stated that they are no ;longer offering refunds due to COVID 19.

Products are incompatible with standard printers. In order to make them work you have to go through an involved process of resetting your printer to factory settings, then install each cartridge, one at a time, turn off the printer, insert another... And you have to do this every time you turn on the printer. Not worth the discount. Customer service is a very bad joke. They didn't respond until I put my complaints up for the world to review on Facebook and then we had to go back and forth on email for a week until they gave me the "secret" to getting their shoddy products to work. Never offered a refund, replacement products or even a credit. Will never buy from them again. read more

Sorry I did not read the poor reviews here before ordering. Placed order, received confirmation but then heard nothing for several days. I had to contact them to be told "back ordered." Bought ink elsewhere and sent an email instructing "cancel my order." No response until several days later "Your order is shipped." I sent another email reminding them that I had cancelled. No response. Order arrived and I called twice and was on hold for 45 mins. and 30 mins. without ever reaching a live person. They win because I have limited time to fight. Don't use them!! read more

Received order fast. When I tried to return my inks I was put on hold listening to "music" that was not to my liking. No one answered. I texted requesting return number. After several texts they ignored me (and no I don't swear etc). I still have the ink I can't use and I don't have a refund. My recommendation is never order from this company. read more

The savings offered are not worth the quality of products. After purchasing toners from them for 2+ years, we have come across a multitude of problems with this company. They take a long time to deliver the product, sometimes requiring us to have to place an overnight order from Staples due to the long lead time. We worked around it and learned to order with time to ensure we had the toner before the printer required it. Then they sold us a toner in which the protection ribbon would not come off. We changed a black toner that same day with no difficulty removing ribbon. It was very obvious it was a defect in manufacturing. Contact ClickInks to explain the situation and they say we are out of warranty due 1) to the ribbon being "accidentally" torn and 2) because it was outside warranty period (purchased in February). The ribbon did not come off the toner, we figured it was stuck and tried pulling harder to salvage the product and because of ClickInk's defective product, our company lost money. Customer service was lackluster in even attempting to do right by customer. Their "100% satisfactory guaranteed" is only within warranty time said the guy. I'd rather pay more for a product with a manufacturer that stands by the quality of their product than from a company that sells you an inferior product. read more

I have purchased ink cartridges from Clickinks for several years with no problems. Recently I had a problem with several reconfigured cartridges. The Clickinks rep was very helpful, professional, and considerate. My issue was readily resolved. read more

Prices are fantastic vs regular retail for name brands. Delivery is very prompt. These work well in my Brother printer. I have ordered from here many times and always with success. read more

I have been using Click Inks for years. Who want to pay over $20 a catridge for printer ink when there is a much better solution. Click Ink offers a much more economical solution. I always stock up on their "buy 2 get 1 free " offers, and their generic product is just as good as Hewlett Packard's of Brother's ink. read more

I bought a rpg245xl cartridge from them and i installed it as soon as i received it. it was only printing about half of the lines on my test pattern, so i did a head cleaning 3 times, no improvement...then i did a deep clean 3 times, still no improvement...i called customer support and they sent me an email with instructions on how to "fix' the problem...i had already done all of the suggestions...i called them back to get a refund and they told me they don't send return labels and i would have to pay to return the faulty cartridge, i asked the guy why i should pay to return their faulty product and he said i don't have to pay them to return it but the i will have to pay the shipping company to return it!...i'm about to blow a gasket i'm so pissed off! read more

There is no star rating LOW ENOUGH to rank this establishment. The products purchased did not perform as indicated. Company indicated they'd refund price of product. It's been a month and nothing is resolved. We ordered ink from this business. The product did not work as advertised on the website, and one cartridge affected the functioning of our printer. We called the company and they issues an RA number for returning the product. Product ordered on 12/7, our card was charged on 12/9;we sent the ink back via priority mail on 12/27 and the package was delivered back to the company AND WAS SIGNED FOR on 12/30. On 1/14 a follow up call was placed and I have been told that they have no record of receiving the product back, even though we have proof of delivery, and that one department has no idea what the other department is doing. They indicated that it will probably take 2 months get the refund. "That is the policy" was my response from the customer service rep. Their product didn't work. We returned it. Now our money is being held hostage. Not good business, in my opinion. read more

What a sham/scam. Three weeks after placing an order I still didn't have my stuff. It took many attempts at emails and phone calls, and finally a 30 minute "hold" call, to find out that the items I ordered weren't in stock. Terrible company!! read more

I'm with a previous reviewer. THE WORST! Total lack of customer support and service. Product not arrived after 3 weeks. No follow up. NEVER NEVER NEVER use this company. read more

Everything is hunky-dory until you have problem with your order. That's when it gets unpleasant. Their return process is a HOLY MIGRAINE of pain. The phone reps are friendly and want to help, but the end result is terrible. Real world example: They sent a defective cartridge. It was impossible after a -Very Long- phone discussion to get this through to the rep. I had to take photos of the cartridge. I emailed the photos and then never heard back. I had to call a bunch of times and sent follow-up email. Apparently the cust svc people bounce your problem over to the claims dept and they sit on it forever. Finally I got an RMA out of them. I'm going to send the bad one back and cross my fingers. FURTHERMORE The return policy. ****Read This ***** If you order inks in advance and like to keep a supply ready, well DON'T. Because if you get a bad cartridge and you're past the 37 day policy, you're F-cked. Their Better Business Bureau report card is ugly and loaded with customer complains. AVOID. read more

What's happened to ClickInks??? Products okay -- delivery sucks. Phone support: "oh, we're waiting for your back order." Back order? So, my entire order of cartridges, ready for shipment 3 WEEKS AGO, is being held up for one (1) back ordered pen? I have a business to run. Apparently ClickInks doesn't. Relied on ClickInks for years. Sadly, not any more. Sorry, ClickInks. You're toast. [11/12/2018: Switched to InkJetSuperstore.com. We'll see...] read more

AVOID THESE COMPANY. I made the mistake of ordering remanufactured ink cartridges for my company's HP K5400. The first one which I put in was the large black cartridge, which caused the printhead to clog within a hundred pages. When I discussed the problem with support, they sent me a long procedure to follow which was for printers that use one piece cartridge-printheads, which the K5400 does not. It has separate printheads, one of which now needs to be replaced at a cost of nearly $80. They don't make good products, and they don't know how to support what they sell. Look for decent prices on EBay or Amazon or elsewhere on authentic cartridges and save yourself the headhace. read more

I continue to wait on my refund. They told me today they were submitting my refund to the accounting department again. I asked to speak to a manager or someone in accounting and was told Manager was on lunch and she couldn't transfer me to the accounting dept. I have filed a BBB report and followed up with that. This business is a scam. read more

This company is the worse, 1st the shipping takes too long, so I canceled my order, then I received an email for my refund saying, passed this on to our accounts department. Please allow 7-10 working days for this to be completed, on Mars it does not take this long for a refund, never again will I order from this company, and the customer service was absolutely horrible, never again will I deal with this company. read more

I will Never order from here again and I will also spread my story so others do not make the same mistake as well! I put in an order on Feb 6 2013. I sent an email asking to cancel my order 30 min to 1 hr later. I accidentally forgot to put my order number on the email, so that was my mistake. However, I didn't get a response from someone until Feb 22nd which was the same day the ink arrived (16 days later, 11 business days) asking me for my order number! I wrote another email on Feb 23rd with the order number and also asked if I was responsible for shipping since I tried canceling my order on the 6th and I have yet to get a response!!!!!!! I am a busy mom and have a full time job Mon-fri so calling during the business hours wasn't an option for me so that's why I resorted to email. I have yet to get a response and it's now March 12th. Terrible terrible customer service! I've been purposely waiting to give the benefit of the doubt but I think I've given it enough time. Never again! read more

1) Sarah from Customer Service Dept. is really polite and sweet. She answered my call right away (5 stars) 2) Price is great compare to other places (5 stars) 3) Orders get delivered right away (5 stars) 4) Toners quality are good (5 stars) We will continue order from this company. read more

If I could give a negative score I would. Their customer service is AWFUL, TERRIBLE & INCOMPETENT! Nine months of emails back and forth over a toner that was sent to me broken and still no replacement. Just the worst customer service ever! read more

Ive been buying from Clickinks off and on for a few years... Some good, some not so good results.... Recently, Ive had a high % of "Bad cartridges" being delivered to me. After purchasing a new printer, I gave them one last try .. And they FAILED! The cartridges did not work. I returned them as "Authorized" (at my expense) and after a MONTH+ of them acknowledging the return, there is STILL NO REFUND SENT TO ME! ... Numerous calls, promises, excuses, "Management", NO CALL BACKS, etc. ... Pretty SAD! DO NOT BUY FROM CLICKINKS!.... I am now going to Costco for $6.99-$8.99 ink cartridge refills that are GAURANTEED! Drop off... Shop.. Pick up! read more

I lost $47.00 on toner that did not even fit my printer. Clickinks shipped same non-working toner the second time as well. Clickinks offered a store credit but would not honor the Groupon as in the first transaction. That would be an additional $14.00 loss plus return shipping. read more

Order ink by printer model on thier site. Defective cartridges shipped to me. Called the 800 number rep started to blame me for ordering the wrong item and said "you should always CALL us first" Told me to shipp all cartridges backn I did and I Paid for the shipping. They refunded 50% of the money saying the charged me for the open ones (although the rep asked me to send them back) Called customer service, rep was arguing and the hung up on me. Called Again, same person answered and them talked to supervisor Andrew who also hung up on me after being 1 inch away from calling me names My personal experience Avoid, it's a con, rude people trained to deal with common customer complaints as they are defrauded with frivolous charges. read more

Oh God I wish I had read reviews on Yelp before ordering! Said they would ship FREE 3 Day delivery...after two weeks I contacted them and they said it was being shipped from manufacturer and that THEY would send me an email about delivery in another 5 days. I told them to cancel the order and refund my $$, said they were going to "place a request"...I say don't worry i am disputing the charges after reading the HORRIBLE REVIEWS on YELP. Stay away!!!!!! read more

I had ordered expensive ink Cartridges from this company that were so defective that they shut down my printer and left ink powder everywhere. I had called the company and was told to return the cartridges for a credit, which I did immediately. I just contacted Clickinks to use the credit that was issued to me, and I was told that they were not going to honor the credit, and that the company representative who handled the return of the defective cartridges "must have been new and didn't know their policy". How can any company expect to stay in business when they will not take responsibility for the actions of their own employees? Do not use this company. They cannot be trusted! read more

I have used this company in the past with no problems. However, I placed an order on 8/6, they were paid immediately thru Pay Pal. I was told the warehouse somehow dropped the order but they found it again just now. :) No phones answered, no emails returned, if I didn't know better I would have thought they were out of business.. Finally got them on the phone this morning and "errors" in the warehouse caused this problem. I couldn't get a reason for not letting me know. Just a promise I will get my order tomorrow. (we will see).. Now I understand why they didn't care about me using Yelp! There are no GOOD reviews!! I should have checked here first. ZERO STARS.....Never using their services again! read more

ONE STAR BECAUSE I HAD TO SELECT IT! As you can see all reviews are 1 star. We received DAMAGED CARTRIDGES & they DO NOT WORK. When you call 1.800.706.4657 #3 for technical support it gives you a time to wait 1 min., 2 min., etc. and then right after it states "We're sorry we are experiencing technical problems. Please try your call later!" I called several times and decided to call the other phone number (407.805.3115) and press #2 for sales...20 min. later Alex answers. I informed him I would like a refund since I spent 1.5 hours yesterday trying to troubleshoot what I found online and he said he would email me a fix that should only take 15 min. and if that does not work I can call back or reply to the email and they would set me up with a refund. I also informed him I waited 20 min. on hold and how the phone system stated technical problems. He did not say a word. I asked if I could just go ahead with the refund since I do not have hours to spend troubleshooting and he said that it has to show that they sent me troubleshooting steps that I would not find online. I was patient tried what he asked and tried and still no luck. I called back and now the 407.805.3115 is stating technical problems as well. I clicked on the link at the end of his email that stated click here to chat with me live and no on responds. When I tried later I connected with Joey who did nothing but play games (I have the copy of the conversation we had) and he terminated the session without trying to help with the return label. I went to the BBB site to file a complaint and called this number they had 407.324.4816. I got a hold of Veronica in accounting and she sounded helpful and tried to connect me to the manager about the issue and I am still holding after 30 min. I found 347 complaints filed against this company through the BBB! I hope this helps and wish we would have seen these reviews before we made the purchase! read more