They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

Brad was efficient, polite and so easy to work with! Something a busy person appreciates.read more

I had business insurance with them for over a decade. Just about every year they wanted a review…read morefrom me. Which I would call or reply every time with "nothings changed". I had them on auto pay rt from my account. Never missed a payment! So this last year they decided to just drop me out of nowhere and wouldn't even explain why. Insurance must have went up and they weren't making enough $ off me. Idk sad! They wouldn't respond or take my calls anymore. They are a shady insurance company. Don't go there. Oh btw I install sand and refinish floors. I never once made a claim or had anyone dissatisfied with my craftsmanship.

I was in something of a mess. My home insurance company kept sending me bills. When I paid them,…read morethey would send the check back. I could not reach anyone on the phone. Then the broker I used, quit handling home insurance. I wasn't sure if I had insurance or not. At last I called Prairie Land Insurance and Chris had everything straightened out in a few hours. I am now insured and have a good understanding of what is and isn't covered and I know where and when I am suppose to pay. Absolutely the best experience. There should be something higher than five stars I could give them.

Hopefully editing this review so it shows up as five stars - appropriate to the fantastic service I…read moregot with James and Linda. My original view somehow showed up as zero stars and I'm not sure how. In any case: James and Linda were great to me on all aspects of my car insurance and I definitely recommend them.

As I was checking my emails this morning, I was surprised that on the Autopay information on our…read morenew American Family Insurance policies, it was wrong. I currently had three bank accounts connected on the Payments section. I don't trust it, so I tried to search for the answer online, but didn't get the answer I needed. (It's happened to me before, my account getting charged, but with another company.) How do I remove bank accounts associated with my Account? I called the Headquarters. It took a while to get connected to an agent. But I was connected with Roger, who was very helpful, as well as courteous. After my information was verified, he assisted me. THANK YOU for removing both bank accounts from my Payments tab. I refreshed the page, and could see that he was successful. I just have the correct bank account showing, which is what I wanted. Many Thanks!

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Amazingly job! Lowered my home, auto, and investment premiums…read more Customer service is 5 stars! Great agency to be insured with!

I FOUND HER VERY HELPFUL WITH MY CLAIM..Awsome.She worked with me to take care of me..Very…read moredetermined to get it done. Thank you

they are the best they always helpful and go over everything , good rates great life insurance…read moreprograms

Diane was very helpful in helping my daughter receive a distribution on a claim that was somewhat…read morecomplicated. We appreciated her help very much.

Juli went above and beyond to set up the state farm app on my new phone this morning. I highly…read morerecommend this agency! Deborah

Aaron, Kristen, and Melissa are top notch in the insurance business. I switched companies because I…read morewanted to stay local and have someone I could talk to and know personally. Not only was their quote for my insurance 750.00 less than I was paying, their service is impeccable. I have my business, home-owners and auto insurance with them. I recently was involved in an auto accident and the claim process with State Farm is something I have never experienced. Not only were they quick, they towed my car to where I wanted it repaired, Gave me a claim number and the way to track it, and settled my claim within 2 weeks from start to finish. Im 68 years old and have NEVER had this kind of service in the insurance industry ever. I am sure glad I drove by the building on University avenue and stopped in. Mike Retired battalion/division chief for the MFD.

There are many insurance companies and many insurance agencies to consider. Vicki Wagener, her…read morecolleagues, and American Family stand out. We were very happy with our then insurance professional and insurance company. Because of this we had not reviewed our insurance and premiums for sometime. Because I have a little more free time of late, I reviewed our family's insurance at our last renewal, but did not think we could obtain any better or similar coverage for any substantial savings with another reputable insurer. I asked Vicki and her colleagues to see what offerings American Family had for us. I was surprised that significant savings were available with more protections, all from a local company which is a true community partner. Frankly, even if the premiums and protections could not match our then insurer, I would still give the Wagener Agency and American Family the same high marks for service and professionalism. They were friendly, prompt, thorough, and professional. That they provide all of this along with a great product at a very reasonable value is hard to turn away from. I am not sure if everyone will be able to enjoy similar savings and coverages as everyone's insurance situation is different. But I am sure glad we called to find out for ourselves and I'm looking forward to a long partnership with them.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.