Sunday.10.9.2022.9:50 am - My mom's car locked-up and wouldn't respond. I went to get her and we went to church.
12:50 pm, after church, I placed two service calls to AAA.
One call response, within minutes, brought out Clark's Roadside Assistance/Danny (Kudos) who tested the battery and informed us that it was most likely the alternator.
The second call response from AAA had Roadside Assistance ETA at 2:25 pm from Superior - they never showed.
2:51 pm Call back to AAA.
AAA had Roadside Assistance ETA at 3:45 pm from Superior,
they never showed.
4:16 pm Call back to AAA - basically told, we were on our own, find our own tow company and submit the invoice for reimbursement.
Started calling tow companies: by now, whoever was open until
3pm or 5pm is now closed.
Got CLIFFORD in the phone - 24/hr service - we needed a flatbed for the car since it was 4WD, NP, he had two. He gave me a quote, near 1/2 what I had heard during the day !
By now, almost five hours later, my mechanic/tech brother had removed the alternator and taken it to Advanced Auto Parts to trade it in and to get a new alternator. He had some trouble connecting it, but by 535pm/ish, mom's car started and she was able to drive home.
Called back CLIFFORD during this time to say we may/may not need the tow. He was courteous, and understanding, basically saying, hey, if you need us, call back, we are here.
Didn't actually need the tow, but I had to write about the professionalism he displayed, the resources available, the fair quote, and the openness to be or not to be of service.
Well done - thank you CLIFFORD. Patronage recommended. read more