This place is Awesome!…read more Super friendly and professional. The reason that I chose this place was because the way they answered the phone, they want to help you and you don't feel like you are bothering them, I called at least 4 dentistry offices and they all had the attitude of not wanting my business (like an airport employee). Also I had a really good experience as a patient I had virtually no pain during a root canal procedure I'm very please.

I found Anderson Family dental on livingsocial when they were running an offer- a great promotional…read morevalue for exam X rays and cleaning. Decided to give them a try and I'm glad I did. Staff is very friendly and helpful. Once you walk in, the office has a positive vibe. Paperwork is pretty simple and only takes you 5 min. There is street parking available which is not a huddle at all. I had a pleasant experience. They also notified me about their in house dental insurance- $350 a year you get an xray, 2 cleanings and exams, and 25% off if you need any procedures like root canal etc. they also offer care credit separate from the insurance which assists you with payments. They were very informative and not pushy at all! They kept emphasizing "this is our recommendation but it's ultimately up to you". We also got free dental floss toothpaste and brushes in the end. Nice practice and will consider getting in house insurance!

Our family has been going to Dr Lee's practice for over 2 decades. He is patient and has good…read morebedside manner. Over the years, many of his staff has come and gone...but his front desk Joyce is one of the best. She keeps the place running and gives great customer service. For teeth cleaning, depending on the tech, you might get rigorous cleaning, flooded cleaning (eg your neck gets wet) - they've gotten better, but generally they are all pretty good. Dr Lee looks at the final product personally. Our family have had anywhere from cavity fillings to major dental surgeries and transplants and wouldn't have anyone but Dr Lee care for us.

I saw this dr Lee for cleaning with hygenist Karla, and doctor filed down on chipped tooth. He…read morecharged my insurance for 4 fillings(NOT DONE) and periodontal scaling and root planning(NOT DONE). I have been scammed by this dentist. Waiting to hear for office reply about false billing. He cleaned out my insurance for the year in one visit in february and left a huge balance. But the worst, he DIDN"T provide ANY of the services billed. He is in network with my insurance, and i was told before the visit that cleaning is x-ray were covered(preventive). I am sick to my stomach by this situation.

*This was a review that I wrote a 2 years ago but never published it. Maybe things have changed…read moresince then so please do your due diligence. It pains me to write a negative review because Dr. Song is a very good dentist. From what I can tell, she has done a great job at fixing my teeth. Unfortunately the office let me down by not being upfront about the costs. After having to shell out a couple thousand dollars for dental work at Columbia University Dental Associates in 2019, I decided to get dental insurance to avoid the high cost. I returned later to get my teeth cleaned and the office at 121st street didn't have any of my insurance information on file. I gave them my Aetna dental ID number and a man told me (I kid you not) that the number won't help him find my insurance information. I refused to get my teeth cleaned until I was assured that it would be covered by the insurance that I have already paid several hundred dollars for. Suddenly, he miraculously found my insurance information and I got my teeth cleaned. After the cleaning, they told me that I had to return the following day because Dr. Song was not there to check my teeth. This was the second time I had this happen to me there - I get my teeth cleaned and then they tell me the dentist doesn't have time so I have to return later. I return the next day to see Dr. Song. She checks my teeth and tells me that I need to replace an old filling in the back and fill two small cavities in the front. We made an appointment and I came back and she did the fillings. She did a great job. She's a good dentist. But after the procedure was over, I was at the front desk and I asked the woman how much I am responsible for. She goes into the system, looks at my insurance, does the math, looks me in the eyes, and tells me that I am responsible for $201. I remember feeling relieved because the cleanings, Xray, and fillings would have cost $1,500 without insurance. That's more money than I made in a month while I was in grad school. I paid her the $201 that day. Then, ten days later, someone from their office went into Aetna's system (Aetna has this on record) to look at my insurance again. Apparently they saw something different, or did the math differently, and I was charged an extra $194 for a "downgrade." The dental office never called me to tell me that they made a mistake. They never told me there had been a downgrade. Aetna told me about it. Here's the thing: Dr Song, her assistants, and the woman at the front desk are extremely nice people. They are not jerks. But after my wife and I have spent countless hours on the phone over the years dealing with surprise charges from dentists and doctors, I cannot stand to be screwed over anymore. The system does not have our best interests in mind. At the very least, a doctor or dentist should be completely upfront with their patients about the cost of every procedure. Every other business in the world works like this but, when it comes to health care, it doesn't. There is no accountability for doctors and dentists when it comes to billing so the only thing we can do, as consumers, is write negative reviews online and stop doing business with them. It's time for doctors and dentists to put our interests in mind. If they don't, I won't do business with them anymore - even if they are nice people. And I advise everyone to do the same.

DO NOT GO. I went to this practice for a routine cleaning because they are covered on the Columbia…read moreHealth Plan. I left with very inflamed gums and have not eaten hard foods for a week (this has never happened to me before). I went to another dentist who prescribed me antibiotics and said my gums are on fire because of the cleaning. I ended up much worse than when I came in.

Complete rip-off. They do dental X-Rays twice a year just to charge the insurance with no regard to…read morethe damage caused on patients. The cleaning is very superficial. No respect for patient's time either. I got there on time and the "doctors" came almost one hour later.

This is one of the few places my insurance took. I was skeptical in there. It was fairly clean, but…read morethey did not end up doing my dental work because they had to refer me for treatment. But I would be nervous to get work done here.

If you really need dental work it is ok I think. They were not able to do my work so had to refer…read moreme out. The outside street is quite dirty. The inside is clean enough but I was not super confident in the space. Though a family member had work done here and was happy with it.

Excellent work by the entire team, from the front desk to the medical assistants and oral surgeon…read more Highly recommended!

Lovely place, every time I need them they are there for me, they helped me to get my smile back!read more

I came here for a dental emergency while vacationing in NYC for the weekend. Dr. Ruddick got me in…read morewithin an hour of calling the office and fixed my tooth so I could enjoy the rest of my weekend. Thank you so much for your professionalism and kindness!!! The office has a great "family" feel - I would definitely come here regularly if I lived in NYC!

The worst dental experience ever. The dentist is nasty and should not be working with the public…read morelet alone in the community he is currently in with his lack of respect and boosted ego! Their dental utensils were disgustingly worrisome and the dentist attitude matched! I do not recommend... to where you and your business will be appreciated! I can tell you it will not be here!!!

This place truly lives up to its name -- Care. From the receptionist to the nurse's assistant to…read moreDr. Shcheglov, everyone shows genuine care and professionalism. The entire experience was filled with understanding, comfort, and expertise. Dr. Shcheglov took the time to listen and provided exceptional treatment. Honestly, this was the best dental experience I've ever had. Harlem Dental Care is hands-down the #1 place I would recommend!

Wish I would have seen these reviews first…read more Went for a cleaning. Said i had cavities but my teeth didn't hurt at all. Mistakenly trusted them and they did horribly sloppy work and now they do hurt. one month later and one of the teeth they worked on has completely broken. avoid at all costs.

awful customer service. My tooth still hurts. Nobody will contact me back. I've left three…read morevoicemails. The customer service was a red flag in the first place.

Came in early to get a routine cleaning…read more They were very nice, if not a bit sterile. The whole office. Husband and wife team, working together, tongue in cheek. I was perturbed when they stopped taking my insurance. I really liked their take home packs. Check it out and update me on what's changed.

avoid this place. no empathy, poor customer service and only 5 minute meet after 30 minute waitread more

Worst dentist I have ever had the misfortune to use. He botched my full upper dental implants…read more Insult to injury he capped a tooth that was infected in addition to another cap chipping within two months due to the pressure from the upper implants. I initially had faith in mr Robertson. Should have known on my first appointment the wrong sized mold was used, everything was down hill from there. Robertson talks a good game, he had me making so many unnecessary visits trying to near the point where I would have the permanents done. Without my permission, it hadn't been quite a year (note: temporary implants are supposed to be good for 12 to 18 months. i CANT SAY DR SO Ill call him Robertson placed the permanents in my mouth and then told me I owe him 7,000 dollars. I would never had let him do the permanent implants, not with the way he botched the temporary mplants and the caps. It was truly a harrowing experience. Shame on you Robertson. If there was less than a one star the would fit robertson. I will also add pressure from the upper implants on my lower front teeth are causing them to lean. I wish to God robertson would have some of the injustices he did to me done to him. I keep thinking of problems to add the inner side of the upper implant scrapes, yes scrapes my tongue. I believe he failed to put the sealant. Is that a quack or what.

5 STAR SERVICE. This is why…read more Friday night at 7pm, left a voice mail that I'm from out of town and am having dental pain. Early Monday morning, the office returns my call. They get my insurance info and tell me they will call back after contacting my insurance company. Within 30 minutes, the office calls back to confirm that they spoke with my dental insurance provider, confirmed exactly what was covered, and that they would bill my insurance directly. Then, they found me a SAME-DAY appointment later in the afternoon at 3pm. When I arrived, I did not know what to think at first. I've never been to a dentists office inside an apartment building before. After I met the staff, I DID NOT GIVE THAT ANOTHER THOUGHT. My dental hygienist was CARLEMI. Not Carmel or Carmeli or Carmela. CARLEMI. Remember that name because she is the BEST. She asked detailed, thorough questions about my tooth discomfort, quickly and painlessly took the x-rays, and cleaned and polished my teeth. She was warm, intelligent, funny, caring, and professional. Could not ask for more. Doctor Robertson was beyond a consummate professional. He immediately inspires trust and confidence. It is clear the doctor has been doing this for a long time and really knows what he is doing. On top of that, Dr. Robertson gives the type of personal service that one would expect more from a very small town doctor. He encouraged me to call him on his cell phone no matter what the hour if I had an emergency. He encouraged me to call the office to schedule a quick drop-in if I began to feel any more pain. He did NOT try to sell me anything I didn't need. He encouraged me to take a practical, sensible approach to save time and money and offered a cost-saving option just in case the pain returned. In short, I LOVED this doctor and his office staff and the entire experience from beginning to end. They made me want to move to Harlem. Go to the Harlem Center, and tell them Steven from Portland sent you. No reason. I just think that would be hysterical if you did.