A/C went out Friday, had someone put that night to get it working. Even when a leak was the…read moreproblem, they were quick and helpful to respond to get me cooled off. Great service and quality!

The original installer for our 16k AC Units: 2 on the ground next to the house and furnace in…read moreattic(? Not sure about attic units but there are "things up there lol). Installed 2 years ago. We were still under warranty, which expires August 11, 2024 This is an accurate account of our experience. To be clear, it is a positive review and I highly recommend these guys but let me get into it. The upstairs unit went out, no fan, hot air blowing; obviously I am highly concerned. Their tech Adrian went out and spent 3 hours out there ; he must have checked every single part and gave me a diagnosis that was unsettling including a $600 refrigerant refill which I don't have; I'm paycheck to paycheck; Adrian gave me a list of things that may have had to be replaced but he would consult with Luis, his manager and move forward from there. We were camping downstairs on a bed in the living room while they worked with the manufacturer since we were still under warranty, which expires August 11, 2024. Luis worked with the manufacturer and determined there was a way to equalize the pressures so the unit would run without extra cost. Adrian came out and fixed, then rechecked the unit 1 week later. Done. Fixed. Thank God. So 3 things that make me want to recommend these guys. 1. First the thorough check through and an honest evaluation. He could have said this is easy, reset the pressure sensor and left barely looking at it only to have it break down again in a week. I had a unit for 20 years before this and let me tell you there are lot of people who do this, knock the problem down the line and I'd have to call them back. Instead he gave me worse case scenario and checked with his manager. 2. Julio, was able to determine the best way to fix the unit without charging the $600. 3. Julio said that if the diagnosis that Adrian gave does end up being needed they would honor the warranty beyond it's expiration next month. So that gives me piece of mind. I feel these guys seem really honest and hard working, a far cry from the other AC working in Vegas.

Just had DeMario fix our ac system. Really respectful and professional. Made the repair in about an…read morehour. Good price and service. Also, give that dude a raise! 5 stars for Hacienda Air and 6 stars for DeMario!

Technician Ryan Lum of Hacienda Heating & Air just left my house. My heater had gone out and he…read morefixed it. As a long time Vegas resident I have had many (too many) repair people come to my house. Not only did he fix it but I know enough to see that he did not try to expand the job. He replaced the part that was broken. And even though the job was far from free I don't feel gouged like I have with previous companies' bills. Before he left I told Ryan like I'm going to tell you: When the next problem arises, (summer ac probably) I will feel good about calling him again.

This company and the people who work for it are great! They have replaced a/c units / furninces at…read moremy house , and now my water heater . They work hard . I sure do appreciate all their help and knowledge. Would definitely recommend

I was stunned by the price, more than $400 to install a small part in a four-year old furnace. But…read morethe technician Dominic was great, and had to work harder than either of us expected to install it.

He arrived on time, very respectful of the property. After listening to my problems, he gave an…read morehonest estimate, and get the job done right!

Great service. Got the pre-season maintenance and our guy went above and beyond to get a well…read moreneeded tune up since we bought the house 7 years ago. we know ‍

Agevac has been to my house 3 times over the past year 1/2 The first was to repair my A/C unit…read morewhich was not working in the middle of summer. Leo quickly located the problem which was a computer circuit board. Because our house is over 20years old he said he may not be able to find a replacement part. After an extensive search Agevac was able to find a replacement circuit board. Without this the entire A/C unit would have to be replaced at a great expense to me. The only downside was the part had to be delivered from out of state. This meant we was without the A/C for 2 additional days. Once the part arrived Leo put it in and confirmed his original diagnosis and the system has worked great since then. Agevac also offers an annual (preseason) system check up for a small fee. This service can save an expensive repair later.

Being an animal hospital located in the middle of a desert, we do everything we can to keep our…read morepatients cool and comfortable. So when the unit that controls the air to our kennels went out, we started calling anyone we could to come and fix it. Agevac was the only company that really understood what an emergency situation this was and were there within 30 minutes and had the cool air blowing within the hour. Great service, great pricing and an all around great company!

I do a lot of garage projects, so I wanted AC In my garage, and a lot of places install minisplits,…read moreso I got a bunch of estimates from HVAC companies. Roberts AC was spectacular. First, I saved a ton of money, I got four estimates and Roberts AC was absolutely the best by far. I only got estimates from places rated five stars on yelp. He was also willing to come out and do the estimate in the evening, and his crew completed the work on a Saturday, which was awesome. The Icing, maybe the whole cake, was how much care they showed for my garage. I have a bunch of projects out there, and they could have just installed the unit and called it a day. Nope. They tented everything *LOVINGLY* with plastic. My garage was immaculate when they were done. It looked like a Dexter room out there. I have had other installers out there doing drywall and electrical and ended up with drywall dust all over everything. Not Roberts! I wanted a Unit that would get my partially insulated two car garage to 72 degrees in a timely fashion, and told Robert this. He said not only would this not be a problem, but the garage would be the nicest room in the house. I assumed this was just showmanship salesman BS. MY GARAGE HAS THE BEST CLIMATE IN THE HOUSE. My family is never going to see me again.

My husband and I , highly recommend Roberts AC. For the…read morepast 5 years we have dealed with a hot master bedroom, in the summer. Our bedroom set in the west. So, we get the sun and heat all day every day. This summer wasn't any different. So, I have been looking at Mini splits AC and heater. I looked up on yelp to see someone that could help us. I called around, looked at reviews, got estimates and went with my gut. Roberts AC 's estimate was very fair, Robert was very nice and informative. Answered all my crazy questions and repeated calls. His team was great,also. Very polite, kept my room as clean as possible when doing the job. Outside hook ups are very neat and impressive. The unit works amazing... I am very happy and comfortable during the day and night. My hubby is freezing, which ,he will get over it.lol.. As long as I am not hot anymore. Lol.. Thank you, again to Roberts AC and his team. For your AC needs , we highly, highly recommend Roberts AC

I've been using Luis for about 2 years for a rental property. Every since the first call he's…read morealways been there for me, and addresses any issues I have in a very timely and professional manner. This company is the real deal, I had an emergency when the rental A/C unit died last summer. I called Luis and he had another unit installed in less than 48 hours! Thanks Luis for taking care of business, I wish I could rate you 10 stars.

Luis runs a world class business! Prompt, he was on time at…read morethe time he said he would be there. Professional, he made sure we were clear on what he offered and provided transparency on what to expect. Extremely fast service, he came out to scope the situation, then came back in a few hours and finished within 30 minutes! Best price possible! Someone else quoted us $3800, he originally quoted us $3500 based off that, but it all came out to $2740!!! And he included 5 years of service. It's so important to have someone you can trust to take care of your HVAC needs. From now on, Luis is my go-to guy. I will be recommending him to everyone I know.

My husband and I own a condo downtown. We were hamstrung on finding a solid air conditioning…read morecompany because most aren't insured for high rises. Unfortunately, we ran into this predatory company had the opportunity to do the honest thing and tell us there was really nothing wrong with our AC unit other than the a small wire fix. They told us that we needed a new unit and gave us the most exorbitant price imaginable. I feel like they knew and sensed that we had no other choice. Luckily, we found another company to give us an honest fair price. This company has horrendous business practices and should be held accountable!!! Stay away from them!!!

BEWARE OF THIS COMPANY!!! I found myself in a bad situation where I had a tenant at my condo and my…read moreAC stopped working. My tenant was visibly frustrated and demanded it be fixed immediately ( which I was trying to do) unfortunately there is not many companies that work on high-rise units in Las Vegas. I was referred to this company and a technician came out and spent 2 1/2 hours supposedly diagnosing the issue. I wish I would've known that this company previously scammed my neighbors at the Ogden in downtown Las Vegas. They tried to quote me $2500 to replace a part selling online for $70. Then they tried to convince me to buy a new unit which is a 2 1/2 ton water source heat pump.To be fair, I told them ) because it is a very old unit) . I would be willing to do something for a fair price. They quoted me 14 grand for a unit that cost $2700 to other vendors!!! I ended up speaking to the owner or manager. His name is Raul, he is a very clever talker and has an excuse for everything of the exorbitant price lying about their factual prices. He was chastising me on our phone call like go ahead and buy the unit online and we'll still charge you the same to install it. I ended up talking him down to 12 grand because of my dire situation and I honestly could not even afford that. I tried calling other companies, but nobody worked on high rises. They are trying to bully people into buying new units because they know they have no other choice. Their incompetent technician came to my property and diagnosed it for 2 1/2 hours and said that the problem was the reverse pump. They also told me that the new unit would not arrive until maybe another month so I had to explain to my tenant that I was unable to fix it for a while, And I had to terminate our lease and repay her $3300 !!!!They purposely didn't fix my unit to sell me a brand new unit!!!!And I had to move my Tenant out and lose $3300 in rent money because of their lies or incompetences. Fortunately, I was able to get a second opinion from another company . The guy was at my house for literally 2 mins and already had diagnosed a problem because the unit actually tells you what's wrong. There was nothing wrong with the pump whatsoever It was actually the control panel. The guy had my AC up and running in literally two minutes and charged me $75. The gentleman from the other company also told me that this specific unit all in he would charge $6275. Almost 8 grand less than URBN!!! The gentleman from the other company told me this was an easy diagnosis and the circuit board relay was bad that sends power to the reversing valve solenoid. I bypassed two contactor for cooling circuit and the board needs to be replaced in a few months $250. Turns out this company has been screwing over my neighbors as well telling them that their unit is unfixable just so they will buy new units or pay exorbitant prices to replace a part. I am not the kind of person to review companies unless they did such a good job I feel it is deserving of a review or if they did a terrible job. Not only was this job so bad , it was sinister!!They are taking advantage of people in a inflationary environment, and they know exactly what they are doing. Beware, they are predatorse!!!!