I called this company when my a/c was not working thinking it would cost an arm and a leg, but I thought wrong, the lady on the phone, Caroline, was very helpful and great. The tech was fast and honest! Our a/c was fixed same day for the best price out of everyone we called! read more

Since this business owner seems to love to get defensive when they get a 1 star review (go read their other responses to low reviews, so far I haven't seen a single apology), below are the receipts of our conversation. They replied quickly and we agreed on a time. They specifically said the time worked and they would be here. Then, without any other explanation, they simply said they were booked and couldn't make it. Nothing other than that: no message apologizing, no message saying they're prioritizing rescheduling as soon as possible, nothing. I waited to post this 9+ hours after their last message to see what the owner said, but I've gotten nothing in reply. So while I should at least get an apology, I'm not surprised to see zero accountability. If they can't simply apologize, I'm not sure how they think they can be trusted to do any actual work. read more

Mr. Cool Heating & Air Conditioning - Image of our full conversation with personal information redacted since this owner has accused others of not showing the whole conversation. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Needed ac repair. They were quick to respond and came out to my house within the hour. Nik was very professional and gave me a quote on the job. Once I agreed he completed the job in a timely manner. I appreciate they don't charge to come out and give you an estimate for repairs and because of that I was more inclined to have them do the job! Great service, great job. Have referred them to several friends! read more

I had a new unit installed at my rental house. The service was prompt and the price was fair. I would recommend Mr Cool for an AC replacement. read more

Nik did a great job fixing our AC unit and was super nice. He explained the issue clearly and was able to get it fixed in no time!

Caroline at this company goes beyond the call of duty (as does the owner) and I highly recommend her and Mr. Cool for any air conditioning needs. Outstanding customer service behind excellent equipment. read more

What a really great experience we had with Mr. Cool! Started with a consultation with the owner Josh on a Sunday - down-to-earth, friendly guy who is transparent, honest, to the point, with no BS about him. Did his inspections of our dead split-system HVAC and asked questions about our house. He was patient and allowed me to ask questions and express frustrations about the old unit and how poorly it cooled our upstairs. Gave me a great price on his recommended new unit that I agreed to, got financing done quickly, and scheduled his crew to come out the next day. Arrived promptly at 2 PM and were out by 7 PM. What an outstanding job by his crew - major shout-out to Ivan, Jose, and Angel. Friendly people and all business. And they, just as important, they thoroughly cleaned up after they were done. I cannot be more than happier with the end result. Our new unit is absolutely bad-ass and has kept our upstairs cool the way I want it since day one. I know the old unit was poorly installed and Josh and crew made sure their installation was done the right way. I cannot recommend them enough! read more

The lady who answered the phone sold me! She was so nice and understanding. It was a Saturday and my daughter's air went out. She had a tech there within an hour. He was also very nice. Had her air going again within an hour. Great experience. Highly recommend Mr. Cool! read more

Technician arrived on time, was professional, and despite the heat made the repair. I recommend Mr. Cool Heating and Air Conditioning!

Trustworthy company, highly recommend their services. My AC went out on a Friday afternoon in the middle of a heat wave. Their crew got a new unit installed the very next day. Quick reply, clear and reasonable estimates, and their techs are great at explaining the pros and cons of different units, etc. My new AC is super kool! read more

This is the best company we have worked with by far. The scheduling and customer service team was excellent. The owner, Josh was prompt to come look at our AC system and diagnose the issue. He was knowledgeable, direct, and efficient. His team was professional, they worked hard replacing 4 of our AC units and ensured everything was running properly. I can't say enough good things about everyone at this company. I'm really grateful for all of their hard work, fair pricing, and professionalism. We highly recommend and will definitely contact them again for future business. Thank you, Mr. Cool! read more

Highly recommend! We just had 4 AC units installed in our house in Anthem. Wonderful experience, very fair pricing, and felt taken care of the entire process. Josh (owner) came out for the bid, and walked us through everything, then his team came out the next day to install. They were super professional, quick, and helped me download the Ecobee app and walked me through all the functionality. The owner stayed late at night to make sure everything was running smoothly. Top notch team. Highly recommend! read more

Mr. Cool Heating & Air Conditioning arrived on time and quickly diagnosed the problem as a failed capacitor. The repair was completed within an hour, and the AC was working again with cool air. My tenant was very happy with the prompt service. Professional, efficient, and reasonably priced. I highly recommend them for HVAC repairs. read more

Great company, amazing service , very competitive price. We felt like they really listened to us, they were all very courteous. Others would only try to upsell Mr. Cool explained everything and saved the sales speak. We got a full replacement system in 48 hours from the time we called ! THANK YOU! read more

Mr. Cool Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

This was my third time using Mr Cool for AC needs. This time I had them install a Mini Split AC Unit into my garage. From Caroline who set it all up, to Nick who came out to discuss my options, to the installation crew; it was a courteous and professional experience. I highly recommend Mr Cool. read more

Fast as hell and very fair pricing. They came in the next day and replaced two HVAC units in 3 hours. Lee's quoted me double the price for one HVAC unit replacement. read more

I requested a quote for a tune-up and maintenance. I got a short uninterested reply that service can't be provided because "already booked at that time." What time? We never even booked a time. If the company doesn't offer the service just say so. read more

I highly recommend Mr. Cool's heating and air conditioning business. I would give them 10 stars if I could. From the time that Caroline answered my call, I knew I had made the right connection for the AC repairs I needed. She asked me all the right questions and explained that they would be able to help me today. She was very personable and professional, and she made me feel like my situation and I really mattered. I am a senior citizen, and I find that people don't always get that kind of treatment nowadays. Nick, the technician, showed up at my house less than 3 1/2 hours later. He was very thorough and knowledgeable. After running some diagnostics, he opened up the unit inside my home and then the outside unit as well. He explained to me each step of the way what needed to be done to repair my AC. I was amazed at how he had completed it all and had something like 50° air coming out of all of my floor vents in a little more than an hours time. Caroline and Nick are both assets to Mr. Cool's business, and I can honestly say they were my angels for the day as well. The cost was very reasonable, and definitely less than what I thought it might have been. Mr. Cool's has become my "go to" if/when I have any other trouble with my AC or heating. Thank you, thank you, thank you! :-) read more

Great experience. Quick and reasonable pricing. I would recommend for AC repair needs.

We will only use Mr. Cool from now on for all our AC needs!! I had several quotes from different companies and this company made the most sense with what they were recommending and the price point. Nick was great, friendly and clearly explained everything without trying to overcomplicate the issue. Thank you Nick and Mr. Cool for the awesome service! read more

Highly recommend!! Called at 10am on Sunday, was scheduled between 12-2, tech arrived at 1:30 and company kept me apprised of time frame. Nick arrived, went to work and less than an hour later-HEAT! Extremely fair with pricing, no charge for service call/quote. Thorough and neat. Mr Cool was Mr Heat for me!! Added to my "box of guys" for home maintenance needs. read more

Very responsive and knowledgeable. I would work with them again. Josh knows his stuff and we are thrilled with the mini split in our garage.

Requested a quote request here on Yelp and our tech, Joe came out the next day. AC was making a lot of noise & was initially diagnosed as a bad fan, but upon in-person inspection, we had to replace the entire blower motor & readjust the bracket so the blades would stop scraping ( source of the noise) Joe was awesome & transparent throughout the whole service. Would reach out to these guys again read more

This was a wonderful company to work with. Caroline was especially helpful, communicative, and made the overall experience really great. The customer service was stellar and I highly recommend Mr. Cool. read more

Panic struck when the AC unit started making rattling noises today. This happened last year and we got a new unit as an unpleasant surprise. This time was a different story. I texted late morning today and by 3pm Nik was here to check everything out. Luckily just a loose drain pan that was making itself known. Had this company not been so incredibly honest they could've hit us for a whole new unit. Instead it got fixed and everything is quiet again. Finding a honest AC company in Vegas is like winning the jackpot. Hard to find and harder to believe. No luck needed here - they are amazing. Shout out to Caroline in the office too! She's so helpful and responds quickly to any questions. Thanks Nik for being awesome! read more

7-15-25 update No cold air coming out from the duct, call and Joe comes, find the problem and replace the motor and fan from the attic, good service, highly recommend! read more

My AC upstairs was working but not getting cold. Contacted Mr.Cooling using yelp projects and got responses very fast but this company provided with the soonest service. Great service and very fast!, My Tech Joe contacted promptly and came to my house quickly. His very knowledgeable and courteous and even provided me with some advice. Me and my family appreciate the help. Thanks again Joe, do request for him you won't be disappointed read more

great customer service and support, availability is same day and quick. gives great suggestions and real honesty in making people not feel like they're getting overpriced. read more

Joe from Mr. Cool came out to fix my air conditioner in a flash. The service was quick, efficient and price was fair. Joe was knowledgeable and hard working, he diligently fixed the issue and was very informative. I highly recommend Mr. cool for all you heating and cooling need! Also, the individual who answered the call was very efficient and scheduled me the same day for emergency service as it was 112F that day. Thank you to the Mr. Cool team for getting the work done fast and efficiently! read more

Mr. Cool Heating & Air Conditioning - Fixed AC fan motor. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Contacted them after I was quoted $3,500 to look for leak repair it and recharge it. The tech that came in was very professional looked at it and almost right away found the leak and quoted me $2,000 less then the other company that didn't know where it was leaking from. He wasn't pushy and gave me the options that I could take then they were quick to get the job done and my AC works again I definitely recommend these guys if you're looking for service on your AC unit. read more

This company responded very quickly although we reached out later in the evening. They sent Joe early the next day to assess and fix our A/C. Joe was very prompt and courteous , also educated us a lot on our unit and how to be proactive in caring for it. He came , assessed our issue, and fixed it during this summer heat and we are very thankful. Appreciate you guys! read more

We had a really great experience with Mr. Cool Heating and Air Conditioning and won't be going anywhere else for HVAC help in the future. Caroline was amazing from the start--super responsive and on top of everything when it came to scheduling, payment, and keeping us updated. She made the whole process feel easy and low-stress. Nik came out to look at our old unit and was incredibly professional. He walked us through exactly what was wrong and explained things in a way that actually made sense. He also gave us honest, thoughtful advice about replacement options--not just what would work, but what made the most sense for our home and situation. Ivan and the install crew were great, too. They showed up right on time and got everything done efficiently. They even figured out how to lift the old unit over our gate so we didn't have to deal with renting a crane, which we really appreciated. What really stood out was how fair and professional the whole company was. Just a few days before deciding to replace the unit, we'd paid close to $500 for a repair. Once it became clear the system was beyond fixing, they applied that payment toward the cost of the new install--no hassle, no pushback. That kind of honesty is rare and says a lot about the kind of business they run. We're really grateful for the whole team and highly recommend them! read more

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Mr. Cool shows same day or the next day every time I call! Top notch in my book! Joe came out and took care of the problem right away. Very transparent on current and future problems that could arise. read more

I initially requested service because my heat wasn't working--a recurring issue I'd been dealing with for quite some time. Nick fixed the problem and also noted that, since my system hadn't been updated in 20 years, I might want to consider an HVAC replacement. I appreciated his honesty and guidance. I received a quote for a replacement and reached out to at least four other companies for comparison. Mr. Cool's quote was very reasonable, so I chose to move forward with them. The installation team--Ivan, Jose, and Angel--arrived on time, were highly professional, and completed the job efficiently. They cleaned up afterward and let me know to reach out when AC season begins so they can check the coolant levels, since the installation took place in winter. Overall, I would recommend this company. read more

Before making a decision regarding this company, please review all of the 1-3 star reviews just to see the owners response and ask yourself if this is someone who you would want to do business with. I was initially quoted $23,000, but the price increased to $31,000 when I inquired about financing with 0% interest. This discrepancy is puzzling, as $23,000 divided by 60 months equals $383.33, not $517. Ultimately, I paid $7,500 due to the assistance of my grandfather, a general contractor. He provided me with the contact information of his independent licensed contractor who's a family friend, who completed the job. Additionally, obtain multiple quotes from various HVAC companies. For instance, Bob's Repair provided a 72-month financing option with no interest with the same brand name of equipment which in the end is $5,075K cheaper then this company. read more

Mr. Cool Heating & Air Conditioning - Mr Cools outrageous quote. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

I can't say enough about the customer service that Mr. Cool Heating and Air Conditioning provided our family yesterday. They were beyond prompt, I mean extra credit in the timeliness department. They were transparent in absolutely every step of the process, including cost. There was never any confusion or worrying. They were completely up front with cost and 100% fair. They went out of their way to complete the repair, coming as early as they possibly could, to finish up. Honestly, they check all the boxes. Hopefully, I don't need them again anytime soon, but they are without a doubt who we will call! 10/10 read more

So we ended up needing a new A/C unit after all. They were able to bring out and install the new unit the very same day. Fast forward to last week - we turned the A/C on for the first time in many many months to find out while the unit runs, no cold air is coming out. So of course I contacted these guys again. They said they could have someone come by the next day (today). Joe came by and of course now the A/C works fine. He checked both units and said the new one is running perfectly. The other unit is original to the house and still uses Freon so it will have to be replaced at some point but is fine for the time being (over 20 years old). 5 stars for Joe's professionalism, courtesy and patience (husband had several questions, all of which were answered by Joe). Here's the shocker - no charge! No service fee, nothing! In this day and age. Nice to see there are still businesses like Mr. Cool providing excellent customer service. So so happy we found such a fantastic HVAC company. read more

Lightning fast response and super quick to come out. Joe gave a no-BS response (with perfect explanation) and did the job quickly. Reaching out for quote to completion in 5 hours, which is amazing in our typical Vegas summers. Reasonably priced, all inclusive, no surprises. My kind of service! I'll be using them and Joe again for sure when the cold comes. read more

Joe is the Best! Very caring. He came immediately and offered best suggestion. Very fast service and efficient. Happy with my new A/C. Also the prices the Company offers are one of the cheapest in Town. Thank you guys!!! read more

We called Mr cool because our air went out, actually we reached out to several, they were the fastest response! Joe came by , he was very nice, honest, and helpful answered all our questions. Prices were fair. The next day we had the best ac unit put in , although there was a issue with the thermostat and unit not (talking to eachother) called them the owner himself joe came and fixed it! Great customer service! Jose, Ivan, angel best installers! Highly recommend read more