Guys who came out were nice but didn't seem as knowledgeable or as big as other companies that came…read moreout for a quote. And we needed a big job done, furnace and A/C replacement. So we went with a bigger company.

Robert and Crew were professional, prompt and efficient. He quoted me a price and did not attempt…read moreto up sell me anything I didn't need. I explained my issues and Robert gave me suggestions on how to resolve. Amazing service! I highly recommend.

Hugh came out and quoted a job for me and got it scheduled as soon as he could once all parts had…read morearrived. His crew showed up did the install, cleaned up everything, were polite and informative. Even the secretary was helpful and kind! I was so impressed with their work. Getting good workers these days in the trades is not easy but his crew did awesome. We have had no problems with our new unit (it's been 5 months now) and couldn't be happier with the results! Thank you Shagovac Heating and Cooling for the quick service, painless install, and quality product! Highly recommend!

I had them replace my decades old Trane furnace and AC with a new Carrier system. They did an…read moreexcellent install. New equipment works great and all their work was top notch and professionally done. HVAC is not rocket science but a correct install ( vacuum lines , purge and braze then charge ) is VERY important for a good running system with longevity. Cut corners or do a half arsed install and even the best equipment will fail. You are paying for something that you want to last for decades and it needs to be done right no matter who is doing it.

I highly recommend Nathan and his team. After being told by another company that our HVAC unit…read moreneeded to be completely replaced, Nathan took the time to properly assess the issue and quickly determined that the problem was much simpler than we had been led to believe. He was honest, knowledgeable, and transparent throughout the entire process. Instead of pushing an unnecessary replacement, he identified the actual issue, fixed it efficiently, and had our unit up and running in no time. Finding someone you can trust in this industry is invaluable, and Nathan has certainly earned our trust. He is reliable, professional, responsive, and truly cares about helping his customers. We are extremely grateful for his expertise and would not hesitate to recommend him and his team to anyone in need of HVAC services.

Omg our Arlington conditioner stopped working last night. Long ruff night but we called caswells…read morethis morning they were at our house by 745 am. Considering we've lived in the house 26yrs never serviced it. Lol opps. They found a mouse nest shirt story were up and running again within an hr. Thank you caswells comfort. Life savers

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

BTU came out on a Sunday and fixed my leaking A/C unit for a very reasonable price. Pete was great…read moretoo! He was courteous, efficient, and offered some helpful tips for maintaining my furnace better. I was so impressed by their service that I enrolled in their maintenance program, which also seems like a good deal. Great customer service at a great price! Highly recommend BTU Comfort Solutions.

best ever hvac service, fast and reliable and honestly priced! They fixed my air conditioner very…read morequickly

Richard is an awesome heating cooling guy hes straight forward and doesnt try to perform work that…read moredoesnt need done . He installed a bath exhaust in my bathroom and vented out roof works great . He cleaned up before leaving and is very prompt he will tex you 10 to 30 mins before arriving . Hes a stand up guy a vetern as well Kudos Richard!

Recently had Survoy's work on my ice machine last week,need a part handed a invoice which I found…read morestrange because no work was done. They orderd part installed and left. Invoice was beyond belief. A few hours later the ice machine was not making ice and the unit was making noise and not water to the unit. Called to get tech to return. Understand not happy on two accounts no ice and in the amount of the invoice. That was first call second call was told they didn't want to return and no longer would service this account stating the tech said he was hollered at and questioned on the invoice. In no way was he hollered at and questioning a invoice when it is out of sight is not unreasonable.

Called in and had them come out to service our walkin cooler. They came out right away, which was…read moregreat. Asked how much it would cost before he started the technician said $375. After he fixed it he told us that the total is $550. We paid the invoice. Called their customer service and she basically said she couldn't do anything and that was it. Would not recommend anyone to use this company.

Wow! My heat went out and I asked a friend to recommend someone to help. I wanted a small…read moreindependent local company and not a big chain. Safco had my heat fixed within an hour of calling. Will call for any other issues, if I have any. Thanks!

the guys at safco are terrific. we had two properties that needed immediate attention during the…read moresub zero cold spell with no heat . We called the hvac company that we had used for years and they told us it was a 2 or 3-day wait. Our realtor said call Safco they responded immediately and did a terrific job. Lenny serviced one of the properties. he was on time didn't keep me waiting said the unit just needed some minor cleaning not a big deal . the technician that went to the other property took care of the no heat problem for the tenants without us having to even go there.. what a pleasure. Also Mitch came out on a Saturday to assess another property. They understand what it means to be in the service business.

We were assigned HeAirCon by our home warranty company, HSA, to fix a problem with our outside AC…read moreunit. After recharging the unit with the addition of freon, as HSA required, that only solved the problem for a short time. HeAirCon came to house again, added more freon, but after further diagnosis, convinced HSA that we actually needed a new outside condenser & matching inside coil to fix the problem. HeAirCon did an excellent job installing the new condenser & coil and the required electrical work. We were very pleased with their work and professionalism and would recommend them to others.