Absolutely disgusting front desk and phone. Lack of professionalism. The aid who helped me was rude…read moreand looked like she had no knowledge of what she was doing . The doctors are unexperienced and clearly are the last of their classes. These locations need to be properly monitored more by northwell bc there is a lack of courtesy and professionalism. Screaming someone saying " I'm not a doctor" is ridiculous, bc you are front desk, just quit the job. Any paper work that comes in for Press Ganey will be filled up and sent.

terrible experience. completely missed an ear infection . how can you say that ears are clear…read morewhen the canal is filled with wax and you can't even see through it. if that's the case you recommend a follow up with an ent . unreal. only test they recommended was strep even though she was mucousy no fever and complaining of enlarged tonsils and ear pain. No prescription , nothing. The next day when o told them to please consider a follow up because my daughter had ear Pain that got worse - nope- would not until they charged me Another $50 copay for the visit. on top of that there was no follow up to check in even by call, no call about lab results when rapid was negative for strep - pediatrician called 2 days later and still couldn't get results from you. Got emailed about results on the portal and was blank whe I logged in. It was late on a Saturday and Sunday otherwise would never have even requested a follow up from them . Just so sad . Never again.

Second visit here for urgent care. Efficiently run clean new…read morefacility. Ample private parking lot and also easy access directly across from Mineola train station. Prompt friendly check-in process. Board certified internists and RN and PA staff. imaging services and point of care testing on site. Hours are convenient including weekend until 1PM. Why would you want to use an emergency room for non- emergent care? Going to the ER means longer wait times and unless necessary impacts those with more acute needs!

I like to come here instead of my regular doctor its quiet fast and very easy and the doctors do…read morecare. I can imagone if you worked here youd be happy to be sittimg down in a serene environmenet. I recommened this place to most people.

Went here about a week ago after injuring my leg . The place is spotless, however, the doctor…read moreseemed very rushed when I met with him, the assistant was great. The receptionist was very sarcastic and thought he was funny, and the wait time was ridiculously long considering it wasn't even crowded. Won't be going back there.

One of my kids was exposed to a friend who tested positive for COVID. I panicked and brought her…read moreto CityMD to get a COVID test. We arrived at 8:15 PM. While the doors were open and the signs read that they close at 9 PM, we were flatly told "we aren't taking any more patients for the night." There weren't any other patients waiting. This has to be one of the most insensitive statements that an URGENT medical care center can make to a patient in need ... right up there with "it's not my job". I urge the management to train your employees to have more empathy. People are not coming to you for kicks ... they usually are in medical need. To turn away kids in need of medical attention because your staff wants to clock out at exactly 8:30 PM ... it can't be good for business.

My mother came in with my grandmother whom are older Hispanic ladies. To mention, they are really…read morebad with technology they needed a bit more assistance when filling out paperwork. Everyone ignored them including staff there and the lady at the front desk was rude and denied them from any help which led to both of them leaving the clinic. What are the front desk assistants there for if they aren't there to assist? I had been there a couple of days before and the front lady had assisted this older white male without having him fill anything out because he was stuck. What's the difference between him and my family? Never going here again.

Great urgent care facility! I've always had caring doctors when coming here. I will say it's best…read moreto save your spot in advance (if possible) because they fill up pretty quickly. My recent visit with Dr. Bhatt went well. He has great bedside manners and also asked me if I had any questions after giving his diagnosis. Very thoughtful and compassionate MD. I only gave a 4 because I'm attempting to follow-up about a note I received and it's very difficult to get in touch with anyone at the front desk. I left a message from this morning and haven't heard back from them quite yet. Nobody appears to answer the phone, only an answering machine. Hopefully I hear back from someone.

CityMD Mineola Urgent Care - Long Island 292 Herricks Rd…read more Mineola, NY. 11501 (516)746-2273 Thank you Dr. Elizabeth Foxen, Nurse Matthew, Fromt desk Emma & Ruth, X-ray tech Nabil and entire staff. Jan 11th 2025 I finally went to Urgent after feeling ill since around Dec 28th 2024. Thinking it was a very bad cold but on my 3rd NightQuil and the News about new virus outbreak I went in. Staff at the desk Emma and Ruth were amazing, caring and professional. Did my check and waited. Not that much later I saw the nurse Matthew giving him the details. Dr. Elizabeth Foxen come in soon after then I got chest X-rays. Dr. ordered Covid and flu test which were all negative. 10mins for result. Also for pneumonia and ordered chest X-rays. Everything looked good. Dr. Foxen was professional, informative and kind. The x-ray tech was also very helpful for there was a moment I was feeling dizzy. He gave me some water and sat me down to relax. It ended up being a respiratory virus that had almost gone away. So rest, keep hydrated and take over the counter medicine Delsym. The entire staff were very pleasant and even the staff that weren't even taken care of me. They were very kind and friendly. Thank you everyone for your service and kindness.

Terrible urgent care facility! My husband has been suffering for 2 weeks with all the symptoms of…read moreCyclosporiasis, labs were sent a week ago, still have not heard from them. Was told today that he would have to speak to aftercare, girl that answered phone never offered to transfer him or have aftercare call him, she just left it at that! He had to go online and seek other help to get the antibiotic so the suffering stops! Will not be returning in the future.

StatMD is the best urgent care I've been to. Many urgent care centers now rely primarily on nurse…read morepractitioners and physician assistants, but StatMD uses medical doctors, and the difference shows. I brought a friend with COPD there after she had already been seen at two other urgent care centers. Despite her medical history and worsening respiratory infection, those facilities failed to provide the medications she needed and only prescribed antibiotics. After being treated at StatMD, she was given the appropriate medications, and her condition improved significantly. I respect nurse practitioners and physician assistants and appreciate the important role they play in healthcare. However, when I'm seeking medical treatment, I prefer to see a physician. At StatMD, you see a doctor who is knowledgeable, experienced, and willing to make informed treatment decisions based on the patient's condition and history. If you want quality care from an actual physician, I highly recommend StatMD.

Slowest urgent care ever. No one cares that works here and the ceilings have mold and look like…read morethey're dripping it's awful

Super clean, friendly and welcoming desk staff, easy self check-in. Both doctor and her assist were…read morea pleasure to deal with and I walked out greatly relieved that i'd gone in. Wait was not long at all (if you don't have unreasonable expectations): I was in and out in less than an hour and a half on a late Friday afternoon. And there's parking! This is going to be my always-go-to place, when I need it.

They are the worst!!!! Went to them because I accidentally broke a ceramic floor tile in my home…read moreand a shard of it went into the heel of my foot. Was able to remove part of it but a piece broke off and remained in my foot. I went to Franklin Square urgent care and was disappointed after the PA having said he feels a hardened area around the hell of my foot where the injury was. But using only the tip of a needle and a cell phone light superficially probed and declared he didn't believe anything remained in the wound. He cleaned the wound with peroxide and betadine and sent me on my way with a prescription for 7 day course of anti biotic s

really rude I called to ask for help with a simple medical question she told me this wasn't a…read moregoogle and hung up never bring your kids here they don't care about them only about leaving home early

I made an appointment online and got seen within 15 minutes! The team that we saw was very kind and…read morehelpful! The medical professional was so kind to my boy and gave him a toy box after the appointment! I'm so happy I came here!

Came here the other day having an issue with my nose thought it was a sinus infection. Front desk…read morestaff was friendly. Since it was a sunday they werent able to check the insurance so i paid upfront and was going to get a reversal payment Place is huge. Plenty of parking large clean waiting room. It is set back in the parking lot so it is hard to tell if it is open or not if you are just driving by I saw the PA. After hearing my concerns she examinee my nose. She was unsure it it was true sinus or a dermatlogy issue so She recommended some hot/cold compresses and also rx me an antibiotics if it doesnt improve for me to go to the ER. Hopefully it will all clear up

I developed a mump like swelling during dinner and got to Rapid Response about 8:30, close to their…read moreclosing time. They took me promptly, accessed my previous visits records, and the P.A. examined me,diagnosed a salivary gland infection, prescribed antibiotics, phoned them in to an all night pharmacy ( the pharmacy near them closed at 9 pm, and my healing was able to start that night! And they called me the next day as a follow up. This has been like all my previous visits highly recommended!

Quite possibly the worst decision I could've made for a simple check up. My results took 2 weeks to…read morereceive after I had to CALL REPEATEDLY and hound them. I've called and been outsourced to some random agent multiple times. Nobody at the actual Clinic picks up the phone. Finally I get in touch with a Dr who is actively researching how to help me while we are STILL ON THE PHONE. HE then proceeds to prescribe one of the most potent, potentially dangerous antibiotic knowing FULL well how risky it is given my medical history... I researched the drug myself and it says "reserve as a last resort antibiotic" why the **** are you giving me such dangerous high grade meds for something simple??

The black of Africa pregnant working the front desk is the rudest person I think I even met. She…read morenever smiles, she always turns patients way also she lies About the credit card machine is broken mean while the young gentleman comes out and say yes it goes and helps pay my copay with My card. I Can not remember the gentleman's name but he always has Jordan's on and smells great every time I see him. God bless him he really helped me a lot and I'm sure he is the same with other patient. I rate this clinic 0 out of 10 that's how horrible this place is