Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

i've gone to this urgent care over the years. the wait time varies but is often long…read more I appreciate being able to email them my health history and medication list, as both are long & complex. I think my doing that may be why the Dr who saw me took me seriously, (i saw he had printed out my health history and had highlighted things in it) and spent more time with me than others have. I was super anxious, wayyyyg overtired, and experiencing very intense restless leg (and other parts of my body) syndrome with many forceful spasms, all my muscles in my body were tightly clenched and i couldn't get them to relax and I was also in a lot of pain (this was due to a recent medication change, and my having a bad reaction to it), which I told them. So, at first I was disappointed because Dr. Joe told me that they couldn't give me muscle relaxers bc they would amplify the effects of the drug i was on that I was badly reacting to, so I felt like crying because i didn't know what to do, how to get help. Dr. Joe recommended I go back to my original dosage of the medication, and took the time to show me stretches i could do, and recommended that I take pedialyte or coconut water, and use arnica cream. i followed his advice, got the arnica tablets for leg cramps (i took 6) and the arnica cream for arthritic relief, which i rubbed all over myself. i drank coconut water and went back to my usual dosage of the medication, and did stretches and doing these things worked; got a full 8 hrs of sleep and only had a few leg spasms the whole night! my muscles feel relaxed now, and I am super grateful for that. I appreciate Dr. Joe listening and taking me seriously and recommending all he did, bc i am now back to my normal level of poor health, which is so much less bad than it was before Dr. Joe's help. Emailing health histories and med lists really may have made the difference here, i'm always going to do that in the future. Their email: occmed.pr@texasmedclinic.com

Came in with severe upper gastric pain, sweating, short of breath, no one ahead of me per their que…read moresystem. Waited an hour in pain. Called up by front desk to pay $100 copay. Then called back to front desk because they refused service because they don't take my insurance - mind you paying out of pocket is an option. If I was having a heart attack I for sure would have died, but apparently EMTALA doesn't count for urgent care in the US.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

This was a tremendously easy experience. I went here after scheduling an appointment online. I…read moreneeded x-rays from an injury about 10 days prior. Everyone was super friendly and efficient. The care was great. I have no complaints and highly recommend.

This urgent care has been good to me in the past but they really need to fix their online…read moreappointment system so patients don't show up to a locked building. Made a next day appointment online on a Sunday so my husband could watch the kids and double checked via their online booking system and Yelp to check it would be open. Was texted the morning off my appointment to confirm I'd be there and checked in online. Got to the facility and it was locked, despite a sign on the window saying it would be open all day Sunday (8am - 5pm). Waited 15 minutes to see if anyone would show up but nothing. No explanation, no call, no text. Did the business shut down? Now to find a new Urgent Care

The actual surgical center, staff, intake process, etc., and care quality are absolutely excellent…read moreat this facility. I have never had staff treat me so well and so kindly from the time we entered the door to the outpatient surgical clinic until we left. This review's rating is solely about the billing practices at St David's. The only truly negative, and frankly completely unacceptable, part of my experience has been the St. David's billing department. It is atrocious. I would rate it 0/5 stars and strongly advise anyone to avoid St. David's unless they have absolutely no alternative solely for the billing experience and absolute nightmare that results after your procedure. This is despite the completely excellent surgical staff, nurses, etc., plus my amazing OB/GYN and his team. For the level of care and expertise of the staff, again, EXCELLENT. We were required to pay $900 upfront, yet we have since received at least three additional bills--each one different, each one increasing the total cost to almost double the original amount. The billing team also is very sketchy about requiring this $900 upfront - they claim they won't intake you AT ALL unless you pay for your surgery ahead of time. The bills don't even look like they're from the same organization: different paper, different formatting, and even different account numbers. When we call the surgical center to verify whether these bills are legitimate, the billing staff can't provide answers. They can't explain the charges, they hesitate to provide itemized statements, and they seem completely unaware of why multiple bills are being issued. It is infuriating and exhausting, especially for someone recovering from a fertility-related procedure. Our healthcare system is broken, and St. David's billing department exemplifies that failure. Considering my surgery went exactly as planned, there is absolutely no reason we should have received anything beyond the original bill. This process has been a nightmare, and no patient should have to deal with this.

My wife went here for a knee replacement and our experience including an overnight stay was great…read more Excellent service friendly and helpful staff throughout our visit. I would highly recommend going here. Nothing but great things happened here with great staff, super clean easy to park all was great

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

We had the most beautiful experience finding out the gender of our baby. From the moment we walked…read morein, we felt so comfortable and cared for. Our ultrasound tech, Tammy, was absolutely amazing--so kind, patient, and knowledgeable. She made the entire experience feel special and memorable, and you could truly feel how much she loves what she does. This is a moment we will cherish forever. Thank you Tammy!!

I met tammy for the first time last friday & she was just absolutely amazing. She was so sweet &…read morevery informative/gentle of your feelings. (some of us mamas we are very emotional through this time aka me Lol.) She spoke very well & you can tell she's loves what she does. I will definitely be going back!

I've been coming to this CPL for a few months now and it's generally a good experience. Targeting…read morelate morning between the morning and lunch rushes means there isn't much in the way of a wait -- I'm typically in and out of the lab in 15 minutes. Phlebotomists are great: I've had Jennifer and Dawn, and both were friendly, professional, and got 3+ vials without pain. Front desk staff are hit or miss -- I've gotten some curt responses, especially over the phone, but mostly friendly ones. It's not a huge deal, but I have a similar job and have always made an effort to be pleasant even when I'm losing my mind under stress. The clinic itself is clean, comfortable, and I'm glad to see they are following social distancing techniques for the waiting room (blocking off chairs, no more checking in via communal touchscreen). I was surprised they didn't separate out used pens but otherwise I didn't feel like my safety was endangered by my visit. One note about this clinic: when my labs are faxed in physically, they don't ever seem to get to the clinic. I don't know if this is an incoming or outgoing fax issue, but my recommendation is to always call ahead and double-check to see if your labs are there before you leave the house.

Ridiculously slow! It'a busy and they usually have one person drawing blood. I could've gone to CPL…read moreon Renfert Way and been back by now! I've never been to a slower lab. I also asked for a cup for the water machine they have in the lobby and never got one. And nobody smiles!