Sumbul was amazing! Very friendly and personable. She was motivated in helping me with my loan. I…read morewould recommend her to anyone.

Always very accommodating and friendly. I opened an account recently with Aline and Judi and they…read morewere amazing. The entire staff is always so great, had a question about the account a couple days later and it was quickly answered over a call. Highly recommend the Shrewsbury location specifically for their great service!

Excellent group of people at this branch. Always friendly…read moreand quick with transactions Branch manager Joel is so helpful and patient with all my questions and concerns I highly recommend this branch

I thought banking institutions that actually offered good service and cared about your particular…read moreneeds were extinct until I stumbled across AllCom. I had no familiarity with Credit Unions, so I started doing some homework. They offer all the banking services you need - online banking, fixed rate credit card, debit card, checking & savings, car loan, etc. All your deposits are insured/back up by the federal government up to $250,000 in a similar fashion to FDIC through the NCUA. All of the staff at the branch on Park Ave have always been very friendly and easy to deal with. I had gotten used to the attitude of the big banks, assuming that was basically the only option available. I'm glad to learn that's not the case. I highly recommend AllCom Credit Union to anybody in the Worcester area who wants to be treated like a human being when handling their banking & financial matters.

From the owner: AllCom Credit Union is your premier source for your home loan, mortgage, car loan, and other low…read morerate banking needs. We also provide online banking access, VISA credit cards, auto loans and much more.

Everyone at Avidia Bank, the Northborough branch, has been extremely thorough and prompt in…read moreanswering all my banking questions, especially Jen Cardoso. You can tell they all work well together and it feels like one happy family. In a time where Customer Service is lacking out there in the world, Northborough is top tier! Much appreciation to everyone for making our business and personal transactions with Avidia friendly and professional.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

I recently changed from Bank of America after multiple fraud issues there. My experience with…read moreCentral One has been excellent. Their loan rates were the best around and the customer service has consistently exceptional every time I've come in. Terry Bradt is amazing and Will was also so helpful. I only wish i made the switch years ago!

Terrible experience trying to wire money to purchase a house. I have been a member since I was 15…read moreand I am now 56. As soon as my wire transfer which took 2 days and multiple phone calls and emails to complete was completed, I withdrew all my money from this bank and closed my accounts. I hope that Brandon the manager is enjoying his day at home with his dog. I will never have to speak to his unhelpful self again. If I could give less than one star I would. Absolute garbage service for a lifelong customer.

Just sat there for 10 minutes waiting to speak with a associate about my account. Sat right outside…read morehis office and he didn't even look up. A woman walking right by me with no acknowledgement. I will take my business elsewhere.

Convenient location and great service. I personally work with Cheryl Pedjoe and she really goes…read moreabove and beyond for clients. From the personalized card I got in the mail, to her prompt responses to my frantic phone calls and emails when I couldn't access my online banking account - she helped to make each experience memorable. I was hesitant to switch banks, but I am so glad I did!

I have been a member for 5-10 years, and I really like this bank. I have an account at another…read morebank, and this one is much better. Better rates on CDs, easier to renew at CD (when it matures) at the same or best rate. It defaults to the best rate at the same term. My other bank moves you to a lower interest rate by default unless you go in. You don't have to wait long when you go into the bank in person for something, and everyone I've dealt with has been pleasant and competent.

Great place to bank! Excellent team! Always clean - always happy. Always helpful. It's a great…read moreplace !

The HELOCs they offer and the team that services HELOCs is excellent. They can make decisions…read morequickly and they're very friendly, responsive, and personable.

Friendly service Quick lines…read more Only negative is the customer service at the call center, very hit and miss. The lecture you when you ask your limits to be raised for a weekend in Las Vegas. Also - the debit card limits are not very high. Your daily limit is low and Friday-Sunday counts as one day.