I previously left a poor review last year because nearly every visit resulted in waiting at least…read more15 minutes past my scheduled appointment time. The manager replied at the time, acknowledging the issue and saying they were "fine-tuning appointment durations" and making adjustments. Wanting to give them the benefit of the doubt, I decided to try again this year. To be clear, the front desk staff and nurses have always been friendly and professional--no complaints there. During this most recent visit, they explained their internet was down, so I tried to be understanding. My appointment was at 11:50, but I wasn't called back until about 20 minutes later. After a brief conversation with the nurse, I changed into my gown and then waited another 15 minutes before the doctor (Andrea Jones) came in. She didn't apologize for the delay--just said, "Hi, thanks for your patience, welcome back." After waiting roughly 40 minutes past my appointment time, I expected a bit more acknowledgment, but I let it go. This was an annual skin exam. Dr. Jones asked about a mole on my cheek that had been bothering me last year, so I explained that I had it removed by another dermatologist a few months after my last appointment with her. I told her the area didn't completely smooth out after being shaved off, but that I wasn't eager to go through another cutting-and-healing process unless there was a less invasive option, like laser. She confirmed there wasn't, and said punching it out might be the best option. Somewhere in the conversation, things seemed to get lost in translation. I said I was tired of dealing with it, and she took that as me agreeing to another procedure. She then told me it would cost $750 since it was cosmetic. I was confused because I never said I wanted a procedure done. After we cleared that up, she responded: "Oh, then why are we even talking about this? We're just wasting our time talking about something you're not interested in treating." Like, I'm sorry--I'M wasting YOUR time?? Talk about RUDE. She had asked about my cheek, and I was simply answering her question. I never said I wasn't interested in improving it--only that I didn't want another surgical cut. That is not an appropriate way to speak to a patient. We continued with the skin exam. She mentioned my scalp looked irritated, so I explained the recent issues I'd had (acne flare-ups, scalp psoriasis, etc.). She listened, but showed no empathy for the stress or frustration I'd been dealing with. Her only response was, "Well, we can do a patch test," which felt more like another upsell than genuine care. Overall, she showed zero concern, and it felt like she was eager to end the appointment once she realized I wasn't planning to spend extra money on treatments or tests. Basically a 50 minute appointment for 5 minutes of the actual "Doctor's time". I gave this place a second chance after my poor experience last year, hoping things would improve. Unfortunately, today's visit confirmed the opposite. I will absolutely not be returning. Not now, not ever.

There are many reasons why I have been Dr.Chiu's patient for many years. One of them is her…read moreconsistent effort to keep up with the industry's offerings, laser technology, various fillers and other products. My skin is obviously changing and it requires an extra touch with each passing decade. Diane Chiu always delivers the best personalized care for every age group, every skin type and every individual client of hers.

I really appreciate the clean layout in the lobby, the quick check-in process and most importantly…read morehow quickly I was seen. In both of my visits I believe I have been called into the exam room within five minutes of arrival. Additionally, once you're in the examination room and have done your initial check-in, Dr. Carlos arrived and began the examination in less than five minutes. The whole experience respect you and your time and was an enjoyable doctor's visit.

Dr. Sarah Stano, Art Dermatology, Bellevue…read more Zero accountability toward patients and an unsuccessful procedure. I had a small mark on my face. It almost looked like acne, but it was not. She attempted to treat it the first time and gave me many disclaimers. A few weeks later, it was back exactly the same way. I went back, paid again (at a higher charge), and she treated it again. A few weeks later, it came back again! This time, I called multiple times to explain that she should see me without charging another fee. They were very hesitant but finally agreed. Then the doctor canceled my appointment. The next available appointment is more than six weeks away. I was told the doctor is busy, likely seeing new patients. I am very disappointed in the treatment, accountability, and lack of professionalism from Dr. Stano. She showed no accountability toward her existing patients, only an eagerness to keep seeing new patients and stay busy making money. I will be looking for a new dermatologist that I can stay with long-term.

I've been going to Lake Washington Dermatology for about the last 5-6 years and have been a patient…read moreof Dr. Kim's for most of that time. I have had truly nothing but great experiences with her and her office and would highly recommend her as a provider! I have been dealing with idiopathic urticaria (spontaneous hives) since 2009 and have seen many doctors and specialists who have never been able to find a solution. Then, a few years ago, I started having cold-induced hives as well, making it impossible for me to go out in the winter without breaking out in hives or even handle cold glasses and objects for too long. After no luck with increased antihistamine use, Dr. Kim prescribed me Xolair, which has been used experimentally for hives. It took a few weeks of her petitioning my insurance for use, but she got approval. Her and her team handled all of the back and forth and kept me updated throughout the process, and since I got on the medication, I have had no to minimal hive breakouts since. Then again this past year, when my employer-provided insurance changed, Dr. Kim and her team have continued to battle approvals for me and help me obtain samples while we sorting things out with insurance denials. Yvonne, a medical assistant on her team, has been extremely helpful and responsive, battling this for months now and keeping me informed and medicated in the meantime. Dr. Kim is the only person who has ever been able to help me with this condition, and her and her whole team have been nothing but professional, helpful and caring throughout my time as her patient.

I've never had a bad experience, but the doctors keep quitting. I've had 2+ in the last 3 years…read more This time around they couldn't even give me a doctor, just an assistant for an upcoming appointment. I will be going elsewhere unfortunately.

The staff was super friendly, supportive and welcoming. Great bedside manner for a procedure I…read moreneeded to have in a sensitive spot. My follow up appointment? I didn't get brought back until 40 minutes past my appointment time which wasn't great,

This review is long overdue. This is one of the best dermatology clinics I have ever been to. I…read morehave been seeing Dr. Garton for over 5 years and she and her team are excellent at what they do. They care about their patients and their overall health rather than just cosmetologic issues. The location is great, easy for parking and their office is spacious and welcoming. Dr. Rachel Garton and Dr. Brenda Newman are both well trained experts in their field. I have seen both of them on separate occasions. They both are attentive to your needs, listening to the problem and they take the time to really examine you and find the best solution. Even despite being doctors they will call you to clarify prescription refills or even see how you are doing. This kind of humble kindness cannot be found anywhere. It helps that their expertise has really improved my dermatologic problems over the years. I would not go anywhere else. Their staff is also so kind and helpful and even their billing staff will work with you to help figure out issues. If you are looking for a caring, knowledgeable dermatologist you should definitely call and make an appointment. They are the best!

WARNING: Nepotism, nepotism, nepotism. Almost everyone is…read morerelated to the Dr. and are from one particular Asian country. It's a "We hire our cousins" type of place. They even tell you if they're a cousin or an aunt, so they must not know it's not really allowed anymore in this part of the world. The patient care suffers because of this. Nepotism became unethical many years ago, but not at this organization. Also, they don't follow HIPAA regulations at all. A number of times, when I was checking in here, the Office Worker (an Aunt I believe) was also watching her school age children after school. Her kids were looking at my health info on a computer screen right over her shoulder. I could tell they were reading everything. It didn't seem right. I received Mohs surgery at North Pacific Dermatology in Bellevue, WA to remove basal cell carcinoma a couple of years ago. The surgery was top notch, but the the care from his cousins and aunts after the surgery was very bad. I returned weekly for 5 weeks to have another membrane and bandage put on. Of the 6 bandages they put on, 3 fell off within one day. It was very scary. One fell off within the hour. Do not go to this place as you will not receive good care because they hire their own family members and are not held accountable as they would be at most medical places.

I highly recommend Dr Nobu & staff for all your dermatology surgical needs…read more They are very thorough, professional, and knowledgeable. I received a follow up phone call day after surgery to check in with me. It was a great experience!!

First appointment today and I'm already super impressed!…read more Dr. Roman explained two routes of treatment for my acne concerns and performed some extractions while I was there. I felt like she made my concerns understood, relatable, and solveable. I left with a written out skincare routine and new medicated products to try! Can't wait to see how my skin does over the next few weeks!

I was an established patient at Modern Dermatology for several years before moving out of the area…read more After returning, I understood that I would be considered a new patient again and accepted the long wait time. I scheduled an appointment nearly 10 months out. Unfortunately, due to a travel conflict, I needed to reschedule. When I called, I was told the next available appointment was another 9 months away. That kind of delay makes it very difficult to maintain continuity of care, especially as a returning patient. I understand demand is high, but the lack of flexibility or reasonable rescheduling options was disappointing.

This was my first time seeing a dermatologist so I really didn't have any baseline but my call was…read moreanswered quickly and with a new PA added to their practice I was able to be seen within the week! Check-in was a breeze and I found the ladies at the front desk very friendly. Christine, PA answered all my questions and then had Dr Liu do a quick check in as well. Overall I had an easy and good first dermatology visit!

Showed up to my appointment after an hour drive and they said they called one time to a home phone…read morenumber that is not even in service any longer, to leave me a message saying that my doctor had gone home for the day. When I asked if they had tried to email me or also text me like they do ten times before my appointment, so that I can confirm, she said, no, it doesn't sound like anybody did that. I find it funny that when they want to make sure you don't cancel an appointment, they will charge you one hundred dollars, and if you show up to an appointment you thought you had and no one got a hold of you to tell you, it was canceled....they do nothing, it's just oops, sorry about that. The customer service at the front desk has always been awful... this seals the deal. Moving clinics finally- this was the straw that broke the camels back for me. Ugh.

I have been going to the Bellevue and Burien offices for over two years. Dr Elizabeth Yun at…read moreBellevue office does a very thorough skin exam. She explains everything and offers expert advice. The offices are very professional, clean and friendly. Highly recommend both offices.

Wish I had read reviews before making an appointment! I was seen for a skin check by Elizabeth PA…read more Did not introduce herself just asked why I was there. Of course she found one mole out of many to biopsy! This is how they make money!!! And boy did they! Their credit card reader was down so I paid cash. Had I not, they would have charged a 3% fee. Folks in my 60+ years on this earth I have never been charged a fee. Cost of doing business in a lucrative practice. They then tried to collect the copay again via phone. Never was I mailed or emailed a bill which was well over $800 my portion being over $140. Now they are trying to collect a late fee of $19 subject of course to 3% credit card fee. Talk about nickel diming! What a racket and poor care. Do not let them biopsy anything. Better yet, read reviews and find another practice where you will be welcomed

Lily is the absolute best. Tired mom over here and I leave my appointment feeling so taken care of…read more I cannot begin to say enough positive things about my experience, She is fun, knowledgeable, charismatic on top of being an absolute magician with fillers and all things face related. I find myself wanting to extend my appointment just to spend more time chatting in the treatment room. I have been to so many different places and I am convinced that Lily is the best - I won't go to anyone else!

I had microneedling with Eleonora, and I loved my experience. She really listened to my concerns…read moreand understood what I wanted. I love my results and will definitely continue working with Eleonora to improve my skin quality. I highly recommend her!