This is the second time I have taken my 41 year old Black Forrest coo coo clock to Lou and I have…read morenothing bad to say about his work. Timely service and excellent craftsmanship. Thank you Lou. You are the clock doc!

Excellent workmanship by a second generation craftsman. Good information on the initial phone call,…read moregood turnaround time and reasonable pricing for high quality, detailed work. We have a mantle clock that is about 120 years old that had a couple of problems. Runs perfectly now. Would definitely recommend the Clock Doc.

I went in wanting their "Bulova 96B332 Limited Edition Breton" they had on display, although it was…read moreslightly used I still was very interested as it is such a nice piece. The price at first wasn't bad but then I checked for it online and it was a whopping $150 less and brand new online versus $900 at this store in Asheville. I'm visiting here for a small vacation and would've loved to take this watch with me back home but I cannot justify spending $150 more for a used watch than buying the same thing online brand new! Other than that the shop itself is very nice and their repair and service kiosk is great.

What an absolutely wonderful local establishment. My partner got her aunts watch cleaned here and…read morehad a band changed. The band broke the next week, but they replaced it for free. A testament of their dedication (and maybe the band quality). After having the watch a couple weeks, I accidentally shattered the crystal. So sad. I looked at a few options, but a lot of them you needed to ship in the watch and they couldn't tell you if they could even fix it before seeing it. Also, a lot of those shipping places starting at $70 anyway. It was coach. I took it to the coach shop, but they also did not fix that. With that in mind, I went back to where she had it fixed. The people working in there were incredibly knowledgeable and friendly. They were upfront about the cost and let me know the waiting time. One of them makes their own jewelry and it's super beautiful. Luckily, the watch took less time than the maximum amount I would be waiting, but I was fine either way. They called and I went and picked it up today. The two humans were working and I can tell they truly want to help and enjoy their job. The Crystal was a bit particular but it looks just like new. The cost was $80 with tax which I found very fair as they replaced the battery as well. Wonderful establishment with great employees who are professional and approachable. Recommend it for sure.

Scott did an excellent job of getting my mantel clock back into running order. He first determined…read morethe problem, then gave a recommended solution. He kept me informed on the progress during the repair. His time estimate for the repair was accurate. The cost was reasonable and about as expected. If you need your clock cleaned or repaired, I recommend you let Scott do the job.

I just want to give a shout out to Scott for an awesome job he done on my grandfather clock. My…read moredaddy gave me many many moons ago before he died.

A nonprofit worthy of your patronage. Each & every artisan's arts & goods give back to improve…read moretheir country's wellbeing. Art, baskets, crafts, clothing, jewelry & pottery. Quality handmade products aimed at giving back & providing unique gifts to your family, friends or yourself. All volunteers work here. Deanie & Tracy were friendly, knowledgeable & very informative of all products. Custom & unique handcrafted baskets for 30-50 vs 100-300 dollars. Unique Jewelry for 20-40 vs 75-100 dollars. Lots to appreciate & like here, plus giving back to help others. Check it out! Mustang USMC Retired

This store is probably the best ever to shop at in Asheville…read more It feels wonderful as soon as you walk through the door. There are so many amazing things to see and everything is fair trade! They not only help struggling villages all over the world but I just love the fact that it is being done right here in Asheville! Try the coffee, it's so good! Oh and by the way, Incite Coffee beans are roasted in Asheville so you're also supporting locals as well! In these crazy times Ten Thousand Villages makes you feel safe. They have hand sanitizer, implement the mask rule, social distancing and put in a brand new store wide air filter system. Christmas, birthday or 'Just because' is a must to find unique and amazing gifts for everyone in your special circle. The staff goes out of their way to make sure you have a great shopping experience. I love this special place and highly recommend them!

I can find no one to repair coo coo clocks. Please if you know someone please email me Thank you…read more Bpkolk@gmail.com

They do not return phone calls. I called and left a detailed message and never heard back..read more

I took the clock I got from my grandfather's house to him and even though he doesn't work on…read moreelectric clocks he was willing to take a look. he was about to close but let me leave it there for him to look at. he called me the next morning and was able to fix my 1950's Lux clock for me to enjoy for years to come. price was unbelievably lower than I had expected.

Very rude --- never made eye contact or greeted me. wouldn't look up from his clock part catalog…read morethe whole time I talked to him.

I carried two anniversary clock for repair. Was called to pick them up and I paid the $225.00. got…read morethem home and they would not run. I called back and was told to bring them back which I did. Mind you I live 45 minutes away one way. Was called to pick them up and I ask the question if they are going to run when I get them home and was told yes, wrong they would not run. I ask for my money back and was told no refunds. I have taken them to another repairman. I am out $225.00. Lesson learned.

We took an old, sentimental clock in for repair. Chris was the third person we found to take a…read morelook. No one else would even try to fix it. Within 24 hours Chris let us know he could fix it, gave us pictures of what was broken, length of time and price. All were very acceptable to us. He had it done much quicker than he expected and now 1 week later the clock is keeping perfect time. So happy to have found him. Highly recommend.

Cool place and had a lot of variety. I will say it's a bit disorganized but for some it's all part…read moreof the hunt! I found some good stickers and a bracelet here. They have some really cute sterling rings too as well as other smaller odds and ends. The guy at the counter was nice and welcomed us- was very friendly with us and other customers. Overall value was decent. Some items were overpriced but others were nice. I'd recommend stopping in to see if something calls to you.

I was told an item was $45. When I returned, cash in hand, the same sales person told me the price…read moreis now $800!! No way!

Keith is fantastic and an honest and kind business owner. I live in Washington, DC, and have a…read more20-year old Cuckoo Clock that was in storage for about 10 years and wasn't working. I contacted the manufacturer in Germany and they referred me to three authorized repair shops in the US, of which Keith is one. I went down the list and the others said my clock was out of warrantee and referred me to other websites to look for a repair shop. To the contrary, instead of telling me my clock was out of warrantee or asking me to ship the clock to him, Keith shared some initial steps for me to take to first see whether the clock will restart. After a few follow up text messages, my Cuckoo clock is back up and running -- and singing sweetly on the hour and half hour. Keith, you're a gentleman, and you didn't have to help me via phone and text. Much appreciated, and I wish I was in your area to thank you in person. -Drew, Washington DC

Thank you Keith! I truly cannot express the relief you have just blessed me with…read more I'm in Texas and my cuckoo clock purchased in Rothenburg ob der Tauber in 2023 decided to stop working in January this year... I've been stressing and calling all numbers on the Authorized Repair shops sheet provided to no avail. :( Finally received an updated list and called you, being the 1st listed. Thank goodness! In a 5 minute and 10 second call you amazed me with your direct, to the point, fix it attitude and yet so pleasant and happy to help. Truly. I value your knowledge and willingness to support, which is truly something you don't come in contact with much these days. Your Customer Service to a stranger in Texas is AMAZING! Many Blessings to you, Teri Hall Texas