Ample storage was a 5 star place of business, quick response to inquiries or issues. A Very…read morereasonable and friendly owner who was involved. Unfortunately it sold to some A hole. They raised the rates and never informed clients. Then they charged late fees double the increase price and put locks on storage units and blocked you from entry by deactivating your entrance code without ever informing you. No one is ever there on site, No one ever answers the phone now and the recording says we are on another call or out of the office. BULL S. 3 weeks later and the locks are still on the units even after the increases were paid. No one returns or answers the phone. Now the mailbox is full and you can't even leave a message, its a endless loop telling you to leave a message but you can't. AVOID AT ALL COSTS!!!! If I could give a 0 or a negative number I would. Customer service or Human Courtesy does not exist at this place. Reporting to the BB bureau and letting YouTube know! I might add that I have not missed or been late with a payment in 4 YEARS!!!

My realtor recommended Ample Storage St. Charles due to the location, price and past experience she…read morehas had. The facility is clean and well lit at night with easy access. I was no longer needing to store my stuff there and had a few days off and cleaned it out on the last day of the month. I called to find out if I could close out my account and Scott graciously waived the 10 day notice so I didn't have to pay another month. Thank you Scott and Happy New Year~

So far so good. I like the 24 hour access and we can sign up in middle of night during an…read moreemergency. Love that and the smart units. Total access watching from my phone. Hell yes

From the owner: This New storage location off of Elm Street and Highway 370, offers 24/7 access to your own…read morepersonal space. Come see why this is the preferred storage location in St. Charles, MO. Our specialties include: Small business storage, commercial storage, community organization storage, non-profit storage, car storage, climate controlled storage units, tenant insurance options, large storage spaces, month-to-month rentals, boxes & moving supplies, U-Haul truck rentals, RV storage, drive-up storage, student storage, motorcycle storage options, storage lockers, and long term discounts. Our service area includes St. Charles County, St. Peters, Cave Springs, Portage Des Sioux, O'Fallon, Cottleville, New Town, Charlestowne, West Alton, the surrounding area. We hope to be the one-stop shop for all of your moving needs. Complete with high-tech surveillance and 24/7 kiosks, you can easily access your stuff anytime. There's no better place for your belongings than Ample Storage, and we can't wait to welcome you with convenient options and considerate service.

If I could give this storage facility a ZERO stars I would ! THIS COMPANY ONLY WANTS YOUR MONEY !…read moreDo not waste your time or money with this type of business. Leanna Chapman is the most unprofessional office manager I have ever come across. This family owned business should be shut down due to her lack of professionalism and failure to be honest with customers. The amount of times she has been caught in a lie in just single conversation between two people is unbelievable. Then when confronted she acts like she doesn't know what is being spoke upon . Leanna verbally denied being told that there was a MICE issue in the unit I had been renting. When I personally told her staff. I have also spoke with other customers having to deal with the same issues when it comes to Leanna's lack of professionalism . Then she verbally lied and stated that payments were received late when that couldn't be possible when the payments are automatically withdrawn from a credit card . When asked for the records she denied she could even provide them to occupant on lease . She later recanted and ADMITTED the knowing about mice issue on the grounds . Now that I have spoken up with extreme frustration due to the unit being infested I am being sent a 30 day vacate . Very unsettling that after a YEAR nothing was an issue only once I started speaking up about the facilities being nasty and speaking to other customers that also noticed mice feces as well. Not to mention as soon as Leann realized I was a BLACK WOMEN she began to racially profile me and began spreading more lies . Stating I was "banging" on the office door when I have the video RECORED of knocking to turn in a 30 day move out . Leann refused to open to door so the document could be turned in ! TAKE YOUR MONEY ELSEWHERE! Now reading other reviews I see I am NOT the only customer to is saying the exact same thing about Leanna and the grounds ! I wish I knew then what I know NOW ! Example of a Terrible family owned business.

We moved our belongings from a very clean house to this storage unit when moving. We left that…read morestorage unit for 7 months. When it came time for moving day we paid for a U-Haul and paid movers to move our belongings to our new home. When they showed up asphalt was being poured right in front of our unit. We were told there were signs posted as a warning. The signs posted said the weekend before. We paid all of that for nothing with no money back. When we were finally able to move our belongings we found several mice and nests mice have made. This was utterly disgusting and ruined my sons toys, stuffed animals, and a leather couch. We contacted the property manager about this situation with mice and were told there was nothing to be done because we didn't get insurance. Absolutely disgusted with this facility. We put mice traps in our newly built home due to some of our belongings in the garage from the unit and our trap have caught mice. We may now be infested at our new home. This is a warning to anyone looking to store their belongings to never consider this place. Completely unprofessional and no compensation for our belongings or the U-Haul and movers we paid for.

The crew of four men were extremely courteous and hard working. When anticipated space for certain…read moreitems in new house didn't work they readily moved them to new spots. The scheduler asked good questions to help me make the decisions needed to book their services. She was easy to work with, reassured me that changes could be made if needed and made sure I understood contract. The bill actually came in under budget. I would definite hire them again.

Two experiences both met and exceeded my expectations. On…read moreTime . Professional and knowledgeable well coached and structured individuals. The cost was better than two other quotes each time.

Unit smelt like dead rotting flesh!!!! I rented a storage…read moreunit on a Saturday to be able to move into that day and when I went to actually move my stuff into the unit it had several dead birds in it and it smelt putrid. I did not move into the unit for fear of my stuff absorbing the smell. I contacted the office on Monday morning and was told I would have to wait for them to contact the main office to find out if I could get a refund or if I have to wait 2 weeks and provide a written request to not continue renting the unit... In the meantime I am out the reservation fee and the first months rent and I had to find an alternative storage unit!! I would strongly advise not renting a unit from this company.

Helpfull and the free local move in truck helped with moving everything in! Reserved the unit on…read morethe website....very convenient