Horrible! I made the mistake of using this company twice. The first time I had them design something for mine and my husband's walkin closet. My mother was paying for it because we just moved in. The woman refused to do what I wanted she said it just wouldn't work. So I gave up. And for years had to live with so much clutter in the floor in both mine and my husband's closet. Then 14 years later I decided to call again and do a bunch of things around the house. This woman named Robin who said she worked there for over 24 years and she knows better than me so I needed to trust her. I told her what happened the first time around with my closet and what I wanted. Shr gave me the same run around. It won't work. Its going to look bad. Your not going to have room to walk. Im like I can't walk now!! Just give me what I want! I told her how big I wanted it. I had to go back and forth so many times. Finally she said yes okay I will make it that big. But did it actually come that big? NO she lied! I didn't check the dimension and trusted what she was saying. Then in my pantry I wanted it to go all the way to ceiling... She never said that couldn't be done??? And she never said it had to be way smaller than the wire rack that was already installed..... I will show pictures... And I said I wanted something to hide the trash and open up and come out like a drawer. Wait till you see what they did!!! I paid $5000 for junk! This place is horrible! They never called when they showed up to install. I said I have a doctor's appointment. They said well we are going to have to charge you. I said no your not! They said well there was a lot of snow and we have so many orders to get through. I already had waited 2.5 months!!! And they said either you let us come this Saturday or you will have to wait who knows when months..... So, two guys show up filthy reaking of B.O and pot and cigarettes. My entire house smelled so disgusting. My husband started lighting candles everywhere and getting so pissed at me for buying the closets because it took up his Saturday and they took 4 hours to install. Such a mess!! read more

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I am happy with this entire process. Tricia was very helpful during the design process and I didn't have to wait long for the install. The installation went almost perfectly - I noticed they left 2 small holes in the wall where it appears they tried to attach one of the securing L brackets but then moved it. That being said, the technician installed the system within a couple of hours, was very friendly and did a pretty good job of cleaning up afterwards. The price was just right for what I wanted. It's not a high end closet system but it is exactly what I was looking for in my reach in closet. read more

Closets by Design - Boston - Cabinetry Near Me - Shirley, Massachusetts

Slap your mama experience! Start to finish and everything in between! Donna helped me design a "princess" diva tiny closet with our budget and on point with schedule. The installing crew was kicking! On time, CLEAN, professional and so skilled and sweet! We'll call them again after we expand a room and need to create a storage area, that we want looking like a royalty storage unit and not like the house Hansel and Gretel we're going to be stewed in!! read more

Closets by Design - Boston - Princess!!!! - Cabinetry Near Me - Shirley, Massachusetts

From start to finish, our experience with CBD has been outstanding. Maria was incredibly thorough throughout the entire process--I truly cannot say enough. After I sent her pictures and videos of the finished product, she immediately called because she noticed that our upper cabinets were installed higher than originally planned. She remembered the exact design details and wanted to be sure it wasn't an error. Prior to installation, Trey and Ital (forgive me if I've misspelled) had already walked me through different height options and confirmed that I was comfortable with the final decision. I was so impressed that Maria picked up on this right away and took the time to confirm. I also want to share how wonderful Trey and Ital were during the installation. They were professional, efficient, and so friendly--it truly made the process easy and enjoyable. read more

I was very excited about my new closets by design installation but unfortunately after just one month several pieces are peeling and showing signs of poor quality. I was totally mislead about the quality and durability of the product. I was told that it would last decades and though different moves if we were to relocate, but unfortunately just existing in place is enough to begin the deterioration process. When I reached out to customer service I was ignored because the sale was complete, despite active communication leading up to the sale. It was disappointing to see such a difference in support before and after the sale. I hope the company takes steps to address quality and follow through for their customers. If you want a Sturdy closet that will last this is NOT the place to use. read more

Heather Long was our CBD consultant for our master bedroom closet in our city apartment. She was very helpful in maximizing our space and made the process very easy from start to finish. She was a pleasure to work with and hand held the project from start to finish. The install was on time and friendly and the finished product is better than we anticipated in terms of getting a lot out of a small space. read more

Just had our walk in closet updated and the team did great from request, site visit quote, modifications and install. The designer ( Cindya) was very responsive, provided good suggestions, took feedback we received from other company quotes/designs and delivered a great product for good value. Install team was timely, professional and solution oriented. Some onsite customer cutting was planned for and the install crew made a few fit modifications that made the final product even better. Install crew confirmed various install trim decisions periodically, cleaned up well, went over the product and completed timely. Jeremey and JJ highly recommended. We got quotes from a few companies and learned the differences, design ideas and pricing factors. The more we researched the more we felt comfortable going with CByD. Highly recommend. read more

Ikea level of material with wood pricetag. Not good quality, you can do this yourself for cheaper using ikea cabinets read more

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just now New Buyers beware! I had originally contracted with this company for grossly overpriced particle board closets. A friend of mine showed me the finished work they had done for her and suggested I cancel this installation. I attempted to cancel on day two. No contact from any person in the company. They are quick to respond to appointments but not quick to respond to concerns. Do yourself a favor... Don't book and don't commit without doing your homework. This product does not stand up to simple everyday use. I will be escalating this to other agencies and throughout social media. Do the right thing and cancel my order. read more

Debbie Dyer was our Closets by Design consultant for our master walk-in, and she was absolutely wonderful to work with. Her patience, professionalism, and creativity were truly appreciated. The finished closet is everything we hoped for and more. Our installers, Jeremy and Naz, were prompt, friendly, and did an excellent job. We would highly recommend this team! read more

I had my very small laundry room organized by Closets By Design. The designer, Heidi, kept my requests in mind as she planned my space. She told me what to expect on installation day. Today, Dave and Austen arrived on time and changed a room with one wire rack into an organized laundry room. They were polite, efficient and neat. It's a joy to walk into the room and see how organized it is. read more

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Tricia was professional and designed just what I needed. I LOVE my new closet!! I highly recommend Closets by design. Tonya Providence, RI read more

Closets by Design - Boston - Cabinetry Near Me - Shirley, Massachusetts

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Working with Christine at Closets by Design was easy from start to finish. Everything was timely and done very well. Christine made sure all was perfect at time of completion. She was a pleasure to work with. read more

incredible experience start to finish. The designer took several hours working with us on creating a perfect pantry in our kitchen. The installers were incredibly professional and meticulous. It has completely transformed this space. read more

I hired closets by design to build me a built in for art supplies and a desk. My designer was Christine Champ, who was very patient and seem to know what I was looking for. Although 2 1/2 months later, when they came to install my built in, the installers didn't seem like they really knew what they were doing. They didn't add the molding on the bottom of the top, and the underneath shelves weren't even there. I got in touch with management and they kind of gave me the go around! Thank God, Christine the designer stayed on top of it, after three different times of being here it finally came together. If it wasn't for Christine , this review would've had no stars and said do not use this company. Kim read more

Closets by Design - Boston - Art supplies - Cabinetry Near Me - Shirley, Massachusetts

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The service we received was amazing. Everybody was quick to respond, open communication and really wanted to make us happy as customers. Sharon, our representative, was absolutely amazing. She spent a lot of time with us, along with many changes, to meet our needs. I would highly recommend them and I would highly recommend Sharon as your design representative! read more

I'm overall happy with how it came out. I did not expect everything would be perfectly done as other reviewers mentioned, and there are gaps and some imperfections but I don't want to pick on those small things. Rather move on and enjoy it. The designer (Heidi) was very open minded, kind and easy to work with. The installation guy was polite but had to rush to finish it since late so skipped a few gaps he could have filled in. But I can live with that. It will be appreciated for many years. read more

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I am beyond thrilled with how are closets turned out. We did 3 bedrooms and was a big job. Maria was incredible with the design, working through optionality and providing a high quality pro that worked with our budge. the installation crew took a lot of care. read more

I just used ClosetsbyDesign to renovate an unused room in my house to be a multi purpose space (office, mudroom, storage) and I could not be happier with the outcome. The results exceeded my expectation and I now love my new space!! Christine was amazing to work with - she knows her stuff and was there for me every step of the way - I have already started on a second project! 5 stars all day long! read more

We got our new closet designed and installed this summer and I would definitely recommend Maria DiCarlo! She was knowledge and helpful and made sure to get any questions or concerns addressed throughout the process. There were lots of options for all the different styles and configurations and I never once felt like we were being pushed to buy more expensive versions of a thing, it was definitely about what our preference was and what worked well for the space. Once we went through our uses and intentions for the areas of the closet, Maria even found us some ways to save money by skipping certain things it was clear we wouldn't need. Overall the process was smooth and easy. The guys who came to do the install were also very nice explaining their prices and answering questions. Would recommend for future closet needs! read more

I had worked with closets by design before and chose them a second time. Most recently I worked with Robin to design a walk in master closet and add some storage to our laundry area. the design was well thought out and importantly fits everything it was designed for. Great job by the service teams including customer service who supplied a missing rod very quickly. Thanks! read more

Everything went well! I had an awesome sales person who custom designed my space for my needs. The project was done quicker than I expected. The installers were quiet, efficient and very nice. The room looks awesome! read more

Please Be Aware of whom you let in your home!!!!!!!!! The company installers came do a bedroom closet installation in a newly remodeled room with brand new exotic wood floors, as they installed bringing the parts in the installers were dropping the shelves, drawers, brackets tools, stepping on the tools and wooden shims where are have caused very deep dents to the engineered wooden floors that cannot be repaired but has to be replaced, as I told the installers to be careful JASON the installer told me every f.......n work in the book, told me to get the f......out of here. And when I asked him to take their stuff and leave he put the nail gun in my face. I called the police, police report was made and a court date is pending. read more

Everything went really well from start to finish. Madeline El Kallab explained everything and was super patient. The pricing was great. Install was quick and professional. Loving my new closets and organization! read more

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Their designer, Chase, worked with me to get the best layout for my space. He was knowledgeable and patient as I considered one option after another. Chase also helped with modifications and even with my method of payment. If I ever need to re-organize other storage space, I'll definitely turn to Closets by Design. And I'll definitely ask for Chase! read more

I'm thrilled to write a glowing review of our experience with Closets by Design. From start to finish, the entire process of working with Eva Santiago has been outstanding. She listened to what we were looking for and offered tons of creative ideas that we would not have come up with on our own. The design she put together for us is perfect. The functionality and aesthetics of our new closet are simply remarkable. We couldn't be happier with the outcome! I must also comment on the installation team. They did such a great job implementing Eva's vision. They were on time, very friendly, and left no mess behind. The quality, fit, and finish of the final product has exceeded our expectation. Highly recommend! read more

I am so happy with how my new closets came out. They are beautiful and even better than expected. María DiCarlo was wonderful from start to finish, and she helped me make the best decisions for my space. read more

We used ClosetsbyDesign for our master closet this past April. Tricia came out to see our space which at the time was only at the framing phase. She spent several hours with us asking about all our needs & wants for our space. We were in the middle of a large project and timing was everything and Tricia not only got our closet installed quickly but we asked for early and she delivered. She was very patient (Tricia you know what I'm talking about!) and I'm very happy with it! We had some slight adjustments needed to make one of the systems more sturdy and they came out within one day and made the necessary adjustment. Thank You for everything Tricia! read more

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I am writing to give you a review on Eva Santiago. She was just delightful to work with. Friendly and really knew her job and how to present it to us. She could not have been more wonderful to work with. She sat down and did drawings and worked various configurations that would work for our closet. She spent a lot of time and answered all our questions. She went above and beyond what I believe most representatives would have done. I would highly recommend her to my friends as she was considerate, well spoken, and knowledgeable. - Installation was quick. Installer was courteous and was careful to keep everything clean on a very rainy day. read more

Christine Champ did a great job designing an office set up for my husband and me. She carefully measured everything and came up with different designs for us to choose from. The seating areas and angles were just perfect! We were very happy with her design. The installer was also very professional and accommodating. read more

Eva Santiago quickly assessed my needs and proceeded to design a closet perfect for me. She even had great suggestions I had not considered. She provided me with great service and the best pricing for my project. I am excited to get my new closet ! read more

Closets by Design - Boston - This is my before photo. Messy!! - Cabinetry Near Me - Shirley, Massachusetts

Where to begin? Still seeking resolution/refund for the closet I ordered in October that was "installed" late January. Installation was a disaster and incomplete. Installer did not have what he needed for install. Broken and mismatched pieces. Incorrect measurements. Payment procedures were not followed according to contract among other issues. My husband and myself have lost work and personal time to deal with what should have been a one day installation and following up to try get resolution. So many unprofessional mistakes and poor quality of product. For the money I spent I thought I would be getting a glorious closet. Instead it looks like IKEA shelving gone wrong. This company has nearly 5K of my money for "installing" an incomplete, nonfunctional, and mismatched design of a closet. There is so much more but honestly too exhausted giving this anymore time. read more

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I had my office closet re-done. The quality of work performed by this company exceeded my expectations. Thank you to the superior installation team, Chris. I now am organized clothes, files and craft items all in 1 location. Christine Marshfield Hills read more

I do not recommend this company. I contracted with the company in June 2021, spent $4K for a built in unit and it took until November 2021 for them to get it right. The initial installation left me with crooked door pulls, damaged cabinets, missing crown molding and unfinished bottom. After the initial installation, I called them to say the balance ($2K) will be held until the job is completed. They ignored this instruction and charged my cc that day. They sent out 5 different crews to finish the job and only 1 of them seemed to have any "finish" cabinet experience. The "management" staff never once came to the phone when I called or returned my calls and there were several cancellations due to "staffing shortages". Toward the end of the process, they refunded me $200 for all the issues. To earn my trust, they (management) should have taken my initial call to listen to my issues and offer solutions to the poor results. They could have gained my trust by productive communication and negotiating payment options while the issues were being worked out. It seems this franchise is being run by someone who does not care about the customer and it trickles down through the management staff and employees. read more

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My closet was supposed to be installed and completed Nov 2 and 3. Closets by Design did not complete the install. They did not install any of the 8 drawers. They installed the incorrect bench top. They sent a hack of an installer who jaggedly notched the light switch cut out. I immediately contacted CBD to stop payment until the work was complete. Despite my complaints, the full and final Payment was authorized. They will argue that I agreed to that in the contract. But I argue that they are in breech of contract. My contract clearly states the closet will be installed Nov 2 and 3. Final payment should have been processed when the work was complete. They are a shady company. Their promotion sales are bogus. Do not use this fraudulent company read more

Closets by Design - Boston - Jagged and hacked light switch cut out. I could have done this better with a butter knife. - Cabinetry Near Me - Shirley, Massachusetts

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Madeline el kallab is very professional, punctual and accommodating. Her knowledge and design acumen plus addition to her willingness to negotiate on getting me the most competitive price awarded her the job as one of three companies I worked with. read more

I meet with designer Tricia Enos. She was great to work with and very personable. She took exact measurements asked about my needs and designed the perfect walk in closet. I would work with her again. read more

So, I just had two walk in closets done by the CbD team out of Shirley Ma. I will say that it is a bit pricey (my opinion) but the closets came out very nice. I was nervous because I made the mistake of not looking at ratings and reviews prior to meeting with them which is something I usually do when spending a good chunk of change. The reviews were not good. The original designer left so we had a new one which I will say was a much better one (thorough). When they came to install, on one of the closets, they engineered the drawers wrong so they needed to be redone. That was on a Friday. The installer finished the job the following Wednesday. Again, nice guy and a very good install. I was pleasantly surprised my experience was different than others. My gut tells me they read these reviews and needed to be more customer centric, which was the case for me. read more

Eva Santiago was the designer of our closets and we are so so happy with them! She was professional, detail-oriented, and made sure to design closets exactly how we wanted. We love our closets and would highly recommend her. Thank you so much Eva! read more

Thoroughly pleased with my three closets installed today by Zach and Marcus and the whole team from Closets by Design. I have even more storage space than I know what to do with now. All together a speedy and easy process that left me with glorious closets. read more