most perfect smoke shop owners are nice smart the store always has what you need and always nice…read moreto every customer

Awesome Customer service! Lil shop with a big heart! Will custom order what you want! Does their…read morepurchasing weekly!

They used to carry my favorite CBD gummies but I have tried at least one of the new brands and was…read morepleased. On one instance, an employee spent an understandably mind numbing amount of time pulling all the different brands (and flavors - I'm picky...) and letting me google reviews before making a decisions. The brand I decided one they didn't have the large pack in the flavor I wanted there but he called the other store further down Roswell towards Dunwoody to find out if they had it and asked them to stay open for me because it would have been closed by the time I got there!!! I returned tonight to make another purchase and the employee working tonight was knowledgeable and fixed an issue from a previous purchase while taking ownership of a no longer employed staff member who had made the mistake. I have to say I have had some really stand out customer service at this location so Xhale definitely gets kudos for hiring the staff I've encountered who truly have gone above and beyond for me and my need for CBD gummies!

Lazy employees. "BRB" sign on the door during normal business hours is a regular occurrence. Don't…read morewaste your time stopping here.

I would hate to assume this happened because I am a woman of color, but unfortunately... racism is…read moreracism. I literally work next-door to this raggedy ass shop. Going in was a gamble, because it looks like you might get kidnapped here. But I really need to get a grinder. As soon as I walk in, I trip over the tiny little step that goes into the front door and actually hurt my toe. The person looked at me like I'm crazy as I ask about that and if there was a sign on the door. They lackadaisically say to me, after giving me a blank stare, that I am the first person ever tripped over that step. Which I find to be absolutely impossible. The blasé attitude was apparent and offputting immediately. I don't want to assume the person was high, especially since I'm not prepared to guess on what. From there I walk over to the side and I turn around and say I'm OK thanks for asking after clearly no concern was shown. The money I was prepared to spend today is nothing compared to dignity and respect. I'm not sure if this is a business model, but I have been to other love shack that were not as shady as this one. Save your money. Order from Amazon or find another location. Seems like a bunch of losers here.

Good place,kind and friendly service.was looking for a few different things and was happy when they…read moreoffered their help and knowledge of the items I was looking for.thank y'all

Best shop around . Very knowledgeable staff,friendly…read more Explains about what ever you are buying. Take time to accommodating customers.

One of the best smoke shops I've been to in Atlanta. The staff was completely helpful and…read moreknowledgeable.I came in just to buy a delta8 pen and ended up also buying a brand new hookah as well. Store pretty much has everything you need I will definitely return

Horrible customer service!! He hung up on me bc I wanted to pay over the phone. Didn't even give me…read morethe option to say I'll send my sister in to get it. Just hung up. Edit: Added 2 stars because one of the guys called me back to apologize. At least Southern Hospitality isn't completely gone. The manager/owner, who was even more rude, did nothing.

The customer service here is top notch. Helped me with vaping and smoking needs. Didn't rush me,…read moretook their time to explain everything and help me find just the right product. Being a single female, these stores can be intimidating. Not here! Highly recommended. Owner is very personable and will help you out, with decent prices too. Thank you.

The store is fairly new and also very clean and organized. Checked it out a couple months ago and…read morewould definitely go again and recommend to others. The prices are very affordable. A lot more affordable than I expected or even compared to other stores like it. The store is also quite huge and well lit not to mention also very helpful and friendly customer service. When I walked in I was greeted by the two people at the front. When I had questions they were more than willing to walk me to what I was searching for. They have a huge selection of different items. There is parking in the front of the store and the side. There might be some in the back but i'm not sure. When I parked, I parked on the side of the store. If you park on the side, it appears to be a one way entry and exit.

when I arrived at the store, I parked slightly on the line of the handicap spot which is in front…read moreof the store. I didn't notice until after she told me to move my car. Grant its not ok to do that, I aknowledged what she was saying anpologized and asked if I could just grab what I needed real quick and I would go in my way. She said no, raised her hands as to say I'm not serving you until you move your car. I'm in a hurry so I go back outside and move my car. Keep in mind I could have purchased what I came to purchase and been gone in the same amount of time. When I came back in the same girl was behind the counter I asked is my parking better, and acted like I wasn't there, so I asked "are you going to help me" she looked rolled her eyes and said "are you going to give me attitude" ... She clearly was not having the best day and was not going to assist me. I stood there for a couple minutes, she was clearly doing this intimtionally to antagonize me so I asked if there was anyone else there that could help me she said yes but I'm not getting her for you. I asked if there's a manager there? She said "you think she's going to help you with that attitude"... After back and forth that was getting me nowwhere I finally said "ok I apologize if I offended you, can you please help me" she said "that's better" with an attitude like she was superior in the situation... At this point I am extremely offended frustrated and applaud. Like whos the customer here... Any way, after I secured my purchase I asked again "May I speak with your manager" she refused and told me "that's that Karen shit"... I admit I was so frustrated I did call her an unsavory name and left, which was not ok and I did loose my cool, but I'm human. I have been trying to contact management and I haven't been able to speak with anyone regarding this incident, so if management gets this it's the short girl with red hair and an erring in her lip. I was there 10/3/2025 between the hours of 4:20 to 4:30pm. Your cameras should be able to back up everything I'm saying. This was very unprofessional and your staff shouldn't treat people this way.

What a great shop! Definitely my place to go for all elements related to smoke! Will be back soon!read more

Me and my boyfriend come here all the time. Alan is always super nice and helpful! Best vape shop…read morearound!

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.