I pull up at 10:58, the door is locked and the dude refuses to let me in. Never going back here.read more

The first thing I want to say is the the employees working here were extremely kind and felt bad…read morethat they couldn't help me. That being said, they confirmed that both vapes I purchased were defective but they couldn't return or exchange them because it was past their 48 hour policy. What blows my mind is that the reason I was returning was the vapes wouldn't recharge. How would I possibly know that before 48 hours if they didn't need to be charged. They told me the best they could do was a discount but there's no way I'm buying from this company again. Once again, Emoloyee at cloud 9 were kind and knowledgeable, the upper management and policies are BS

I rarely leave reviews…read more There is a guy that worked there this morning. Monday July 15 at around 12. I walked in and asked for something and he just pointed down the aisle and said it's over there. Fine, I walk over there and then had a specific question about and atomizer. "What I have is in the case". Ok, kind of an attitude but not problem. He's texting away at his phone and I decide forget the atomizer let me just buy a whole dab rig or pen. So I asked which one would be best for oil and he says "what I have is right here" absolutely doesn't look up from his phone and keeps texting. WTH was that?! He was to bothered and busy to help the only customer in the store? I had a simple question, "which do you recommend?" I instead drove to the vape shops two stores down in the Goodwill center and dropped $200 there. Wow! That was such a gen z experience that I'm kinda shocked.

Customer service is terrible, went in looking for a new piece of glass trying to spend some money…read moreand the guy working was rude as hell! Spend your hard earned money's somewhere else, I definitely will!

Visited this Total Wine location when my partner and I were heading to a holiday bbq and it was so…read moreconvenient. Located in a busy shopping plaza and street in Kennesaw, this store is massive and filled with all of the libations and mix-ins that you can dream of. Total Wine is a brand that I like and always have high expectations of regarding their selection. If you want to find a new bev to love, looking for a gift for an event host or even a cigar to relax with - they've got it covered. It's been a while since I've had questions, but love that their team is well-versed in what's available and are eager to assist if needed. When I visited it was packed! They had 3-4 lanes open checking people out and that really made all of the difference when it came to my checkout time. I went in knowing exactly what I was purchasing, found it and was out of the store in less than 20 minutes, (including me lollygagging for a few). Don't forget to sign up for their rewards!

Had great service from Jason! I don't know much about wine…read morebut he was so helpful and he found the perfect bottle for our celebration.

Great selection, good vibe, and the humidor is always well stocked with great prices.read more

This was my first time visiting. I smoked a cigar across the street at breakfast. Saw this place as…read moreI was leaving. Stopped in to see that everyone seemed friendly. Very knowledge owner with multiple locations. The selection was good for those with a range from beginners to aficionados who want to enjoy the lounge experience. Small intimate atmosphere with many regulars. This place was actually about third capacity at 10:30 AM. I believe that's a good sign on value service and quality cigars. Can't wait to visit area again.

Super friendly and helpful! Will definitely come back for all items. So many things to choose from…read moreand at a great price!

The service and products are both amazing. Best prices ANYWHERE! My new "Go To"…read more The staff is also extremely knowledgeable about all their inventory.

Great smoke shop ! Love the variety of products and KAWS figures. This has became my go- toread more

Always a great time and a great smoke! The largest humidor around town and the staff is very…read morefriendly and knowledgeable! Stop on by!

Great selection, lounge and staff. I visit at least once a week and always enjoy the experience. I…read morehave definitely expanded my cigar knowledge and enjoyment through conversations with the owners and trying new styles.