The service and just how approachable the employees were. So awesome and knowledgeableread more

Amazing service with a lot of variety. Good store for beginners and veterans of smoking! Enjoyed my…read morevisit.

Crossposted from Google. Today I went into the store to purchase vape supplies and was informed my…read moreover 10,000 points were removed from my account. The owner told the employee working that points "reset" each year and that my points from shopping at this location for 8 years were no longer valid. I've spent well over 10,000$ in this store and have been a loyal customer but unfortunately due to the poor management and not informing customers about their point policy I will no longer be shopping here and will be telling the copious number of customers that I've recommended to take their business elsewhere. You've burnt an 8 year customer and I hope you as an owner change your ways before you lose many more. Edit number two as I wrote the above review while standing in the store and new customer signed up for their point system. Following there sign up they were informed what the points could be used on. ($15 coupon on entire purchase) what was not informed that the points expire after a year. Again, I reiterate the above. This is something that needs to be explained to customers when they sign up for the point system.

This place has top-notch customer service! If there is something that they don't have then they…read morewill order it for you, and they have even given me a bottle of vape juice before. They are beyond caring and professional, and I have found my new favorite vape store!

very knowledgable staff and a wide range of products , this shop really has anything you would…read moreneed. If you want something im sure they will have it .

Holy smokes. Everything about this place is leveled up af. Hands down the most legit store anyone…read morehas opened here in a very long time. The Vibe is BEAUTIFUL the goods are outstanding and even the walls are perfection. Cannot wait for the mystical stuff Incoming! Thanks Bo for the most amazing experience today

Absolutely terrible customer service. My husband has been making juice for well over 6 years now…read more We are from out of town and he forgot one ingredient so we had to buy a bottle for the time being. The guy behind the counter wanted to argue with us about the VG count and then blew his breath at us when my husband said "man, I'm just here to buy some juice." He was very cocky and arrogant as if we had no idea what we are talking about. Almost treated us like we were children that didn't have a clue what vaping even was. I'm going to assumed that because we are not covered in the same crappy tattoos that he was covered in and that we didn't come rolling up on a skateboard that he figured we were jumping on some sort of bandwagon. This was extremely unprofessional on his behalf. I run my own business myself and would NEVER treat my clientele in that manner.

Amazing juice great price and the friendliest employees. These people are very knowledgeable about…read morethe vape gear they sell and dont try to rip you off i actually spent less money than expected because they gave me quality products instead of the fancy things i thought i wanted

Had nothing but great experiences at Surterra FWB. Michael is always friendly and helpful…read more Pro: they are wayyyyy faster processing you in (even without a pre-order) than Truleive Destin. Con: they aren't taking credit cards so you'll either have to take cash out at a machine of your choosing (they have a machine but expect a 4 service charge) or you must use the CanPay app. Unfortunately using can pay you'll have to set it up, which takes 3-5 days to validate your account, so don't plan to use it if you haven't set it up and verified deposits) The con really isn't a big deal for me. I prefer their oil over Truleive, so it's no big deal.

I usually love going. Usually every one remembers me by name and it's always a pleasure to go in…read more There must be new management because I went in Friday and was treated terribly. She said she was the store manager. They have a policy to assist guests who ordered online first. I went in and only one person was behind the counter. There were two of us waiting It was not busy. Instead of helping those inline, they waited until people walked in and if they ordered online, they all went ahead of us. That's their policy, to help those that ordered online first. Finally, another guest asked if anyone else was working, she said, they are all in the back. When I questioned the policy, I was told that's their policy. I could have ordered online too, but chose to come in person. Why is the person that ordered online more important than the people who come in? The manager said I was being confrontational when I said that it kind of upset me that she kept calling people ahead of me that just walked in. Isn't my money as good as theirs? Plus, I took the time to come in, I could go anywhere, but I always loved going in and never treated so bad before. It honestly hurt my feelings because I didn't recognize anyone, and not the friendly experience as normal. And treated like a second class citizen. Hopefully management changes.

The new owner has really made this place 5stars great service good prices and great selection, He…read morelooks after locals and gives military 15% off

This place has the worst customer service. We got to our car and opened the new vape and both were…read moredead. We didn't even leave the parking lot and the worker wouldn't exchange them. Taking advantage of people by selling them multiple faulty products is pathetic.

This is my favorite vape store. When I first visited I was a total nube and moderately too shy for…read moreasking questions. The worker dude answered everyone around me patiently and knowledgeably. This place offers a military discount as well!

Their menthol spike flavor concentrate is on fleek. Only need one drop for a 5ml tank. Increased my…read morecloud also. I sure appreciate that very much ma'am.