One night my husband and I were out driving and we'd usually visit a smoke shop in Miami but after…read moredoing a search we found this one that was much closer to our side of town. The reviews had us hopeful and for a good experience to come. When we arrived no one else was in the store so we took our time browsing, familiarizing ourselves and chatting with the employee who was eager to help and answer our questions. We've been to a few other smoke shops but none as large as this one that was so well organized with the variety of products they have to choose from. We purchased what we came in for and a few extra things. The prices are comparable and the quality was exactly what we hoped for.

As a few others have stated in their reviews, Holy Smokes in West Pines just isn't the same as it…read moreused to be. I have been shopping at this location since it first opened. Have purchased numerous high priced items during that time. That will no longer be the case moving forward. My spouse mistakenly purchased a package of dry CBD and went back into the store less than 30 minutes after realizing she had gotten the wrong item and informed them that she hadn't realized the wrong item was handed to her as she asked for another variation of dry flower, not CBD. Long story short, the shop refused to exchange the item. I did not want my money back. I did not want to do business elsewhere. I simply wanted an item mistakenly purchased moments before (still unopened and sealed) to be exchanged for the item my spouse intended to purchase. Given the associate and manager had JUST sold the product to my spouse moments before, it's clear there is no consideration for customer service, particularly for those who have been loyal over the year (proof is in my rewards account history if the shop doubts how much I've spent there). As others have said, there are plenty of other options in West Pines where you won't be taken advantage of. Very disappointing given how much I USED to talk this place up.

Please watch out for an Argumentative woman who doesn't understand customer service nor does she…read morecarry any professional skills meaning lacking in active listening. Nasty attitude already because she had to get up for. The back and come do some work. I made a request and she proceeded to be petty and go back n forth. I even said this has nothin to do with you! I pray she's not the store owner but if she isn't y'all need to replace her asap lol. In fact I got someone who has ten times the better energy for a smoke shop with experience and not hyper sensitive to her job... PLEEEEASE let me know.

KAT is the best. Best smoke shop in the area I always come here for my goods. Come throughread more

A TRUE TOBACCO SHOP... A cigar smoker's paradise.. Huge array of cigars and accessories. You can…read moresmell the freshness as soon as you open the glass slider display doors that hold and protect these elite stogies. Prices vary with the quality of the cigar. Several really nice looking big ashtrays. They also sell empty wooden cigar boxes for $1.99.

Every time I walk in, this husband and wife team of owners greet me with the warmest welcome. The…read moreduo exhibits great knowledge about cigars and their origins. They keep the shop well stocked with great selections.

Hours of operations are wrong:…read more Drove all the way here, took an hour, only to be told they are close and open Monday at 10am.

Wow! This is the best place to buy a hookah supplies in all of south Florida! Went ahead to buy a…read moregift for a friend, got an awesome brand name hookah and supplies. Then I went on the internet on the sites I normally buy from and saw the prices on what we bought. This place was 60-80% cheaper depending on the item. Highly recommend

Decided to run in after work to look around. The owner was so nice and talked to my dad and I the…read moreentire time. Gave us recommendations, told us his favorite items, etc... Needless to say, I walked out with a whole lot of goodies for a GREAT price. I will be a regular. I am sold!

The environment and customer service provided when you first step in through the door is unlike any…read moreother business I've been to. Jah provides amazing service and great conversation. They have a very large selection and variety of products for any need you can think of, let alone they have the best prices and deals you could ask for. I personally would recommend this smoke shop no matter where you live, it's worth the drive for good vibes, quality products, and amazing music.

Great e liquid store! I've been to MANY e liquid stores and I use to produce e liquids. Tim at this…read morevapor shark is extremely knowledgeable in all things e liquid, devices, ingredients, processes, and everything else! I highly recommend this vapor shark for newbies and pros alike.

Horrible customer service. The guy up front on Easter has zero customer service skills. He can…read moreroll his eyes to the unemployment line! 3 stars because the decor and they had my coils.

This place is the best in the area! Very knowledgeable employees that work here, so don't be afraid…read moreto ask question. I needed a detox and I got one from here then unfortunately, it didn't clean me out and I spent a lot of money on it. I went to buy another and a kind employee gave me a discount because my previous one didn't work. I wasn't expecting that and it just shows that they care about people and helping them as well. The prices could be on the high end side but then again, this is the area! I am a proud customer and will always be, other shops leave a bad taste in my mouth but they do not!

Awesome shop very knowledge staff with a lot of selection ranging from hookah to dry herbs and…read moreconcentrates. Great prices also

Holy Spirit Water Batman! This place is massive and probably has almost everything you need to…read moresupply a restaurant or bar. Ain't gonna lie, you can push a cart slowly with your PBR 12 pack and spend a lazy afternoon sipping your way through the aisles. Prices are decent enough to make it your one stop shop. Lots of premium and lesser known items to choose from. Everything but food.

Driving over twenty miles to get a particular brand of wine says something about my…read moredetermination--or just my insanity, but I made it. The Pembroke Pines location had a noticeably more lively atmosphere than the Boca Raton location. The place was bustling with a constant stream of people walking in. It appears I arrived during the store's scheduled tastings aka mini happy hour at Total Wine. There were a few tables set up with samples of rum, liqueur, and wine. I tried a sample of a Dominican rum called E. Leon Jimenes 1903. It had a smooth taste with a slightly sweet-spiced flavor, and it would definitely get you turnt real fast. I also sampled a chocolate liqueur, but it wasn't as good as Baileys, in my opinion. To avoid losing focus on why I was here, I walked toward the back of the store where the wines were displayed. I looked intently at each brand of Moscato. There it was on the top shelf--Jacob's Creek Moscato. I breathed a sigh of relief while grabbing a bottle, then proceeded to the checkout, but was stopped by an employee at the tasting area. She had me sample three different wines; one was peach-flavored. I didn't get the names of the wine samples, but I really like the first one as well as the second. The peach-flavored wine was lackluster. I was contemplating getting another bottle of wine...Brain to self: Okay girl, you came all the way here for ONE bottle of wine, and you got it. Don't get caught up in this sales tactic... Head to the checkout... NOW! The cashier was friendly as she scanned my item and signed me up for their free loyalty program. I'm not sure I'd spend enough to enjoy the perks of the program, but I'll see how it goes. As of right now, I'm gonna head home and chill this bottle for later.

Will never get tired of this spot! Love the workers, especially my girl Allison love her energy and…read moreher kindness.

Excelente. The person that was there very knowledgeable and…read moregave us all the attention

Amazing place and staff Maya went above and beyond and her customer service were truly amazing…read more Very knowledgeable and skilled at her job. R. Stocki Chillax Mode

Best prices in this area and I'm always in and out. Not a ton of selection for their MJ products…read morebut less distraction. Easier to make a choice. They sell cigars in the back too, which is great. Purchased a cigar for my partner around Christmas time, so good place to get your fave guy a gift. One stop shop, very close to home. Can't be beat.