REVIEWER # 73
I am a huge fan of "good cocktails and good food", which was the reason I had my hopes high for Clough Club (that's their motto). They not only have delicious drinks but there drink specials are out of this world! They have weekly features such as: Monday: $6 Smash of the day, Tuesdays: Gin face, where they offer $4 big Gin shots and $5 Gin & tonic, Sundays: Make it a double by adding $1. The list goes on and on, I tell ya'!
I decided to head to Clough for their happy hour specials after a long day. I was excited to finally knock this place off my bookmark list; unfortunately, my experience was abysmal. Here's why...
They have a TV inside near the bar area-so you're able to watch the game. They also have a bar area with a couple bar stools. Cool atmosphere and vibe inside. Fortunately it was just me and a friend, and two other women during the time, so luckily this place wasn't fully packed to the rim, as I expected, but now I understand why it wasn't crowded after my terrible experience here.
Now, let's chat about the crappy service, shall we? First off, what's up with the bartender, though?! He was totally a douche and the most that I got out of him was barely a hello upon walking in. He seems to cater to his "own kind" (if you know what I mean). I must have come at a bad time because after being seated and ordering a drink and some food that was the only attention I received from him.I ordered a daiquiri as well as the "feature cocktail" of the night, since we were cutting it close for happy hour I decided to double up on the drinks. I specifically asked the bartender if I was able to order two drinks and he hesitated for a moment, but answered yes.
After I was approached with my future cocktail the bartender had about 12 of his friends coming to the bar and that's when service went completely down! They played blindfolded cocktail drinks, while the bartender sat at the bar area recording the events on his phone, totally forgot about me and my friends food order. After about 20 minutes of seeing the bartender having a great time and walking in and out smoking cigarettes, I decided to let him know that we were ready to close out-it wasn't as if he was paying attention to us anyways. My friend and I had yet to receive our food and I didn't even receive my second cocktail drink that I ordered! I walked up to the bartender and let him know I wanted to close out. He nodded at me but continued to video the excitement at the bar. After videotaping the excitement, he goes outside to take to smoke breaks. Really dude! Where is my food? He walks back in and goes directly in the kitchen to get our hot dogs and dropping it on her table. Dude, you didn't and never even washed your hands! Was up with that?
After 30 mins of waiting, we finally received our hotdogs-which were TOTALLY not worth the long ass wait. I was better eating a Japadog! The bartender literally places our hot dog plates and chips on the table with no napkins! Dude, was up with your server manners?? So rude! My friend even had to get up and ask for napkins. Shortly after-we receive our bill. So, remember that second drink that I ordered? It never came out! So when the bartender dropped the bill off, I had asked if the Daiquiri was on the bill. His response, "I don't know, check for yourself, is it on there". And walks away!!
Umm excuse me??
My friend and I were so disappointed! I believe I was more hurt than even disappointed. To have to give my money to a business establishment that is so unprofessional. Someone really needs to come and do a "Undercover Boss" on this place! I'm telling you, my bartender never washed his hands after coming in and out from outside (smoking a cigarette) as well as being on his phone the entire night!!
This place is beautiful on the outside and the inside but the service is shitty! Pass it up, you have been forewarned! read more