Our shower handle started leaking so we took it apart and found that we needed a new cartridge for…read moreit. We searched Menards, Home Depot, Ace Hardware, local plumbers, and no one could help us. We went to Voss Brothers and the staff was so helpful. They searched and found the part for us, ordered it and had it within 2 days. They truly know the meaning of customer service! We weren't even customers and they went above and beyond to help us. We will definitely give you our business again. Thank you for all of your help. Andy and Marlo Pape

Excellent service, honest folks. I have used their service before and will call them again when a…read moreplumber is needed.

Great folks at Alvarado - family owned and excellent service!! - CLread more

I needed a valve replaced in our bathroom and I was referred to Jones plumbing by a friend. It was…read morereplaced in a timely manner and it was at a great price. I am very satisfied with their service and I would highly recommend them.

Very prompt...fixed 3 plumbing issues in no 5ime! Very reasonably priced…read more **Highly recommend for mobile homes!

Don't hire rusty Martin he over charges and does crappy work and won't pass code he charged me 80…read moredollars to put plumbers tape on ice maker connection just because he was out of tape and charged my sister 225.00 for a sump pump fix just to use used pipes and drill a inch and a half hole worst guy ever takes advantage of people just because he has a gambling problem had to put a star because I can't post without putting star he's lucky to get that

My water heater finally broke down and called up Peterson Plumbing and they were to my house within…read more1 day of contact and had it all installed and hooked up in a little over half a day! Everything works great and they took time to ensure all the piping was uniform, secured, sealed, and just looking great aesthetically! Highly recommend using these guys if you are remotely close to the Fulton area.

Jake was kind, skilled, and willing to do what was needed to get us up and running again. He also…read moretook care of our belongings. I highly recommend Peterson Plumbing. Oh, one more thing. They are on the job as soon as possible after being called. Thank you.

This was the first time using New Way Plumbing. I am extremely satisfied. During the first time…read morethey came to the house to look at my water heater, they recommended a few different things to save me money. When they came again to install the new water heater, they drained and removed the old one and corrected some existing piping issues during the installation of the new one. They were both very knowledgeable, efficient, and stressed multiple times they try to keep costs low. They understand the financial situation that many of us are in. They were also extremely friendly and I felt very comfortable with them being in my home. I am very happy with the work they did and even after the conversations with Loretta about cost, I was still surprised how reasonably priced it was. I do not have enough good things to say about this company and specifically, Jerry and Loretta. I have some other issues with a bathroom sink and I will definitely being calling them again.

I contacted three plumbers to get an estimate on a job for our bathroom. The only one to return my…read morecall was New Way plumbing. They did an excellent job and were very reasonably price. They also wore face masks gloves and booties. They are pleasant to work with. They will be the only plumbers we use from now on! I had them install a water heater in the past and they were the best price of all plumbers we got quotes from.

We were having drainage issues in a home I moved into. BPI was recommended and Karlos came out. He…read morewas prompt, courteous and very knowledgeable with his profession. He accessed the problem and took care of it right away. We have had him out for a couple other things since and same experience every time. Definitely recommend

We were having issues with washing machine draining in to our tub and toilet. Called many plumbers…read moreand none were available. One did recommend BPI out of Morrison. I called them and receptionist said she would let Karlos know. He called me back quickly asking what our issue was. He worked us in that same day. He was able to do a pressure push in our clean out and then sent a camera through sewer line. Nothing major and able to do laundry again!!! Karlos was professional, explained as he worked to help us understand, and very friendly. Would and highly recommend his service and BPI.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.