1. Club Car Wash

    1. Club Car Wash

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    Lawrence, KS

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    Club Car Wash

    3.1 (14 reviews)
    Open 8:00 am - 8:00 pm

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    Rear Bumper paint scrape.

    I purchased a new car and signed up for Club Car Wash. After a wash during my first month, I noticed a line of paint had been scraped off the edge of the rear bumper with an area of multiple scrapes/scratches below the bumper on my SUV. I notified the attendant and he came and took multiple pictures of the damage and submitted my complaint to the company. I requested to cancel my membership that day, but he said that was not necessary as this does happen, but they can just back the brushes off when I enter the wash to prevent further damage. He said the company would be in touch about my damage claim soon. I received a call about my complaint a week later. After discussion with the representative, she denied my claim as she stated that their brushes were foam and could not cause my damage. I explained this was a new car, and I was certain the damage happened in their car wash. I asked to speak to her supervisor, and was transferred to that person's voicemail. I left a message, but received no call back. I called repeatedly for a few days, and finally connected with the manager. I explained this SUV has a slightly pointed shape in the rear, and I felt that is what led to the damage. I asked what evidence she had to deny my claim and she stated that my claim was denied since their brushes would not damage just the bumper but would damage all sides of the car. I asked to speak to her supervisor, but she said this was my last option for dispute resolution of this matter with Club Car Wash. I requested to view the videos from my visits to the wash and she said the videos are not released outside the company. I requested a refund of my money and immediate cancellation of my subscription. Customer Service said there would be no refund and their policy was to not cancel for 7 days after verbal notice, so I would also be billed for a 2nd month. I advised I would be filing a complaint with the Attorney General's office for consumer protection in Kansas. I also submitted a review on the Better Business Bureau web site, and I encourage anyone who has had problems with damage at Club Car Wash to read those reviews. I will not be returning to Club Car Wash.

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    2 years ago

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    Kendell P.

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    8 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Kendell P.

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    5 years ago

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    Kendell P.

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    2 years ago

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    Kendell P.

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    6 years ago

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    Kendell P.

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    4 years ago

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    Kendell P.

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    2 years ago

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    3 years ago

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    Kendell P.

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    5 years ago

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    Westside 66 And Carwash

    Westside 66 And Carwash

    4.3
    (27 reviews)

    They are competent, fast, friendly, and just wonderful. They are the best place to take your car…read more They are the only full service station probably in Kansas, most likely in the U.S. (they even hold the door open for women)

    Sunday afternoon and a friend noticed I had a screw in my right front tire. OMG! I commute for my…read morejob and had to leave my house at Dark Thirty the next morning. Could not believe my bad luck with the screw. I was panicked. What in the world was I going to do? Thankfully, my friend suggested that I take my car to Westside 66. I actually looked at him like he was crazy because it was a Sunday afternoon. He assured me they were still open. I have to confess that I did not entirely believe him. LOL. He said, "They can fix it in 10 minutes and it will cost you about $16." Yeah, right. So I headed Westside 66 and kept my fingers crossed. The cashier told me to pull around back and they would look at the tire. Honestly, within ten minutes... the tire was fixed and it cost $16. I could not believe my good luck on finding this place. The mechanic who worked on my tire was nice, professional and he knew exactly what to do to get me fixed. He did not waste time with small talk and he got me right on my way. The cashier was very nice and courteous. She, too, was professional and very helpful. I appreciate her guidance. I asked her if they had been busy and she said it was a slow day for them. It was hard to believe it was a slow work day because both bays were filled and other cars were lined up for service. I will definitely go back to this station for service. I had counted on being there for hours but it was quick, efficient, professional service. WOW. Still cannot believe my luck with this wonderful shop.

    Club Car Wash - carwash - Updated July 2026

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