DO NOT ENROLL. Horrible experience with scheduling for classes. Very limited classes. Rigid waitlist policies. There were numerous times I was not able to get into the classes I wanted even when following their policies. No flexibility for late fees even when it's because your bank account changed. No courtesy at all. Threatens to send you to collections after less than 30 says. Must to spend your money else where at a different facility. read more

Attended the free half-hour intro class instructed by Eugene. He's great as he provides clear instructions and at a good pace for a beginner. I came here to try this location out as they have various locations in the Bay Area, trying to decide which Pilates studio would be the best fit for me. Unfortunately, I won't be signing up with this location as they're classes are booked way in advance and sometimes I do not know if I'm able to attend a class with more than a week's notice so being waitlisted every time is not feasible. Not only is the availabilty of classes the issue, it's the incessant calls/texts from the business trying to get me to join! I've had to block them on my phone due to all the marketing calls/texts. I saw the reviews about the harrassing calls/texts to join and didn't heed caution. Lesson learned, pay attention to the multiple negative reviews, please! read more

I love this studio! It's clean, the coaches are great, and the people at the front desk are very nice. :)

Pro: - Booking through the app is easy if you're outside of the 12hr cancelation window. - Classes are pretty low impact so if you have pre-existing injuries it helps with the modification. - the instructors are good and you can feel the burn Con: - Took an intro class, and they push really hard to sell by offering to wave the initial fee and giving you 20% off your first month, but you must committ to 3 months or else you're faced with a $100 early termination fee. Note: offer expires when you walk out the door. - if you're within the 12hr cancelation window, good luck getting ahold of someone to ask to switch classes. you're going to have to physically go there to ask and hope that the class you want to switch to is available. - I've attended several classes where the app said there's a waitlist, but when you attend the class there are still 3-4 reformers available... - almost all morning and evening classes have waitlist. - very little weekend classes available unless you book in advance read more

The rating is for the Instructor. The free 30-minute intro class by Instructor Christine was enough for me to sign up for another. I checked the schedule and majority classes are WailList only a week out. I placed myself on the WL and know you must be paid in advance to be on the list. You are emailed the morning of the class day, informing you are in the class. This particular class on Saturday was Christine, she taught the intro. As this was my second class, I informed her. Most of the time during the class she stayed at the front and did not come around to check that I was performing the Reformer correctly. I even gave her eye contact with a puzzled look and unfortunately she doesn't understand body language- I looked around at others to see how to perform an exercise. I could have hurt myself if I wasn't careful - it leads me to believe this Studio lacks in the safety of their customers and yes I signed a waiver. I counted she walked around 4 times during the course of the 50-minute session. Yes I received a "meh" workout and I've heard there are challenging and engaged instructors at the Daly City studio. The Front Desk staff are friendly. The Studio is clean. read more

Club Pilates - Studio- 12 reformers! - Pilates Near Me - Daly City, California

This business is a scam. The staff are very unprofessional, and have harassed me and my friends for MONTHS! Despite telling them to stop calling, texting, and emailing me dozens of times, the Club Pilates staff continue to do so shamelessly. No one wants to go here. It's brand new and the reviews are horrible! They overbook their tiny studio and cancel appointments to fake being in demand. Then they call, text and email you about 70 times begging you for money. They have removed my previous reviews with photos of the phone calls, texts and emails so they can continue to scam people. You will pay for a monthly membership and never get a time slot. Then they will harass you with phone calls and texts begging you to come in at the times that were falsely claimed to be full. You can literally go to ANY other Pilates class anywhere else. This place is horrible. I've blocked them on everything, and even reported them to the BBB. It's illegal to continue telemarketing and emailing after someone asked to stop calling and unsubscribed from marketing emails. The harassing marketing calls, texts and emails never stop. read more

I was very curious about Pilates reformer classes and saw that Club Pilates offered a free trial class. Trial classes are only on Sat afternoons or Wed evenings at the moment. It's best to call the studio and get on the waitlist. I enjoyed the intro class with Lea. She was friendly and clear with her instructions. We got to use the reformer machines and other equipment to give us a taste of what the full classes are like (and also to learn the lingo). I signed up for the unlimited membership immediately. Lauren and Sandra explained the details of the different memberships very clearly and also mentioned the 12 hr cancellation policy. I downloaded the app right away and was happy to see that it is very user friendly. A lot of classes are often full, but if you book the classes early, you should be able to get the class you want. Don't let the waitlist scare you-- People cancel and spaces open up all the time. Just remember which classes you are booked for and which ones you're on the waitlist for. The studio is clean with cubbies to store your belongings plus a water station. There's also merch you can buy as well as sticky socks (required for class.) I love how all the instructors have their own teaching style. It makes the experience more fun :) After coming here 3x a week for 3 months, I feel stronger, am more toned and have more energy than I did before. So thankful I found Club Pilates read more

I need to change my rating because they're so inflexible with charging fees for cancellation. I had two early in the morning classes booked but tested positive for Covid and asked if they're able to waive the cancellation fee and was told no. Please be more flexible with this policy because health issues cannot be predicted from the members' end. read more

I recommend this place but I had to figure out a system so that I could actually get into class. All the reviews here are true: - yes classes are support hard to get into -the late cancellation fee can really stick it to you since you need to cancel 12 hours in advance and this sucks if you were waitlisted and didn't realize you would get into a class last minute I have the 4 sessions a month and even though initially it was challenging to get into a class, I found that booking ahead really helped. Also, checking the night before I want to go to classes was another way of getting into a class-many times people who have an unlimited membership cancel the day or night before and you can see openings there. Also, if the waitlist is 1 person deep, there's a very high likelihood that you could get into that class, and if you really want to get into a class, you can just show up and if people don't show up 10 min after the start of class, you can take their spot. That tactic has been 50/50 for me-I sometimes can get in but have only tried that when I had an open schedule. In regards to the instructors, I would say the most challenging classes I've taken have been with Eugene. He really pushes people in a supportive way, although I do wish he could focus a bit more on form. I find Karen's class to be the easiest for me, but I do notice a distinct difference in how she emphasizes form to prevent injury which is really great. Kerry has also been a great balance of form and challenge. But I haven't had a bad instructor per se. Hopefully that helps you get into a class, and u do hope they add more reformers into the space; it would be awesome if they could have more classes! read more

New studio that just opened late April 2024! I was really excited when they opened one up in north peninsula (the closest one to me before them opening was San Carlos' location). The location is perfectly situated on the outside of Serramonte next to Target, which means plenty of available lot parking. The studio itself is clean, with fresh and new equipment, and experienced instructors and friendly staff. I've enjoyed all of the instructors that I've taken so far, Eugene, Thalita, and Cecille have been great! I will say that I got in early and so have been getting into classes without problems, but I can see why there are so many negative reviews due to people not getting into classes. Because of how new things are and how many memberships they onboarded, it really is booked full 3-4 weeks out. It's to the point where I feel scared to have schedule conflicts with my classes and not being able to reschedule (I have to commit to classes that I booked 3-4 weeks in advance). It's tough right now, but definitely see people falling off after the initial 3 month commitment. So don't be too discouraged, I am hopeful it will get better, especially with the new San Mateo location slated to open some time this year. read more

I was looking for a pirates place and attended a intro class. I was having shoulder pain and my friends recommended pilates to help stretching. I enjoyed my intro class with Christine, she was very good at giving instruction and I didn't feel lost for my first class. The only down side is it is quite expensive and I m unsure if I will keep my membership. read more

The club manager is a joke, unhelpful and rude. The worse customer service skills ever. There are better clubs around than this.

DO NOT ENROLL!!! Management and their ridiculous fees are unbelievable. Classes are always full and it's just a negative experience there. There are so many other clubs much better than this. read more

The new Club Pilates in Daly City has finally opened. I signed up as a founding member about 3 months ago. Today, I attended their intro class for the club's soft opening. This was my very first pilates lesson and thankfully, the instructor was very attentive, so I felt as ease. I am very impressed with the cleanliness of the club. All of the staff there are super warm and welcoming. The retail store has some great product offering, so I bought three pairs of very cute grip socks there. I am so excited to be attending their future classes. A few notes worth mentioning 1. Their sign is not really in place yet as you drive into the mall, so it can be hard to find, It's exactly between Target front entrance and MOD pizza 2. They are not ready to accept cash or Apple Pay etc so bring credit or debit card if you plan on making any purchase 3. The class schedule filled up pretty quickly so commit yourself and sign up for the classes you would like to attend early. read more

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I was hesitant to join this Pilates studio due to living with a chronic illness. I've struggled for years to find a form of movement that supports my body instead of working against it. When I started I could barely walk, couldn't do much movement, it was intimidating. Now, I'm in class performing all movements with minor to 0 accommodations. Club Pilates has been life changing. The instructors are incredibly knowledgeable and compassionate. I have been taking classes with Eugene and Thalita for almost a year now, they meet you where you are and guide you with so much patience and encouragement. They make me feel heard and seen. The front desk team is just as wonderful, always welcoming, they remember you by name. Club Pilates has become more than just a workout, it's a space of healing. I encourage anyone with health challenges to give Pilates a try read more

I signed up for classes on May 31; since my wife started taking some classes. I went for complimentary class and I like the dynamic, so I signed up for a once a week membership with a three months commitment. What they failed to tell Len before signing up is that any class I was interested I will be place on a wait list. At first I didn't see this as a problem, but my schedule only allowed me to attend classes Friday afternoon and weekends. Every time I tried to sign up there was a huge wait list and I could not get any class. I emailed management to complaint about this scam and I asked if I could transfer my credits to my wife, who has more flexibility with her schedule than (8 of them)at this point. The name of the person I spoke was Alek and he/she rejected my request regardless of the proof I was presenting. They had sold me a membership for services they couldn't delivered. They were not honest at front and that is a bad business practice. I am attaching some of the wait list for this business. The only thing this person offer me was an extension to use my credits past the expiration date. He gave me til the end of October. This didn't help because all the classes I was interested and could attend were taken; including weekends. What I heard was that this company signed up more members than that they can handle. They only open half day Sundays. I felt ripped off. I spent $129x 3 and I had only used one classed. I decided to booked classes that I knew I couldn't attend, so these thieves didn't keep my 12 credits. DO NOT sign up for any membership with this club. You will regret it. Both my wife and I cancelled our membership and I am Very angry to know that buainess like this still exist. I will file a complaint with BBB in San Mateo County so they don't continue stealing money from members like me and many others In all fairness the staff who work at the club are very nice and amiable read more

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DO NOT waste your money here! They're greedy. Totally oversold memberships. Only has a capacity for 12 people in each class. I totally regret signing up. I've only been able to get into one class this month which is $200 down the drain. They said it would get better the second month... NOPE. Still on waitlist #5 or #6 for all the June classes. One star for the facility being clean Another star for the instructor Eugene he has good energy read more

I like the location but it is difficult to book for a class that you want. You always end up on waitlist.

While the classes are great, customer service is severely lacking. I've tried calling the studio about half a dozen times in a span of a year and no one ever answers the phone. Everything is done through emails. While there are plenty of parking spots, sometimes you get stuck entering the mall (after exiting the freeway) cuz of various issues like Blackfriday sales and fire trucks blocking off part of the parking lot. This happened to me twice and each time caused a 20-30mins delays, which led to me missing 2 classes. Additionally, there is little flexibility in switching classes on the day of. I signed up for a 4pm and on that morning, I saw that several spots opened up for the 3pm class. I called the studio to see if I can switch by phone because I can't do it via the mobile app without forfeiting my class credit due to their 12 hour cancellation policy. I ended up emailing them, but not only did they responded a day later, they told me they won't switch me. I would have to late cancel the 4pm class, and buy another class credit for the 3pm one. Lastly, I finally had enough and decided to cancel my membership. I emailed them 3 days ago and followed up once, I have yet to hear from them. read more

My partner recently joined Club Pilates and has been extremely disappointed. There are hardly any class availabilities, making it nearly impossible to attend sessions. She feel baited into signing up for a membership she can't use. This experience has been very frustrating and disappointing. --- read more

I have the unlimited membership and have been taking classes regularly since they opened in May. I absolutely feel the difference, I used to have lots of aches and pains in my joints and muscles and once attending these classes my aches and pains are gone. If you consistently check the app, your chances to get your classes are good. The girls are the front counter are very friendly and the instructors are very professional and knowledgeable. read more

I regret signing up for club pilates. Booking classes are too difficult. I cancelled my membership. They cancelled my last class without informing me and couldn't tell me what happened. Stay away! read more

I wanted to like this studio. I read all the reviews on yelp but I still questioned how bad 8 classes a month can be. I dropped in to ask about the studio as it was conveniently next to target and so close to home! Membership pricing were roughly $10 cheaper to others but they have $150 enrollment fee added to your first month. A few days later I received a promo text to sign up 10% off my first month and a waived enrollment fee. The trade off was to commit to three months. I signed up on oct 24th for 8 classes package. Signed up for Tuesday and Thursday 9am classes. On oct 30th at 7pm i received a notification that my nov 1st thursday morning class has been canceled due to instructor out sick. On nov 6th at 9am i received another notification that my nov 7th thursday morning class has been canceled again. So now i have 6 classes left to take before they expire in the remaining 2 weeks. Today is nov 8th. I saw an opening for 1:30pm class so i immediately grab it. At 7am i saw another spot opened up for 8:30am class. I called the studio right away to ask if i could trade my 1:30pm to 8:30am class so people in the waitlist could grab the class in the later day. I didn't want to take the spot since i wasn't sure i would be able to cancel my 1:30pm class. Called the studio since 7:45am till 8:10am but nobody answered the call. I walked in to the studio at 8:15am to ask if i could switch classes as there is still one spot open. The receptionist told me they have STRICT studio policy and no changes can happen 12 hours before class. She then insisted she can help me sign up for 8:30am class but i would lost a class if i didn't show up for my 1:30pm because of their 12 hours policy. I showed up to a class that still has a spot open 15 mins before the class starts but I would be forfeiting my later class if I didnt show. Please do understand 1:30pm is a more popular time with people still on the waitlist! Absolutely horrible customer service. They rather have an empty spot in class rather than to bend their strict policy. I like the classes. The instructors are great. But i have also never had a bad instructor at any other studios. This sucker signed up for 3 months with 30 days written notice to cancel so best believe I will be going to my 1:30pm class later today and the remaining classes i have left. I have also emailed my written notice to not renew my membership so I could be free from them after January. Pleaseeeeeee dont make my mistake. I am stuck until January but you can choose to not make the same mistake. There are ALOT of great studios in the bay area and this one is just not worth it. read more

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I regret signing up into this club. It is my first time to write a review here at Yelp and I just wanted to let everybody know that this is a very bad company. It's a scam and they will ripped you off. Employees in this location are nice but not helpful and flexible with charges in late cancellation fee even with reason is valid. Billing office not disclosed. Too many errors in billing which charge automatically. In addition to late payments not paid, you will accrue additional $20 on each fee that is late. Do not come in this club, I'd rather stick to Crunch which is in the same area. read more

Great Pilate reformer classes & the instructors are very helpful. Wish the classes have shorter waitlists. read more

Sadly very disappointed. I signed up for a 4 classes/month membership on the spot after taking an intro class during opening week. Pilates had always been something I wanted to try, and I actually really enjoyed the classes here. Don't get me wrong, the staff and instructors are AMAZING but... Like the other reviews state, they definitely took on more members than they should have. It's very difficult to sign up for classes, with there only being 12 spots every class and only 1 room to hold classes. Every time my credits would renew for the next month, I would immediately schedule to secure a spot. As difficult as this was for someone with only 4 classes/month, I could only imagine the challenges of those with bigger memberships. The worst part is trying to reschedule when every class within your billing month is full and you have to go out of your way to request an extension of credits due to it. Overall, the trouble of finding classes for the price I was paying was not it for me. As a former gym worker, I knew to read the policies and scheduled 30+ days in advance to cancel my membership right after the 3 month initial term ended. I didn't want to pay the $100 cancellation fee, so I waited out the required commitment. In that time, I loved the classes I took, even if I was only able to take 9 out the 12 that I should have had. It's honestly a shame that the studio is too small to accommodate its MANY members and the great classes it has. I had high hopes signing up, but unfortunately, I don't see myself coming back. read more

They are not flexible at all if you miss a class. You lose your credit and you cannot make it up even if you find a class on the same day. Once you're booked, you must go to class. if for any reason you can't go, they don't care. You will lose your credit. The staff are nice but unfortunately they have to enforce these very strict rules. It's a shame because I would love to continue my membership but with these strict rules it's not worth it. Be aware. read more

I wanted to sign up for this place, but I can NEVER find a class that isn't booked up for after work hours after 3

The instructors are great but I wouldn't recommend it. It's a total waste of money. I couldn't book a class that works with my schedule. They have already taken my payment for the month of June and I was only able to book 4 classes (that was available). If I hadn't called, I could have lost 4 classes. They offered to extend it thru 7/7 which means I have to take the classes that are available. I totally regret signing up. read more

really disappointed in the overall customer service here. I preemptively joined and bought an unlimited membership ($200+) before this location even opened in April, and unexpectedly found out i was pregnant just a few weeks before they opened. i took classes and loved it up until about 6 months in my pregnancy, and then was unable to use the reformer anymore. i had gotten charged for another month on 6/29, and on 6/30 requested to cancel my membership once i saw the charge go through due to my pregnancy. the manager insisted i would have to pay for a whole other month - to be charged on 7/29 "since they have a 30 day cancellation policy ". i was just one day shy of this and without a doctors note (which thankfully i was able to provide) they were going to charge me again. its extremely disappointing as i definitely would've rejoined after i had my baby, but because of this experience (and especially with how expensive the membership is!!!) i will not be. it is also EXTREMELY hard to get into any classes - you have to schedule at least a month in advance to have any sort of chance. read more

Well, so I paid them $450 which included a private lesson. All up front of use. They never booked my private lesson and they got 2 months of membership - without fulfilling their side of the contract. I am now filing a chargeback with my Visa issuing bank. As their contract has ended. Bad operation -- both purely run and on the edge of being fraudulent. Don't buy in. read more

For the love of god do not get a membership here, especially if you have to give a three-month commitment like I did. It is a waste of money and is designed so that they not only get your monthly subscription $, but they also get to collect a bunch from you in late cancellation fees. Classes are completely booked weeks in advance, so I have been waitlisted for every class I've signed up for. I got the unlimited membership and could not get into any classes for the first two weeks, and could only get into 3 classes for the second two weeks, so I paid $207 for 3 classes which is roughly $70/class. In two months, I have paid $414 in membership fees (not including late cancellation fees) and have only been able to attend five classes. Also, there is a 12-hour cancellation policy and they charge $15 for late cancellation and $20 for no-shows. So since you have to commit to a class three weeks in advance, it's very easy to to incur the late fee if things in your schedule change. Recently, I was on the waitlist for a class I didn't expect to get in (I was #8 on the waitlist and there are only 12 spots in each class), and didn't think to remove myself from the waitlist. However, I made it off the waitlist within 12 hours of the class and immediately tried to cancel, but it wanted to charge me the $15 late fee. I called the studio and explained the situation and that I was sick so I couldn't make it, but they just told me I should have removed myself from the waitlist before the 12-hour cancellation window. They have zero flexibility or understanding. So you could literally make it off the waitlist within minutes of the class starting and if you don't have time to make it there, you'll be charged a fee. Another frustration: the app usually sends a reminder push notification 1 hour before the class. One day I was fully dressed and ready to attend a class I thought I signed up for, but I did not receive the reminder notification, so I checked the app thinking maybe I was still on the waitlist for the class or got my days mixed up. I saw that I was not signed up for any class, so I cursed the air and went to the gym instead. I received a $20 no-show fee that night. So I have no idea what went wrong, but it certainly was not on my end. I called the studio to explain my frustrations and was told that the policy is what it is and that I could email the studio a 30-day notice if I want to cancel my membership. So I emailed and specifically asked for a refund of the $20 no-show fee for the class I was not signed up for, but they responded that cancellation fees are automatic and the studio is unable to waive it for any reason. The studio happily accepted my cancellation notice without any attempt to resolve my issues, but of course they let me know that I would still be charged $207 for the third month that I committed to when I signed up ;-). I am currently waitlisted for 14 classes and enrolled in 1 class for the third month (you can book up to 15 classes at a time), so it will be interesting to see how much of my $207 is wasted in the last month of my membership. In all, it seems like this is really just a cash-grab with zero consideration of customer satisfaction. They oversell on memberships to lock people in for three months without any concern that there aren't enough available classes to make the membership worthwhile. As far as the actual studio is concerned: the studio is clean and I appreciate that the instructors give everyone wipes to wipe down the equipment after every class. I also like that there are some amenities in the tiny bathroom. I once forgot a hair tie, but was relieved to find a small jar of them in the bathroom. There are no locker rooms or changing rooms. It is literally just a single bathroom with a sink and toilet that you have to wait in line for, so I found it easier to change in my office after work before going to the studio. There are open-shelved cubbies near the front desk where you can put your personal items. I am really disappointed that this studio did not work out for me. I was so excited when I saw that it was coming to Serramonte Center because it is walking distance from my house and I can go shopping in the mall after class. I understand the cancellation policy is necessary to prevent people from signing up for classes they don't intend to attend, but some flexibility for certain situations would go a long way toward customer satisfaction and retention. If the studio had just waived the $35 I specifically called about (I have paid much more in fees that I did not complain about), I would have been willing to stick it out until all the other members cancelled after their three months terminated, in hopes that classes won't get so full so fast. Alas, we will never know. read more

As others have mentioned, this Club Pilates location took on more members than they can accommodate. After the grand opening the classes fill up quickly and the waitlist can be long. Waiting it out sometimes works, but it's not always a guarantee. That was still true even a few months after it had opened. The instructors have a great vibe and are helpful during sessions, and the facility was still well-maintained even after being open for a while. My friend and I managed to take one class together, and it was a lot of fun with a buddy, but it's been disappointing that booking together was so difficult due to class availability. It's hard to give more than two stars when paying for a membership I can rarely use felt more like a waste. In the end, my friend and I both decided to cancel the memberships we purchased. read more

They oversold memberships. You can't book that far ahead to make sure you get all of your credits for the month used AND not be waitlisted. Every class is filled up so quickly that there's a 90% chance you will be waitlisted. Not worth it. read more

Classes are constantly full and waitlist is up to 8 people so far. Impossible to book classes especially if you plan to go after work and can only reach manager through email regarding membership cancellation. read more