I do not recommend this location due to the extremely poor customer service I received from the…read moremanager, Neijah Cox. On May 26, I purchased a three-class package. All three class reservations were made in person at the studio, not through the app. Today, I arrived for what was supposed to be my third and final class. Upon arrival, Neijah informed me that I was not enrolled in the class. I responded, "That's fine, can you book me into the next class?" Neijah then told me that I had no remaining classes or points on my account and that I would need to purchase additional classes. I explained multiple times that today's class was my third and final class, and I asked her to review my account to verify that I had only attended two classes. After checking, she claimed that her system showed I had cancelled classes, missed classes, and therefore had no remaining classes available. She repeatedly told me that I needed to buy more classes. I explained at least four to six times that I had never cancelled any classes and that I had personally booked today's class at the studio after my previous session. I suggested that either the system or the employee who assisted me may have entered something incorrectly. Unfortunately, it felt as though Neijah was not listening to anything I was saying. Rather than investigating further, she simply continued repeating what the system showed. At no point did she attempt to look deeper into the issue, review the reservation history, determine who helped me make the booking, or otherwise investigate what may have happened. She showed no interest in resolving the situation. What made the experience even more frustrating was that I knew I had not attended a third class, had not cancelled any reservations, and had not even redeemed the complimentary shake that comes with completing the three-class package. None of that seemed to matter. Her response remained the same: "The system says you cancelled classes, had no-shows, and have no classes left. You need to buy more classes." The situation then escalated unnecessarily when she threatened to call the police if I did not leave the premises. At that point, I began recording the interaction to ensure there was an accurate record of what was being said. I asked why I was being told to leave when I was simply trying to explain the situation and seek a resolution. After returning home, I checked my email and discovered what had actually happened. My class was not scheduled for 7:15 a.m. as I believed--it was scheduled for 9:35 a.m. All Neijah needed to do was thoroughly review the reservation details in the system, and she would have seen that the class existed but was scheduled for a different time. Instead, I was subjected to an embarrassing and completely avoidable experience. I printed the email confirmation showing my 9:35 a.m. reservation and returned to the studio to provide proof. When I arrived, Neijah again told me to leave or she would call the police. I left the printed confirmation on the counter and departed. This occurred at approximately 8:30 a.m. Then, at 9:09 a.m., I received an email notifying me that my 9:35 a.m. class had been cancelled. The entire situation was handled terribly from start to finish. A simple review of the reservation details could have resolved everything in minutes. Instead, I was repeatedly told to purchase more classes, treated as though I was at fault, threatened with police involvement, and ultimately denied the customer service and professionalism that should be expected. I have recordings of the interactions because I felt the situation was being misrepresented, and I am currently attempting to contact the owners or someone above Neijah in management to request a refund and formally address how this matter was handled.

Barry's Burlingame was one of the worst first-time gym experiences I've had. (And that's saying…read moresomething since I recently tried 7 gyms in the Burlingame/ San Mateo / Millbrea area). I showed up 5 minutes early and instead of focusing on onboarding or safety, the staff prioritized forcing me to create a marketing account and hand over my email before class. Nobody asked about **my knee pain** or offered workout modifications like Basecamp or Burlingame Fitness did. I was thrown into a dark room mid-class with no idea where my station was, what weights to use, or even how to start(!) the treadmill. And yeah, they care so much about "safety" that they wouldn't have cared at all if I'd missed the warmup. A large class of 20+ made it impossible for the instructor to notice I was struggling. I had to stop multiple times just to change weights and restart. Change weights and restart. In the end, this was a complete waste of time, while the whole experience felt like corporate lead-generation and profit mattered far more than the safety and success of new members.

(This review is only for the V3 location)…read more I can't believe I haven't written a review yet! I've been a member for over a year and had switched over from a different pilates studio. I was impressed with the reformer machines and everything was always so clean. What sold me was the 60 class deal. It was much more affordable than what I was paying at the other studio. I love having the flexibility to sign up for classes when I have time. I was even able to bring my hubby with me to class (text to arrange an extra booking) Bookings done on the MINDBODY app. I believe new classes get posted every 2 weeks. If a class is full, join the waitlist! There's a high chance you'll eventually get in! My favorite instructor is Kimi- she's clear with instructions, gently corrects our posture when we're a little off and challenges us. She also offers modifications depending on our comfort level. If you like extra spicy classes, definitely book Kylie's classes!! Vennu is more than just another pilates studio- they host fun events and the community is really welcoming. Follow them on Instagram for latest updates and special events!

The owner told me they have a promotion deal where there is no expirations and it's a 1 time…read morepayment of $595. I decide to purchased the deal because I enjoy the class. Everything went well until they charge me again 4 months later. I texted the owner about it, no replied. I called them back to back. It took them awhile to answer my call. I was told they will refund my money back to my credit card. I've been waiting for couple days to see the return. Still no refund or pending refund. I had to call my credit card to dispute the charge. There was a comment from a past customer saying if you get on the owner bad side she will terminated your account. She was right. All my remaining 35 + passes that I haven't use yet are no longer on my account. I have to take a loss. I feel like it a waste of time reaching out about it. What's the point when she will remove my passes again. The promotion deal i brought No expiration FAMILY Sharable Combo 60 classes VENNU 1-2-3 $$595 Reg price is $710 Since you paid a portion we would just apply the difference.

Joined not too long ago and immediately had such a great two days that I joined that same week. The…read morecoaches are passionate about what they do, they check everyone's form (obviously as best they can especially with a full class) and will make suggestions, corrections, help with modifications, and know exactly how to push you without turning you off to working out. Ive tried Orangetheory, used to do yoga sculpt, went to the bay club, but nothing compares to my experience at F45. Highly recommended to anyone wanting to get stronger!

Was in love with this place when coach Amiee used to run it. Havent went back since she left and…read moreheard new management has taken over. Great trainers. Lovely people. What a great community! My favs are Leslie (my eternal dance partner), Sofia and Caleb. Everyone is so caring and supportive. They cheer you on, push you when required and also correct your form. Thank you F45 for showing me a great time and working with my fitness goals.

We love Basecamp!! My SO and I were first introduced to BC in Burlingame. I usually HATE working…read moreout--so that in and of itself can tell you how great BC is. When they opened the San Mateo location, we were super stoked! Pros of this location: - Free parking! - Overflow room for busy weekends My SO and I have different opinions on if the room shape at SM is more beneficial than the BG location. Nevertheless, the coaches and employees are all so sweet and helpful. The space is new and modern. All types of people are welcome here!

I'm not the most fit person. I actually struggle with working out. I injured my knee in November,…read moreand honestly, I just used that as an excuse not to work out. Truthfully, I was scared and babying my knee, and I started to gain weight. I joined ClassPass to try out different studios and gyms. I had actually tried Basecamp back when it first opened in Burlingame, and it terrified me--but I decided to give it a second chance, and I'm so glad I did. I took my first few classes through ClassPass and eventually decided that when my membership ended, I was going to sign up and become a member. Wendy was amazing at explaining everything thoroughly, and everyone there is so welcoming. They even knew my name before I knew theirs--it kind of felt like Cheers: "Where everybody knows your name" (lol). Every single coach I've interacted with or taken a class has been nothing short of amazing. Jerileen, Lacey, Alicia, and Angeline: they'll never know how much they've motivated me and how much of an impact they've had on my health, fitness, and recovery. I'm so glad I joined--and you should too. I've also taken a class at the Burlingame location, which I loved as well. They were just as nice. It just happens that the San Mateo location is on my way home or to work, and I really like the vibe and how welcoming it I am down 10 pounds since I've joined my biggest advice don't feel overwhelmed become friends with your neighbor or your partner and they can guide you. Everybody's pretty nice.

Found this place on ClassPass and after a couple months, I decided to stick to just this studio!…read moreThe one difference I notice w ClassPass is that you can choose your machine w the Criminal Fitness App, whereas ClassPass will randomly assign. The studio itself is lowly lit and is great for getting focused. It's clean and the instructors are generous w the wipes. The equipment is excellent and new. They also have pull-up bars and wheels for more dynamic calisthenic exercises. I also love how their memberships include a guest so I can bring a friend or my husband once a month! I love the lagree mixed with HIIT. Lorene, Riss, Jackie have all made the classes super challenging in their own way. I am always testing something new in my body I never have before. Love it!

I LOVE criminal fitness! I've been going a couple times now & got their membership recently. It is…read moreLagree, megareformer Pilates studio. It is slower than regular reformers and IMO harder! Theres only 12 machines, and theres one teacher machine in the middle that's elevated so everyone can see. This studio is clean, has great equipment, and the design is so cool (cool lighting)! The toilets in the bathroom are also heated. I love Lorene (main teacher), Riss, and Rich! They are very knowledgeable! I love the energy and community here too. Thanks for kicking my butt every class :)

I've been coming to this F45 location for almost a year, and I absolutely love it! The instructors…read moreare fantastic--knowledgeable, encouraging, and genuinely caring. The community here is really welcoming; it feels like everyone supports each other, which makes every workout even more enjoyable. The studio itself is newer, very open, and super clean. Equipment is well maintained, and the restrooms are spotless and include showers, which is a huge plus. It's located in a nice strip mall with plenty of parking, making it convenient to get in and out. Overall, this F45 has everything you could want in a fitness studio: great people, excellent instructors, top-notch facilities, and a supportive community. Highly recommend!

I have been a member at F45 Burlingame for almost 2 years (and have taken nearly 400 classes) and…read morehave really enjoyed my experience over the years. The programming is excellent, the team is great, and the community is one of the best around! The coaches do a great job of challenging you, encouraging you, and making sure you are lifting/moving with proper form - even in a large group setting. You can tell that the team genuinely cares about the community and are passionate about what they do. The studio is large, spacious, clean and well maintained. With a long history in fitness, I've been really able to build muscle and achieve my fitness goals over the past 2 years, all thanks to the team at F45 Burlingame.

I'm so happy I found Vennu3 for pilates reformer classes. The owner is super nice and responsive…read morevia text. V3 is really clean and is a beautiful studio in general. They offer different class packages and have different level classes. Classes are fairly easy to book through an app. Pro-tip: follow their IG stories to find out when their next schedule will be released. And get on the waitlist if you see a class time that works for you. I usually get in! I've take classes from Kylie, Kimi, Natasha and Suzy before. They each have their own teaching styles. Take Kylie's for a spicy burn! Kimi is my far so far- great challenge! Natasha is great at gently correcting us and Suzy was really gentle with the stretch and release class. Highly recommend!

Thank you Kylie for an amazing class! She hosted our team and we left sweaty and sore! Was a great…read moreworkout

I have been attending this F45 location for almost a year, and among all the options on Class Pass,…read moreF45 has been the most approachable. The model of having the screens showing the exercises, the demo from the instructors at the beginning, and their coaching during the class make this a worthwhile exercise. While the routines here don't feel as intense as the Burkingame location, you absolutely will get a workout. And any class with Dionne or JR will be a great time. Showers, changing rooms, 2 bathrooms, water filling station, lockers (bring your own locks) all available. San Bruno parking has an awful system and aggressive enforcement, so don't forget to pay.

I've been going to F45 on the unlimited pass since last November. I used to do Orangetheory…read more(founding member at San Mateo), spin/TRX at Wheelhouse, Pure Barre, boot camps, and personal training--so I've tried it all. F45 gives me a great mix of similar HIIT-style workouts, but in a more fun, community-driven, and cost-effective format. I love that there are separate cardio and strength days--it keeps things balanced and never boring. Compared to OTF, F45 feels more well-rounded. I do sometimes miss machines, so I'll take a day or two to hit the gym, but F45 is my main workout. This location is conveniently located close to 280/101. It's spacious, clean, the equipment is well maintained and the coaches are always upbeat and supportive. The unlimited pass is also flexible and lets you visit other studios which is convenient when I'm running late from work or traveling. I've checked out F45 in SF, San Mateo, Burlingame, Pittsburgh, and Newport Beach Highly recommend if you want variety, structure, and a strong fitness community.

Amazing and fun experience! I love going there. Great classes and staff. Highly recommended!read more

Love working out at HOTWORX! The workouts fit my schedule perfectly, and I've already noticed…read morebetter energy levels. The infrared sauna adds an extra boost, and every session leaves me feeling refreshed and accomplished.

Barry's Burlingame was one of the worst first-time gym experiences I've had. (And that's saying…read moresomething since I recently tried 7 gyms in the Burlingame/ San Mateo / Millbrea areas). I showed up 5 minutes early and instead of focusing on onboarding or safety, the staff prioritized forcing me to create a marketing account and hand over my email before class. Nobody asked about **my knee pain** or offered workout modifications like Basecamp or Burlingame Fitness did. I was thrown into a dark room mid-class with no idea where my station was, what weights to use, or even how to start(!) the treadmill, while the oversized class made it impossible for the instructor to notice I was struggling. I had to stop multiple times just to change weights and restart. Change and restart. In the end, I lost the class credit and time. The whole experience felt like corporate lead-generation and profit mattered far more at Barry's than the safety and success of new members.

I've been incredibly happy to join the Basecamp community. Their 30 days for $60 deal is what got…read moreme in the door, but after those 30 days, I wasn't ready to quit! The workouts are varied and challenging. Each day of the week is dedicated to a different part of the body (legs, upper body, core, etc.). The coaches are motivating and great at both correcting form and offering variations for moves that may be difficult for people with knee or other issues. Shout out to Coach Euni! Her classes are always the most intense and leave me feeling spent in the best possible way! The front desk staff are incredibly friendly and make an effort to learn your name so they can greet everyone personally. Great gym! Highly recommend!!