I have been a member since January 2021. I (as well as many of my friends) avoid Heather at all costs because she is unkind and condescending. Unfortunately, she is the lead instructor. I work from home on Fridays and don't have the most flexible situation which means often times having to take Heathers' class. Exercising is meant to be a release from stress - not additive to stress. As silly as this sounds, I actually got scolded and then lectured for using 5 pound weights instead of 3 as its apparently liability and a rule. I would actually like to see the rule book here bc I have never seen one. I also got scolded for not holding the weights "Heathers' way" - I have been an athlete my whole life including college so I am pretty sure I know how to hold weights. Do yourself a favor and find another studio to do Pilates. read more

Love Club Pilates. Great variety of classes. Spacious studio. For a positive, inclusive, motivating class experience I highly recommend Jess, Alison, Maria, Leigh, & Stephanie. read more

No shade on Club Pilates in general except this location unless you have 15+ minutes of your time to circle around the streets of new canaan to find a parking spot because they have no parking lot. Good luck because then you will show up and be charged for fees even though you show up late due to 0 parking. read more

The classes are good but over the last few months the classes are always full and have waitlists of around 4-9 people. In my case I have a 4-class/month membership and it's a full time job trying to get on the waitlists, arranging my schedule for the possibility that I might get into the class, then not getting in and keeping track of how many credits I have left so I can then apply them to more waitlists. There is also little to no flexibility on the part of the management. In December I had to use my credits in the last week of the month because I couldn't get into any other classes until then. This month I only got into 2 classes. IMO the studio is going through some growing pains and it might be a good time to avoid getting into a contract until they sort out a better system. read more

I was dealing with a knee injury which kept me from my usual activities so thought I'd try pilates. After the trial class, I was hesitant to sign up because I wasn't sure how my knee would cope. They suggested I try "just 4" classes. So I signed the receipt...thinking it was for one pack of 4 classes. Absolutely not one word about a 3 month commitment and thereafter 30 day cancellation. When I emailed the GM asking if I could possibly uses the classes in the future, I was told I had signed the 3 month agreement (which I absolutely was not told I was signing!!!!) and I needed a doctor's note to cancel thereafter without 30 days notice. I would have returned once my knee was on the mend, but they just lost a future customer and any good faith. read more

It's so sad. When did we stop caring about people and only care about money? I called to late cancel a class as my daughter who is only 7 was seal bark coughing and tested positive with RSV and COVID at the same time. The manager immediately told me "not without a doctors note". She didn't say "oh I'm sorry to hear that. Oh my goodness I hope she feels better?" When I told her that it's very sad they care so much about the money when there are so many people waitlisted and asked to speak to the owner. No you cannot! I'm the manager. I told them to keep my money. At orange theory or joyride or bar method the people were lovely. They are like never have done that and I. The event I had a sick child orange theory always let me out and they always believed me. This is just greed and it's sad and has left me with a gross feeling about the place. Three months to cancel so I will just eat the money. I cant go back to a place lacking in love and support when times are hard. read more

have to admit first I was intimidated by Pilates but the atmosphere at New Canaan Club Pilates is so welcoming! I get a great workout that strengthens my core and helps me with my pesky shoulder issues! Just love this studio! Club Pilates New Canaan read more

I am disapointed in the lack of leadership, hospitality and general business acumen at Club Pilates. The wait list method does not work and you will lose your money if you don't book classes weeks in advance for that month, which defeats the whole selling proposition of the studio's flexibility. Additionally the faculty and majority of instructors are stuck-up and exhibit an elitist mentality. You will not feel welcomed as you enter, they will barely remember your name despite coming for 6+ months. I highly recommend you spending your money elsewhere and I encourage this studio to reflect on how they treat their clients knowing there are 1,000's of other ways to get physical fitness and their current business method (or lack there of) will have negative, long-term effects. read more

Club Pilates New Canaan has no business being in business. Their GM lacks the client service skills and emotional intelligence to effectively run a club in a town where word-of-mouth spreads like wildfire. Unless you're looking to sign-up for memberships or packages, the GM offers zero help. In fact, she'd rather take a class herself than help you. Let me expand. When I couldn't make a class because I couldn't get out of my driveway after an ice storm, my card was charged $15 (fee for each cancellation), not once, but 10 times. Maybe some of them were legit charges for missed classes, I don't know because Club Pilates hit my credit card with charges like a winning slot machine. The GM offered zero empathy, explanation, or help. Unfortunately, Club rules require my card to remain on file - until I cancel my membership. And cancel my membership I did. That's just one reason. With so little time to do all the things I want to do, including commuting to the City every day for work, I want efficient and effective workouts, especially if each 50-min class is $45. Regrettably, the classes offer very little fitness value: classes are slow and careless, instructors are unspirited (and there's high turnover), and class times are random. I'm waiting out the end of my 3-month minimum. No point returning to the club. I might get charged for a missed class even if I did show up. Why waste my time? read more

Best Pilates studio I've ever been to! Spacious and *so* very clean, they follow strict COVID protocols and the instructors are PHENOMENAL!! (Especially Nicole & Heather - they are truly gifted!) Regina (the GM) is amazing & always helpful and the entire staff really makes an effort to get to know clients. I go at least 3-4x/week and the instructors vary the routines enough to keep it interesting. I've gotten so much healthier and stronger (and I can finally jump on a trampoline with my kids again! Fellow mommas, you know what I mean...... ;) ), AND I haven't had to go to my chiropractor since July (I have a permanently displaced sacrum, which typically causes severe muscle spasms)! Cannot recommend Club Pilates New Canaan enough! read more

I am so happy and pleased to have such a great space to go get my work out done. I am very thankful for clubpilates and I enjoy every class. I was a professional athlete, so many days I couldn't get up in the morning with lower back issues. Since I started to go to club Pilates I feel much stronger now. Every time I have a problem the GM has been very king and understanding. I love that I can actually also text message them when I have a migraine and Cannot take the class. They have been very honest with my charges as well. Wish you guys had some online classes now that we are inside for covid-19. Thanks again read more

Don't waste your time. You'll get better service and workouts elsewhere. For $45 a class, you're getting 50 minutes of leg exercises you could do at home. And you don't have to deal with the manager who is as rigid as the schedules she creates. Terrible atmosphere. read more

So happy Club Pilates is finally in new Canaan. Loved the Darien location as well. Their schedule is supper accommodating for working people like myself. I always feel stretched and tall after my workouts. read more