Edit (I will need to cut parts of my original review to fit more info, I'll attach original review…read moreif allowed): at no point did you actually provide me policies, I had to dig through the app to find myself, and it was like pulling teeth to get you to confirm those were the policies. Your policy lists a $5 no call/no show fee. There are individuals that have been charged $25 late fees that are not in your policies. Potential customers should have that information. You should be more transparent about that, end of story. Yes, there have been many great instructors there; however, many of the best instructors leave. I wonder why. I worked out at Fit and Fierce 4-7 days a week from April '24 to April '26. The majority of the instructors are great, some have been really amazing. The clientele there is kind and awesome. I think the equipment could use some updating, things like hand weights with the rubbery covering coming off, but for the price of membership, I liked the gym and would have rated it 4 or 5 stars. The reason I am writing this review is to share my experience with one of the two owners that, in my opinion, is morally reprehensible. Another patron who frequented Fit and Fierce even longer than I had was abruptly terminated recently. Reasoning was continued disruptive behavior. I did many classes with that individual and personally witnessed nothing of the sort. I recognize that behavior could have happened but I doubt it based on the rest of my experience. Instead of assuming anything, I asked the owners to share written policies and conduct expectations. I encouraged them to be transparent about these policies and expectations and to share with everyone, which to me seems reasonable especially given the fact that they had specifically asked for feedback. There was an excessively long back and forth email and text chain with me simply asking for policies and the owner not providing them and being unnecessarily hostile towards me. She claimed many odd things like the other patron was trespassing and kept trying to give me her narrative of a story I specifically asked her NOT to tell me. She kept calling and texting me at all hours so that she could give her side of the story. I did end up blocking her number because of that. After many days of not answering my simple question regarding policies via email, I lost my cool with her and asked if the words I am saying don't make sense to her and told her her behavior is condescending and unprofessional. She took great offense to my opinion of her behavior. Shortly after that she decided at 1:39 am to also terminate my membership when I was signed up to take a 5:30 am class the next morning. My opinion on that manner is that she purposefully sent that cancellation in the middle of the night so that I wouldn't see it in time, show up to class as usual, and also be accused of trespassing. I had had what I thought was my final email exchange with her at 12:14 pm the previous afternoon. She could have easily shared her intentions to terminate my membership then. Mind you I am a paying customer for 2 years with absolutely ZERO issues at the establishment, EVER. I did make it clear that I expected her to return the unused portion of my membership fees and she did so. The other patron who was terminated had just made their $267.50 membership payment. To my knowledge, they have not had their money returned. I will gladly update this review if that happens. She may not be legally obligated to return money but morally and ethically, that's just a decent human thing to do, especially when you claim to care so much about respect and a supportive environment. I would never recommend this gym as long as the current owner is there. She's within her right to refuse service but I do not believe my termination was warranted. Mind you, at that point I had already cancelled my membership and had just 15 days left. In my opinion, her behavior follows the deny, attack, reverse victim and offender pattern, make of that opinion what you please. I am the average yoga participant who attends class, causes no issues, and goes home. There are many other establishments more worth your time and money. To be fair, there are two owners and the other one seems fine I guess. Never had an issue with her but she was also CCed on all of these emails and did absolutely nothing to stop her business partner from being unnecessarily rude and aggressive. If any current members want to see the email and text exchange, let me know and I will forward it in its entirety. jessica.radmaker@gmail.com

I rarely leave negative reviews, but I feel compelled to share my experience…read more I discovered I was still being charged for a membership that I had not used for months. When I attempted to contact the business to cancel, I was unable to reach anyone, and the voicemail box was full, preventing me from leaving a message. After posting a review, the owner called me. Rather than addressing my concerns professionally, the conversation quickly became defensive and hostile. I was told that the voicemail is often full because she owns a business, wears many hats, has four children, and Verizon limits voicemail storage. While I understand business owners are busy, that does not change the fact that customers need a reliable way to communicate regarding billing issues. I explained that I believed I had signed up for a one-month membership and was unaware that cancellation required advance notice. Instead of working toward a reasonable resolution, I was offered a free class in place of any consideration of the charges that had accumulated while I was not attending. When I declined, I was told the conversation was over. Most concerning, when I requested confirmation that my membership was canceled and my payment information removed, she hung up on me without that confirmation being provided. My frustration is not simply about the charges--it's about the lack of communication, accountability, and professionalism when trying to resolve a legitimate customer concern.

Awful experience. My sister and I wanted to get a great workout in. It was our first time signing…read moreup under our own name and the lady working front desk (Beth) said we couldn't workout because we didn't arrive 30min early to be introduced to the coach. We then offered to pay for a class and Beth told us we couldn't. Even though the class was not full at all. Very disappointed in Orangetheory and will not be back.

Ladies that work there are rude. There's no designated parking for their building but I got yelled…read moreat for parking NEXT TO, not even INFRONT of their building. My car was sitting in-front of the business I entered. Came out and these Orangetheory girls were tagging my car! For real who thinks it's okay to touch my property?! Will never recommend or attend.

Ok so this gym is for snooty people who have a home gym but go there to show off. Is this a gym or…read morea nightclub. I went there for a year and I want my $300 a month back. Trophy wives and overpriced drinks are there for the taking. Just go to a real gym and skip the drama!

Very great place to workout, front desk guy is the sweetest but some staff are actually very rude…read moreso props to him, also I would just love if there was smith machines. But other than that it's a great place.

I love PowerLife! The energy is so positive and you will 100% feel like you got a quality practice…read morein on your mat. Some of my favorite classes include Power Sculpt and Power 2.

Love all Power Life locations but this one is dear to my heart because it was the first one I…read moreattended back when it first opened. They have a membership for everyone and also offer free classes and more. I get the best whole body workout while I practice mindfulness with the help of many brilliant instructors. Strongly recommend.

My favorite workout in town, by far. Since moving to Des Moines earlier this year, I've tried…read moreclasses at a number of studios around town, and even joined one very bougie athletic club for a hot minute. As a disclaimer, I was a big fan of barre workouts before ever coming to this studio. That being said, this barre studio is def one of my top faves. What I like: - Staff is always super welcoming, friendly, and attentive. Very supportive to first timers and veterans alike. - Incredible workout (barre is by far my favorite way to workout). - Various class formats and class lengths to choose from. I also appreciate that they offer multiple classes at different times each day. - Uncrowded classes. Always plenty of space to stretch out, even during busy classes.

Today was 500+ for Pure Barre WDM. I've belonged to 3 different studios and racked up 2000 plus…read moreclasses. My ride-or-die daughter/best friend has taught most of them. Thanks for continuing to push me! I love PBWDM!!!!

The Manager is great! It's obvious that cares about the members…read more The trainers are phenomenal and are the reason why I come to this gym. They have helped me so much in my strength building and endurance level.

I have not heard the "robins" yet, but I know despite the ground hog prediction -- that spring is…read morenot too far off. Besides taxes -- it's time to get our physical health in order. Even if you hate contracts, and loathe inflexibility-- you can still check out "Anytime Fitness" for one that gives you the options of safety, cleanliness, machines, parking and staff that cares about their facility and you as a customer. My go to is Anytime Urbandale -- when you walk in you have to feel comfortable, staff seem to care about your presence and the ebb and flow of the circuit seems a good fit. Urbandale is giving itself a facelift by adding Hunter -- a new trainer and sales representative-- and adding and rotating equipment that works for those who use machines. The spacing of equipment is good, the cleaning inside in various areas has improved and Coach Mike is still there to perk up the place. So shake it off and find that Anytime regiment that works for you!

This barely a fitness center SUCKS. It has had SEVERAL club managers since i joined in 2019. I hate…read morethe fact the toilets are NEVER clean the staff is not interested in being there. Corporate cannot be bothered to investigate and invest in this site. Corporate just keeps throwing new club managers at this location like they are Keebler elves. The people make $11 an hour of course they couldn't care less if fecal matter is all over the place. I know says corporate let's get a new club manager for 10-30 minutes! Corporate should be ashamed of themselves. I think I will start posting the fecal matter in this location with day stamps all over and see if I can get someone to actually do something. Disgusting.

I like the price. I like the equipment choices. I don't like tardy openings. Keeping things clean…read moreis inconsistent. 50% of the TVs don't work on most days. So definitely some room for customer service improvements.

Love this ! Even when o don't feel like going I go b/c I always feel better after restorative…read morePilates session, either as a group class or a 1:1 highly recommend!