Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.

We've been going to Smithland in Westfield, MA, since they opened. Even though we've moved to West…read moreSpringfield, we continue to shop there. They have everything you may need; pet food, indoor & outdoor plants and trees, an abundance of beautiful outdoor furniture, high quality birdbaths, mulch of all types you can imagine. It's the only place where we buy our Advantix flea & tick treatments for our dogs The staff are very friendly, helpful and informed about where to find what you need and will happily escort you to the proper location. Some of their products are high in price and some are priced wicked good! The value and high quality of their products and plants are terrific and I've never had any plants die on me, ever! They have a great return policy and as an added bonus, they have a rewards policy. If you sign up for texts and emails, you'll receive coupons. They also carry beautiful perennials, annuals and trees So many beautiful decorative items for your home and garden! I love to poke around at Smithland. I always find something that I love!

What an amazing place! I'm new to the Westfield area and was looking for a pet store as there were…read moreno Petco stores locally. I thought a store that was for pets and gardens wouldn't have mo dog's favorite treats, but I was amazed to be wrong! I found so many treats, much more than those dirty Petco stores! And it was extremely clean! My dog loves pet stores (she's a social butterfly) and met a ton of friends. The garden side had gorgeous plant, but ended up getting some basil to grow in the window. I wish I had a backyard as they had beautiful furniture at great prices. Can't wait to go back!

OUTSTANDING! Best customer service of any company out there. Quick to respond, they give their all…read morein making sure you are happy. Russ the service manager is fantastic-- returned my call on a Saturday and the team was there on Monday to fix my problem. I've been enjoying their help for years, you should too!

My pool was installed 32 years ago by Drewnowski Pools in Agawam. For about 20 years, I did all of…read moremy own openings and closings. Through all of those years, the staff at Drewnowski provided me with advice about best practices and products which were largely responsible for keeping the pool running well with the same filtration system, one pump replacement and a liner which lasted the first 23 of my 32 years. Their full time staff are exceptional and their summer part time staff are always well trained and courteous. Their installers and more technical staff are the absolute best. When the store management shifted from Drewnowski to Juliano's, I was a bit concerned about the changeover but quickly became and have remained a fan. A few years ago, as I approached 80, I began using the staff for openings and closings. I wish I had done it sooner! This is a great company whose value to me has only increased over time. John W.

Could not ask for a better addition to downtown Springfield! What a gorgeous shop with amazing…read morecustomer service. You're awesome, Kelly! I wish I could live inside that shop and their prices are reasonable. Beautiful succulents, fresh flowers, plants, housewares and gifts! So tasteful. The shop is located on the brick walkway Marketplace right next to the Mass Mutual Center - parallel to Main Street. They are next to a couple other wonderful shops (i.e. boutique, skincare, etc). You are missing out if you haven't been there yet!

Service was great & prices were better than going through Ace or Home Depot. I only bought top soil…read moreand started fertilizer but for a little over $30 I got 5 bags of top soil and 7 lbs if 10-10-10 fertilizer. I will definitely go back and I have been told that they make up a mixture of grass seed for this area. Plus you help out local business.

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

Came here in the middle of January and there were a ton of empty shelves. Clearly they are between…read moreseasons and a huge blowout Christmas clearance but the amount of shelves with nothing on them was weird. We found some stools on clearance but none were actually available including online. We asked a worker to verify and they were nice enough to look into their store inventory to see they were in fact out. It happened with a few items we looked at, nothing was actually available anymore. That being said maybe if you're they when they open you'll have a chance at some clearance items. They have a lot of cute affordable decor but the furniture itself seems its cousins with IKEA. (Not great quality in case you don't get the reference) I'd come back for decor but nothing else. This is a sister store to TJMax so you'll see some duplicates and be sure to check the tags to see what's made for that store and what's actual overstock from somewhere else.

Like what I saw when walking around getting an idea on what I need and where the price range is…read more Like knowing they get new shipments every Tuesday and Thursday so tells me stock is fresh. I'm more of a thrifter so not sure how much purchasing will be done here but certainly will pop my head in from time to time.

Bought a pool cleaning pole, broke within a month, very flimsy. Took it back, no refund or…read morereplacement without receipt. They are overpriced and not customer friendly. Never shop there again, at any of their locations. The pole was 40 bucks and bent like a beer can. Waste of money and time. If you have a pool avoid Leslies.

Opening my pool always comes with surprises. Ryan, my store associate, was super helpful in…read morediagnosing the problems and giving me explicit instructions to remedy it!