In 2017 I bought a Ford F-150 from Williamsburg Ford. When I bought the Truck I paid a Dealers fee that included free oil changes for the truck. In 2019 Williamsburg Ford was bought out by CMA. I dropped off my truck for it's free oil change. I went to pick it up the next day after work to be informed the CMA no longer honors the free oil changes. however, they will do free state inspections. Well, I'm no fool. That just means that they plan to make money off the inspections too. They aren't the closest auto repair shop to me and I was happy using a benefit i paid for. Sadly, I am no longer getting the benefit. I have bought 2 cars from that dealership and thought i was going to be a loyal customer. Sadly they aren't loyal to their customers. So over a 58 dollar oil change they have forced me to not want to be loyal any longer. read more

I have been dealing with them since 1960s, before they were Wmbg Ford and they have been very good in sales and service Yesterday I took my 150 in for tire rotation and state inspection and it cost me $55.94 to change 2 turn signal blubs that were starting to loose the orange paint, not all over but parts. I should have told them to reject it and I would bring it back, but am 25 mi away. I realize thay are in the right by the law but since the bulbs were not completely clear I should have been told that I need to replace before next inspection like done with brakes or tires. read more

Save you time and go to another dealership. I negotiated a price on a Used Mazda RX-8on Saturday November 7th. I talked to the sales person (Rodney) at 1pm central time November 9th about flying in to pick the car up the next day. He asked when he need to pick me up at the Airport. At 2:47 Rodney called me and stated that the car was sold. At that time I he called I just booked my flight and hotel. Now I have a flight and hotel that I do not need which is non refundable. I was in awe that they sold the car we had already worked out a price on and that they were going to send the car the next day to the closet Mazda dealer to have a compression test done, which I was going to pay for too. After about 30 minutes I called Rodney back and explained that I was extremely upset, he did apologize but it is to late for that. I asked to speak to the sales Manager, which he could not "find" his name is (Nick). I asked for Nick to call me back, which he has not done. This is why car salesmen have a bad reputation, because you find certain ones that only care about the sale right now and not the people they are selling to. So if you want a sales team that you can not trust go to CMA Williamsburg Ford. read more

I came in to look at the Ford Explorer as my wife was unhappy with the size of her 2015 Large GM SUV we had recently purchased. My expectations were low as I new it woukd be difficult to get out of the current vehicle. After meeting Rob he worked hard to find a way to make it work. We ended up getting a very good amount for our trade as well as 0% interest on out new Explorer Platinum! Byron Lineberry and Rob Pesante both were excellent! I highly recommend these guys as they DID NOT attempt to sell me any scam warranties or add ons. Very honest people, especially after the experiance I had at Chevrolet dealership where they tried to sell me a transmission flush at 30,000 miles.... read more

CMA's Williamsburg Ford - Car Dealers Near Me - Williamsburg, Virginia

Ford rescued damsels in distress! I was driving with my two colleagues through Williamsburg on our way home. The rear window broke that morning (i.e., would not roll down or up) and we thought we could make it home but then it started to rain. We found the Ford dealership after a trip to Pierce's BBQ, and asked for assistance from the first gentleman we saw, Kenny Tharpe. Kenny arranged for a mechanic to take a look at the door. The mechanic, also named Kenny, pulled apart the door immediately and diagnosed a broken regulator. Unfortunately, a replacement part was not in stock, so Kenny got the door put back together, the window up and cleverly wedged shut so we wouldn't be rained on during our trip home. THANK YOU SO MUCH, FORD, KENNY AND KENNY!!! read more

I purchased an SUV from CMA Ford and that was a great experience. David Brown helped make the process as smooth as possible. However. A few days before I even made my first payment I had an issue of the SUV randomly beeping. There are sensors in it, but if I am sitting still with nothing around me and nothing pops up on the dashboard, clearly there is a problem. David Llewellyn assured me that tests were run and all came back fine. Once I left, within 5 minutes the beeping began again. I called and was told I could bring it back in but there was nothing else they could do, so I did not bother and went elsewhere. A few days later I received an email from the service manager, Mike Romano, asking how service was and if I was not completely satisfied to email him back. So I did, and gave great detail. I sent this message on June 3 and have yet to receive a response. Is that considered great service? read more

Do not believe this dealership will honor recalls in a timely manner. January 2018 a recall was issued for my Ford Ranger and I contacted the dealer on January 23rd. I was told by the service department that they would be receiving the parts in two weeks. They will call me when the parts arrive. February 14th after receiving no call, I called and spoke with the service manager and the general manager. They told me that the parts were being sent to the dealerships where the vehicles were most likely to fail. Those areas with a warm climate and near salt water. I consider living 75 feet off the Rappahannock River (tidal and salt water) in Virginia meeting those criteria at least 6 -7 months a year. But, both said they would call me when the parts arrived. March 28th I contacted the Customer Relations Department of Ford Motor Company. While they were courteous and listened, they very politely transferred my call back to the dealership! The broken record played again and I would be called. In October 2018 I received another letter informing me of the recall. At least someone is good at their administrative duties! Would you believe that in the last week of November 2018 and in the first week of December 2018 I received two more notifications from the Ford Motor Company informing me of the same recall that "could cause serious injury or death to the driver or passenger"? I did. Merry early Christmas! Today, December 7th, 2018, I called Customer Relations Department of Ford Motor Company and they were again courteous and listened and AGAIN they very politely transferred my call back to the dealership! Now I am told by the dealership that "We need to order the parts"! Ok, given that it has been almost a year since the recall was issued and I obviously was not lied to according to the representative with whom I was speaking (OK, only given erroneous information!), how long will that take? The answer was 7 - 10 days and they will call me, Bombs were dropped on this day, is this another one? Time will tell. Upset? Well, YES. read more

BEWARE!! BEWARE!! BEWARE!! I went in for a spark plug change, & one coil replacement on my truck that had only 113,000 miles on it, & my truck has only been serviced at a Ford dealership because I don't mind paying a higher price for quality service. Mind you, my engine has never made any ticking or rattling noise ever, the only issue was that it didn't run as smooth needing a spark plug change. They claimed that they fixed it, & charged me as normal, but as soon as I cranked the truck up.... it was making tapping sound that I never herd it make before. I told the service people & they took my truck back in rite away because I refused to leave the lot with a new noise. Long story short.... The service people tried to tell me that it was carbon monoxide build up in the engine & it just needed to be driven out. I ended up breaking down in front of a mechanic shop about four days later & had them check my truck out.... I ended up having to replace my entire engine, & the mechanic told me that Ford dropped something in it when they had the spark plug out..... I will NEVER BUY A FORD EVER AGIN!!!! because after you buy their product, & the warranty run out.... all you have left is their corrupt service. read more

CMA's Williamsburg Ford - Went to Ford to only spend a few hundred dollars.... Ended up having to pay out thousands. - Car Dealers Near Me - Williamsburg, Virginia

Very slow in helping me search for a new car on the lot , took about 20 mintues to reach me and then David said he had to go inside to ask about more options on the 2020's. Salesperson explained they had a tragedy recently as the GM passed away and everyone was down, I am sorry to hear that but I had to get back to work before he came back. read more

Although 3 stars is not promising, one star rating would explain this location the best. The service sucks and responsibility is a word no one knows. We took our car in for a headlight fix and left with other issues we had never had before. Now the whole damn dashboard is not operational. You'd think that since you went to the "dealership" you would walk away with working functions in your car but that is not the case. Then we point the issue out BEFORE we leave the lot AMD they just have no clue on service. We take it back yet again at our convenience because we work and need the car for what other purpose than transportation and they just don't remember anything and then hit us with a bill for issues caused by them!! Then my husband calls back to make an appointment and the guy states "yeah I remember the issue we dont have time for that" What a waste of time!! Useless people that are in desperate need of a training course or two in the service category. read more

Waited 12 minutes for service department to answer, called back and received a recording, called back a third time had to get angry to finally speak to someone in the service department to make an appointment for an oil change. New management not better service. read more

First visit here for an oil change on my Ford Fusion. The service staff was less then professional. Everything is ran down. Paint on the service counter was worn off and dirty. One of the service staff was eating chips while asking us what we needed. While the car was getting serviced we walked around the dealership browsing cars in the lot. The sales men were out front smoking cigarettes and dressed like bums. After browsing we waited the rest of the time in the waiting room which was unpleasant. The carpet had stains all over it, scuffs all over the walls, and finger prints all over the television. I'm disappointed with the appearance and professionalism of this dealership. read more

*****Update**** I'm adding to my review and upgrading the rating to 2 stars. Since I left my original review yesterday, Teresa (in the service department) and an unnamed technician, resolved my issues, called me back and communicated with me what was going on (which at the end of the day, way what the majority of my complaint was about). Longer story short, I am told my car is fixed, and will pick it up later today after I leave work. Thank you to Teresa for assisting. ***** original review***** If I could give 0 stars I would. I am extremely unhappy with the service that has been provided. I brought my Ford Explorer here for repairs, broken lift gate, left rear seat was not stowing properly, and AC was taking a while to properly cool. I made the appointment online and brought in as scheduled .... they had my vehicle for almost a week, with no repairs completed. I had to call everyday to try to get an update on the status of the AC part that they had ordered and the status of the other repairs, as I had a rental car and needed to turn it in. Finally I had to pick it up because the repairs were not yet completed but my rental car was due back. I was told that I would receive a call in 1-2 days when the part came it so I could schedule a time to come back in and have everything put back in order, but, I was told the lift gate was repaired. 3 weeks later, no call, lift gate still broken, AC still not fixed, and rear seat unplugged for repairs that were not completed (that my third party extended warranty would not cover as it fell under trim). I called 2x for status of part and to try to schedule a follow up appointment however was told that the service employee I was working with was not in and that they don't schedule for each other but that they would leave a message on his desk. I did this 3x finally I asked to speak with the service manager, but as this was a Saturday, was told that he was not in, so I asked to be put through to his voicemail. The lady I was speaking to got loud and said "or I can take a message", and I said no I want to be put through to his voicemail please, and she said again "or I can take a message", so I said no if he is not available then I would like to speak to the site manager, and for her to stop yelling at me, she then said oh I'm not yelling I just must be talking loud, she then asked if I wanted to speak to the sales manager so I could get "it off my chest", I told her I had nothing to get off my chest, just a complaint and that I wanted to speak to the site manager as she wouldn't put me through to the service manager's voicemail and that talking to the sales manager wouldn't do anything. Finally was able to leave a voicemail for Mr Mullens. I called back Monday morning and spoke with Fred, the service manager and he said to bring it in and they would resolve it tomorrow (Tuesday), when I called Tuesday afternoon to find out the status of my vehicle, I was told that it would be ready Wednesday afternoon. It is now Wednesday afternoon, and I just had to call again for a status and am now being told that it won't be ready until tomorrow end of day. I don't think I'm being unreasonable, I just want my vehicle fixed in a timely manner, OR for them to communicate with me for any delays or issues. I have to get to and from work and take my kids to school and I need my vehicle to do so. What I'm most upset about is the lack of communication. read more

Got us a great deal on a platinum f-150! Much better customer service and attention to detail than Williamsburg Honda!

I ordered a new 2014 F 150 in 2014 from then Williamsburg Ford. Stu Young was very knowledgeable and helpful. I had very few issues under warranty except for the cell phone link which needed reprogramming several times. Recently I was in the market for a new truck and was about to order one from CMA Williamsburg Ford when Stu found exactly what I wanted and had it in the next working day. No issues in the short time I have had the vehicle however I am very surprised at the negative comments I am seeing about service which does not line up with my experience. Further I have known the new owner for years and what I am reading is not what I would expect. Chip read more

purchase a new truck 2017. f-250. got free inspection and 1 oil change a year for life. went in Friday and were told oil change will no longer be honored.... asked how much to rotate the tires was told 25.00 usually but on special for 22 and they would cove this oil chaing but no more... pick up our truck, tire rotation charge went to 42.00!!! dishonest... told them to remove us from their system.. we will NOT return.... read more

I just experienced another poor outcome from their service. About 6 months ago I had my F250 serviced and on the way home my low pressure light came on. They had inflated the from and rear to incorrect pressures. Fast forward to today. Had F250 serviced again and mentioned they need to ensure the tires are correctly inflated. Again, on the way home the lights came on again. Called service manager and she said they probably inflated the tires and then rotated them. She was helpful and did not charge for the service. The problem is that 100% of the time they have messed up with servicing my truck. Hard to believe it does not happen to more. I suggest you double check any service they provide. I will no longer use their incompetent service department. read more

Karen at Williamsburg Ford really took great care of me today, her customer service is excellent!! I highly recommend them

RUN AWAY!!! They rip you off like nothing have ever seen. I came in to have a repair estimate on my A/C and radiator. I gave them the codes where I had already had it diagnose for free. Ford Motors gave me the estimates of both repairs that were twice as much as other garages. Then they charged me $98.00 for each code that they read. This company charges me $196.00 just to tell me what already knew and on codes that I gave them. The receptionist was condescending and when I spoke to the mechanic he just danced aound in circles on the subject. read more

Came in to look for a car for my wife. I was greated at the door by a very soft spoken man from Michigan named John. He spent the rest of the afternoon showing us cars and going over features of each vehicle until we landed on the perfect Ford Focus. After that he introduced us to Ron Gibson the finance manager to do paper work. This has been by far our best buying experience ever. I will definitely recommend P.S Tina loves her Focus read more

My entire experience was pretty laughable and something right out of the best-selling "How to Lose Deals and Alienate People." I had a company 2007 Ford F-150 to sell. Long story short, a contract ended and I had no reason to keep it. The truck was in excellent running condition, but did need a few touchups (a new battery, significant crack in the windshield, some glue on the bedliner, and two minor dings.) I called them after hours on a Saturday, and to be fair, the person who answered was very nice. I explained that I was going to take the truck to CarMax but had to get a new battery first, and possibly a new windshield. The person said they'd absolutely be interested in buying it from me, and to bring it in Monday. So I did. After arriving on Monday, I was directed to Ron, who for whatever reason didn't seem like he wanted to be there and was generally standoffish. I explained that if they made a reasonable offer, I'd be happy to cut out the middle man and sell them the truck, instead of driving 25 miles to Newport News to sell it at CarMax. Since I was selling a Ford truck to a Ford dealer, I thought they'd be happy to help. Ron begrudgingly walked out to the truck, and started to shake his head and muttered in slight disapproval at the windshield. He continued to give off the vibe of being generally unhappy with the truck, most likely to prepare the seemingly uninformed customer (me) for a ridiculously low offer. We then took it for a test drive, where his silence seemed to indicate that the truck ran better than he would have expected. (It did. It honestly ran great.) Anyway, we got back and went to his office. He clicked on a few websites and flipped through a few papers, making no eye contact or small talk, and continued to give off a completely unfriendly vibe. He then said to me "So, this thing is gonna need a lot of cosmetic work. You know, I do have to sell it after all." I nod, prepping myself for the absurd lowball offer he's about make, despite the fact that I can see the numbers on his computer screen and also that I'd already done plenty of research on my own. He says "I'm thinking in the $6,000 to $7,000 range." I laughed to myself, told him I'd have to think about it, and stood up. Now, right here is where Ron could have made a save. I mean, he didn't even try. Not even a "If that's too low, what range were you thinking?" He just maintained his less than happy demeanor and let me walk out, though he did have the awareness to weakly announce: "Let me know how I can help!" So, I drove it to CarMax, and within 45 minutes of showing up, sold it for $12,000. The truck needed a good detail and a new windshield, and is probably going to sell on the lot for $17,000-$18,000 in a week. I debated whether or not to write a review, because the reality is, I'll never buy a Ford for personal use. I do, however, buy 5-6 trucks a year for business, and thought this would be a good opportunity to see if I would want to work with Williamsburg Ford. The receptionist was very nice and helpful, and the person who answered the phone over the weekend was great. The service I received in replacing the car battery was also fine...if for no other reason than they literally just had to replace a battery. But that said, no complaints there. The bottom line for me is, if a guy like Ron is the sales manager, and is willing to lowball an offer to someone by over 50%, without making a single effort to have any small talk, find out why I'm selling, or what future business I may bring, then I really do have to question their entire organization and business model at Williamsburg Ford. With so many options out there, I see no reason to recommend them to anyone, and will never attempt to do business with them again. It's unfortunate, as they are the closest dealership to my home, but thanks to Ron and his incredibly poor sales skills, I'll take my business elsewhere. read more

Car dealers all must be taken with a grain of salt-truth isn't it their nature. I bought a 3 series that had a few issues I was promised would be fixed and most were except for 3 rims that were out of true. A conversation with the salesman, sales manager, general manager, a finance people yielded my having to return the car. They refused to stand behind the car and fix it but to their credit they took it back. They said they would wholesale the car and now it's back on the web for them to try to sell. I won't ever go back to Williamsburg Ford and unless you at local to them I wouldn't trust them to send you a car without issues. Either out of incompetence or being untrustworthy, neither are good for high line purchases. read more

I had the most amazing experience at Williamsburg Ford . I found a car that I really liked online and emailed them for info on the car , I got a response almost immediately . Stu Young the internet manager responded and I called to ask a few questions about the car and financing, he answered my questions and did all my background work and called me back within 10 minutes . I got approved for the loan and he had everything ready to go , all I needed to do was the paperwork and pick up my car . I had a little issue because I live an hour away and needed to somehow get both my cars back home , he told me not to worry about a thing and he actually came and picked me up , an hour away !! He saved me time money and a headache!! Customer service at its finest !!! I've never felt more comfortable buying a car ever ! Stu and the guys down at Williamsburg Ford went above and beyond to make this as easy as possible . I highly recommend them for all your automotive needs . I will definitely buy from them again and will spread the word about the exceptional service . read more

As usual I received excellent service. When I arrived at 7:00 AM the service staff was expecting me since I had used the online "request service" form to request "The Works" and a state inspection. I was told that my car should be ready in about an hour so I went into the waiting and showroom area to read the local paper they had provided, to checkout the showroom cars, and to read my book. True to their word my 2014 Fusion was ready to drive home at around 8:15 AM. When I paid my bill I was reminded that there was a Ford rebate available and I was reminded how to process. The excellent service is why I continue to return to the dealership. read more

Our American Sports car was no longer a good fit for the wife and I. We looked at a Mustang and Stuart was straight and honest right from the start. We did buy the car and picked it up yesterday. I rated the process as a 5 star. No pressure, no baloney and they went out of their way to get me the trade value I wanted. The finance person, Ron, was pleasant, efficient and did not push all the unwanted aftermarket items. We were in/out of the finance office in 10 minutes. Stuart went over the functions in the new car and we left. Having purchased 2 Lexus and 1 Infiniti in the past, it was really pleasant experiencing that type of customer service in an American manufacturer dealership. John H read more

This is the worst dealership Ford has. The service department is worthless and do not know what they are doing. They always work to find a non warranty thing to work instead of doing warranty work and never do a good job at anything. I would suggest staying away from this dealer. read more

All Ford Dealers are not created equal. We came from Fairfax, VA four years ago and use to take our cars to Ted Britt Ford. They gave us a FREE loaner car each time, we always got our car same day, and the price was always reasonable. We just assumed all Ford dealerships did this.....NOT. Williamsburg Ford does not come anywhere close to Ted Britt standards. We use to go online to sign up for service but stopped that because when we got to Williamsburg Ford, they had no idea we signed up. Of course there are no free loaner cars. We very seldom got the car back in the same day. If we did, it's always around 4:00 to 5:00 that they call. The last vehicle was left on Monday and we didn't get it back until Friday!! And just once we'd like to get a bill under $1,000. Customer Service is also poor. You always have to call them, they never keep you up to date on what's going on. Time to go shopping for a local mechanic. read more

Great Service Department. Only has hours on weekdays but they have a late night key drop-off.

Most of my family vehicles are Fords I have purchased here. Always a smooth transaction and I am certain I am getting a fair deal. I do my own maintenance and like to keep my cars original so I use factory parts from their parts department. I use their service department for state inspections and tire rotations a few times a year for all my vehicles and am very happy with them. They have a good selection of new and used cars and will even find the vehicle you are looking for if they don't have it in stock. I wouldn't hesitate to recommend them to family and friends. read more

The lease on our fantastic 2013 Escape was to end in October of this year. My Wife and I decided to call Greg Buck here at Williamsburg Ford. Greg had taken such great care of us on our present lease there was never a doubt where we would be heading to lease another New vehicle. Greg told us we could come in early and discuss our options. We did not expect to return again the next morning and pick up our New vehicle. We decided on a 2016 Ford C-Max. Greg and his associate Byron put together a wonderful deal for us. The C-Max is Awesome and the service and care at Williamsburg Ford was once again awesome as well. In us they have a customer for life. I have recommended family and friends over the years and all have been thrilled with the great service, prices and vehicles. If you're looking for a great vehicle, check out the new Fords. If you're gonna do that don't go anywhere else but Williamsburg Ford. Tell Greg Buck... Frank and Denise G. sent ya. You won't \be sorry. read more

I needed a body shop in williamsburg,VA and was directed to W.Ford because of my location and the fact that my local dealership does not offer body work. I was unfortunately at the hands of a lady named Charlene. She was very deceptive and transparently not honest. She actually made things up that I said in her notes about my vehicle. I do not question the body work that they did perform, although my car still has many problems that were not addressed due to Charlenes incompetence. read more

Service department is top notch. Quickly diagnosed the problem and made the repair. Everyone from service manager, technician, and cashier were friendly and helpful. Every service department should operate like this! read more

Purchased a used Nissan Armada from Ford Williamsburg 3/2016 after many issues we went to trade because of the constant issues happening. Come to find out it was in a wreck. Carfax did not report this accident till July 2017. Williamsburg ford was claiming to know nothing about it, but just the other day Steve Mullens admitted to calling the previous owner to find out the damage done? The total bill from damage was 7,000.00, that is a great amount of repair, I would say. He claimed to have pictures, but when asked to see them he handed us a print out of the under body of a nissan armada, hello I can print that out myself. Car fax reported structural damage; have checked for safety and mechanical issues by a professional. Do you think Ford has offered that? And why would I trust them when they told me there mechanics would not be able to fix my heat, because they are uncertain how to remove my dash and reconnect it. Seriously, I can't make this stuff up. So we have safety issues mechanical issues and let's not talk about the money issues. I have next to no value in my truck now that this structural damage is reporting on my truck. Tried to be reasonable with the dealership, but they are unwilling to do anything to help us. I will continue to tell my story in hopes this doesn't happen to anymore innocent people. FYI if your a women expected to be treated like you don't know anything. I have asked other dealerships how they would handle this and every single dealership has said the same thing we would make it right whatever it takes we buy it back, and put you in a safe vehicle. Steve Mullens says there is no structural damage on my vehicle but has no proof and apparently says he is trying to have it removed from the car fax but can't seem to do that, I wonder why? I have so much more to say about this issue, but it would take hours for me to put every little detail down. Looks like we made a bad purchase shame on us, expensive lesson learned. read more