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    CMA's Williamsburg Ford

    2.5 (74 reviews)
    Open 7:00 am - 7:00 pm
    Updated 2 months ago

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    Services - CMA's Williamsburg Ford

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    Took our truck for a state inspection. They called to say the horn didn't work, and that they could install a new one for $250. My husband is handy, and told them to put the fail sticker on it, and ordered the OEM horn online for $50 to replace himself. He went to go pick up the truck and in the parking lot the horn worked as it always has. FORD did a "vehicle check up" where it passed with all green checks. Including the horn. The date on their multipoint inspection and the state inspection are the same. My husband went back inside where 5-6 people continued to honk the horn inside, outside all around. The horn worked. Dave said he was mistaken, the horn DID work but was "distorted". I took the truck to Menikee and explained my situation to 2 of their state inspectors who said they would have passed it and suggested I contact the Ford's sales manager and a state trooper. When I called for a resolution, the receptionist seemed to be familiar with the situation and placed me on a long hold while I waited to speak to the service manager "Miss Jesse". When she got on the phone, she told me a THIRD story that one of the 2 horns on the truck needed to be replaced, she couldn't do anything to help me, I'd have to come back the next morning to speak to whoever inspected the truck. She could not explain why on the FORD inspection the horn passed, but the state inspection did not. The interaction seemed defensive, she spoke over me saying repeatedly that she "wasn't done talking." As someone who prides themselves on customer service, relations and resolutions, I was in disbelief. I got in contact with the safety division of the State police who sent a trooper out to our house to confirm that our truck horn works. The trooper went to the dealership and spoke to Jesse, and then texted us and let us know we were free to take the truck back to have a passing sticker put on. 1:45 on a Monday all managers were real scarce. I won't be dealing with CMA FORD in Williamsburg again. The Virginia State Police Safety Division 757-925-2432

    Bikes
    John O.

    I am getting tires and rotors resurfaced. I really liked seeing that it's more than just about servicing and selling cars here. They are doing a really cool bike donation event benefiting the boys and girls clubs of America. Well done!

    Salesman, Stuart Young and Business Manager, Nick Savalle did a great job assisting in the purchase of my new 2024 Ford F150. This is the second vehicle I have purchased from CMA Williamsburg Ford and I'm verifying satisfied with the Sales and Service Teams.

    2022 Bronco sport

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    11 years ago

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    Stuart Y.

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    12 years ago

    Got us a great deal on a platinum f-150! Much better customer service and attention to detail than Williamsburg Honda!

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    6 years ago

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    7 years ago

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    7 years ago

    Karen at Williamsburg Ford really took great care of me today, her customer service is excellent!! I highly recommend them

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    15 years ago

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    9 years ago

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    8 years ago

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    16 years ago

    Great Service Department. Only has hours on weekdays but they have a late night key drop-off.

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    10 years ago

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    Page 2 of 2

    Ask the Community - CMA's Williamsburg Ford

    Review Highlights - CMA's Williamsburg Ford

    Salesman, Stuart Young and Business Manager, Nick Savalle did a great job assisting in the purchase of my new 2024 Ford F150.

    Mentioned in 6 reviews

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    5.0
    (3 reviews)

    Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

    I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.

    CMA's Williamsburg Ford - car_dealers - Updated June 2026

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