Horrible and traumatizing experience, due to the heavy rain and the distant entrance upon arrival, I asked please if out of courtesy and humanity could someone look for me with an umbrella so as not to get soaked in water and slip due to the water that was going to fall on the ground and his answer It was that they did not provide that service and if it was that I wanted to fall on purpose, I was shocked since I am disabled, I used a walker with a respiratory and morbid condition, etc. At my age and condition I am looking to improve, not to wait, in the end the bus driver entered I am looking for an umbrella and amazement helped me and I was able to do the study. but reading the other comments I see why they don't even reach 2 stars. Lack of professionalism, empathy and humanity. read more

Just the experience of requesting and appointment was enough to not go. Inexperienced patient information, insurance confirmations handling, setting date for availability, delay and informality during process. Do not waste your time calling this center. read more

I went to this place one week ago to have a holter test. I called this morning to find out what happened to the results and I was told that the Doctor hasn't read the my results yet. At the beginning the lady told me that she didn't know when he was going to do it. Called later and it was like they don't know what's going on. What happened if something is wrong, how long do you have to wait. Very unprofessional. I won't recommend this place. For sure I would never go back there to have anything done I went to this place one week ago to have a holter test. I called this morning to find out what happened to the results and I was told that the Doctor hasn't read the my results yet. At the beginning the lady told me that she didn't know when he was going to do it. Called later and it was like they don't know what's going on. What happened if something is wrong, how long do you have to wait. Very unprofessional. I won't recommend this place. For sure I would never go back there to have anything done read more

First and last time. Worst service ever. I arrived at 1045, it is 225 and just got called in. They had lost my file. Even after asking 3 times. HORRIBLE!!! Iñ read more

From someone who doesn't write reviews as I understand we can all have a bad day. TERRIBLE!! TERRIBLE! TERRIBLE!! Showed up to appt that I made over phone, was told appt was for another day. Made a second appt., showed up to 2nd appt with appt reminder, and was told that my appt was for different time. I spoke to the same lady who made the appt for me and her answer was, "well you can sit and wait". No sense of responsibility or care for the patient. She even acknowledged it was her hand-writing on the appt card showing the correct appt time ( and not the different time they were telling me)!! DO NOT GO HERE!! terrible service and wait time. Also, while I was there waiting to be called, I saw two other patients have problems with their appointment. They got the same response from both the front desk staff and lady in the second room. I only gave it 1 star since I cannot submit review without a rating. read more

El turno lo tenía para la 1 de la tarde van hacer las 2.30 y aún sigo aquí , la demora es impresionante

I had never had such a bad experience with imaging staff. I am an elderly woman and the only person present in the room was a young(ish) man when I went for an ray, his hello was: "Do you have a bra?" I said yes. "Take it off". said he but I had to do it in his presence (!!!) there was no changing room, no gowns, nothing. After the Xray I had to do the same: take off the Tshirt in his presence and put on my bra. Of course, I turned around, but I had never felt so disrespected and uncomfortable. read more

Place not safe for COVID19. Over populated posing a risk for patients. Significant agglomeration of people. People who gave 5 stars either work there or are family members of the workers. If my appointment is at 8 am I should be seen no later than within a 20 minute time frame of the appointment time. It is unacceptable to be called 2 hours later to fill out your first patient time information and then wait another few hours to get tested. SUPER rude staff, they don't know what costumer service is. I am sure this mess is created by the staff who creates the appointments. Lugar no seguro para COVID19. Area de esperar sobre poblada. Aglomeración significativa de personas. Las personas que dieron 5 estrellas a este lugar trabajan allí o son miembros de la familia de los trabajadores. Si mi cita es a las 8 am, debería ser atendido a más tardar dentro de 20 minutos a la hora de la cita. Es inaceptable que me llamen 2 horas más tarde para hacerme completar la información de tiempo del primer paciente y luego esperar unas horas más para hacerse la prueba. Este caos estoy seguro de que fue creado por una ineptitud de los trabajadores encargados de la planificación. read more

Only 1 star because the app doesn't let you rate it 0. They do not understand the concept of an appointment. You will sit here waiting for hours. Avoid at all costs. read more

Absolute horrible service! +50 people waiting in a small office. Waiting time absolute unexaptable! Crappy run down office with roaches crawling on the chair you are sitting on. Equipment breaking down causing people to reschedule and waste another day at this sad place. They couldn't even do my EKG right! Showed I had a heart infarct at the time of test. I guess I didn't - since I have as of yet not experianced any of indications of heart problem! Rude front office staff! Will make sure I will let anyone who needs any diagnotic service not to utilize this company! I will let my primary physician know not to send people there. read more

Do not ever, ever... ever accept an appointment there after 2 p.m. You will be left alone in the waiting room not knowing what to do and after losing your entire afternoon, you will be asked to return the next day to pick up your results, just because everyone left when there were still patients waiting to be tested. Nunca, nunca, nunca acepte una cita en ese lugar después de las 2 P. M. Quedará solo en la sala de espera sin saber qué hacer y, después de perder toda la tarde le pedirán que regrese al día siguiente a buscar sus resultados, solo porque todo el personal se fue aún habiendo pacientes por examinarse. read more

First off, when I arrived the waiting roomwas packed with chairs 2-3 feet apart and stayed that way the whole time I was there wasting my time. My appointment was at 10. I got there early at 9:44 hoping to get in and quickly since I had to get to work. I waited and waited. Finally at 11:15 I asked when I would get in for my stress test. She said it would still be a while. I left. I went for a stress test to check my heart not my patience. Not going back. read more

The worst experience I've ever had. After changing my appointment three times. I get there, the front desk ladies are NOT wearing masks properly. The ask me to wait (btw they were very rude) I waited for an hour, mind you they asked me to come on an empty stomach. Some guy calls me and tells me that I am gonna have to wait for FOUR MORE HOURS! At that point I decided to leave... I hope you read this and pick a different place read more

Horrible service. I don't understand why they schedule so many appointments that they clearly cannot keep up with. I arrived 30 minutes earlier for my appointment just to wait two whole hours to get seen. How great. read more

Horrible horrible place! They had my mom waiting nearly two hour to attend her even though she had an appointment. When she finally went in, they didn't provide her with a robe, instead the person who helped her told her she'd turn around while my mom would take off her clothes. INCREDIBLE! read more

If you have an appointment at 7:30 make sure you arrive at 7am to possibly get seen at 7:30am. This place does not value others time.

This Diagnostic center is one of the best I've been to. Extremely clean the staff is very nice and while you are waiting they offer latte , colada and little sandwiches , very close to my house so def coming here next time. read more

CMS Diagnostic Services - Diagnostic Imaging Near Me - Miami, Florida

Do not go here. Very unorganized. Started my appointment an hour late. I asked why and their response is that they are always behind... that's a horrible answer and they are obviously not looking for a solution... also I requested an mri disk and it took almost an hour to receive and made me late to my next appointment. Only up side is staff served some snacks and coffee. But still this place gave me a horrible experience. I've been similar imaging centers and this one is by far the worst. read more

I'm sorry for the low rating because people are very amicable in this center, but what's the point of making an appointment when you have to wait for more than an hour to get service? They need to pay attention to time management, people are busy and can't be wasting time in a lobby. read more

Horrible service from the front desk to techs. The first tech that I dealt with was terrible. He was Rude, Disrespectful and bordered on Abusive. He had no reason to put his hands on me in any which way or form other than what he was supposed to do. A female employee should care for female patients and not male employees. I would never go there again. The only reason I had visited this facility was because physician office said the service received was only offered there. Now I know why as I found that this information is not accurate. Seats in the waiting room are one against the other, overcrowded, and employees/patients were not wearing masks. read more

Terrible service. Calls get disconnected after 7-10 minutes of waiting on hold!!! Don't bother trying to get an appointment, you'll never get anyone in the phone to do it. read more

This place should not exist. Tried to have a minor diagnostic test and they did not call for authorization, they were trying to make me pay $350 copay when it is covered 100% by the insurance. Annie is very rude, told me my insurance was lying to me, took my info and did not call insurance nor did she write down the case number the insurance company gave me to give them, calls me a week later to confirm appointment and she had not written it down or called insurance. Insisted on me paying $350. Annie was very unhelpful, you can see she doesn't like her job. Whatever Annie says, the truth is my insurance covers it 100%, you lost a customer because of bad customer service and procedures. Taking my business elsewhere. read more

Don't come to this place. The front desk very nice, was received by a super sweet person. My appt was for an ultrasound at 3pm.. I arrived on time! At 4pm the tech came out and in the middle of waiting room she told everybody that she was going to do 3 more patient said the name of those patients and proceeded to say that all the other patients that were waiting she was not going to do them because she WAS LEAVING TO HER HOUSE. There was another patient there waiting since 1pm and she also was told that she was going to be reschedule. Even though they were doing patients that came after her. This was super unprofessional. That lady should be fired even if she was overbooked that is not a way to speak to the patients. It's not the patients fault that u are hormonal. The administrator came after a while and did not seem too shock. So I'm guessing this is normal behavior in this place. This is why people go to Baptist. I will advised my doctors so they know this place can not be trusted. read more

No stars. I find this to be very disrespectful to have an appointment at one hour & then wait over an hour to be seen. I'm sure the people that work there would not put up with this treatment. read more

This place is horrible. Called to make an appointment and when I arrived they told me they had no appointment for me. So I had to make another one. Additionally, they could not find my prescription that my doctor's office faxed to them. The lady who called to confirm at almost 5:20 pm the day before could barely speak English. Ridiculous. Stay away read more

3+ hour wait was ridiculous. The only reason I am giving this place 2 stars is because there is a nice lady who comes around with coffee and bocaditos and she also keeps the place nice and clean but there is no good reason for anyone with an appointment to have to wait over 3 hours. Will never come here again. They need to organize their office and appointments better. read more

I did a sit down stress test and this location and it was fantastic. The technicians are all very sweet and caring and knowledgeable of what they need to do. My technician went and asked my cardiologist which nuclear contrast he wanted to use on me. After the first set of the test they brought me coffee and bocaditos since I had been fasting. I truly recommend this place highly. Thanks CMS for making my stress test so comfy. Sílvia Blanco read more

I used CMS in the past and had to wait about an hour. Now a days no matter where you go - you have to wait. That's just life!! GREAT place - the techs are wonderful and very caring. Matter of fact, I met two great techs today. I highly recommend CMS at 9200 S. W. 72 Streetz, Miami (305.227.2500). Alice read more

DO NOT COME TO THIS PLACE! Nobody that works in this place knows what the hell they're doing!!! First off, the ladies answering the phone are so rude! They have no idea how insurances work in this place. PLEASE EDUCATE YOUR EMPLOYEES if you're gonna have them answering phones. My insurance doesn't need to give any authorizations for any MRI , I explained that to whoever ignorant that answered the phone and she wouldn't understand, I had to call my insurance so they can call these people and let them know how this insurance works. You ask them questions and have no idea how to answer them in English or Spanish! I had a appointment for an MRI I woke up early that day to call them just to make sure everything was okay and to ask if I could bring my husband with me because I'm really claustrophobic. They transferred me to 4 different people because no one had any idea what to say until finally I asked to speak with the supervisor because it was a back and forth situation, I was on the phone for awhile and my appointment was coming up. The supervisor Virginia assured me everything was fine and after I spoke to her about how I felt she said I could bring my husband. 30 min before my appointment I get a call from her telling me there's something wrong with the open MRI machine and needed to reschedule my appointment. PEOPLE WORK, you can't just cancel someone. So unprofessional. I was about to leave my house to the appointment already. There's 0 customers service here. They make you waste your time. This exam needed to get done already and now I have to wait again God knows how long. Its already frustrating even more if you're claustrophobic and they made it 100% worse than what it already is. GO SOMEWHERE ELSE if you want your stuffs done. Whoever owns this place TRAIN YOUR EMPLOYEES PLEASE! Apparently nothing ever works here, read other reviews they all say the same thing! read more

Be careful. Find out if the MRI machine works. They did not tell me and I had to wait 2 hours with my 82 year old mom, exposing her to possible COVID 19 infection. Then they try to cover up saying I requested an open MRI as opposed to a closed one. I'm not going back to this place for lying and exposing my mom to getting sick. read more

So it's been 3 hours and I'm still sitting here, waiting for an ultrasound, so I have the chance to tell you a bit about this place. My first piece of advice is to bring a cooler of water and cold cuts. Maybe a pillow. If you are worried about your ailment, let me put your mind at ease. You'll die of old age long before you leave. I'm just glad I paid my bills early this month or I would have been paying late fees. The people in the front are nice. Since you'll be here a while, you should get to know them. You may forget the names of your family and friends after a while. I see people go in and out, so I assume someone must work here, but I'm still investigating this. For now it is merely a suspicion. CMS was established in 1995 and I believe they may still be seeing their first patient. I hope I gave you some insight and please tell my kids I miss them. They should be grown up by now. read more

This is a factory. During COVID they had taken very few measures to keep their patients healthy... Little sanitation, a ton of people in waiting area, no sanitation from front desk... I am shocked that they are allowed to operate during this time. There are so many elderly people here. I am genuinely concerned for their well being. read more

STAY AWAY FROM THIS PLACE...This place is horrible. No prepared for patients I saw many coming and not knowing they had to take the liquid for the scan or like me drink water for my ultrasound . I arrived to my appointment at 8:55 it's 10:00 am and haven't been called at all. I've seen patients that arrived after me in and out and I still waiting . They said didn't have my doctors prescription today but why you were not prepared to tell me this yesterday when you called me ? Lack of professionalism ... terrible social distancing and I'm not coming back here to waist my money and time To update I walked into the ultrasound room. The technician upset told me she couldn't perform the ultrasound because I haven't drink enough water to fill my bladder. Mind you the front desk staff told me to drink until I had the urge to go to the bathroom and that's what I did. I left that place at 10:30 and they did nothing. As a health care worker I am ashamed that establishment's likes this makes us look bad in front of patients. BTW you will not find anyone responsible to filled a formal complain. read more

I am sad that so many people have had a not-so-great experience. However, for an MRI, the staff was very helpful at check-in and the tech was amazing...helping calm down my husband, accommodating his request to have me in the room, etc. They had the results to doctor within 48 hours and were very helpful in getting the CD which his doctor needed to have for a full pre-op evaluation. I don't discount anyone else's experience, but we had a great experience. Our appointment was for 7:30am. We were out by 8:30am. read more

Not customer service oriented, rude, and liars. Did not call the patient to let you know your appointment was cancelled (twice) due to a faulty machine, after the rude front desk attendant asks you to come to a specific date and time (appointment), then she lies about it in front of coworkers and other patients. I do not recommend. read more

I brought my 75 year old father for a parathyroid scan where the expected time for the procedure is 3 hours. His appointment was at 10:15am and 7 hours later he was still waiting to finish the scan. I voiced my concerns to the Supervisor on the wait time especially during COVID-19 and having a compromised patient in this facility for this amount of time. If you are able to get services elsewhere, please try to do so because this is unacceptable. read more

Had to add a star because it wouldn't post but it their were Negative 5 stars I would have chosen tgat. This place is a joke. I set a appointment for a Scan, was called by CMS to confirm everything the day before, and tell me what my CO Pay was going to be the day of the appointment. They told me my insurance deductible was not met and that I had to pay 475.00 to have the tests done. It didn't seem correct so I contacted my Insurance provider. The correct amount was 250.00. Tried calling CMS but no body answered, so I drove to CMS and saw the lady in charge of calling the Insurance company. Told me that they had made a mistake and the co- pay was 250.00. I didn't trust them and called Insurance company again. I called CMS and ask for instructions before the test because no one had called me with instructions. They told me the wrong info on what to do and the wrong information about what was needed to have the procedure done. After talking to several people they finally got things right. Came in the next day for the appointment before my time. After processing the insurance and taking my money, I was told to sit down and wait. THIRTY MINUTES LATER waiting in a lobby FULL of people they told me that they had gotten the wrong medicine for my procedure and they told me it will be a while before it would arrive. Had NO clue how long. Very unprofessional place, Mistakes on procedures , mistakes on payment and NO consideration on people's time. Wouldn't recommend this place to my enemy. And for all the Spanish people reading this that don't read english...... Este lugar es una MIER_A. read more

First time at this facility. I read all the reviews before going to my appt and I must say this a great place. The lady at the front door welcomes patients like no other. She's very polite and gives instructions clearly. The place is neat, staff very courteous and fast. I was done winthin a half hour. I recommend this facility. read more

Kept waiting 15 minutes to cancel an appointment - tried to e-mail but address is apparently not valid.

I wish I could leave 0 stars. The worse place ever. Appointments are never on time, waited for more than 2 hours and all they could say is you have to keep waiting ma'am. I asked why haven't I been called? No answer. They seems to be busy with gossip conversations rather than accommodate patients. First time I came same think and doctor's have no regard for patient with pains. Stay away. Find another place. read more