My local ENT gave me a referral to get a head CT scan at South Florida Diagnostic Imaging! The location was easy to find and parking was simple, I did have an appointment at 7:15am and it was empty. The customer service was friendly and fast. I didn't wait more than 15 minutes to get inside and since I only had a head CT scan done it was roughly pretty quick. The equipment look brand new and the place was clean and well kept. Please Note: I have read all the reviews about the wait times and about staff. To create a solution for the wait times try and get an appointment as earlier as possible I would suggest 7am to avoid the long wait times. They do have multiple rooms with various machines and they do all types of scans like mammograms, CT, MRI, etc. Wear comfortable clothing and no jewelry because any metal they will tell you to take it off unless you have metal in your interior. read more

South Florida Diagnostic Imaging - Diagnostic Imaging Near Me - Miami, Florida

One star because I can't give less. My experience at this place was very bad. My appointment was at 12:30 p.m., and I didn't leave until 2:26 p.m. The woman at the front desk with black hair and glasses lied to me about the order in which patients were being called and had me taken in whenever she decided. On top of that, she had an unprofessional attitude, was rude, and showed very little respect or empathy toward patients. I do not recommend this place if you value your time or expect to be treated with courtesy and respect by the front desk staff. I do want to recognize the MRI technicians, who were excellent. They were kind, professional, and attentive throughout the entire procedure. They were the only positive part of my experience. read more

I am extremely disappointed with my experience at this diagnostic center. It took 25 days to receive the results of a follow-up breast ultrasound. During that time, I had to cancel two doctor's appointments because my physician could not review the imaging without the report. Despite making numerous phone calls and even visiting the center in person to request my results, I was repeatedly told to wait. This unnecessary delay caused significant stress and anxiety, especially when dealing with a breast health concern. Patients deserve timely communication and better coordination of care. I hope the center reviews its procedures so that no one else has to experience this level of frustration and worry. read more

I've been to this facility before and I have never experienced what is happening now. I have a serious shoulder injury for which I've had surgery for. Now there are complications. My dr ordered an MRI Stat. Apparently, Stat means nothing here. It has been over a week and I still don't have the results. I've called 3 times and all I get is lies. They promise to escalate the process and push it through as an emergency and nothing happens. I'm having constant pain and I can't proceed with treatment until we know what is wrong. I don't know what the problem is. If they are understaffed, then hire more people but don't leave patients hanging when they need these results asap. The place is always packed, but I for one, do not intend on EVER returning here for anything. Do yourself a big favor and find another facility that cares about their patients and doesn't outright lie to them. read more

Terrible customer service! Young girl at front desk was extremely rude. My appointment was for 5 pm & I arrived at 4:45, only to be told that they were running at a minimum 2 hours late. On top of that, I was advised by another receptionist (older lady) that was also at the front desk that they would not be able to provide me with the MRI disc & I would have to return to pick up the disc when it was ready, cause they couldn't provide it to me today. Very disappointed & with all the facilities in south Florida will definitely not utilize this facility again. read more

I generally give healthcare providers the benefit of the doubt and understand that occasional delays or miscommunications can happen. However, my experience with South Florida Diagnostic Imaging involved repeated misinformation, poor coordination, and significant delays that fell far below the standard of care I expected. On July 13, I called to schedule two physician-ordered exams: a breast ultrasound with Doppler and a chest X-ray. The scheduler told me they could not schedule the ultrasound unless I also had a mammogram. I explained that I am under 40 and this was not a routine screening--it was ordered to evaluate the vasculature. He placed me on hold, said he would verify the policy and call me back, then later called to confirm they would not schedule the ultrasound without a mammogram. Because of this, I had to contact my physician for an unnecessary mammogram order. I then scheduled all three exams for July 20 and was instructed to report to Suite 102. My appointment was at 2:40 p.m., and I arrived 25 minutes early. After waiting in line, I was told I actually needed to check in at the Women's Center in Suite 103, where I waited another 25 minutes. During check-in, I was told they could perform the ultrasound but not the mammogram. After speaking with a supervisor, the receptionist informed me that the supervisor said the ultrasound should actually be done first, and only if something abnormal was found would a mammogram be needed--the exact opposite of what their scheduler had told me days earlier. After changing into a gown and waiting again, another technologist looked at my order and said they could not perform the ultrasound because they "don't do vascular ultrasounds." I questioned why multiple employees had already reviewed my order, checked me in, collected my copay, and had me change into a gown if they couldn't perform the exam. After additional discussions with the supervisor, she acknowledged they were capable of performing the Doppler study and ultimately completed the ultrasound herself. If your facility could perform the exam all along, why did I spend nearly an hour being told it couldn't be done? My chest X-ray results were sent to my physician the next day. However, my ultrasound results have still not been finalized more than two weeks later despite multiple phone calls. On both occasions, I was told the issue would be escalated, yet the results remain unavailable. These results are needed for medical clearance before surgery. This experience involved: Incorrect scheduling information. Contradictory instructions from multiple employees. Poor communication between departments. Failure to review physician orders before collecting payment. Excessive wait times. An unreasonable delay in releasing diagnostic results. Patients deserve accurate information, coordinated care, and timely reporting of diagnostic studies. Unfortunately, that was not my experience. Because I have been unable to resolve this directly with the imaging center, I will be filing formal complaints with the Florida Agency for Health Care Administration (AHCA), the American College of Radiology (ACR), and my health insurance company. read more

Excellent service, very friendly and efficient. I arrived from my appointment 10 minutes early, they asked me to sit, within five minutes I was called to the desk. So very quick paperwork and a couple of automated signatures later, and I was directed to the door where a nurse was waiting. I was taking to a waiting area, I sat for exactly 3 minutes, and a technician came to gathering. I was taking him for an x-ray, everything was clearly explained as to the procedure and within 10 minutes I was up. Total time 21 minutes and I was in and out. I highly recommend this location after having similar procedures and other locations. read more

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Find another center for your MRI if possible. It's like a factory with a long wait time and absolutely no place to park. Very rude ladies working the front desk. No smiles, no hello, just a pissed off look on all three of them, hating the fact that they are working there. Just an overall terrible experience. read more

Waited 1 hour for my ultrasound after checking in for my appointment. The ultrasound itself was fine - the technician didn't say anything at all. My main concern is that now it's been almost 4 weeks since the ultrasound and I still have not received the results. After the ultrasound they said I'd get results in 2-3 days. By 4 days I had called and they said it can take up to 7 business days. I called at the 7 business day mark and they said it can take 2 more days. Every time I call they assure me they're expediting it for review and the results will be ready in 48 hours. So frustrating. Took a copay from me to not even have results a month later. Even my PCP has been hounding them and they promised my PCP the results would be ready by this past Wednesday. Were they ready? Nope! read more

Place: South Florida Diagnostic Imaging  Address: 11801 SW 90 St. , Suite 102, Miami, FL  Ph: (305)270-6001 I will never return to that place! And will tell my friends and family this sad story. This is the first Review of my life. On May 5th, 2026,  I went there for an X-Ray with the indication: "Left shoulder pain for 6 months. Inability to elevate the left arm" I have been needing help even to get dressed and wash my hair. They performed the x-rays of both shoulders, 2 views, fine. When the Report arrived, it only mentioned the right shoulder , which has never been the one hurting me and it has never prevented me from being able to perform my daily activities/needs. It was a surprise! so, I call there, they told me that I had to call my primary Doctor, and that's what I did. My Doctor's office nurse called them and had to do it several times. Finally, May the 12th, the Report arrived again with the  "Addendum". The "Addendum" is one sentence that says there is nothing in my left arm and that: "Findings are on the Right as stated below" And then, they "copy and paste" the same previous report. Which, makes it very clear that this Radiologist did not look at the images, He did not even bother to review them, despite my insistence that my left arm is hurting and it does not let me to perform many activities of my daily life, including getting dressed without help. Radiologist: Dr. Donald Dawson, MD. During an entire week, I called the center, left a message at the recording machine at the Radiologist Dpt., telling my pain, I spoke with Melissa twice, I spoke with Lucia, and I spoke with Maria, and she transferred me to a supervisor on May 13, 2026 and I spoke to supervisor Saúl!, I explained to him, about my LEFT ARM PAIN, He apologized several times during the conversation. I begged him to repeat the X-Ray of my left arm/shoulder, and he told me that be waiting for a phone call from them, He Said: "Be aware of your phone" Today is May 20th, and NOBODY HAS CALLED ME, just as the supervisor said would happen. My pain is getting more acute, but nobody cares. I will never return to that place! And will tell my friends and family this sad story. Milagros Bosch-Pino. read more

Terrible customer service from the initial contact with the appointment making experience. Front desk staff could care less about their work or their patients. Run the other way and get your diagnostic testing done anywhere else read more

Excellent place for diagnostic imaging. All the staff were amazing and so respectful. They treated you with upmost care and made you feel so special. read more

Horrible customer service! Very rude frontdesk! No time management with appointments. They ask you to arrive early and make you wait, least one hour before being transferred to another waiting room to wait some more.. There is absolutely no respect for the patients!!! read more

Well organized very busy. We were able to get our scan in a reasonable amount of time thank you. my mother was very happy with the caregiving during the scan and the instructions were very clear. Very precise very helpful. Thank you. read more

Very long wait time here. Scheduled for 2:00; in the MRI at 3:45. Got there 15 minutes early as requested. Woman in waiting room had to reschedule because the wait was so long. Another 20 minutes wait to get a cd of the MRI to take back to my ortho. $5 charge. Not sure if this is standard or not. The staff was very nice, especially Maria the receptionist. I stupidly forgot to bring my prescriptions (left on kitchen counter) and she called my doc and had them faxed over. Good sport. The technicians were nice too. Free parking. Bring a book to read and a sweater. Freezing cold. read more

Mine is a mixed opinion..... when I went to get the service , all the ladies taking care of me were professional , courteous and timely, but to call on a Saturday to pick up a CD of a test with multiple calls in the span of 2 hours , people picking up and not responding leaving you there saying hello hello and hanging up or transferring to the system again MULTIPLE TIMES is unheard of. I drive there finally to pick it up only to be told I have to come on a weekday to pick it up . I tell the young girl there about how my morning went " oh there is nobody working the phone on weekends" yet she has the cellphone in front of her waiting for me to leave so she can go back to her cellphone. If you have a person with enough time on a Saturday to be on her cellphone, she can handle at least one of the lines intermittently. It is a Sad state of customer service we live these days . The professional work staff 5 stars , the office in saturdays 0 stars read more

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This places billing department is a disaster. You pay in cash the day of the service and 3 months later you start receiving bills asking you to pay. Do not try to call them, they never pick up the phone and they will never call you back. If you try to call another department and ask for help they simply transfer your call again to the worthless billing department. Their customer service and care for patients is null. I'll wait to be sent to collection and will take it from there. read more

I had an appointment at 345 they asked me arrive 10mins early. I got there at 2:55. They didn't ask to check in until 3:50 and then placed me in another waiting area for another hour. In addition to this it's been four days and my provider still has not received my results and no one answers the phone in the office EDIT: it has now been almost two weeks and Still no results and NO ONE ANSWERS THE PHONE! This should criminal read more

I had an appointment today for a CT scan. The two girls in the front that check you on were so sweet to all the patients that came in. They not only did there jobs quickly but treated everyone with a smile and were very compassionate. Also the girl and guy that did the CT scan were very nice. She explained everything and made me feel very comfortable. I really recommend this facility, couldn't have been any better. YOU ALL SHINE LIKE A STAR!! Keep up the good work. read more

Great fast service. The staff was very professional & examine my procedure in direct detail.

Customer service, professionalism, and communication need to be improved. My boyfriend's appointment was cancelled twice without notice and when we asked to speak with the manager or supervisor the call was disconnected. No one called us back to try and remedy the issue. read more

Took my wife here for an MRI of her hip. The wait was so long that that she no longer needed the MRI because she was healed.

First, I've had three diagnostic services at South Fl Diagnostic Imaging. I received two phone calls advising me that my referrals were not received. I called my primary who i formed me that the referrals were indeed sent. I called the referrals department and was informed that the referrals were received and not to worry about it. The next day I receiced another call and was told I needed referrals or my appointments would have to be rescheduled! I was again informed that my referrals were received. Moving on. I've now received several text messages informing me that I have a balance of $2, 485.71. I called the billing department five times. I've left several messages informing them that I called my insurance company and all claims have been paid and I have no patient responsibility. According to the messaging, someone would call me back in 3-5 business days. I'm still waiting for that call. It's been three weeks now. I don't know what else to do. I don't recomment South Florida Diagnostic Imaging and I will never use them again. read more

Clean, quick, and efficient! I came in for an appointment and the staff was very helpful and organized in setting everything up for me. I even came 15 minutes late and they were still able to quickly run everything through. They've got everything figured out and work great as a team! The receptionists are also very friendly and welcoming. They were even able to help me find a solution for a document I had not brought in. Great location and I'm very satisfied with my experience here read more

South Florida Diagnostic Imaging - Waiting for my appointment - Diagnostic Imaging Near Me - Miami, Florida

Came here with my brother for his xrays. They took him inside immediately. An appointment is an appointment here. The place was packed, but I guess you only come here if it's the only option your insurance gives you. So my review is for what I experienced in the waiting room. When you first walk in, the smell of urine is very prominent. Hits your nose like you're standing near a dirty toilet. Then the smell of marijuana is incredibly strong! I felt like I just walked into a smoker's house. I think I might've gotten second hand smoke from just sitting there. Gross! But I do have to say, that the girls in the front office were very nice and very attentive to not only my brother and myself, but to everyone who walked in. Great customer service. read more

What a terrible place. I have been waiting for the results of my MRI for 2 weeks now when I was advised it would take 48-72 hours. Every time I call they tell me something different. Daniella from medical records has terrible costumer service skills and refuses to let me speak to any supervisor. I have left 2 messages and no one returns my calls. Go anywhere else. read more

I get a lumbar X-ray here and before I leave I ask for the images on CD. When I take the CD to my surgeon I'm told that there were no X-rays on the CD. Instead they gave me an MRI I did there years prior! My surgeon couldn't proceed with my post op appointment without the images so I drove 30 miles to south Florida diagnostic imaging to get the RIGHT IMAGES. I explain that I'm in a rush as I had to drive back to surgeon ASAP with CD images. I saw 3 young girls that handle the CD's on their phones and chatting. When I asked again how much longer it would take one of the girls that was supposedly handling my CD pokes her head out, gives me a stare and proceeds to share photos from her phone with the front desk lady as they chatted and laughed. I've never been so disrespected in a healthcare setting. I'll certainly communicate this experience to the appropriate entities!!! read more

If I could give negative stars I would! Do NOT ever come here if you value your time at all! I had an 11:30 MRI appointment and have not moved from the waiting room 2 hours later!!!! Short staffed, behind schedule! What's the point of an appointment!!!! read more

You know getting a mammogram is nothing I look forward to,but it must be done. Scheduling an appointment was quick and easy. Just make sure to check your insurance to see if you need a prescription or referral. This imaging center is right in Kendall,behind La Carretta. There is street parking and they have their own parking lot so it shouldn't be a problem. I walked in the facility and told the actual imaging was done just down the hall. I entered and went to sign in but the young lady juat confirmed my name and let me know there was no need to sign in and would be called in a moment. I sat down and not even 5 minutes later I was called in to give my prescription, ID, and insurance card. I was also advised they had a new 3D imaging available for only $40. I passed on that but would definitley look into the future if I'd need another mammogram within the year. I was then taken to change into a gown. They provide a private space to change along with lockers just in case you'd like to put your valuables inside while you wait. After your taken into another room while others are waiting as well to be called. Once finally called the tech was very nice and answered all the questions I had being a little nervous. She reassured me there was nothing to be afraid of and that this new machine doesn't "squish" your breast as much as the previous machine. The whole process took less then 10 minutes and I was out of there. Their staff is excellent,sufficient,well knowledged, and so nice. My whole experience was swift,quick, and I walked out with a smile on my face knowing I got something important done and out of the way. The results take about a week and your PCP goes over the results with you. God willing everything will be normal. read more

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I have been going to this place when I had to request an MRI. The service is excellent. Comparing with other Diagnostic centers, specially those from the hospitals, the quote is half the amount or more. Last week I have done one MRI and to my request to send the disc and the written report to my home they have mail me both paying just a $ 6. Great service. read more

Probably the rudest staff I have ever experienced. If you want to be treated like poorly this is your place. I even called to complain and the same lady hung up on me. The lady's name was Hati - unbelievably rude read more

I made my appointments thinking they were being very Covid prevention, not at all, they over booked . More than five women in one small waiting room, I waited over 45 min. To get one of the Diagnostic done..... Horrible wait, other patient complaining as well.. When you enter the mammogram room, no disinfecting in front of you, asked the lady angered " yes its been cleaned" Dont know...Sadly very poor service and poor scheduling as well as clesnimv read more

Since my doctor and insurance use SFDI I'm kinda forced to use it. Generally, I have no problems with the clinic itself. Making phone appointments is pretty easy. My appointment was at 11. At 11:03 the courteous front office staff checked me in. At 11:10 I went back for x-rays and was out by 11:30. The x-ray tech was very competent. I have no complaints about this part of the business. Why it's (barely) 2 stars is the parking SUCKS! I arrived (luckily) at 10:28 and spent the next 18 minutes circling their totally inadequate parking lot...even their valet was full and of no help. I'd advise maybe get the very earliest appointment and even then, get there early. read more

I'm not really sure what everyone's complaint is. I've come here several times in the past 2 years and I've had zero issues. I've had mammogram, MRI's, xrays and ultrasounds done here without issue. I have recommend them to family and friends, and they liked it, also. As for results, they have a website where you can register and when your results are ready the report will be uploaded there - I've waited only a few days. I think it's great bc I don't have to wait for the doctor to call me. The facility is very clean, affordable and while some employees are nicer than others, to be fair, that's everywhere; overall, I am very happy with them. read more

Super clean facility, friendly professional staff. Great customer service!I was able to get scheduled within a reasonable amount of time which was important to me.The evening hours are very convenient no need to take off during work. read more

Wish I read the other reviews before scheduling my appointment. I'm still sitting in the waiting room 2 hours after my scheduled appointment. I came 15 minutes early as requested and still waiting.... read more

Got here early with an appointment and they are telling everyone they are running late. Appointment are not followed through here. Appointment at 5 got here at 4:30 and its 6:30 and still waiting. read more

South Florida Diagnostic Imaging - Diagnostic Imaging Near Me - Miami, Florida

Awful, unprofessional. I went to this place to get a breast ultrasound because I had had a concerning mammogram performed in another facility and it was urgent that I had an ultrasound for comparison. I explained this to the secretary because I needed to obtain an ultrasound with an evaluation from a radiologist. But, instead they lost the mammogram images that I brought which they required so as to compare them with the ultrasound (they had told me several times that without the mammogram images they would not do the ultrasound)... On top of it all, they sent an incomplete report to my doctor saying that it was incomplete because they didn't have those imsges. They did not call me to notify me about this situation. Later, when my doctor reached out to me, I brought them the images AGAIN and it took them more than a week to write a report that didn't say anything new and was confusing. Due to their incompetence, the doctors were concerned and sent me to an oncologist to rule out cancer. The whole experience added me unnecessary stress, time and money. AVOID THIS PLACE AT ALL COSTS. read more

If I could leave less then one star I would. I called at 10:03 Am to notify them that I was two minutes away for my 10 o'clock appointment due to an accident. Upon arriving there I came across the worst parking situation I have ever seen at any location in my life there valet team was not present at the counter and when you did go in you were told to return to valet. It took me 15 minutes to park and I entered at 10:20. Upon coming in they checked me in and said I would be seen shortly. 40 minutes later I was called to the counter and told that since I was late I would need to wait until 12:15. For those keeping track that's a two hour wait. When I re explained the whole situation at the counter the lady informed me that she knew parking was bad, but there was nothing she could do about it. If my doctor reverted refers me to here again I would drop the doctor it's that bad. I would also not come here if my own free will again. read more

I have been going to this place for years and love it because they have very updated machines but the staff is the worst. My appointment for a mammogram & breast US was at 3:00 pm, they called me to come at 2:45 pm if possible. I came at 2:30 and I was called at 5:30 pm because I complained about it. The ladies where chatting in the room and I was the only one sitting in the waiting room. This is unacceptable, I will be reporting this place to the BBB. read more