Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

I used to travel on Greyhound, who owned the terminals. So a stop every two hours was not a big…read moredeal on a 12 hour trip. Get off, use restroom, eat, back on the bus. Trip from Bethesda to NYC is 4:30. Driver keeps saying he's not stopping. Ok. Gotta go occasionally. Lordy, the "must sit down only" fixture is a tiny hole with a seat that is bigger than the child size opening below it. Even airline loos work better. Good luck with the constant bouncing. No pics

The location we were picked up was at the bus stop by Hudson Yards, which is on 34th street and…read more11th avenue. It's across the street from the Javits Center. Signage isn't clear so be mindful trying to find it. It's NOT a building you're looking for. Look for the very small, green FLIXBUS sign. DOUBLE CHECK THE APP FOR THE BUS ARRIVAL. The bus number in the app and the bus showing up may NOT be the same! $150 for a family of four who had to scramble to get from NYC to Philadelphia after an Amtrak emergency canceled the trains all day. It's an alternative option compared to flying and it's not the fanciest, but gets the job done. Traveling on a budget you can't have it all so don't expect this to be perfect and relaxing. It was hectic trying to understand if it was the right bus to begin with. Also be prepared to load and unload your own luggage. So we're glad to make it here to enjoy the rest of our East Coast vacation.

This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is…read more120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time.

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

They used to be so great! I took them every time from Boston-NYC... now I'd rather spend more to…read moretake Amtrak. This week I decided to do it because the train fare was so high for the holiday weekend. Driver went thru upstate NY for some reason, then NJ which added a bunch of time to the trip, was on the phone most of the time and yelling at passengers. Total trip time was about 6.5hrs.

didn't end up travelling with them because my travel plans changed but I did enjoy their customer…read moreservice with cancelling my trip. I forgot to cancel more than 24 hours before so I was able to get a credit of my trip and will be able to use that credit for the next time I want to travel which I appreciate.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

I've taken this to Atlantic City plenty of times. They are always late with no compensation or…read moreexplanation but if you are late they leave you. You can't cancel it reschedule your time, they charge you full price but they are always late. I would understand if they were punctual. Lastly, the drivers are always angry and rude

The driver was incredibly rude to me. Left me crying and needing to switch to a different bus. I'm…read morea woman traveling alone and was treated so poorly by someone who is supposed to be in charge of making sure I get to my destination safely. He was making fun of me for being a woman and saying that because I'm a woman I should have a man with me to travel because women can't do anything themself. It was truly awful. The actual ride itself- the outlets on the bus didn't work (which is why I picked greyhound to begin with, so I could do work while I traveled)

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....