Terrible customer service. The employee mumbled so badly I could barely understand him, put me on…read morehold for several minutes before I could even explain what I needed, then acted like he couldn't be bothered to help. If you hate answering the phone that much, maybe don't answer it. Won't be calling again.

The customer service was not there, they were rude for asking basic questions. It was unnecessary…read moreand unprofessional .

They were the only company that was able to get a junk vehicle off my property the same day on the…read moreweekend.

Excellent customer service! Especially the handsome young man at the counter w/ green eyes! ;)read more

Their mechanic department definitely needs improving! I had a jerking with my car from 0 to 20…read moremph. Took it in. They replaced some parts picked it up. It drove worse than when I dropped it off. I asked if the throttlebody plate was cleaned. I was told three different answers. Yes, it was cleaned. No, it wasn't cleaned yet and then it did not need to be cleaned. My breather hose was broken and left like that without my notification. But I was guaranteed that that was not the problem. Had my car for 10 days the first time I took it back for three more days. Was told the problem was my wastegate that I was previously told was fine. I decided not to take it back to have my Westgate replaced because my car would need to be there for another two or three days. I picked up the breather hose that they had broken. I took my intake apart to get to my throttlebody, cleaned my throttlebody and replaced the hose that I was guaranteed was not the problem and my car is fixed. All of these things I mentioned, but apparently they did not believe I knew what I was talking about probably because I was female! Before you take your vehicle there, please know what your engine looks like so you can tell if anything has been broken. I would say females definitely need to beware.! I also asked to have my front brakes done only to find out that the technician felt that they were not a hazard, so chose not to change my brakes. Everything that I suggested or asked to be done as far as the throttle body plate and mass flow air sensor to be cleaned. It was not done. It was basically just ignored.

This place has gone downhill since John stopped being there. The guys are extremely lazy!! And…read moredon't seem to want to sell any parts, as if we as consumers bother their schedule. They claim to never have a single item in stock. When they do have a car for parts, they say it'll take too long to go see if the part is on there. Instead of doing their job and actually want to sell something. SUPER LAZY GUYS THERE!!!

Even during the COVID dilemma these professional mechanics are ready, willing and able to assist…read moretheir customers with competitive pricing, quick diagnosis and successful repairs. I will most certainly refer my family and friends for any car problems that arise.

Such a great place they been serving the valley for over 20 years and they really know what they…read moreare doing I take my car in and I'm out in no time. I dropped off my car and they close at 5:00-5:30 pm I called and said I would be a little late the guy said that wouldn't be a problem the guy was there after hours to give me the keys to my car and the service is great they are very friendly and great on prices too, you can buy a part and take it down there and they will put it in for you or they cant get you the part and do it. I never had any problems with them. I went down with a different car for a friend and the guy asked me how my car been running since and I am always pleased to go here the guy is funny too and doesn't try to get you to get other things done.

Most overpriced parts place!!! Something that would cost $10-$15 at Oreillys, he was charging…read more$65!!!!!! Absolutely insane. Do not go here!

Bonjour Mr Scott Fenton , the manager of Parts Authority in…read moreIndio is exceptionally professional and very friendly and never gives up to help the customer and to find a part or the rare mineral oil, and, always with a smile and a sens of humor It is such a pleasure to visit the store .Mr Issac is also very professional and gives great advice .It is a wonderful experience to be helped with efficiency and at this high level of professionalism. Both are the symbol of the United States of America and what means true work ethics There are simply the best !!! I recommend the Parts Authority in Indio 200 % Thank you so very much Mr Scott Fenton and Mr Issak Pierre Du Lat I am Pierre Du Lat and approve this message

I just want to say, these guys were a pleasure to work with and I appreciate their help and…read moreprofessionalism in handling my cargo van's final resting place. It was a mess I got myself into, but the van will be at peace now. RIP ol' friend.

For the last 2 years I went to this location ( Indio ) 5 times I always got good service and…read moreprofessional advice good job you guys ( David & Matt auto body )

Really good Service! The staff are respectful and funny. I needed a car part, not too sure what…read moreit's called but they made sure I got the right part and the price was good too!

big shout out to franscio and the other guy here. im from az and them 2 helped me get back on tge…read moreroad, cant thank you guys enough

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Earlier today I took in a battery to be tested at Kragen Auto parts store located at 51339 Harrison…read moreHwy 86 Coachella, CA 92236. I was told by the staff on duty that the battery was dead and needed replacement. I purchased a NEW battery for a little over $100. I left another battery for discount. I brought the NEW battery home and installed it to have the same problem. I took the OLD battery to be tested at another location and was told the OLD battery was fine and did not need replacement. I called the Kragen store back to only have the manager on duty be sarcastic and rude. I am a high school teacher in the area and do not appreciate the level of customer service and unfortanately I will have to let my friends and colleagues know not to shop at that store. How often do you think they are selling products that don't need replacement? This is horrible.

"Highly recommend visiting this AutoZone! I had the pleasure of being helped by Israel today, and…read morehis service was exceptional. He was incredibly patient and detailed while checking my car, and he explained exactly how to resolve the issue. Truly appreciate his expertise and kindness!"

The guys working at this particular Autozone are great customer service representatives!…read more We have shopped here 4 or 5 times over the past 6 months. Each time, I have been extremely impressed at how attentive, kind, and helpful the crew working here has been. This store must have great management because I have not found the same standard of excellent service at any other auto parts store I have been to. Keep up the great work everyone! Thank you for all your help! ***********