I will start by saying that this place is great! My wife and I visited recently for a weekend…read moregetaway in the off-peak winter month of February and thoroughly enjoyed our stay. The initial booking interaction with the front office manager was excellent, and she went out of her way to make sure we were familiarized with the property, how to get in and out of the coded gate, and where to find our documents/keys, etc. as we were checking in late upon arrival. The cabin was beautiful, if not a tad outdated in the typical "Gatlinburg mountain-style" motif, and was settled nicely by itself without an immediate neighbor, so we felt very comfortable, secluded, and able to fully relax - the ideal weekend getaway environment! What was even better was the pricing. Our cabin was a 2 bedroom, 3 bath, fully stocked kitchen with all appliances, dishware, silverware, etc, and a living room area with 2 couches, a lounge chair, including a flat panel with tv access, and all across 2 stories. Everything was very well cleaned, the loft area was beautiful, and even had an in-room whirlpool-jetted tub. Everything they said they'd do, they did. Great service, nice location very close to the Fall Creek Falls State Park, and within 15 mins either way of the nearest town for additional options. Overall, we'd most certainly visit here again the next time we're looking for a hike along the beautiful falls nearby!

Charming place near Fall Creek Falls State Park. The Villas are great with a great view of The…read morePlateau and the surrounding woods. Great hiking. Pet friendly! We will be back.

Everything was great, good customer service, great breakfast. The rooms and hotel in general looked…read morefresh, the shower stream was very good as well.

The pluses - good location, new, quiet, EV charging. The…read moreminuses - there were hairs all over the room and shower curtain. Possibly from housekeeping, but not the guessing game I want to play. Also, large bags of trash in random spots in the hotel. They're cleaning (I guess), but not the welcome you want.

Charm for days. This is southern hospitality on full display. It's an inn/b&b with cozy common…read moreareas for lovely fellowship. If you want to feel like you are staying in a friend's home, this is your place. And the made to order breakfast is just icing on the cake.

We stayed here for just one night while we were seeing a run of show at the Caverns, and we really…read morefound it to be delightful. This bed & breakfast is just cute - from the outside landscaping (the gardener in me was very pleased to check out the plants) to the interior decor. We happened to be there during a huge rain storm, which I took in from the lovely covered porch. I love watching a good storm, and this was just about perfection. Our room was spacious and well-appointed. We had plenty of room. I am 5'2" and it was a pretty tall bed... I kind of had to hop to get into it. But once I was in, it was plenty comfortable. There is breakfast in the morning, which I chose to sleep through.But my husband said it was good. And there were many available snacks throughout the place for the taking - which were greatly appreciated.

We stayed when going to the caverns and it was such a cool place to have a fire after the concert…read moreand theres stores and a liquor store right there too. Everyone was super nice . We really enjoyed and would gp back .

The rooms are fairly decent. However, the big attraction is supposed to be the smokehouse…read morerestaurant. I say it's like Gatorland in Florida. A tourist attraction that has little or no substances to it. The food was lackluster. The entertainment was 85 year-old hippies seeing hippie culture crap that nobody wants to hear. The service was fair to Middlin'. I gave the waitress a decent tip because I felt sorry for the fact that she was young and having to work there. When I went to the bathroom, I was sure I was an 80s horror movie and that Jason was gonna come out and stab me at any moment. I would seriously say, regardless of the billboards to avoid this place at all costs! Best thing that I could say is reception was very friendly. We had high hopes that were quickly dashed.

Rooms are okay, needs renovation, beds uncomfortable but for price it's doable. The worst are the…read morestaff (managers or owners). They are the most unfriendly people. They do not speak to you, and they don't smile say hi, nothing. You have to approach and ask them as they sit in the lounge area and stare at you. Super awkward. Not a ome time thing. I've stayed here 4 times over the past 4 years and they are always the same. I'll choose somewhere else next time.

When we checked in, we were amazed by the young woman who handled our reservation. Heather was…read moreoutstanding! She was hustling at full steam, with a smile, and a positive attitude. She apologized profusely for the out of order elevator (it needed a part that was delayed), and offered to help carry our bags to the 2nd floor when she could not find a first floor room for us. We didn't want her to work any harder than she was, so we declined her offer. But by the time we got our luggage, and came back in the front door to go to our room, she had good news. A first floor room had opened up! Cleaning staff was pleasant and helpful, too. When I checked out, the gentleman was friendly and asked about our stay. So staff gets 5 stars. The room was as clean and nice as the lobby - and Heather! It had a king size bed, easy chair, work chair at the desk area, a mini fridge with working freezer, microwave, flat screen TV, clock radio, good lighting, and plenty of outlets. The only unusual part of the room was the shower. It was long and narrow and didn't need a shower curtain. It might have looked strange, but it worked well. 5 stars for the room. The downside of being on the first floor was being under an active early riser. Up at 7, this room above us had someone who paced from the bed to the door to the bed and back again. This person seemed to be bouncing a ball or doing jumping jacks when not pacing. This was something out of Red Roof's control, but the uncarpeted floors did not muffle the sound. We had to get up early, but not THAT early. Due to "sanitary concerns," this Red Roof Inn stopped offering complimentary breakfast. We think it was more of a staffing issue, but it was a minor setback. With McDonald's next door, and Waffle House across the street, we were able to enjoy breakfast for a nominal cost each of the three mornings of our stay. The drawback was the size of our party. Since we were here for a wedding, the first morning we were a party of 9. The next morning, we were a party of 21. It would have been better to eat in the breakfast area. The exit door by our room was supposed to be keyed, but that did not work. So it was not secure for safety. For this, broken elevator, and lack of breakfast, 3 stars. Our room was not expensive, and it was comfortable. As I said before, we were here for a wedding, and the accommodations were fine for this. Many of the attendees were at this hotel, so we were able to carpool to the venues, and to visit with each other in our rooms before the big day and afterwards. For this, 5 stars. Total score: 4 stars.

Normally, I am not generally putting Comfort Suites at the top of my hotel list. But this is not a…read moretypical Comfort Suites. We learned upon arrival that this area is also home to the annual Bonaroo music festival, and we were told a lot of the musicians often stay here. So... this hotel is perhaps afforded a bigger budget than your typical Comfort Suites. All of that to say, this is a totally decent hotel - and I have very high standards. So our room was the kind with a separate bedroom and a living room with a door in between, so it worked perfectly for us (I like to sleep and my husband is a night owl). The room was quiet, comfortable and clean. The staff here was really great, and there is a Starbucks within spitting distance. Would absolutely stay here again.

for the last 6 weeks my husband and I travel here for work and stay 3 nights each trip. it's been…read morea great experience and the staff is amazingly helpful and that includes the entire staff! the rooms are especially clean! They have a nice breakfast every morning and finding what you want is easy! I can't say enough good things about this hotel. It's been our home away from home! plenty to do also...heated pool, outdoor grill on a peaceful balcony, and work out room.. conveniently located

Could it be because we are from California? Could it also be, because we are Hispanic? Why is…read moreHoliday Inn treating us this way? I am currently staying at the HI, and it's one thing after the other with this damn place!! 1st, they booked us for Thursday-Sunday, when I specifically asked for a Monday checkout. Get here and they charge me an extra $163!!! Then. Every single time I leave the room, when we get back in the evening, my damn keys don't work!! And they blame it on ME!! That's I'm placing the close to my cell phone or mobile device of some kind!! I literally held them in my hand, and placed them in the glovebox of the car!!! They came to clean the room, but left us no toilet paper. Now if I want TP, I have to walk down to reception and get some!!! Lady, I gotta poop! I ain't got time to walk down there and get it!! Overall this experience has been absolutely horrible!! They really dropped the ball on this one! They ruined my experience with Tennesee. We are just here for my sons wedding, and they've made it miserable!!! 0 stars if I could.....

Holiday Inn Harriman was a solid, no-frills stay. Nothing especially memorable about the hotel…read moreitself but it was clean, comfortable, and the air conditioning was very appreciated after being outside in the hot Tennessee humidity all day. The breakfast was pretty skippable but the service was the highlight. Everyone I interacted with was extremely friendly and welcoming. A good place to stay if you just need a reliable and comfortable stop for the night.

Upon arrival front person was extremely nice but have difficulties with printer. Not a problem to…read morewait. I was there for work and was working the next day 16h . I usually stay at Holiday Inns because breakfast usually starts atv6am and you get a hot breakfast. Well it started at 630 am ok not that big of a deal but both days I went to get breakfast NO hot breakfast. I said something to another front desk lady and she was likeboh she didn't show. Two days and when i checked out the same lady didn't even ask me how my stay was. Worst experience . Jennifer 442

Upon entering I took photos. They had left a wet wash cloth overhead the shower head. There was…read moresome kind of white spots all over the ironing board. The ac use didn't work but the wall unit was connect to the floor unit which worked. The flap the the unit on the ground was broken off. It was good open room through. There was some red stuff at the bottom of the trash can which looked like staining. We went to the pool was was inside but the room was warm but oh my gosh the water was so cold i couldn't do it. While I took my 2 kids 10 and under to the pool there were 3 what seemed to be 16+ year old kids screaming and kicking the water so hard it was making waves. The adult with them wasn't considerate and didn't make Them stop which was super annoying but no fault of the pools. It's use at your own risk. It also had a small gym and was across the street from a sushi place. There's no vending machines but they have ice machines. At night it was so bright outside and it didn't look like there was a pull down blind. But after searching and finagling I finally managed to find the blind and pull it down. This place was good for the small town it's located in but could use some tlc. The woman at night wasn't very friendly however the morning one was. I forgot my toothbrush and tooth paste and my daughter forgot her comb and they had those all free of charge to give which was awesome. The food during the morning was pretty good for the variety and the place also was pretty quiet. Overall I'd probably stay elsewhere if I could however we were booked this room through work and didn't choose. But if In a pinch it's a good overnight stay.

We have been coming to Crossville Tennessee since summer 2012 with the Chem Engineering staff of…read moreUAH we know the manager and she always treats us wonderfully. Location is just off interstate 40 and extremely convenient to the 6 golf courses in this area. (Crossville is know as the golf capital of Tennessee) great golf courses. I highly recommend coming to this area for a great week end!

They were remodeling/updating the building. However the staff were extremely nice & kind. The…read moremajor plus is their breakfast. It had everything we wanted & the breakfast person was perfection. If we had a business we'd hire her. She was on the ball, thorough and kept everything clean and smooth going.