I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!

Upfront about Price and credit card charge. The cost is less if paid in cash. A check is accepted…read moreif you let them know and have phone numbers or check. Car was picked up at my home and I was allowed to ride in the cab to the dealership. Darrell was a very safe . He was very considerate. He brought me my receipt and the dealership. All in all I was pleased with the experience.

They were great! I called a few different places for a tow and Rock Valley Automotive was the…read morecheapest and got to me pretty quickly. The driver was very friendly. I will definitely call them again if I need help in the future.

Absolutely terrible service. They were dispatched to help us unlock a vehicle and they had us…read morewaiting over an hour and told us someone is on the way and then cancelled the request without contacting us at all. When I called they told us they got busy and cancelled. No explanation and no apology. Horrible business practice.

Overall, while the price is substantially higher now than it was back in the 90s, I am happy with…read moreAAA. I have only needed service a few times over the past decade+, but it's good to have just in case. The office in Rockford is setup well and there is always someone who can help. I like that I can still get actual maps.

I had a flat tire, which I discovered at around 6 pm on a Saturday. I called them right when I…read morenoticed this and was told someone would be there at 8:16 pm. By 9:30 pm, I realized no one was coming. I called to ask them to have someone come in the morning. Luckily I was able to stay the night at my location (I was at work). I was told someone would arrive between 8:30-10:30 am. No one came. I called to see why. They said they called me to ask if I still needed service. I had no missed calls or voicemails. Also, there was no indication of service not being required. I was then told I'd be put on a priority and someone would call me in 20-30 minutes. An hour later, no one called so I called them back. After being on hold for 30 minutes, I was told someone would arrive in 45 minutes after being approved. I received a text saying they would arrive at 1:16 pm. 1:16 arrived and no one was there. I called the towing company that they were supposed to send directly and the person there told me that they called him about pricing and never called him back to schedule him, nor did they tell him my name or location. I figured out how to get home with the help of a friend and later that night, AAA called me at 9:30 pm while I was going to bed to see if I ever got service. This was TWENTY-SIX HOURS after my original service request. If I had not figured out myself, I would have been sitting on the side of the road for over an entire day before anyone checked to see if I received service. I spoke to a supervisor and requested a refund for my subscription since it was a waste of money. I was told to call back on a weekday to receive the refund and a note was put in my file. After being transferred between at least 15 different representatives (including 2 from states I don't even live in), I ended up on the phone with someone who was not responding or speaking with no hold music and eventually the call disconnected. I gave up and am disputing the charge with my credit card company because this service is a SCAM. It is a waste of money and creates more of a hassle than it did help me at all. I would have been better off trying to fix my tire myself in the first place. I did not want to leave a bad review, so long as I could have the issue remedied, but it was near impossible to get ahold of anyone who was able to do this. DO NOT WASTE YOUR MONEY ON A SUBSCRIPTION TO THIS COMPANY. Don't even waste the storage space on your phone to download their app, it is also useless. I don't understand how a company whose sole role is providing roadside assistance is incapable of providing roadside assistance. Thank god I was in a safe place or this story could have ended up much more horrifically than an angry customer.

Very reasonable on price of labor and very thorough in their work. They recommend work that should…read morebe done but do not push unnecessary work. They keep up with great communication while major work is being done. I had a timing chain replaced along with the water pump, spark plugs, and exhaust gaskets. Ron walked me through the entire process of what they did and showed me the old parts and explained what was broken. Highly recommend bringing your vehicle here for repairs major or minor.

From the owner: Family-Owned Business, State and Truck Inspection Lanes, Federal DOT Inspection, Early Drop-Off and…read moreLate Pick Up Available Services: Auto Repair and Service, Heavy Duty and Medium Duty Truck Repair, Oil Changes, Electrical, Tune-Ups, Shocks and Struts, Exhausts, Brake Repair, Major and Minor Engine Repair, Transmissions Replacement, Mufflers, Alternators, Radiators, Batteries and Belts, Closed 12PM-1PM Daily Brands: Interstate