Do not recommend for the following reasons…read more Pricing: got two shirts with a basic stitching and was charged $100. Communication: was told shirt was to be finished by one day, showed up day after to pick up and they said the print was lost and it would be done by the next day. No call or communication. They said they would call me when it was finished, but I still had to call them to confirm completion. Quality: lines and gaps in between stitching. Looks cheap for how pricey the job was. See pictures Accountability: I notice an obvious stain on the shirt. Guy clerk said "you must have brought it in that way". They got a stain remover to remove it. But I was already annoyed already I had to make an extra trip to pick up. I have gotten a lot of embroidery work done, I tried this place out of convenience. If you are looking for great quality at better prices. Go to Team Uniform or LoudPrint. This place is more of a mass manufacturing embroidery shop. Not for small custom jobs.

They are fast and reliable and have tons of options for hats and shirts for embroideryread more

George, Karen and Linda (Brea store) are just fantastic to work with! I bought an entry level…read moresewing/embroidery machine a month ago and attended several classes to learn to use it and I was instantly creating projects! This is surprising since I'd never used a sewing machine before. At a class this week, I met another lady who got a REALLY great deal on a refurbished high end sewing/embroidery machine and after sleeping on it, decided to go back the next day to see if they could find another deal like that for me. Well, George happened to be there and he and Karen found me a near-new machine with less than 10k stitches on it!!! Needless to say, I came home with a MAJOR upgrade at a GREAT price. These folks really know their machines and supplies, and make themselves available to help their clients and answer every question one could have...and as a super-newbie, I have an overwhelming amount. :) I look forward to spending many more happy hours there learning to use my new power tool with thread and mastering my new hobby. I am thrilled to be part of the Moore's family of clients.

They stole $6000 from a disabled senior. Tried to return or exchange a 4 month old brother…read moreembroidery machine that was maybe used 5 times, and was offered nothing but, "try selling it on ebay". Shame on you!!!

Great service, attention to detail and on time with there pickup. We will be using them again and…read moreagain.

Hard to find location but you won't regret their work. Great quality and nice owners.read more

UCI grads, you are in the right place!!! This shop has done lots of UCI stoles and will be able to…read morebring your vision to life! I messaged them through yelp on a sunday inquiring about the price and they responded pretty quickly despite the shop technically being closed. I was able to make an appointment for the following day on monday and Jason was super cool about showing me all my options and letting me lead with what I had in mind. My stole was done THE NEXT DAY which is crazy because a lot of places said it would take several days or even weeks to complete and I needed it fast because I was taking my grad photos that following saturday. This next part is kind of embarrassing but it must be mentioned...I mixed up their hours and went to pick it up on friday at 5:03pm but they had just closed at 5pm. I panicked because I was literally having people come down to help me with my photoshoot the next day and the shop is closed on the weekends. I called and messaged them on yelp explaining the mistake I made. Karen found my phone number and called me asking if I would be able to come back to their shop later that evening because they would be out all morning the next day. Jason drove back and opened the doors just so that I could get my stole before my pictures. I obviously don't recommend waiting until the shop is closed to pick up your project but I cannot believe how kind and helpful they were given my situation. Thank you so much Jason and Karen!

They did an amazing job with my extremely rushed grad stole request. Would highly recommend!!read more

I got some custom Disney jackets made at Firme Embroidery and they were very kind and attentive…read more They helped me choose the exact font and thread color I needed. They also committed to delivering by a set date and they delivered as promised. I'm very grateful for their willingness to work with specific requests--nowadays that's hard to find. I love the embroidery work and I've received many compliments on the jackets. Thank you for your help!

Very kind and helped me by rushing an order for a birthday gift. I will use their services again in…read morethe future. I highly recommend Firme Embroidery for your custom embroidered items.

I got hats embroidered here once to customize a design I had in mind. I spoke to the account…read morerepresentative, Diane, and she gave me quotes and pricing on the hats I wanted to buy, also including the small details like stitching and various colors to choose from. We had a good laugh and she seemed very interested to give me the best customization possible. I'd get my customs done here again. Maybe some cute T-shirts for the summer! Thanks Diane & G*Promos once again!

I come here every time my church has events and we get all our towels, hats and shirts embroidered…read moreand screen printed. Always always excellent service and prices.

They did an excellent job at a fair price. Thank you for the quick turnaround--they truly…read moreunderpromised and overdelivered.

Great turn around rate and reasonable pricing. I appreciate that they ask you about the style,…read moresize, and position/location of the embroidery before you hand the item(s) off to them.

This is the place to go! Jenny is the nice lady that helps me out all the time she is the best…read more You can read the reviews about the service and I can understand what people are talking about but I look at as people who do great work, they might not smile but that doesn't affect the quality of work. The staff has always been pleasant and professional to me but also keep in mind when I go with an order I come prepared with the files and what colors and materials I want to speed the process up but to also make it easier on them and to eliminate confusion. The prices are very reasonable especially for doing prototypes of designs I want to try before making multiple. I've never tried to pay with anything but cash but hey what's the big deal that can be gotten easier from the bank and if it saves me from paying them more to cover the costs of using cards due to service fees and such then that is ok.

Wow an excellent ordering experience from beginning to end! Peter helped me with the design because…read moreI wasn't sure what would look best and I've seen many, many examples of his products and they're always attractive and professional. The color and quality of our shirts surpassed my expectations. It's refreshing to see a business that cares so much about the quality of their finished product. Excellent service, quality and value. Highly recommend Pacific Embroidery!