We purchased our countertops from Rock Solid this spring. The staff was knowledgeable, courteous…read moreand efficient. The installation went off without a hitch and we love, love, love our new counters.

Crew removed tiles I asked the initial contact from the company not to. They moved the date back a…read moreweek due to not being able to get the materials. Their installers damaged my wall. Big hole and cracks going down the wall. No apology no nothing. Just excuses. Its been two days since I complained to the manager and not one word from them. Horrible and unacceptable.

We have not used Superior, so this review is based solely on first impression of their showroom and…read morestaff for countertops. We stopped in late last Saturday morning on the recommendation of our cabinet maker. I was very disappointed that, although the sign on the door clearly states that anyone entering must be wearing a mask, the red-headed woman that initially helped us didn't wear one at all, and the second woman who assisted us with a product quote kept hers under her nose the whole time. The second woman escorted us around the showroom to help us find a match for something we already liked. She priced out a Hanstone countertop with 2 separate measurements (with and without a separate breakfast bar) and the estimates were $2600 more than one we got from ProSource for the exact same material and the quote for turnaround time was 2 weeks longer. While we appreciated the very quick estimate (we did have to wait a few days for ProSource), it was really not worth the trip out to Portsmouth for us. They also don't carry anything other than stainless sinks, which was unfortunate. Given their inability to adhere to their own protocols and their exorbitant pricing, we will not be patronizing Superior Marble & Stone.

We ordered this absolute black granite slab as a hearth piece for our fireplace from superior…read moremarble and stone. They cut it down to size and put a half bullnose on the 3 exposed edges. Looks perfect in our space and was exactly what we were looking for.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

When looking at replacing our dated floors, my wife and I contacted Thomas at Reap Industries. He…read morewas very polite and arranged to come by our home the very next day to take a look and measure. He showed up the next day on time and offered to wear gloves and mask prior to entering our home (this is during the COVID-19 crisis, regardless of anyone's differentiating feelings towards the crisis, this was a nice personal touch). Once he completed measuring, he talked us through various product options and suggested laminate vinyl plank as a great choice. Lifetime residential warranty, waterproof, scratch resistant and affordable. Those were the exact qualities my wife and I were looking for in our new floors. Thomas showed us a video of the flooring system that they just completed in a multi-million dollar home and I'd have to say, they looked phenomenal. We received our estimate the very next day and decided to move forward with project. The install team was great and completed our job in a day and minimized their footprint in my home. So happy we choose Reap Industries and highly recommend you consider them for your next flooring project. 10/10 A++

I am so pleased with this company. After several estimates - with some companies ridiculous on…read moretheir estimates. Do not believe "Free Installation" as that labor has to come out somewhere. Thomas and his company installed over 1500 square feet of waterproof laminate flooring at a very reasonable price . They were extremely courteous starting with his office manager, Donna to the installation crew. They were flexible with their work schedule after I discovered some floor joists and wall had to have work done due to an undetected leak. I am pleased to have found a "local" and honest company. They cleaned up and never left a mess. I would recommend you look into this company for this type of installation and don't waste your time with big box nor companies that advertise on television.

We have new hardwood stairs and refinished floors provided by A&B Floors. Top-notch workmanship…read more Ed and Liz gave great guidance on products and the necessary timeline for completion. All questions and concerns were handled promptly and satisfactorily.

WORST EXPERIENCE I HAVE EVER BEEN THROUGH! DO NOT RECOMMEND. We ran into a number of issues with…read morethis company. 1. They were late 2. The head installer arrived late after the team, walked in, looked at my boyfriend (the home owner) and walked right past and then asked who the homeowner was, which was rude. 3. We were told not all the rooms were going to be finished because the head installer has to leave early so he can play in his band that night.. IM SORRY WHAT? 4. They completely forgot part of our order, the LVP we ordered as well was never written down and the installers had no idea about it. I called the owner Ed and he says he did not write anything down on our file about an LVP (after my boyfriend and I went to the store and picked it out the same appointment where we picked the carpet). 5. Ed then said he found the file in his truck. Told me he would get back to me about where that is and when that could happen.. HE NEVER GOT BACK TO ME. 6. The installers did not clean ANYTHING up. The carpets had loose carpet thread debris all over it, they left a pile of scraps in the bedroom, our floors were littered with carpet threads. WE had to clean up THEIR mess. We were told someone could come the next morning to clean (because the guy Yogi had a show to play that night and couldn't come back to clean).. No, we needed it done then so we could move our furniture back. 7.They did not cut out the carpet for one of our bedroom ac vents correctly, I had to go back and cut the carpet so the ac vent would lay properly. 8.They were rough with our furniture when moving, I had to walk back and ask them to be more careful and watch them move the rest of the furniture. 9. The installers ate some of our halloween candy, (which is fine), BUT NOT when you leave the wrappers on OUR floor for US to clean up, and let's not forget their empty water bottles. 10. Head installer Yogi was rude, showed no manners or professionalism and rushed to leave without cleaning up so he could go to his show later that night. I asked him if he would like a drink.. he replied "um yeah water" like I was dumb for not knowing that... THEN when I went to hand him his water he replied "just put it over there". NO thank you, no manners. 11. Spoke with Ed about all problems and he took $50 off our final price.... which in my opinion is nothing compared to the inconvenience we went through. He seemed apologetic at first, but showed his unprofessionalism as well. 12. That all was last week, fast forward to yesterday, I texted Ed about the update on our LVP, he never got back to me. I texted him today, and he called me saying he will not do our LVP until we pay him for carpet. I explained how we don't want to pay for everything until our whole order is finished (LVP and instillation). He threatened to take me to court, put a forbidence on our house and started MOCKING me. A grown man mocked me lol, what professional person does that? He also told me he has no reason to talk to me and does not want to talk to me anymore.... He has still YET to schedule the LVP installation. 13. The estimate we got was completely wrong and charged us for more work than they had to do. That people got fixed. 14. We were told the secretary would contact us for the date of installment & we had to track her down. This company had great reviews and we were REALLY let down with the experience we had with them. They were also booked to do our hardwood, NOW we are going someplace else. WE WILL NEVER RECOMMEND THIS PLACE! If I could rate 0 stars I would. They did a good job installing the carpet,(minus the vent issue) however, the installers and Ed were so unprofessional and we ran into more problems than we could have imagined. Never again!

My contractors used Floor Trader when we had some water damage and had to replace our beautiful,…read moretraditional hardwood. My husband and I went in person to Floor Trader and chose our samples and what we got vs what we chose is completely different! At the very least so no other person is in the same circumstance that I find myself in, the company should discard that "sample" of the floors that were in the showroom. How is your company and also the manufacturer okay with me just simply hating my floors? This was supposed to be a lovely experience and between Floor Trader (Andrew you were actually very nice and helpful) and my incompetent contractors, this was a terrible experience and I would not recommended doing business with anyone involved in the future. I am aware that Floor Trader is just the supplier and not the manufacturer but they were no help at all when I voiced my concerns and now I'm just stuck with floors that I truly detest. I don't want this to happen to anyone else.

Very happy with our purchase. It was very to shop at a store with a ton of options at different…read moreprice points. Staff was spread thin but might have been due to how close it was to quitting time. Very easy return policy for the excess material we had.

Very promising beginning. Sales people do their job well. We had good recommendations and price…read morenegotiations. the problem came when it was time to do the install. It was not Floor Trader who showed up. They subcontracted us to someone else, who I was unable to communicate with due to a language barrier. I don't care where people are born, okay, but I would like to be able to communicate with people who are working in my home so that if there is an issue we can both understand what is happening! One of the gentleman spoke spotty English (certainly better than my Spanish, which is nil.) so we were able to work through the fact Floor Trader did not tell him that furniture movement was necessary, or that he would have to cut around the cabinets because the current floor extended underneath them. Or that there was damage to be fixed to the subfloor in the kitchen where tile removal had unlevelled the area. If I had been able to speak to them however, I would have also expressed the fact that there are soft spots in the new floor. Places that bow when I walk on them. In less than a month, the quarter round came off in once place where they had brad nailed into thin air, and a few months later the entire piece under the front door came loose. Where it is still attached it is hideous because the caulking job done between it and the baseboard looks like a child smeared sugar cake icing and let it dry - thick, jagged lines. Why didn't I take these complaints to Floor Trader directly you ask? #1, because I was 8 months pregnant and TIRED. But #2, because, ONCE THEY HAD MY MONEY THEY NEVER REACHED OUT TO ME AGAIN. Not to confirm that someone showed up to do the work. Not to confirm that the work was done. Not to ask about progress, and certainly never to do a "how did it go?" questionnaire. Not once. No Email. No Text. No Call. Probably the only reason they knew the install was happening was because the men on site kept having to call their own boss who would call Floor Trader to confirm things they should have already been told (like the furniture removal requirement). The guys were amazingly silent though. No stereo, no phone calls, no earbuds. And it was HOT but they never complained. I offered to set up a fan for them, but they declined. I think maybe it would have blown around too much dust? Oh, and we are missing the threshold we paid for. It's not one I cared about as it was leading into a closet, but the point is it was on the schematic. Anyway, would not recommend.

My contractors used Floor Trader when we had some water damage and had to replace our beautiful,…read moretraditional hardwood. My husband and I went in person to Floor Trader and chose our samples and what we got vs what we chose is completely different! At the very least so no other person is in the same circumstance that l find myself in, the company should discard that "sample" of the floors that were in the showroom. How is your company and also the manufacturer okay with me just simply hating my floors? This was supposed to be a lovely experience and between Floor Trader (Andrew you were actually very nice and helpful) and my incompetent contractors, this was a terrible experience and I would not recommended doing business with anyone involved in the future. I am aware that Floor Trader is just the supplier and not the manufacturer but they were no help at all when I voiced my concerns and now I'm just stuck with floors that I truly detest. I don't want this to happen to anyone else.

I was extremely happy with their service and products. They provided me with many samples and…read morematerials to make sure I'm buying the product for my outdoor bar will withstand the environment They went above and beyond to make my job 100% what I requested. I highly recommend them without any hesitation.

Eddie was absolutely amazing! I contacted him about an undercounter sink replacement in a bathroom…read moreand he really came through! It's a double vanity, so we only needed one sink, but we also needed it to match the other sink (or purchase and replace two sinks). This man hunted high and low and found a sink that was a perfect match!! Quick and easy installation. He's a wonderful man and I couldn't recommend him enough! Thank you for the fantastic job, Eddie!!