Attention to Detail Missing on this Repair:…read more I recently got a rock chip on my windshield and contacted my insurance company to have it repaired. They recommended a different windshield repair provider, but I chose to go with Novus since I had worked with the owner, Alan Paul, on previous repairs. Alan reached out to me on Saturday, September 6th to schedule the appointment. I brought in my SUV for the windshield replacement, but unfortunately, I encountered several issues with the repair. The technician seemed unfamiliar with reinstalling the sticky pad for the Touch Keypad Entry System on my windshield. He removed the keypad, stuck it onto the adhesive pad, and then tried to apply it to the glass. This resulted in a large air bubble underneath, as the correct method is to adhere the pad to the glass first before attaching the keypad. I contacted Alan about the problem, and he assured me that a more experienced technician would correct the issue. We scheduled a follow-up appointment for the following week. However, when I arrived, the same technician was assigned to fix it. He told me, "I know how to fix it now--I brought my credit card," and proceeded to use it to try to smooth out the sticker. Despite his efforts, the new sticker still had several white spots that looked like either scratches or air bubbles. I wasn't satisfied with the result, so I took my SUV to the Toyota dealership's accessory shop for a second opinion. They advised me to let the sticker sit in the sun for a month and return if the issue persisted. While showing the Toyota service manager the issue, we noticed the plastic trim around the windshield wasn't fitting properly and kept popping up. Upon closer inspection, it became clear the Novus technician had broken the plastic trim and reattached it without informing me. In the meantime, I had to drive to Asheville, NC for business. After returning, I washed my SUV and noticed the windshield wipers were misaligned and resting on the hood--clearly not reinstalled correctly. Thankfully, I didn't encounter any rain during the trip. Eventually, all the issues were resolved: the keypad sticker was replaced, the broken trim was fixed, and the wipers were replaced and realigned. However, the entire process was frustrating and time-consuming. The lack of attention to detail from the technician created unnecessary problems and multiple return visits. Based on this experience, I can no longer confidently recommend Novus for windshield repairs.

My son cracked his windshield last week and needed a new windshield. The price quoted was…read morereasonable, the service technician showed up to our house on time, and the glass was replaced quickly. This business made the process effortless and cost effective. I appreciated that I was able to work while the installer worked on the car and interacted with my son. A seamless operation. Would definitely use them again.

Avoid at all costs. Safelite will try anything to avoid using factory glass. They will ghost you…read moreon communication and feed you false promises. If you are a Tesla owner, definitely avoid, since they lack the resources and knowledge to recalibrate the front camera system. It will be a painful frustrating experience from start to finish "maybe" . The business response is a lie. They told me it would not be a problem to get factory glass, and they had a district manger on top of the procurement. I had no problem paying for OEM glass, they just don't want to go through the effort to do the work. Quit being liars.

Completely painless experience. Very quick quote on-line,…read morekept me updated regarding the appointment, showed up on-time and went above and beyond to replace the back glass. If you have an older Toyota, you'll want to ask for "Sleyton". He is extremely knowledgeable and got the job done in a very timely fashion. 10/10 will recommend to anyone needing glass replaced quickly!

Personable, well informed staff, fair price, prompt service. Was scheduled quickly, and am pleased…read morewith the my new rear and side window tinting, which looks great, replaces darker, inferior tinting that had been installed in my Mazda 3 hatchback by an Arizona dealer. As a former AZ resident, I'm happy that my windows are now light enough to pass NC inspection. (I had previously "flunked Window Tint" when I went to AAA for my first NC pollution inspection. The tint on my Mazda 3 hatchback's side and rear windows exceeded the maximum allowable for cars registered in North Carolina.) SouthernStyles Tinting, You did a terrific job on my windows, and the glass-embedded defroster wires in my rear window weren't harmed in the process at all! I'd certainly recommend you HIGHLY to anyone needing a car--or truck--window tinting job!

Great service and staff. Tesla Model Y was completely wrapped and it looks fantastic!!!!read more

Jose C. came to my apartment to fix my sedan window, he did such a great job! It can take a couple…read moreof days to get an appointment, but that's because they do such good work.

Great service. Repair done as scheduled and ahead of time. Other businesses need to use their…read morebusiness model of price and service

Wanted to help raise this places Yelp score, as it's rated 4.5 on google. Called around town and…read moredid find that Roberts offered the lowest prices by at least $30 for windshield replacement, so they get an extra star for low pricing. Their website also looks pretty nice, says they're open from 8-5 M-F. I called a few times and didn't get anyone until close to 11am, but still made an appointment at 9am in two days. On the day of my appointment, the shop was clearly closed, though I called several times and was skeptical when no one answered, I still showed up and disappointed to find it closed. Ended up going with a different company that could take care of my vehicle on the same day and offered home services, significantly more convenient. Sorry Roberts Auto.

Left car overnight and picked it up the next day. I don't have the slightest clue why they couldn't…read moreclean up the mess they'd made inside of my car.

Very nice service technician, service was done at my job and in a very timely manner, and the price…read morewas the lowest quote I got in Wilmington.

This Business was recommended by Parkway Subaru to replace my cracked windshield. I called and left…read morea voicemail regarding my situation and I'm still waiting for a call back 12 days later. Based on the other reviews here on this vendor I decided to use Safelite who did an excellent job.

Absolutely 5 star service. My technician answered all of my questions and made me feel like I was…read morebeing taken care of. Such an amazing family owned business. They were able to come to my house on short notice and replace my window within 30 minutes. Will definitely recommend to friends and family!

We had a chip repaired in our windshield today…read more Tessa who booked our appointment was friendly and quick to get us in. Danny who repaired our window was fast, affordable and friendly. Thanks guys!