Timely response to emergencies. Outstanding technicians who are knowledgeable and caring. Fair pricing. Both plumbing and hvac systems serviced on the spot. I'm so grateful for Coastal Home Service. Highest recommendation to TJ and Junior for their expertise and quick resolution to my issues. Thank you. read more

My HVAC went out while I was out of town. A simple clogged drain line ended up with them proactively replacing a capacitor and joining their annual HVAC membership club. Had to endure 2 heated phone calls about how I was in a legally binding agreement that I couldn't get out of. Eventually they allowed me to cancel the membership. They did get the AC working again but I would not trust them due to aggressive sales tactics and high prices. read more

Horable...they started by saying it was 700 then 2500 then 5000 then 6000 and now my water pressure is Horable and yard has still not recovered. Don't use them. read more

Warning!!!! Do not go with this company!!!!! I had a brand new system installed over a week ago, it ran for about 4 hours and then froze up and popped my breakers in my electric box. $14k for said new system and I still dont have a functional AC unit. I've called and they tell me the part is on order. WHY WHY dont they have said part in there warehouse? Hot and frustrated read more

bought a new unit for our home that included a 5 yr warrant and two service visits included for 5 years. It's been 2 years and they have not shown up yet. All they seem focused on is a 5 star review. Forget that. I would not recommend this company. TW Newport NC read more

BEWARE. Scamming my elderly mother into 5k worth of work she needed done. Thank GOD my brother caught this and canceled whatever BS services they were selling her on. She did NOT FEEL SAFE with them in her house either. DO NOT HIRE. read more

BUYER BEWARE! This company has two yelp profiles - one (Coastal Electric) with 1000+ excellent reviews on Google and this one (Coastal Home Services) on Yelp. But the number to call is the same. Even on the other profile, if you look at the 1-star reviews, you can see some of the same comments people have posted here. What a scam. They tell you it's $99 to come out and "diagnose" if you don't choose to have them repair it, so you're on the hook for at least that much. That gives them the opportunity to almost blackmail you - hike up the price on the cost of the repair so you can either pay $99 for nothing or, in my case, $364 to replace ONE electrical outlet. It took 10 minutes to "diagnose" (although I told them what I needed so there was no need for diagnosis) and 20 minutes to replace. I will never use them again! An expensive lesson to learn! read more

BEWARE!!! BEWARE!!! BEWARE!! Air conditioner stopped working, Coastal came ($127 fee) and stated the motor needed to be replaced after inspecting unit in the attic. Quoted $1599.00 to replace. I had the motor replaced last year so it seemed highly unlikely and I got a second opinion from Frazier Tyme Home Repairs (252-665-0494) Seems only the pan needed to be drained and the drain line needed to be cleared. $200 Thank God for honest people! read more

Coastal Home Services - Quote from Coastal - Heating & Air Conditioning/HVAC Near Me - Newport, North Carolina

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Wanted two estimates on an AC installation job.Estimate was 3x higher than another estimate I got. WOW

Called to get a quote for service. We were never told there would be a service fee to come out and give a quote. The quote was the highest (over double) between 3 other FREE quotes so we went with a different, licensed contractor. Seven months later there was an emailed invoice for a service fee. I get it, their time is valuable, but 95% of quotes given for service are free, BUT if not, they need to disclose this PRIOR to even coming out - not the day of, via the fine print on their paperwork, AFTER they've come out and given the quote. On top of this, don't give them your email because they will blow it up with promotions and offers. After sharing our experience with others, come to find out they don't have the best reputation as their website likes to perceive. read more

I had no complaints about this company a few years ago - they came out a couple of times - came when expected - seemed fair and honest. But now I'm thinking they have become too big, or they no longer care. I called on Christmas Eve about an HVAC concern. I was told that they were full that day and on 12/26, but I would be first on the schedule (8-10am) Dec 27th. I waited several hours on 12/27 and then called the office. She was not able to tell me if I was on the schedule or not. At 4:30 that day, I received a text from the company stating that I had been pushed to Monday 12/30 because of an "influx of calls". Never mind that I called 12/24. I could not wait any longer to see when I might be graced with their presence, so I called another company. I will not call Coastal Home Services again. read more

Five stars to Coastal Home Services!! Boston Dave did our semi-annual maintenance check on our heating air systems on our beach house. Fantastic job! He went above & beyond to service our systems to get ultimate performance from them. We have been a customer for over 8 years. Response & service is consistent every time! Thank you Coastal Home Services for taking great care of us! read more

We put in an emergency call on Saturday evening for a clogged toilet. One star is for the lady working the answering service. At least she answered. Coastal Home Services did not even bother responding to our call. I would not recommend them for any job. read more

Buyer beware! Called them to fix a leaking seal around my toilet. Came out and then told me there would be a$119 call out fee, but it would be waived if they did the service work. Quoted me $440 to pull the toilet and replace the seal. I Consider that high but agreed to the price. Once he pulled the toilet, he said the seal was compressed, but then said the pvc flange that was there was incorrectly installed and would need to be replaced. Now I'm in a mess as the toilet is sitting on the floor and I can't go back. So, I agreed to replace the flange but they wanted $800 dollars more to do that. Same style pvc flange. So, bottom line they charged me almost $1300 To stop a leak and was here about 1 1/2 hours. Find a different plumber. read more

Work on new water pump. Told us we needed another new water pump. Would not try to fix the one we just got. Tried to sell us a new one for the amount of...........$3,330. for a 1hp shallow well pump. Would not install a new one from a local hardware store, that was going to cost less than $400!! Seriously didn't ask for a new well to be dug. Also didn't like the way I was spoke to, like I was some idiot. Yes I am a woman, yes I know the difference between my lipstick and my dipstick. Total rip off highly not recommended. Zero star rating here read more

The best of the best great service,rapid response, effective repairs, who could ask for more? read more

Boston Dave provided me a general maintenance visit today, but not only serviced my two HVAC units, gave me an education in preventative maintenance and guidance. He called prior to arrival, was courteous and efficient while performing his work and didn't mind me looking over his shoulder so I could understand the basic functions of the air handlers and HVAC units. It was a pleasure having him as a repair person in my home. 12/8/2022 read more

Coastal came on a Sunday when water was coming through my ceiling and no one was available They were prompt, flexible and professional. I recommend them. read more

I went with this company because they had great Google reviews. I unfortunately had the worst experience I have ever had with a company. I truly feel like I was being scammed. My house is 4 years old and so is my Trane hvac system. I scheduled a routine tune up that was rescheduled twice(but understandably due to weather) so it took over a month to get someone here. My a/c was cooling and working fine but I had noticed on 2 occasions that the unit outside would be louder than usual but it hadn't made that louder spinning noise in about 6 weeks before the technician came. So technician comes in and then tells me I now have no air conditioning at all and that it's my compressor! That it will cost over $4000 to replace it! Are you serious? I had a/c and cooling before you got here and now I have nothing and need a new compressor. Something shady going on. I saw that he wrote on his form also that "no" my system was not functionable. If that was the case I would have scheduled for emergency service and not have waited over a month for service...come on!! Don't recommend this company! And I still received a bill for the a/c "tune up". read more

Bought 3 units from this company three years ago. They called to come and do a service and Maintance. Cleaning coils and changing filters. After service guy left we had a major leak out of one the units. Damaged our ceiling from leaking through the floor. Happened on a Friday so of course they wouldn't come out over the weekend and fix.. I asked them to come back several times to fix the damage and make it stop leaking but the owner Sammy told me he didn't know why it was leaking and Nothing his service guy did caused the damage. After I expressed my annoyance Sammy told me he has plenty of good customers and HE DOES NOT NEED MY BUSINESS AND HE IS NOT COMING BACK!!! CALL SOMEONE ELSE!!! Yikes!!! Sorry guys!! Jus wanted it fixed!! So Sammy and this company does not need any business.. Call someone else... Must be nice!!! read more

We had our air conditioner knocked askew on the concrete pad by a tree which fell during hurricane Florence. The technician came, turned it straight, replaced the pads under it for us. It did not disconnect. My complaint is 104.00 per hour rate (here 5 minutes) plus tax. Seems a bit steep to me. Had worked for us in the past, and was quite reasonable, so we didn't call anyone else. But we will definitely call other companies next time. read more

This company is first rate with excellent service techs. Last year we needed a new evaporater coil. In checking with another so called 5 star company they wanted 50% more to do the job. My nephew is in the business and he told me possible labor time and I contacted the unit maker to get parts prices. Five star company would not give me a breakdown on parts versus labor. I consider them five star rip off artists. If you want to over pay go to to so called five star company. If you want reasonable prices with skilled service go to Coastal Home on Bridges Street MHC. read more