I'm a hard grader. I only give out 5 stares if I feel like an employee went above and beyond…read more What a relief! We had a problem with our Trane HVAC system. Ricky from Swansboro Heating & Air came and started figuring things out. On his first visit, he found a tiny leak in one of the freon copper lines. He patched it up, refilled it with freon, and thought the system was fixed. But he didn't think it was completely done. Before he left, he asked to be called when the HVAC started blowing heat again. Two weeks went by, and the HVAC system switched to heat on its own and started blowing heat. I called Ricky and left a voicemail. He called back within two minutes and asked me to check a few things on the system. I wasn't expecting what was coming next. He said, I'm on a service call. I'll be there once I finish up here. Yep, true to his word! He was troubleshooting the system within an hour. Talk about customer service! You don't get service like this at any of the corporations. Now Ricky was able to narrow it down to one part. An expensive part. Ricky looked up my serial number, and the part was covered by the factory warranty. Today, July 8, 2026, the part was installed. Tip my hat to Swansboro Heating and Air, serviceman: Ricky. We can't forget Trane HVAC systems for the great warranty and products they produce.

I would avoid this company at all costs. I had to replace all of my units in less than three years…read more They have only one service tech. Every single service call has created additional issues. Have had the same 3rd floor system fail for three straight summers. They have cost me thousands in rental refunds. I used them when I built my house new in 2018 and it's been nothing but constant problems. They are very nice and often apologitic and I have blindly stuck with them. It was a huge mistake. There are other better options.

Found this wonderful company after Florence and they installed my HVAC system. Since then they…read more&have been so helpful maintaining and helping me with that system. am a senior citizen and appreciate their reliability and concern. Never disappointed with them. Thank you Elite!

I have used Elite for years and always have been pleased. Last Friday my old system died a natural…read moredeath. Rob tried CPR but alas it was declared gone. we ordered a new system and we were prepared for an up to two week delay. Trish in the office promised to see if we could be squeezed in sooner. well Tuesday a call and by Tuesday afternoon a brand new system in place and working great. Mucj quieter and should be more efficien. Thanks to John , Jordan and the whole team. I highly. 5 stars.

We had another great experience with Edwards & Edwards Heating and Air!…read more I called about a week ago right at closing time. When he started saying, "I can't get to you until..." I was preparing myself to hear "next week," but instead he said, "in the morning!" Considering I was calling at closing time, I was more than happy with that. The tech came out the next morning and was honest about our 17-year-old unit. The repair just wasn't cost-effective, and he explained everything without any pressure. The owner called us back that afternoon with a quote, and we decided to move forward with replacing the system. The installation crew was fantastic. They were polite, efficient, personable, and took the time to explain everything before they left. They were also great with our dogs, even though I tried my best to keep our "helpers" from supervising the job. Their pricing was more than reasonable and I really appreciated that they didn't try to sell us things we didn't need or take advantage of the situation. It's refreshing to find an honest, knowledgeable company that truly puts their customers first. I highly recommend them!

We called Edwards when our AC died during 106 heat index. They came out promptly and quickly…read morediagnosed and fixed the problem. We used them once more for a repair and then for a replacement of our HVAC system. Employees were always very professional and explained everything that they were going to do before doing it. They also have the best prices in the area that I was able to find.

Do not use Sanders Service Company for any issues with your AC. We closed on our house and at…read moreclosing it was promised that a part for the AC will be installed after closing. They came and installed the part. That same day the AC was not cooling the house. They had to come back the same day due to forgetting to close the refrigerant line. 26 days later we had a problem with a leak through our secondary. We called another company to look at the unit and found out that when Sanders installed the part they cracked the plastic drip pan under the air handler. 14 days after that they refused to warrant/ guarantee their work due to it being over a month and also said because we had someone else come out and take a look at it Sanders Service company was not held responsible. I cannot back a company that does not take responsibility for their incompetence. My husband who is a disabled veteran spoke with Andy Sanders and was very rude to my husband on the phone. If the seller did not hire them I would've went through an honest company.

They serviced my air conditioner , just maintenance, and they were reasonably priced and did an…read moreawesome job. I will definitely use them again and recommend them.

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

Mr. Satterfield and his sons are THE BEST!! They installed a new HVAC for me today. They are…read moredependable, hardworking, courteous, and so nice! Their prices were the most reasonable among the several companies I researched. If you have HVAC issues or need a new one, you can't do better than Airflow Masters!! They bring a wealth of knowledge and experience with them! Win-win!!

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

Requested a project quote via Yelp Project, got a response from John with Plumber's Smile with 30…read moreminutes. John told me he would be here between 9am and 10am the following morning. He arrived around 9:45am Got the issues fixed and did a great job, made a suggestion on how to keep it from happening next winter. John going to give me a quote on another project. Great service and reasonable price on the job completed Thank you

I used to give John high reviews, but I've since changed my reviews. I got a estimate to have some…read morework done. Have tried getting hold of him for 3 weeks now and no response, totally ghosted. He does good work with reasonable prices, when you can get an appointment. If you're in need of a plumber in a reasonable time, go with someone else.

Excellent service provided by Haines Heat 'N' Air…read more I want to specifically commend Ian for the great service he provided as he fixed several issues with our HVAC system. He was professional and knowledgeable, and he took the time to explain every recommendation in a way that made us feel comfortable with his work. We've had experiences with several heating and air companies in the area but never walked away feeling the level of trust we have with Ian! Haines Heat 'N' Air is the ONLY company we will use for our future HVAC needs! Thank you, Ian!