The front desk staff is insanely rude. I was constantly getting cut off whenever I was speaking,…read moreand they all had horrible attitudes. Please revise the way your stuff treats patients. I felt disrespected and the waiting room was dusty and dirty. My allergies were acting up the whole entire time. The wait was horrible, and the staff snickered and giggled every time I walked past.

Dr. Lee and his staff were wonderful when I went in for wisdom teeth removal!…read more I'm a bit of a chicken when it comes to the dentist and they were very kind and understanding!

Update, Appointment for January 2026 was rescheduled for September 2026, reminder I first made…read moreappointment in August 2025. Today August 17, I get a call that my September appointment needs to be rescheduled! I'm like is this place for real. The lady that I spoke to said she can't control the staff leaving. She had zero empathy or a caring tone whatsoever. I told her forget it.. Run from this place they'll leave a comment here call and we can discuss his. You should not waste your time. If you make an appointment here make another elsewhere as a back up. I would never ever recommend this place and I'm sure I'm not the only person this has happened to. They leave a blurb underneath your review but what would they do! Nothing! Absolutely nothing!

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

Excellent and friendly dentist office. Each exam room has a TV, neck pillows, blankets, etc to make…read moreall patients feel comfortable. Only small issue was with filing insurance claim, the office overcharged me but is sending a refund.

They are awesome here! The best dental office ever. Prompt and friendly. Great with my child too.read more

Finished fixing my teeth today with Dr. Sanchez!!! So very…read morehappy with my results, 2023 is going to be full of smiles! I truly enjoy and appreciate this practice. There is a congenial vibe between the dentist and his assistants... I've experienced it over and over. Perfectly lovely! I can't wait to finish the job with my long awaited Invisilign!! This is the year, and Dr. Sanchez is the man!

Today I arrived at appt for my son and he was rejected being seen due to a balance on my acct that…read moreis being disputed with Delta Dental. The balance is for a chipped tooth I've had repaired 3 times at Morrison and it's still chipped. The first repair was May 4, 2026. It chipped the same week when I was flossing. I went back for the second repair and it chipped again within 2 weeks. The third repair lasted about a month and came off when I was brushing my teeth. I didn't reschedule to have repaired for a fourth time because the other repairs were not successful. I've been looking for another dental practice for my family however there's no current openings at most practices. I have $1500 HSA available and refuse to pay a balance for a service that was not successful. My son should have been seen today being that the office is aware I'm disputing the charge. They would not see him because I would not cover balance and to add insult to injury they're charging $60 cancellation fee when we were there and on time for the appt. They refused to see him. I have not been pleased with Morrison service at all appts cleanings and procedures. Today gave me confirmation that I need to take my family to another practice. They are short staff with hygienist and dentist. They do not do thorough cleanings and procedures as you can see with my chipped tooth repair this is still broken after 3 attempts. I do not recommend this practice.

My daughter (17yrs old) has been to 6 different dentists in 2yrs because she is terrified of the…read moredentist and Dr. Syed was amazing!

Went to this dentist once and never returned. Doctor is extremely unprofessional and rough…read more Hygienists aren't friendly. My daughter went twice and isn't returning. Her gums are destroyed from "cleaning" both times she went. If you have anxiety or just sensitive about your oral needs, highly recommend for you to seek out someone else who won't make you feel uncomfortable or anxious.

After nearly two years of dental issues, I can finally use the right side of my mouth again without…read morepain, and I have Dr. Masuoka to thank for that. My journey started in October 2024 and involved multiple dentists, crown replacements, countless adjustments, consultations with specialists, and even a root canal. Throughout that time, I knew something still wasn't right, but I never felt like anyone was truly getting to the bottom of the problem. From my first visit, Dr. Loren Masuoka was different. He listened carefully to my concerns, took my symptoms seriously, and never made me feel like I was imagining things. Instead of dismissing what I was experiencing, he genuinely wanted to understand why I was still having pain and find a solution. During my appointment, he took the time to evaluate my bite and noticed that my crown was taking most of the force when I bit down. He carefully adjusted it and explained what he was seeing. The result has been incredible. For the first time since October 2024, I can chew on the right side of my mouth without pain. The cold sensitivity is gone, and I no longer spend every meal worrying about that tooth. After nearly two years of frustration, appointments, and uncertainty, I finally feel like myself again. The greatest gift Dr. Masuoka gave me was making me feel heard. When you've been dealing with a problem for that long, having a dentist who listens, believes you, and genuinely wants to help is invaluable. I am so grateful to Dr. Masuoka and everyone at Morrison Dental Group for their compassion, patience, and commitment to finding answers. I cannot recommend them highly enough.

always the best. I'm so glad that I found this practice. well worth me driving from…read moreGloucester to Williamsburg. conservative in their approach which is what I like. They treat me good!

Dr. Amador is highly knowledgeable in dentistry and in the management of personalities. She is…read moreefficient and professionally skilled with a most tender office staff who treat every person with genuine respect. The dental technicians are outstanding. I have received many outstanding interventions over several years, insured and uninsured as in Invisalign state of the art treatments to straighten and whiten teeth.

So long story short I was supposed to have my tooth extracted but couldn't due to having a severely…read moreswollen face , so I called two days prior to my appointment no pick up all day long which is mind blowing!!!! I went to the ER and when I was actually able to get in touch with the front desk lady who was extremely rude to me , who needs to work on her customer service skills said I needed to bring the ER note in or I would be charged a $50 no show fee , which to me is beserk ,

Dentist was very rude to patient and also the other staff in the office. Front desk staff was kind…read moreand helpful.

I just had my first appointment at Williamburg Smile Care with Dr. Joelle Hairston back in October…read more Everyone at the office was so nice! April did my cleaning and she was so sweet and informative about everything she was doing. Dr. Hairston was also very nice and caring, took her time explaining the results of my exam and everything. I truly had a great experience.