frusterating experience for my first time here. i came to get my vehicle washed/detailed because a friend recommeded it. I brought things to do but thought it was odd that i didnt hear my name called in an hour or so. i went to check and noticed the incorrect name was on my receipt with the incorrect auto freshener. (not a big deal). i asked if my vehicle was finished and the girl looked out the door and said it wasnt. 5 minutes later i asked again cause it had been sitting for a while and i just wanted to make sure. another girl called over to detail and asked then asked if I wanted to pay. I said sure then asked again if it was ready. she finally said yes. she said i could go out and get it. i walked to my vehicle and didnt see the keys so i had to come back in and ask for my keys. another girl walked me out and asked 3 people where my keys were - finally found them. i got out to my truck and the guy asked to see my receipt (which i appreciate) but i feel the receptionist could have said they would check my receipt before giving me my keys so that I wouldnt have put it away or thrown it away. all around it could have been an easier process especially for this being my first time here. Addition: Cobblestone reached out via FB reguarding my review and told me to email them. That was 7 weeks ago. I emailed them a few times and have received no response. Very very unhappy with Cobblestone. read more

I initially had a bad first experience at this car wash, as the majority of the front end of my truck still had plenty of dirt and grime following the wash. I spoke with Arron and Adrian who made it right. For those who have bull bars on their truck like I do, these great employees recommend having the front end sprayed with the bug sprayer or cycling through the wash again. Thanks for the awesome customer service! read more

I am furious with this location. I called before coming and explained that I needed my seats cleaned etc due to an ice cream disaster in my back seat. They told me that it would be a 2 hour service so I planned to WALK my 2 x 5 year old boys to lunch across the street and putter around the shops to waste some time. All of which I explained to the man that took my car. He stated again that it would be 2 hours. Wasted 3 hours and still no call and 5 year olds ....they were READY to go home. I called cause my car should be LONG ready and maybe they didn't write my number down right. They haven't even started my car. Said it would be ready at 6....6!!!!!!! I dropped my car off at noon!!!! I asked to speak to the manager and they put me on hold for 15 minutes and then hung up on me. I decided there was no point in calling back. We just walked back across the street. I told them I just wanted my car and my money back. ( I mean it's not cheap! I paid $130.00 WITH a coupon for them to wash my seats. ) They called the manager in and he says "oh, well we have already started it so we'd still have to charge you." WTF I haven't even seen my car yet so I don't know if they're good at their jobs but their customer service is terrible. That's what I get for trying a place with coupons. I recommend you go ANYWHERE else Just got my car back. It looks amazing.im still pissed but they did a really great job. 5 stars on the work. read more

I asked to have my interior vacuumed and shampooed. I dropped my car off at 11:00 AM and was told it would be ready at 3:30. My can and on other car were the only ones in the detail bay. I had to walk back to the spa at 4:00 over a mile in the blazing sun. My car was sitting there nobody working on it. By now a bunch of other cars were in the bay and being worked on. I asked if my car was done. They told me it would be done at 4:40. I had to sit and wait. I wish they could keep there time frames. Too many times Cobblestone has told me it would be an hour or so and it ends up taking hours longer. read more

Came in to get a basic car wash and ended up going with the "premium". Then I was told that they were doing a promotion and that I could have a month free of unlimited car washes so of course I said sure! Not sure what I paid for since the inside looks exactly the same. I basically paid for them to run it through the washer and throw a freshener inside. Nothing was vacuumed, floor mats weren't cleaned under and the outside still had dirty spots. Won't be coming back and canceling my "free" membership that will actually start billing me in a month. read more

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Had to wait a bit longer than usual due to an angry customer holding up the line, but Dylan made the experience much better. He helped us get through the line as fast as possible and was extremely kind to us along the way. Even through having to run back and forward multiple times to help get our subscription working, he still had a smile on his face and treated us with respect. Really great guy! read more

I can honestly say the only good thing about this place are the people who greet you when you first walk in. Other than that... horrible place! If you have 45-60 minutes out of your day to waste, then come here. I've waited 45 minutes at times just to drive away with the inside of my car not being done. Other times, I've watched cars get cleaned after my car came out of the wash first. This place used to be great but I'm not sure what happened. read more

Had to ask the worker if they even wiped down the inside of my car because it looks terrible. I waited over an hour AND they didn't let me know my car was finished. When I finally asked how much longer she said my car had been parked out back. I walked out there and my keys were no where to be found. Will not be returning to this location. read more

Place and service is shit. We sat there for over an hour and they didn't even touch our car. Their excuse was the other cars were in front of us, but we sat there and watched at least 6 car behind us get done before ours. We will be cancelling our membership. Enrique maybe you guys should check your times before making assumptions of how was there before or not. read more

Nice people Huge location! This around the corner from work and super easy to get to! Wow done already too

I've had the monthly car wash pass, I've had the most expensive car wash + wax and then had the cheapest car wash. I've been satisfied throughout it all. I think the monthly car wash is a waste (how often do you really need to wash your car?), but it was my decision to get it, so I don't fault them for providing the product. All in all, I have enjoyed Cobblestone Auto Spa in Gilbert. read more

This was my first time going to Cobblestone, and it won't be my last. I was thoroughly impressed with the staff. I wanted to shout out Daniela, Tyler, and Haley for their excellent customer service, even though it was extremely busy they were amazing! Will definitely be back, and I'm totally recommending this location to my friends. Thank you guys so much for the great experience!! read more

Very impressed with the quality of my detail.. called just before 12pm to see if there was in any availability for a same day full detail for my 2017 Ram. One of the reps, Todd, answered my phone call and gave me the rundown on what was included in the package and said to come down to their location ASAP. When I picked it up at 5:30pm, Eduardo was the detailer who had worked on my truck and did an excellent job. This is my 4th vehicle I have taken to this Cobblestone location. For under $300 including full interior (dressing, vacuuming, steam cleaning the seats, clean the vents), exterior wax and polish, and engine bay clean/dressing, this price and quality can't be beat. I highly recommend speaking to Todd about packages and getting your work done by Eduardo. read more

If I could give 0 stars I would. Not happy with this location at all!!!!!! Very very in friendly people. I went to this location and spent $130 for the carpet, floormats, and seats to get cleaned. At the beginning, we called and asked the detailer manager "Todd if the floormats and the seats would get cleaned before we spent the money, and he said yes they would, but first bring it in to let me see and then i will give you my honest opinion. We took the car in to him and he advised that it would get cleaned so we said ok lets go ahead with this. 5 hours later we picked up the car and the floormats were black still and the seats were kinda black still as well. I took the car home to let my mom look at the terrible job they have done and she immediatly called cobblestone and asked for the manager. We spoke to Jordan and she demanded a refund and he said that a refund would be processed if we come back in to speak to him. Later on in the evening I took the car in and told him that i was there for a refund and immediatly he said we cannot process a refund because this is a satisfactory job, and it was alot better then it was, then i said to him that he wasnt there in the morning when I dropped it off so how could have he said that lol. So long store short, I took it in the next day for a redo and it looks alot better then the first time. I do not know if they concentrated more on the car or what but this should not have taken 2 days to get the job done! ive included some pictures as well of before and after. First and last time I will be back read more

Cobblestone Auto Spa - First time getting cleaned by cobblestone, and saying it was a satisfactory job. - Auto Detailing Near Me - Gilbert, Arizona

Jayden was super sweet and helpful ! We showed up late to pick up our car and sadly it was closed down but Jayden was so apologetic and proper! Was a nice guy! Good job Jayden! Thank you for outstanding customer service. read more

I have a big lifted truck that has to get hand washed. A friend told me about this place and I wanted to check it out. Come to find out it is a Cobblestone and I normally go to Cobblestone so I was excited. Had them look up my normal service and they said sorry we can't give you that price here. So I ended having to pay 50 dollars more then I normally because the manager would not meet the other cobblestones price!! This is by far the worst cobblestone I have ever been to!! Never come back!! read more

Just picked up my truck from getting a polish wax and paint sealer and disappointed as I was able to visually walk around the truck and wipe things off that should have been taken care of. I understand some scratches can't come out but feel that time and effort put in for the money I spent wasn't worth it read more

I've had some pretty bad experiences with Cobblestones in the past and even self-boycotted the business for the last 6 or so years...BUUUUUT, I was in need of an oil change and a detail on a Sunday, so I reluctantly swung by this Cobblestone with the plan of dropping my car off and running some errands. I expected it to be complicated, but I was pleasantly surprised by the simplicity of the whole process. Everything I hoping would happened, actually happened, nothing more, nothing less, and that makes me happy. Thank you for doing a great job inside and out and for allowing my day to run smoothly. Keep up the solid work! read more

Cobblestone on Val vista - every time I come - I see Miguel , he is so precious ! Great at his job so helpful ! It is alway nice coming in he treats me so kind and I love that being in the customer service industry - I know when people are genuine ! Miguel is genuine ! Thanks Miguel and everyone for being awesome here at Cobblestone read more

Cobblestone Auto Spa - Cobblestone getting car washed - they are alway so awesome and THEY say I smell great! Love coming here - Auto Detailing Near Me - Gilbert, Arizona

I think they wash with reclaimed acid rain. My car is covered in water spots that are resisting coming off. Buyer beware.

Outstanding customer service! From wash salesman Jeremie to cashier Ryan. Very friendly! I would definitely use this car wash again!

Only speaking for self service but the vacuums worked great, before going through the wash you get a little bag, a dry microfiber like paper towel and a dashboard towelette. At the self vacuums there are damp microfiber towels too that worked great in getting the last of the water dripping from my car and were also great in wiping down the inside for any dust there was(having a dog and kids) read more

Worst car wash ever! Super slow and they could Care less. Jordan Bradley general manager doesn't even Care. No cars getting dried. I would never go back here. Go elsewhere read more

Got a great service during my visit a few weeks ago, so I decided to go for one of the unlimited packages they offer. Did it last week and again, no disappointments, Angel, the girl at the register was very helpful and explain each one of the packages they offer, made my choice and pulled into the vacuuming area...the crew was really helpful moving backpacks and car seats to make sure the whole inside got vacuumed. The crew in charge on drying and detailing was amazing!! No water spots or stains!! I strongly believe it is a great option with excellent service!! read more

Everyone was very nice , very professional from the time I got there till my truck was finished.

Just got the Diamond on our car for almost $50 and it looks like crap. Doesn't even look like they vacuumed, there is crumbs still in the cup holder, overspray of armorall all over everything. Ridiculous for that amount of money. I could have done a better job in a less amount of time. Comes with a scent and we didn't even get one... I could say worse but I'll keep it at that. read more

Very disappointed with this business and this location. 1. After I paid I then viewed my vehicle and noticed a.) the cup holders were not cleaned out, b.) under the driver's seat was not vacuumed, (the car was poorly vacuumed altogether) and c.) the middle row bench was not entirely cleaned. When I pointed this out I was then blamed for having a dirty car to begin with. 2. After I spoke with one of the gentlemen who said the red crayon my seat could not be cleaned (I have black leather seats) I placed my hand over it and it came off. He then proceeded to get a rag and clean it. 3. I spoke with the manager at the facility of 2297 S. Val Vista Dr., Gilbert AZ, Jordan Bradley, and he said that I could get a 20% refund. I used a gift card that was $50 towards the $139.99 bill leaving me with a balance of $89.99. I was only refunded $20.00 when 20% of $89.99 equals $20.90. I am very upset by the lack of integrity, the unprofessional care, and miscommunication between all the team members as I was told different things between the associates and Jordan Bradley, their manager. I was left with my car still unfinished. I also emailed the company but never got a reply back. read more

Big thank you to Donny. He is very knowledgeable about cars and gave phenomenal customer service. I did not need an oil change during my visit but will be back for one because of Donny. Chris did a great job explaining their car wash packages and didn't sell me on anything i didn't need. He made sure I chose the wash that was a fit for what I was looking for. During payment Cassie explained the monthly unlimited car wash pass which was the best option for me. Great customer service this morning and I will return because of Donny, Chris, and Cassie. read more

I always go to this location and Josh and Alexis are my 2 guys to go to when I'm there. They always recognize me and Convinced me to buy the pass cause I go there a few times a month. I'm never not satisfied with the work they do to make my car look really good read more

Wash might be o.k. but their "hand wax" destroyed the paint on my hood and roof of the cab. In three days the paint started deteriorating, they must've had a gorilla bearing down with a buffer, don't believe it was a true hand wax. read more

So I really hate to do this because I love cobblestone so much I wouldn't pay 40 a month if I freaking hated it truly. But this cobblestone has literally pissed me off so bad idk what else to do! Every time I go in there the people to take my car are great but if I add anything (which I have please hold) I have to go deal with the assholes at the front desk who are more concerned with sipping the water the helping. But let me start with my car then we will move on... 1 I've had to take my car to the vacuums ever single time after it was "vacuumed and washed" it never smells like the freshener they supposedly spay. 2 I've paid for the detailing of the door which is fine I understand you want something extra you pay. Great I get it but when I purposefully leave a mark on my door to see if you've even touched it and I get back in my car and it's still freaking there... I get angry. So the first time I called and they "credit" my account. Come to find the woman actually didn't do that at all. Which will be number 3... again hold... then I come back again and ask for it after this long process and they didn't CLEAN MY FREAKING DOORS AGAIN! Like come on dude 3. The girls at the front who really have no customer service skills and look like they are smelling onions all day.. like go get another job if you can't at least pretend to show interest on solving problems. It really makes me sad to right this because I have been to others and they were great but I've also had there lesser monthly package and gotten so much more. This one is close to my house and work on which I now have to change going to. So thanks cobblestone for making me really regret the upgrade. read more

Good prices and decent service. They have to two express lanes if you just want your exterior cleaned. Staff is ok.

Showed up here a week ago to get my truck washed but have always been leery about the tunnel and it causing scratches to my paint since it is not touch less. So I paid the hefty price ($60) for a hand wash to avoid the tunnel. Well that was even a bigger mistake. Not only was it a poor quality wash with a bunch of tire shine. What I got was my truck coming out the other end, of a hand wash mind you, with my headlights being completely fogged up with moisture. The first words out of my mouth at the end of the pickup line was, "what did you do to my headlights"? They said, "oh it's ok they will clear up in a few days". Me being an auto enthusiast I knew that was a bs default reply. Pretty much waved it off. I came back 2 days later with my headlights still damaged. Filed a complaint and got a call back 3 days later to me basically being told too bad so sad its the manufacturers fault for a bad seal. I find that hard to believe since the lights have never had an issue before with countless washes and waxes from this exact location and my headlights were fine. Found out they use a pressure washer, which would be fine but they decided to focus that onto the headlights ruining them. So I'm looking at $400 to replace the lights and $60 for a poor hand wash. Very disappointed in this place. Didn't try to do anything for me. Nothing. Just placed blame on other places and could have cared less to do anything about this incident. read more

Cobblestone Auto Spa - 2 days later after a "Hand wash" from cobblestone. - Auto Detailing Near Me - Gilbert, Arizona

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've been getting the occasional wash here for many years when it was the classic car spa. Now Cobblestone has purchased it, changed it completely and it's AWFUL! Prices have increased and they do about half a job. They don't even run a vacuum cleaner on your ride anymore. El-sucko. I see no reason to return. I'll do a much better job in my driveway from now on. Edited review Thanks for the below reply: I purchased the ultimate plus I believe it was called for $32.99, I think a similar package previously at the spa was $29.99 read more

Basic wiping down and vacuuming didn't occur. There was still crumbs on seats. They take no pride in their work and are just there to collect your money and get rid of you. I'll never go back again and don't recommend you either. read more

I never get my car washed, but decided to treat myself today. The first attendant talked me into upgrading the wash I had originally wanted- waste of my time and money. My car is usually clean, just needed a good wash on the outside, wiped down and vacuumed inside. Trunk wasn't even opened. They closed the cover for my cup holder and wiped that down so it looked clean when I initially got in. Windows all spotted. Dirt streaks running down the outside of my car. I've used cobblestone for over 12 years, maybe it's just this location, but I will never come here again read more

I really do think they are awesome, they all work extremely hard, I find that everyone here is super kind and friendly! Especially Miguel in the front! I have been coming here for about 2 years and drive out of my way to come here, I totally recommend this place! read more

Very frustrated with these guys. Signed up for a monthly service of $29.99 And the kid that signed up was all talk and didn't listen to anything I said. He was telling me that I couldn't use my monthly membership today and that if have to come back tomorrow if I wanted to take advantage of my monthly membership. I told him I don't live close and wanted to use it today. He said ok, I'll make sure we get it taken care of. Ran my card sent me through the car wash. Then told me to go to the vaccums. Had me sign the receipt and said ok if you want the full service come back tomorrow. WTH? Come on guys...I should've trusted the reviews . There is a reason why you only have 2.5 stars. Wanna make it Right? read more

Very friendly,good workers ,they have this place very clean and enough people to help ,they all wearing the mask and they don't let too many people in the waiting area,safe to go there read more

They damaged the battery of my car when washing the engine & then charged me for a new one because I "supposedly" signed an disclaimer. They were rude on top of that. read more